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BX920 S4

Operating Manual

65

Troubleshooting and tips

8.4

No screen display or display drifts

1

The wrong horizontal frequency or resolution has been selected for the 
monitor or for the application program.

Ê

Find out which horizontal frequency your monitor screen supports. You will 
find the horizontal frequency (also known as line frequency or horizontal 
deflection frequency) in the documentation for your monitor.

Ê

Refer to the documentation for your operating system or the software for the 
screen controller for details of how to set the correct horizontal frequency for 
your monitor, and follow the procedure accordingly.

8.5

Incorrect date and time

Ê

Set the date and time in the operating system or in the BIOS Setup under 
the Main menu, using System Date and System Time respectively.

I

Note that the operating system may affect the system time. For example, 
the operating system time may deviate from the system time under 
Linux, and would overwrite the system time in the default setting on 
shutdown.

If the date and time are still wrong after the server has been switched off and 
back on again, replace the lithium battery (for a description refer to the 
PRIMERGY BX920 S4 Server Blade Upgrade and Maintenance Manual) or 
contact our customer service team.

8.6

System will not boot

The system will not boot after installing a new hard disk drive.

SAS configuration incorrect

Ê

Check the settings for the hard disk drives (SAS Device Configuration) and 
the additional settings in the SAS configuration menu.

1

In the case of a monitor connected locally via the Y cable, see 

"Connecting devices" on 

page 42

.

Summary of Contents for Primergy BX920 S4

Page 1: ...Operating Manual English PRIMERGY BX920 S4 Server Blade Operating Manual November 2013 ...

Page 2: ...umentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19851 001 fm Copyright 2013 Fujitsu Technology Solutions GmbH All rights reserved Delivery subject to availability right of technical modifications reserved All hardware and software names used are trademarks of their respective manufacturers The contents of this manual may be revised without prior notice Fujitsu assum...

Page 3: ...e components beyond their operating life may result in electrolyte leakage or depletion potentially causing emission of foul odor or smoke As a guideline in a normal office environment 25 C operating life is not expected to be reached within the maintenance support period 5 years However operating life may be reached more quickly if for example the product is used in a hot environment The customer...

Page 4: ...follows the guidelines of Voltage Dip Immunity of Personal Computer issued by JEITA the Japan Electronics and Information Technology Industries Association Technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents produced by Fujitsu may contain technology controlled by the Foreign Exchange and Foreign Trade Control Law of Japan Documents which contain such tec...

Page 5: ...BX920 S4 Operating Manual Only for the Japanese market I Although described in this manual some sections do not apply to the Japanese market These options and routines include CSS Customer Self Service ...

Page 6: ...Operating Manual BX920 S4 cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19851 001 fm ...

Page 7: ...lation steps overview 25 4 Important information 27 4 1 Safety instructions 27 4 2 CE conformity 33 4 3 FCC class A device 34 4 4 Transporting the Server Blade 34 4 5 Notes on installation in the system unit 34 4 6 Environmental protection 35 5 Hardware installation 37 5 1 Unpacking the server blade 38 5 2 Installing the server blade in the system unit 38 5 3 Connecting devices 42 5 4 Instructions...

Page 8: ...55 6 3 5 Configuring the onboard CNA controller 56 6 3 6 Configuring the server and installing the operating system with the ServerView Installation Manager 56 6 3 7 Configuring the server and installing the operating system without ServerView Installation Manager 58 6 4 Cleaning the Server Blade 59 7 Property and data protection 61 7 1 BIOS Setup security functions 61 8 Troubleshooting and tips 6...

Page 9: ...BX400 system unit I You can find information about assembling starting up and operating the system unit in the relevant operating manual 1 1 Concept and target groups for this manual This operating manual describes how to install set up and operate your server blade This operating manual is intended for those responsible for installing the hardware and ensuring that the system runs smoothly It con...

Page 10: ...Utility for PRIMERGY BX920 S4 Server Blade Reference Manual LSI MegaRAID SAS Software User Guide Modular RAID Controller Modular SAS HBA Installation Guide I All documentation on PRIMERGY hardware and ServerView software is available online from the Fujitsu manuals server at http manuals ts fujitsu com global market http jp fujitsu com platform server primergy manual Japanese market The complete P...

