Fujitsu SP-1120 Operator'S Manual Download

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Chapter 7 Troubleshooting

How to Load
Documents

How to Use the
Operator Panel

Replacing the
Consumables

Scanner
Overview

Index

Introduction

This section describes the resolutions for troubles that may
occur while using the scanner. Please check the following
items before you request a repair. If the problem persists,
check each item in

"7.4 Before You Contact the Scanner

Service Provider" (page 82)

, and then contact your FUJITSU

scanner dealer or an authorized FUJITSU scanner service
provider.
The following are some examples of troubles that you may
experience.

7.3 Troubleshooting Problems

Symptoms

"Scanner cannot be powered ON." (page 69)

"Scanning does not start." (page 70)

"The image quality of pictures/photos is poor or dirty." (page 71)

"Quality of scanned text or lines is unsatisfactory." (page 72)

"Images are distorted or not clear." (page 73)

"Vertical streaks appear on the scanned image." (page 74)

"When the scanner is turned on, the check indicator on the operator
panel turns on or flashes." (page 75)

"Multifeed error occurs frequently." (page 76)

"Situation in which the document is not fed into the ADF occurs
frequently." (page 77)

"Paper jams/pick errors occur frequently." (page 78)

"Scanned images turn out elongated." (page 79)

"A shadow appears at the top or the bottom of the scanned image."
(page 80)

"There are black traces on the document." (page 81)

Symptoms

Summary of Contents for SP-1120

Page 1: ...asic scanner operation SP 1120 SP 1125 SP 1130 Appendix Glossary Contents TOP How to Load Documents How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables P3PC 5332 01ENZ0 Scanner Overview How to Use This Manual Index Introduction Operator s Guide Thank you for purchasing our Color Image Scanner SP Series This manual explains ab...

Page 2: ...or Adobe Reader For details refer to the Adobe Acrobat or Adobe Reader Help Use the Page Up key to return to the previous page and the Page Down key to go to the next page Click a blue character string tab or contents index title where the mouse cursor changes into a shape such as to jump to the link Common for all pages Contents page Index page Jumps to the first page of each chapter This tab is ...

Page 3: ... Scanning speed 1 SP 1120 ADF 20 ppm 40 ipm SP 1125 ADF 25 ppm 50 ipm SP 1130 ADF 30 ppm 60 ipm Manual Description Safety Precautions paper PDF Contains important information about the safe use of this product Make sure to read this manual before using the scanner The PDF version is included in the Setup DVD ROM Quick Installation Sheet Explains how to install and configure the scanner Operator s ...

Page 4: ...and other countries ABBYY FineReader Sprint 2014 ABBYY All rights reserved ABBYY and FineReader are trademarks of ABBYY Software Ltd which may be registered in some jurisdictions Presto PageManager 2002 2014 NewSoft Technology Corp All Rights Reserved NewSoft Presto and PageManager are either registered trademarks or trademarks of NewSoft Technology Corp PaperStream is a registered trademark of PF...

Page 5: ...lows Abbreviations Used in This Manual The operating systems and products in this manual are indicated as follows This indication alerts operators of an operation that if not strictly observed may result in severe injury or death This indication alerts operators of an operation that if not strictly observed may result in safety hazards to personnel or damage to the product WARNING CAUTION Name Ind...

Page 6: ...while referring to the user s manual of the scanner application that you are using The screen examples used in this manual are of the PaperStream IP driver The screenshots used in this manual are of Windows 7 The actual windows and operations may differ depending on the operating system Also note that with some scanner models the screens and operations may differ from this manual when you update t...

Page 7: ...1 2 Parts and Functions 13 1 3 Turning the Power ON OFF 16 Turning the Power ON 16 Turning the Power OFF 16 1 4 Opening Closing the ADF 17 How to Open the ADF 17 How to Close the ADF 17 1 5 Setting Up the ADF Paper Chute Feeder 18 1 6 Setting Up the Stacker 19 1 7 Power Saving Mode 21 1 8 Basic Flow of Scanning Operation 22 1 9 Bundled Software 24 Bundled Software Overview 24 System Requirements 2...

Page 8: ...ze Detection 37 Chapter 3 How to Use the Operator Panel 38 3 1 Operator Panel 39 Names and Functions 39 Signals on the Indicator 40 Chapter 4 Various Ways to Scan 41 4 1 Summary 42 4 2 Scanning Documents of Different Types and Sizes 43 Documents with Different Widths 43 Long Page Scanning 44 4 3 Customizing the Scanner Settings 46 Using a Button on the Scanner to Start Scanning 46 Chapter 5 Daily ...

Page 9: ...does not start 70 The image quality of pictures photos is poor or dirty 71 Quality of scanned text or lines is unsatisfactory 72 Images are distorted or not clear 73 Vertical streaks appear on the scanned image 74 When the scanner is turned on the check indicator on the operator panel turns on or flashes 75 Multifeed error occurs frequently 76 Situation in which the document is not fed into the AD...

Page 10: ...l 88 Setting a Password 88 Setting View Only mode 89 Clearing View Only mode 90 Changing the Password 91 Clearing the Password 92 Resetting the Password 93 8 3 Configuration Items 94 Device Setting 94 8 4 Settings Related to Sheet Counters 96 Checking and Resetting the Sheet Counters 96 8 5 Settings Related to Waiting Time 98 Waiting Time to Enter Power Saving Mode Power saving 98 Appendix 99 A 1 ...

