Chapter 7 Troubleshooting
82
Please check the following items before contacting your
FUJITSU scanner dealer or an authorized FUJITSU scanner
service provider.
General
Error Status
■
Computer connection issues
■
Feeding issues
7.4 Before You Contact the Scanner Service Provider
Item
Findings
Scanner model
name
Example: SP-1120
For details, refer to
Serial No.
Example: XXXX000001
For details, refer to
Date of manufacture
Example: 2015-02 (February 2015)
For details, refer to
Date of purchase
Symptom
Frequency of
trouble
Warranty
Item
Findings
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status