Page 11: ...d in this manual Text in italics indicates commands or menu items Quotation marks indicate names of chapters and terms that are being emphasized Ê describes activities that must be performed in the order shown V CAUTION pay particular attention to texts marked with this symbol Failure to observe this warning may endanger your life destroy the system or lead to the loss of data I indicates addition...

Page 12: ...12 Operating Manual BX920 S4 Introduction cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19853 001 fm ...

Page 13: ...nent yourself in the case of certain error scenarios In the CSS concept you can replace the following components yourself in the event of an error Solid state disk drives Hard disk drive Memory modules Expansion cards For information on replacing these components see the PRIMERGY BX920 S4 Server Blade Upgrade and Maintenance Manual CSS indicators on the control panel of the PRIMERGY server provide...

Page 14: ...Module TPM for safer storage of keys can be implemented as an option This module enables programs from third party manufacturers to store key information e g drive encryption using Windows Bitlocker Drive Encryption The TPM is activated via the BIOS system for more information refer to the D3142 BIOS Setup Utility for PRIMERGY BX920 S4 Reference Manual V CAUTION When using the TPM note the program...

Page 15: ...r see section Configuring the onboard CNA controller on page 56 Onboard SAS SATA controller A SAS SATA controller is integrated on the system board up to two SAS SATA hard disk drives or SAS SATA SSD drives can be connected to the controller The LSI Embedded MegaRAID software SATA Software RAID supports RAID levels 0 1 and 10 The SAS functionality needs to be enabled separately by using an onboard...

Page 16: ...annel mezzanine card with 2 ports 10 Gbit s Ethernet mezzanine card with 2 ports 10 Gbit s CNA mezzanine card with 2 ports 40 Gbit s Infiniband mezzanine card with 2 ports 56 Gbit s Infiniband mezzanine card with 2 ports I If a server blade is configured with one or two mezzanine cards this does not exclude other configurations for any of the other server blades in a system unit If you want to ins...

Page 17: ... the system in the event of an error and automatically hides the defective system components The PDA Prefailure Detection and Analyzing technology from Fujitsu Technology Solutions analyzes and monitors all components that are critical for system reliability iRMC with integrated management LAN connector I The server blade can use iRMC Advanced Video Redirection and Virtual Media as a standard func...

Page 18: ...nistration using an LDAP Directory Service Automatic network configuration via DNS DHCP Power supply of the iRMC via the system standby supply Full coverage alarm management System Event Log SEL reading and processing IPMI support CIM WS MAN support Internal Event Log for user login logout auditing More information about the iRMC can be found in the iRMC S4 integrated Remote Management Controller ...

Page 19: ...ore failure Watchdog timer for monitoring the operating system with ASR R Further information on the ServerView Operations Manager is provided in the associated documentation ServerView Installation Manager You can configure the PRIMERGY server quickly and precisely with the ServerView Installation Manager software provided User guided menus are available for installing the server operating system...

Page 20: ...600 Processor quantity and type 2x Intel Xeon processor E5 2400 v2 product family Memory slots 12 slots in total 6 slots per CPU Memory slot type DIMM DDR3 LRDIMM RDIMM Memory capacity min max 4 GB 768 GB Memory protection Advanced ECC Memory Scrubbing SDDC Chipkill Memory Mirroring support Hot spare memory support Memory notes Memory Mirroring with identical modules in both channel pairs of a ban...

Page 21: ...o SAS or SATA drives can be connected to the controller The LSI Embedded MegaRAID software SATA Software RAID supports RAID levels 0 1 and 10 The SAS functionality needs to be enabled separately by using onboard SAS enabling key CNA Controller The CNA controller is integrated on the system board up to 4 x 1 Gbit s or 2x 10 Gbit s can be selected on the CNA controller Remote Management Controller I...

Page 22: ...EDs Power indicator orange yellow green ID indicator blue Global error indicator orange CSS indicator yellow I O indicator fabric 1 green I O indicator fabric 2 green I O indicator fabric 3 4 green Width 45 mm Depth 508 mm Height 210 5 mm 1 bay in the system unit Weight Max 5 3 kg Weight notes Weight may vary depending on actual configuration Environment class 3K2 Environment class 2K2 EN 60721 IE...