Page 11: ...ter 1 Scanner Overview This chapter explains about the names and functions of the scanner components as well as the methods for basic operations 1 1 Main Features 12 1 2 Parts and Functions 13 1 3 Turning the Power ON OFF 16 1 4 Opening Closing the ADF 17 1 5 Setting Up the ADF Paper Chute Feeder 18 1 6 Setting Up the Stacker 19 1 7 Power Saving Mode 21 1 8 Basic Flow of Scanning Operation 22 1 9 ...

Page 12: ...an perform batch scanning which allows you to scan documents with different paper sizes at once simplifying the process of sorting the documents before scanning Reduced work loss caused by multifeeds The scanner has an ultrasonic multifeed sensor that accurately detects multifeed errors where two or more sheets are fed through the scanner at once This multifeed detection is reliable even when scan...

Page 13: ... to Chapter 3 How to Use the Operator Panel page 38 ADF Pulls and feeds the documents one sheet at a time from the ADF paper chute feeder Open to replace consumables or clean the inside of the scanner Side guide Guides the documents in the ADF paper chute feeder in the sideways as they are fed into the scanner Chute extension 2 Pull out to adjust to the document length ADF paper chute feeder Holds...

Page 14: ...Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction Back USB connector Used to connect a USB cable Security cable slot Used to connect an anti theft security cable commercially available Power connector Used to connect the power cable Power cable refers to the plug and AC adapter connected together ...

Page 15: ...nts TOP How to Load Documents How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction Removable Parts Pick roller ADF paper chute feeder Brake roller ...

Page 16: ...e operator panel for more than 2 seconds The scanner is turned on and during initialization the power indicator flashes When the power indicator stays on the scanner is ready to scan This is referred to as ready status Turning the Power OFF 1 Press the power button on the operator panel for more than 2 seconds The scanner is turned off and the power indicator turns off 1 3 Turning the Power ON OFF...

Page 17: ...se the ADF How to Open the ADF 1 Remove all documents from the ADF paper chute feeder 2 Pull the ADF release tab towards you to open the ADF How to Close the ADF 1 Close the ADF Push the center of the ADF until you hear a click 1 4 Opening Closing the ADF Be careful not to have your fingers caught when the ADF closes ADF release tab CAUTION Be careful not to have your fingers caught when the ADF c...

Page 18: ...troduction Documents loaded in the ADF paper chute feeder are fed into the ADF one by one Using the chute extensions will keep the documents straight and feed them smoothly 1 Pull out chute extension 1 2 Pull out chute extension 2 1 5 Setting Up the ADF Paper Chute Feeder HINT Hold the scanner while you pull out the chute extension 1 Chute extension 1 HINT Hold the scanner while you pull out the c...

Page 19: ...the Consumables Scanner Overview Index Introduction Documents loaded in the ADF paper chute feeder are ejected onto the stacker one by one Using the stacker and stacker extensions will keep the documents straight and stack them neatly 1 Hold the top side of the stacker and open it towards you 2 Lift up the stacker extension 1 towards you 1 6 Setting Up the Stacker Stacker Stacker extension 1 ...

Page 20: ...ts TOP How to Load Documents How to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction 3 Lift up the stacker extension 2 towards you Stacker extension 2 ...

Page 21: ... scanner is in standby To disable this function clear the Power off after a certain period of time check box in Device Setting of the Software Operation Panel For details refer to Waiting Time to Enter Power Saving Mode Power saving page 98 To turn the scanner back on after it has turned off automatically press the power button on the operator panel For details refer to 1 3 Turning the Power ON OF...

Page 22: ...rocedures and operations vary slightly depending on the image scanning application For details refer to the manual of the image scanning application The following describes the normal procedure for scanning 1 Turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 16 2 Load a document in the ADF paper chute feeder Load a document face down in the ADF paper chute feeder For detai...

Page 23: ...ays to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction 6 Scan the document with the image scanning application ATTENTION Do not unplug the USB cable or log off the user account when the scanner and the computer are communicating for instance during scanning ...

Page 24: ...rational Settings page 85 Error Recovery Guide Details the status of the scanner and explains how to resolve problems encountered It is installed together with the PaperStream IP driver Presto PageManager This image scanning application supports PaperStream IP TWAIN for SP Series It allows the easy scanning sharing and organizing of documents For details refer to the Presto PageManager Help and ma...

Page 25: ... bit 64 bit Service Pack 1 or later Windows Vista Ultimate 32 bit 64 bit Service Pack 1 or later Windows Server 2008 Standard 32 bit 64 bit 1 Windows Server 2008 R2 Standard 64 bit 1 Windows 7 Home Premium 32 bit 64 bit Windows 7 Professional 32 bit 64 bit Windows 7 Enterprise 32 bit 64 bit Windows 7 Ultimate 32 bit 64 bit Windows Server 2012 Standard 64 bit 1 2 Windows Server 2012 R2 Standard 64 ...

Page 26: ...r Central Admin Agent SP Series Online Update 1 Turn on the computer and log on to Windows as a user with administrator privileges 2 Insert the Setup DVD ROM into the DVD drive The SP Series Setup window appears 3 Click the Install software button The software information window appears 4 Check the information and click the Next button 5 Click the button for the software you want to install 6 Foll...

