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WARRANTY DETAILS
1 Year Warranty
A one (1) year warranty applies to product against any defect associated with faulty
workmanship for a period of (1) year from date of purchase.
Extended Warranty of (1) year total of (2) years applies to aluminum frame, welds &
resin wicker against any defect associated with faulty workmanship from date of purchase.
Furniture Solutions accepts no responsibility for defects caused by incorrect assembly,
mishandling, acts of god, general wear & tear, stains from spills/vegetation,
chipping/scratching, exposure to extreme heat/cold, mould/mildew, hardware corrosion,
misuse of the products & defects caused by failure in duty of care for the product in
accordance with the care instructions. Warranty only extends to original purchaser and is
not transferable, except when given as a gift. Products are limited in design for domestic
use and not suited for commercial use.
Do not place near or place on product any heat sources such as BBQ’s, heaters or any open
flame devices.
Duty of care:
While every attempt is made to supply product using quality components there is always a
need from consumer to help ensure a long life of use for product.
*Proper use of item, only what it is designed to do
*Regular maintenance and cleaning
To extend the life of your outdoor furniture we recommend the following furniture covers
should be used on furniture which is used in areas not protected from elements. Caution
should be used when using oils, lotions & other chemicals such as chlorine.
Instruction Manual – Have been written to suit individual materials used in construction,
please retain for future use for duty of care, assembly, parts & component sizing.
Claim management:
To make a warranty claim, customers can either contact the retailer where the purchase
was made or Furniture Solutions on contact details below. Proof of purchase will be
required before proceeding with any claim. In the case of product defects providing photos
may be able to speed up processing of the claim. If missing parts please refer to assembly
instructions for identification of said part and contact either of the above.
“
Our goods come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure”.
