11
CARE AND MAINTENANCE
When cleaning unit, the power supply should be disconnected and the unit should be cool.
Dust can be removed by lightly wiping the glass surface with clean, lint free cloth or
paper towel. To remove fingerprints or other marks, use a damp cloth with a good quality
household glass cleaner. The front glass panel should be completely dried before
reusing the heater.
CAUTION:
•
Do not use abrasive cleaner on glass panel.
•
Do not spray liquids directly onto any surface of the unit.
•
Do not clean the glass on the inside of the unit as this may cause damage to the surface.
TROUBLESHOOTING
Most problems are simple to resolve - please refer to the following table before calling a
service engineer:
Problem
Possible Cause
Check
Fire has stopped
working
The fire has overheated and
the thermal safety device has
activated or a circuit breaker
has tripped.
Check there is power
to the socket where
the fire is connected,
check the fuse in the
plug, and leave for 10
minutes in case of
thermal cut-out.
Flame is not
moving
Flame motor defective
Contact the retailer or
manufacturer.
SERVICING
It is hazardous for anyone, other than a qualified service technician, to carry out any service
or repair operation, which involves removal of any components.