Page 27: ...nel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction Chapter 2 How to Load Documents This chapter explains how to load documents on the scanner 2 1 Loading Documents 28 2 2 Documents for Scanning 30 ...

Page 28: ...s for Mixed Batch Scanning page 35 and Documents with Different Widths page 43 2 Check the number of sheets Up to 50 sheets can be loaded with paper weight of 80 g m2 20 lb and thickness of the document stack under 5 mm For details refer to Loading Capacity page 33 2 Fan the documents 1 Grab a stack of documents which should be 5 mm or less 2 Hold both ends of the documents and fan them a few time...

Page 29: ...acker and stacker extension according to the length of the document For details refer to 1 6 Setting Up the Stacker page 19 3 Load the document in the ADF paper chute feeder Load the document face down in the ADF paper chute feeder 4 Adjust the side guides to the width of the document Do not leave space between the side guides and the document Otherwise the document may be fed skewed 5 Scan the do...

Page 30: ...dpi or lower Conditions Document type The following paper types are recommended Wood free paper Wood containing paper PPC paper recycled Plastic card When using paper types other than the above make sure to test with the same type of paper first to check if the document can be scanned Paper weight document thickness The following paper weights can be used 50 to 209 g m2 13 4 to 56 lb 127 to 209 g ...

Page 31: ...arm the rollers such as the pick roller the scanner may fail When scanning wood containing papers the life of the brake roller and pick roller may end sooner compared to scanning wood free papers The brake roller and pick roller may be damaged when a photo sticky note on a document gets into contact with these parts during scanning The surface of a document may be damaged when scanning gloss paper...

Page 32: ...uently Otherwise the rollers will be contaminated which may leave black traces on the document or cause feeding errors For details about cleaning refer to Chapter 5 Daily Care page 48 If multifeeds pick errors or paper jams occur frequently refer to 7 3 Troubleshooting Problems page 68 When you scan documents with the ADF all documents must be flat on the leading edge Make sure that curls on the l...

Page 33: ...r Overview Index Introduction Loading Capacity The number of sheets that can be loaded in the ADF paper chute feeder is determined by the paper size and paper weight See the graph below 50 35 29 60 60 50 40 30 20 10 0 52 50 64 Paper weight g m 2 80 104 127 Capacity sheets 50 41 29 24 25 157 20 A4 Letter or smaller Legal 19 209 15 Unit Conversion g m2 50 52 64 75 80 90 104 127 157 209 lb 13 4 14 17...

Page 34: ...mm Do not punch holes within 80 mm over the center of the document See Fig 1 page 34 Do not attach other documents within 80 mm over the center of the document See Fig 1 page 34 ATTENTION The above condition applies when the document is set to the center of the pick roller width Unit mm Top Reference point Front side Feed direction Bottom 80 Center HINT If there are any holes in the 80 mm wide cen...

Page 35: ...tion Make sure that all documents are placed over the entire width approx 40 mm wide of the pick roller when loading documents Paper size When you scan a mixed batch of documents with different sizes feeding the documents at a wrong angle may cause paper jams or part of the image to appear missing It is recommended to check the documents thoroughly before scanning and also check the image if the d...

Page 36: ...se paper jams or part of the image to appear missing It is recommended to check the documents thoroughly before scanning and also check the image if the document was skewed LTR Letter size 1 The following picture shows how to set the widest and the narrowest documents of the batch between the side guides Maximum size LTR P A4 P A5 L B5 P B6 L A5 P A6 L B6 P B7 L Width mm 1 216 210 182 149 129 Mini...

Page 37: ...nsumables Scanner Overview Index Introduction Conditions for Automatic Page Size Detection Automatic Page Size Detection does not work with the following types of documents Non rectangular documents In addition Automatic Page Size Detection may not work with the following types of documents Documents lighter than 50 g m2 13 4 lb White documents with glossy edges Documents with slightly dark gray e...

Page 38: ... the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction Chapter 3 How to Use the Operator Panel This chapter explains how to use the operator panel 3 1 Operator Panel 39 ...

Page 39: ... Operator Panel Check indicator Lights or flashes in orange when an error occurs Scan stop button 1 Starts up the linked application Cancels the scan Power button Turns the power on off 1 For details about how to scan by pressing the scan stop button refer to the scanner driver s Help included in the Setup DVD ROM or Using a Button on the Scanner to Start Scanning page 46 Power indicator Lights in...

Page 40: ...alization Continues until the scanner is ready when resuming from power saving mode or after closing the ADF Off On The scanner is ready to be used Indicates that the initialization is successfully complete The indicators operate in the same way when the scanner is in power saving mode On On Indicates that a temporary error occurred during scanning For details about errors refer to Temporary Error...

Page 41: ...l Settings Replacing the Consumables Scanner Overview Index Introduction Chapter 4 Various Ways to Scan This chapter explains how to configure scanner settings to scan different types of documents with the image scanning application 4 1 Summary 42 4 2 Scanning Documents of Different Types and Sizes 43 4 3 Customizing the Scanner Settings 46 ...

Page 42: ...he Consumables Scanner Overview Index Introduction The following lists the main ways of scanning documents Scanning documents of different types and sizes Documents with Different Widths page 43 Long Page Scanning page 44 Customizing the scanner settings Using a Button on the Scanner to Start Scanning page 46 For information on other ways of scanning refer to the scanner driver s Help 4 1 Summary ...

Page 43: ...ch For details refer to Chapter 2 How to Load Documents page 27 4 2 Scanning Documents of Different Types and Sizes ATTENTION When you scan a mixed batch of documents with different widths some of the smaller documents may be skewed or not fed into the ADF In that case separate the documents by their widths and scan them in different batches HINT For more details about scanning a mixed batch of do...

Page 44: ...efer to the manual of the image scanning application Long Page Scanning Documents with a length up to 3 048 mm 120 in can be scanned by long page scanning Document sizes that can be scanned vary depending on the image scanning application For details refer to the manual of the image scanning application 1 Load a document in the ADF paper chute feeder For details refer to Chapter 2 How to Load Docu...

Page 45: ...ns the scanner driver s setup window may not appear 3 Scan the document with the image scanning application For details refer to the manual of the image scanning application Removing Secure enough space around the stacker then place your hand on the it to prevent the ejected sheet from falling off the stacker HINT To scan documents longer than A4 Letter size perform the following Pull out the chut...

Page 46: ...o 1 3 Turning the Power ON OFF page 16 2 Display the Control Panel window Windows Vista Windows Server 2008 Windows 7 Click the Start menu Control Panel Windows Server 2012 Windows 8 Right click the Start screen and select All apps on the app bar Control Panel under Windows System Windows Server 2012 R2 Windows 8 1 Select on the lower left side of the Start screen Control Panel under Windows Syste...

Page 47: ...n application to be launched by the scanner button event Click Start this program under Actions and select an application from the drop down list on the right 7 Click the OK button The setup of the computer is complete Proceed to configure the scanner settings Scanner setup No particular setting is required The specified application is launched when you press the scan stop button HINT For details ...

Page 48: ...ing the Outside 51 5 3 Cleaning the Inside 52 Do not use aerosol spray or spray that contains alcohol to clean the scanner Dust blown up by strong air from the spray may enter inside the scanner which may cause the scanner to fail or malfunction Also note that sparks generated by static electricity may cause a fire The inside of the ADF becomes very hot when the scanner is being used Before you st...

Page 49: ...o Notes Cleaner F1 PA03950 0352 1 bottle 100 ml Moisten a cloth or Cleaning Paper with this liquid to wipe the scanner clean It may take a long time to dry if an excessive amount is used Use it in small quantity Wipe off the cleaner completely to leave no residue on the cleaned parts Cleaning Paper CA99501 0012 1 pack 10 sheets Use this non woven sheet with Cleaner F1 Cleaning Wipe PA03950 0419 1 ...

Page 50: ...ck roller Plastic idler roller Glass Ultrasonic sensor Feed roller Eject roller ATTENTION Cleaning cycles may vary depending on the condition of the documents Also cleaning must be performed more frequently when the following types of documents are scanned Smooth faced documents such as coated paper Documents with printed text graphics that almost cover the entire surface Documents containing a la...

Page 51: ...e of dry cloth a cloth moistened with Cleaner F1 mild detergent or a sheet of Cleaning Wipe 5 2 Cleaning the Outside ATTENTION To avoid deformation and discoloration never use paint thinner or any other organic solvents Be careful not to let any moisture or water get inside the scanner during cleaning It may take a long time to dry if an excessive amount of Cleaner F1 mild detergent is used Use it...

Page 52: ...h the toner is not sufficiently fused 1 Turn on the scanner For details refer to 1 3 Turning the Power ON OFF page 16 2 Spray the Cleaning Paper with Cleaner F1 3 Pull out the chute extensions according to the length of the Cleaning Paper For details refer to 1 5 Setting Up the ADF Paper Chute Feeder page 18 4 Lift the stacker and stacker extension according to the length of the Cleaning Paper For...

Page 53: ...is not sufficiently fused 1 Turn off the scanner and wait for at least 15 minutes For details refer to 1 3 Turning the Power ON OFF page 16 2 Open the ADF For details refer to 1 4 Opening Closing the ADF page 17 3 Clean the following locations with a cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe The inside of the ADF becomes very hot when the scanner is being used Before you start cl...

Page 54: ... rotate the roller manually taking care not to damage the roller surface Make sure that it is cleaned properly because residue on the roller will affect the feeding performance Plastic idler roller 4 Gently wipe the surface as you rotate the roller manually taking care not to damage the roller surface Make sure that it is cleaned properly because residue on the roller will affect the feeding perfo...

Page 55: ...tatus open the ADF For details refer to 1 4 Opening Closing the ADF page 17 3 When you press the scan stop button on the operator panel for more than 2 seconds the feed eject rollers rotate 4 Put a piece of cloth moistened with Cleaner F1 or a sheet of Cleaning Wipe against the roller surface and wipe horizontally Wipe the whole surface by pressing the scan stop button to rotate the rollers Make s...

Page 56: ...Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction 4 Close the ADF For details refer to 1 4 Opening Closing the ADF page 17 Be careful not to have your fingers caught when the ADF closes ATTENTION Check that the ADF is closed properly Otherwise the document may not be fed into the ADF CAUTION ...

Page 57: ...tion Chapter 6 Replacing the Consumables This chapter explains how to replace the consumables for the scanner 6 1 Consumables and Replacement Cycles 58 6 2 Replacing the Roller Set 59 The inside of the ADF becomes very hot when the scanner is being used Before you replace the consumables make sure to turn off the power unplug the power cable and wait at least 15 minutes for the ADF glass to cool d...

Page 58: ...sheets scanned after replacing the consumables which allows you to check the status of the consumables For details refer to 8 4 Settings Related to Sheet Counters page 96 Note that the suggested replacement cycles are references for using A4 80 g m2 20 lb wood free or wood containing paper as these cycles vary depending on the type of documents scanned and how often the scanner is used and cleaned...

Page 59: ...all documents from the ADF paper chute feeder 2 Open the ADF For details refer to 1 4 Opening Closing the ADF page 17 3 Remove the brake roller 1 Press the cover bushing of the brake roller to open the cover in the direction of the arrow 2 Pull out the left side of the brake roller shaft and then pull out the right side of the shaft from the hole 4 Remove the brake roller from its shaft 6 2 Replac...

Page 60: ... shaft 1 Attach the notch which is on the brake roller shaft to the slot on the right then attach the left side of the shaft 2 Close the cover 7 Remove the pick roller 1 Open the side guide fully to both sides Then place your finger into the depression and open the sheet guide in the direction of the arrow Protrusion Brake roller shaft Brake roller Notch 1 2 Brake roller shaft Brake roller ATTENTI...

Page 61: ...k the direction of the notch on the pick roller and of the small roller and insert it in the hole 2 Close the sheet guide 9 Close the ADF For details refer to 1 4 Opening Closing the ADF page 17 10Reset the roller set counter Start the Software Operation Panel and reset the counter For details refer to Resetting the sheet counters page 97 1 2 ATTENTION Check that the pick roller is installed prope...

Page 62: ...termeasures against paper jams and other troubles items to check before contacting your scanner service provider and how to read the product labels on the scanner 7 1 Paper Jam 63 7 2 Error Indications on Operator Panel 65 7 3 Troubleshooting Problems 68 7 4 Before You Contact the Scanner Service Provider 82 7 5 Checking the Product Labels 84 ATTENTION For details about errors troubles not mention...

Page 63: ...cument 7 1 Paper Jam Do not use force to pull out the jammed document Open the ADF to remove the document Be careful not to touch any sharp parts when removing jammed documents Doing so may result in injury Be careful not to get your accessories e g ties necklaces or hair caught inside the scanner The inside of the ADF may become extremely hot during operation Be careful not to have your fingers c...

Page 64: ...Introduction 4 Close the ADF For details refer to 1 4 Opening Closing the ADF page 17 Be careful not to have your fingers caught when the ADF closes ATTENTION Check that the ADF is closed properly Otherwise the document may not be scanned properly When scanning is complete or canceled documents may remain in the ADF without any error message displayed In that case remove the documents by following...

Page 65: ...r flashes The power indicator stays on Temporary errors can be recovered by the user whereas device errors require a service engineer to perform recovery If the Error Recovery Guide is installed in your computer the Error Recovery Guide window appears when the Windows operating system is started up When an error occurs the Error Recovery Guide window displays related information such as the name o...

Page 66: ...sts of temporary errors which can be recovered by the user When a temporary error occurs the check indicator turns on Item Resolution Paper jam 1 Remove the jammed document For details refer to 7 1 Paper Jam page 63 2 Check if the document is suitable for scanning with the ADF For details refer to 2 2 Documents for Scanning page 30 Multifeed When you press the scan stop button on the operator pane...

Page 67: ...em Resolution Flashes 2 times On Optical error ADF Front 1 Clean the glass section For details refer to Chapter 5 Daily Care page 48 2 Turn the scanner off then back on If the problem persists write down the status of the indicators and contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider Flashes 3 times On Optical error ADF Back Flashes continual On Other error Tu...

Page 68: ...some examples of troubles that you may experience 7 3 Troubleshooting Problems Symptoms Scanner cannot be powered ON page 69 Scanning does not start page 70 The image quality of pictures photos is poor or dirty page 71 Quality of scanned text or lines is unsatisfactory page 72 Images are distorted or not clear page 73 Vertical streaks appear on the scanned image page 74 When the scanner is turned ...

Page 69: ...Scanner cannot be powered ON Is the power cable connected properly No Connect the power cable properly Yes Did you press the power button on the scanner s operator panel No Press the power button on the operator panel for more than 2 seconds Yes If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider page 82 first then contact your FUJITSU scanner dealer or a...

Page 70: ...ADF firmly If the document is caught in the ADF remove the document and close the ADF Yes Is the USB cable connected properly No Connect the USB cable properly For details refer to the Quick Installation Sheet Yes Is the connector on the USB cable broken or damaged Yes Use a new cable and make sure that it is connected properly No Does scanning start after turning the scanner off then back on Yes ...

Page 71: ...ginal if you scan pictures or photos in black white Is black white set in the scanner driver Yes Configure settings in the scanner driver not to simply binarize black and white pictures photos in grayscale then scan again 1 No Are the glass parts inside the ADF clean No Clean the inside of the ADF For details refer to Chapter 5 Daily Care page 48 Yes If the problem persists check the items in 7 4 ...

Page 72: ... ADF For details refer to Chapter 5 Daily Care page 48 Yes Is the resolution appropriate No Specify a higher resolution in the scanner driver Yes Is grayscale or color set in the scanner driver Yes Set black white in the scanner driver then scan again 1 No Is there any foreign matter e g dust paper dust on the document Yes Remove any foreign matter from the document It may be carried onto the glas...

Page 73: ...e a heavy object on top of the ADF Yes Do not push down the top of the ADF or place any heavy objects on the ADF during scanning No Is anything causing the scanner to vibrate during scanning Yes Do not allow the scanner to vibrate during scanning No Is the scanner placed on a flat level surface Are the rubber pads attached on the bottom of the scanner No Either place the scanner on a flat and leve...

Page 74: ...de the ADF For details refer to Chapter 5 Daily Care page 48 No Does the vertical streak disappear when you set a lower resolution Yes Specify a lower resolution No Is there any foreign matter e g dust paper dust on the document Yes Remove any foreign matter from the document It may be carried onto the glass parts inside the ADF and cause vertical streaks on the scanned image No If the problem per...

Page 75: ...operator panel turns on or flashes Does the check indicator on the operator panel turn on or flash after the power is turned off then on again No The scanner is operating correctly Yes Check the indicator status according to 7 2 Error Indications on Operator Panel page 65 and take appropriate measures If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider pa...

Page 76: ...other thick document Yes Disable multifeed detection No Did you fan the documents before loading them No Fan the documents Yes Have the documents just been printed out from a copy machine or a laser printer Yes Fan the documents a few times to remove static electricity No Is the document stack thinner than 5 mm No Reduce the number of sheets Yes Are the consumables 1 installed correctly No Install...

Page 77: ...he documents before loading them in the ADF paper chute feeder No Fan the documents before loading or reduce the amount of documents Yes Are the consumables 1 installed correctly No Install the consumables 1 correctly For details refer to Chapter 6 Replacing the Consumables page 57 Yes Are the consumables 1 clean No Clean the consumables 1 For details refer to Chapter 5 Daily Care page 48 Yes Are ...

Page 78: ...nside the ADF Yes Clean or remove any foreign matter from the ADF For details refer to Chapter 5 Daily Care page 48 No Are the consumables 1 installed correctly No Install the consumables 1 correctly For details refer to Chapter 6 Replacing the Consumables page 57 Yes Are the consumables 1 clean No Clean the consumables 1 For details refer to Chapter 5 Daily Care page 48 Yes Are the consumables 1 ...

Page 79: ...pter 5 Daily Care page 48 Yes Do the documents meet the requirements described in Precautions in Conditions page 30 No Use documents that meet the requirements For details refer to 2 2 Documents for Scanning page 30 Yes Are the consumables 1 worn out Yes Check the consumable counters Replace consumables as necessary For details refer to Chapter 6 Replacing the Consumables page 57 No If the problem...

Page 80: ...tion A shadow appears at the top or the bottom of the scanned image Did you use the Edge Filler function to fill out the shadow around the edge No In the scanner driver use the Edge Filler function to fill out the shadow around the edge Yes If the problem persists check the items in 7 4 Before You Contact the Scanner Service Provider page 82 first then contact your FUJITSU scanner dealer or an aut...

Page 81: ...ents written in lead pencil make sure to clean the rollers frequently Otherwise the rollers will be contaminated which may leave black traces on the document or cause feeding errors For details refer to Chapter 5 Daily Care page 48 No Are the glass parts and rollers inside the ADF clean No Clean the inside of the ADF For details refer to Chapter 5 Daily Care page 48 Yes If the problem persists che...

Page 82: ... Before You Contact the Scanner Service Provider Item Findings Scanner model name Example SP 1120 For details refer to 7 5 Checking the Product Labels page 84 Serial No Example XXXX000001 For details refer to 7 5 Checking the Product Labels page 84 Date of manufacture Example 2015 02 February 2015 For details refer to 7 5 Checking the Product Labels page 84 Date of purchase Symptom Frequency of tr...

Page 83: ...Scanner Overview Index Introduction Image quality issues Other Item Findings Scanner driver and version Interface controller Operating system Windows Application Example Presto PageManager Scanning side s Example front both Resolution Example 600 dpi 75 dpi Image mode Example color grayscale black white Item Findings Can you send the output image and a photo that shows the paper condition by e mai...

Page 84: ...us Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction This section explains about the product labels on the scanner Location The location of the label is shown below Label example Shows the scanner information 7 5 Checking the Product Labels Label ...

Page 85: ...s Scanner Overview Index Introduction Chapter 8 Operational Settings This chapter explains how to use the Software Operation Panel to configure the scanner settings 8 1 Starting Up the Software Operation Panel 86 8 2 Password Setting for the Software Operation Panel 88 8 3 Configuration Items 94 8 4 Settings Related to Sheet Counters 96 8 5 Settings Related to Waiting Time 98 ...

Page 86: ...turn on the scanner refer to 1 3 Turning the Power ON OFF page 16 2 Display the Software Operation Panel window Windows Vista Windows Server 2008 Windows 7 Select the Start menu All Programs SP Series Software Operation Panel Windows Server 2012 Windows 8 Right click the Start screen and select All apps on the app bar Software Operation Panel under SP Series Windows Server 2012 R2 Windows 8 1 Sele...

Page 87: ...he Software Operation Panel icon is displayed in the menu that appears when you click in the notification area To have the Software Operation Panel icon always displayed in the notification area drag the icon and drop it onto the notification area The notification area is located at the far right of the taskbar Procedures from here will be explained under the assumption that the Software Operation...

Page 88: ...n order to prevent unnecessary changes to the settings a password can be used to restrict user operations Setting a Password Set a password in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting dialog box appears 2 Enter a new password then again to confirm and click the OK button Up to 32 ...

Page 89: ...e Software Operation Panel to View Only mode in the following procedure 1 Set a password For details refer to Setting a Password page 88 2 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Software Operation Panel enters the View Only mode HINT In View Only mode a check mark appears next to View Only mode in the menu that is displaye...

Page 90: ...in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select View Only mode from the menu The Password setting dialog box appears 2 Enter the current password and click the OK button View Only mode is cleared and the scanner settings can now be changed HINT When you exit View Only mode the check mark next to View Only mode disappears from the menu ...

Page 91: ...ure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting dialog box appears 2 Enter the current password and click the OK button The Password setting dialog box appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note that only alphanumeric ch...

Page 92: ...ion Clearing the Password Clear the password in the following procedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting dialog box appears 2 Enter the current password and click the OK button The Password setting dialog box appears 3 Leave both fields blank and click the OK button A confirmation message appears...

Page 93: ...rocedure 1 Right click the Software Operation Panel icon in the notification area and select Password Setting from the menu The Password setting dialog box appears 2 Enter the default password which is SP Scanner and click the OK button The Password setting dialog box appears 3 Enter a new password then again to confirm and click the OK button Up to 32 characters can be used for the password Note ...

Page 94: ...dex Introduction The Software Operation Panel allows the configuration of the following settings for the scanner that is connected to the computer Device Setting 1 Start up the Software Operation Panel For details refer to 8 1 Starting Up the Software Operation Panel page 86 2 From the listing on the left select Device Setting Items that can be configured in the above dialog box are shown in the n...

Page 95: ...s after replacing the consumables Total Count ADF Roller Set 0 Power saving page 98 Specify the waiting time before entering power saving mode Range 5 to 235 min in increments of 5 15 min Power off after a certain period of time Select to set the scanner to turn the power off automatically if the scanner is left on for a certain period of time without being used Specify the timeout period for the ...

Page 96: ... when the number of sheets scanned reaches 95 000 and turns yellow when it reaches 100 000 For details about replacement cycles refer to 6 1 Consumables and Replacement Cycles page 58 1 Start the Software Operation Panel For details refer to 8 1 Starting Up the Software Operation Panel page 86 2 From the listing on the left select Device Setting In this dialog box you can check the following items...

Page 97: ...ounter is reset to 0 2 Click the OK button in the Software Operation Panel A confirmation message appears 3 Click the OK button The settings are saved Message for replacing the consumables The following message may appear while using the scanner Check the message and replace the consumable accordingly If you click the Ignore button the message disappears and the scan can be continued However it is...

Page 98: ...on Panel For details refer to 8 1 Starting Up the Software Operation Panel page 86 2 From the listing on the left select Device Setting 3 Use the slider to specify the waiting time before entering power saving mode The value can range from 5 to 235 minutes in increments of 5 8 5 Settings Related to Waiting Time HINT Selecting the Power off after a certain period of time check box turns the power o...

Page 99: ...to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction Appendix This appendix provides the following information A 1 Basic Specification 100 A 2 Installation Specifications 102 A 3 Outer Dimensions 103 A 4 Uninstalling the Software 104 ...

Page 100: ...m 216 355 6 mm 8 5 14 in 1 Paper weight document thickness 50 to 209 g m2 13 4 to 56 lb 127 to 209 g m2 34 to 56 lb for A8 size 0 76 mm or less for plastic cards Embossed cards allowed ISO7810 ID 1 type compliant Scanning speed A4 portrait 2 Binary black white Simplex 20 ppm Duplex 40 ipm Simplex 25 ppm Duplex 50 ipm Simplex 30 ppm Duplex 60 ipm 300 dpi Grayscale Color Loading capacity 3 50 sheets...

Page 101: ...fer time is added to the actual time of scanning 3 The capacity varies depending on the paper weight For details refer to 2 2 Documents for Scanning page 30 4 Use the included USB cable When connecting to a USB hub be sure to use a USB hub that is connected to a USB port on the computer Connection with USB 2 0 requires the USB port and the hub to support USB 2 0 Also note that the scanning speed s...

Page 102: ...Outer dimensions W D H 1 298 135 133 mm Installation space W D H 2 400 670 380 mm Weight 2 5 kg Input power Voltage range AC 100 to 240 V 10 Phase Single phase Frequency range 50 60 3 Hz Power consumption Operation 18 W or less Power saving 1 6 W or less Power OFF 0 4 W or less Ambient condition Temperature Operating 5 to 35 C 41 to 95 F Not operating 20 to 60 C 4 to 140 F Humidity Operating 20 to...

Page 103: ...ow to Use the Operator Panel Various Ways to Scan Daily Care Troubleshooting Operational Settings Replacing the Consumables Scanner Overview Index Introduction The outer dimensions are as follows Unit mm in A 3 Outer Dimensions 298 11 7 309 12 2 135 5 3 133 5 2 175 6 9 ...

Page 104: ...4 Select Uninstall a Program The Programs and Features screen appears with a list of the currently installed software 5 Select a software to uninstall PaperStream IP driver PaperStream IP TWAIN for SP Series PaperStream IP TWAIN x64 for SP Series PaperStream IP ISIS for SP Series Software Operation Panel Software Operation Panel The Software Operation Panel is installed together with the PaperStre...

Page 105: ... web page http www abbyy com For Presto PageManager refer to the following web page http www newsoftinc com support index php http uk newsoft eu com support index php For other inquiries regarding the scanner refer to the following web page http imagescanner fujitsu com sp html If your problem cannot be solved after referring to the above web pages visit the following web page to check the contact...

Page 106: ...lt setting Density Device errors Dither Document sensor dpi dots per inch Driver Dropout color Duplex scanning mode E Edge extract Edge processing Eject roller Error diffusion F Feed roller Filter G Gamma Grayscale H Halftone I Image processing Interface Inversion ISIS L Landscape Letter size M Moire patterns Multi image output Multifeed N Noise removal O OCR Optical Character Recognition Operatin...

Page 107: ...h is 74 105 mm 2 91 4 13 in A8 size A standard paper size which is 52 74 mm 2 05 2 91 in ADF Automatic Document Feeder A paper feeding mechanism which allows multiple sheets of documents to be scanned one sheet at a time Automatic skew size detection End of Page Detection Detects the end of the page and scans the length of the document Automatic Page Size Detection Detects the paper size and outpu...

Page 108: ...values from the factory Software Values set upon installation of software Density Refers to the deepness of a color in an image Device errors Errors that require troubleshooting by a service engineer Dither The process by which a group of dots is arranged to reproduce the density of grayscale Grayscale density is reproduced by configuring preset dot patterns This method requires less memory compar...

Page 109: ... function which decreases the density of bright colors except for white around black areas Increasing the value for this function removes dotted image noise and also produces softened images Eject roller Rollers that feed documents from the ADF onto the stacker Error diffusion Method of halftone pseudo grayscale image processing which is based on black white pixel binarization It sums the optical ...

Page 110: ... brightness of an image It is expressed as a function of the electric input power to devices e g scanner display and the brightness of the image If the gamma rate is larger than 1 the brightness of an image increases and vice versa To reproduce the brightness of a document as the same as the brightness of the actual document set the gamma rate to 1 Grayscale A method that expresses the gradation d...

Page 111: ...of EMC Corporation the former Pixel Translations in 1990 In order to use devices that comply with this standard it is necessary to install a driver software that supports ISIS standard L Landscape Orientation in which the short side of the document is set parallel to the feed direction Letter size A standard paper size used in the United States and other countries 8 5 11 in M Moire patterns Recurr...

Page 112: ...l A panel that consists of a display and buttons It is used for scanner operations such as selecting functions and changing settings Overscan A function that scans the document in a size larger than the specified paper size P Paper jam Refers to an error in which a document is jammed inside the paper path or feeding is interrupted by documents slipping Pick roller A roller which picks up one sheet...

Page 113: ...the resolution is the finer the image becomes S Simplex scanning mode A mode for scanning only one side front or back of a document Duplex scanning mode Smoothing Refers to the removal of irregularities on diagonal lines and curves which is a processing method commonly used in OCR applications T Temporary error An error that can be fixed by the user Threshold The value which is used to determine w...

Page 114: ... of ultrasonic waves transmitted through the documents USB USB Universal Serial Bus is a standard for interfaces used to connect devices such as keyboards and scanners Up to 127 devices can be connected by this interface It can be connected and disconnected without powering off the devices For USB 2 0 the data transfer rate is 1 5 Mbps in Low Speed 12 Mbps in Full Speed and a maximum of 480 Mbps i...

Page 115: ...9 cleaning outside 51 conditions for mixed batch scanning 35 configuration items 94 consumables 58 contact 105 conventions 5 customizing the scanner settings 46 D daily care 48 documents for scanning 30 documents of different types and sizes 43 E error indications 65 H how to close the ADF 17 how to load documents 27 29 how to open the ADF 17 how to use the operator panel 38 how to use this manual...

Page 116: ... consumables 57 replacing roller set 59 S scan stop button 46 scanner features 12 scanner overview 11 settings related to sheet counters 96 settings related to waiting time 98 Software Operation Panel password 88 specifications 100 stacker setup 19 starting Software Operation Panel 86 T troubleshooting 62 troubleshooting problems 68 turning off the power 16 turning on the power 16 U uninstalling s...

Page 117: ...30 Image Scanner Operator s Guide P3PC 5332 01ENZ0 Issue Date February 2015 Issued by PFU LIMITED The contents of this manual are subject to change without notice PFU LIMITED assumes no liability for incidental or consequential damages arising from the use of this product and any claims by a third party Copying of the contents of this manual in whole or in part as well as the scanner applications ...

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