Page 23: ... 50392 Ergonomics ISO 9241 3 EN 2941 3 EK1 ITB2000 2013 USA Canada CSA C22 2 No 60950 1 07 2ed UL 60950 1 2ed Taiwan CNS 14336 China GB 4943 Electromagnetic compatibility International CISPR 22 Europe EN 55022 Class A EN 55024 EN 61000 3 2 EN 61000 3 3 ETSI 300386 USA Canada 47CFR part 15 Class A ICES 003 Taiwan CNS 13438 Class A China GB 9245 GB 17625 Japan VCCI Class A JEITA Korea KN 22 KN 24 CE...

Page 24: ...as Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19854 001 fm Certification Product safety approved with the system unit Global CB Germany GS CE USA Canada CSAUS CSAC Japan VCCI China Taiwan BSMI ...

Page 25: ...quired Ê Install the server blade in your system unit see section Installing the server blade in the system unit on page 38 Ê Familiarize yourself with the controls and indicators on the front of the server blade see chapter Starting up and operation on page 47 Ê Install the operating system and applications on the server blade When doing so you have the following options Clone the server blade fr...

Page 26: ...ion and cloning are not met If you want to install an operating system that is not supported by ServerView Installation Manager you can of course install it directly without ServerView Installation Manager I For more information about installing the server remotely or locally please refer to the ServerView Installation Manager user guide You can find a description of how to clone server blades in ...

Page 27: ...med by technical specialists A technical specialist is a person who is trained to install the server including hardware and software Repairs to the device that do not relate to CSS failures shall be performed by service personnel Please note that unauthorized interference with the system will void the warranty and exempt the manufacturer from all liability Any failure to observe the guidelines in ...

Page 28: ...ng that protects it from impacts and jolts Installation and operation V CAUTION The device may only be operated in a maximum ambient temperature of 35 C If the device is integrated in an installation that receives power from an industrial public power supply network with the IEC309 connector the public power supply protection must comply with the requirements for non industrial public power supply...

Page 29: ...ules governing safety electromagnetic compatibility and telecommunications terminal equipment If you install other extensions you may damage the system or violate these safety regulations You can find out which system extensions are suitable from the customer service center or your sales outlet The components marked with a warning label e g lightning symbol may only be opened removed or exchanged ...

Page 30: ...the instructions in the PRIMERGY BX920 S4 Server Blade Upgrade and Maintenance Manual All batteries containing pollutants are marked with a symbol a crossed out garbage can In addition the marking is provided with the chemical symbol of the heavy metal decisive for the classification as a pollutant Cd Cadmium Hg Mercury Pb Lead Working with CDs DVDs BDs and optical drives When working with devices...

Page 31: ...for a long time Keep the optical disk tray closed to prevent foreign matter such as dust from entering the optical drive Hold CDs DVDs BDs by their edges to avoid contact with the disk surface Do not contaminate the CD DVD BD surface with fingerprints oil dust etc If dirty clean with a soft dry cloth wiping from the center to the edge Do not use benzene thinners water record sprays antistatic agen...

Page 32: ...ollowing suggestions Only insert disks in the drive when needed and remove them after use Store the disks in suitable sleeves Protect the disks from exposure to heat and direct sunlight Laser information The optical drive complies with IEC 60825 1 laser class 1 V CAUTION The optical drive contains a light emitting diode LED which under certain circumstances produces a laser beam stronger than lase...

Page 33: ...on an ESD Place all the components on a pad which is free of electrostatic charge I For a detailed description of how to handle ESD components see the relevant European or international standards EN 61340 5 1 ANSI ESD S20 20 Other important information During cleaning observe the instructions in section Cleaning the Server Blade on page 59 Keep this operating manual and the other documentation suc...

Page 34: ...ed to take adequate measures 4 4 Transporting the Server Blade V CAUTION Only transport the server blade in its original packaging or in suitable packaging which protects it from knocks and jolts For the Japanese market it is not required to transport the device in its original packaging Do not unpack the server blade until it is at its installation location 4 5 Notes on installation in the system...

Page 35: ...tly switched on should be switched off until they are needed as well as during long breaks and after completion of work Packaging information This packaging information doesn t apply to the Japanese market Do not throw away the packaging You may need it later for transporting the system If possible the equipment should only be transported in its original packaging Information on handling consumabl...

Page 36: ...consumables within Europe can also be found in the Returning used devices manual via your local Fujitsu branch or from our recycling center in Paderborn Fujitsu Technology Solutions Recycling Center D 33106 Paderborn Tel 49 5251 525 1410 Fax 49 5251 525 32 1410 The device must not be disposed of with domestic waste This device is labeled in compliance with European directive 2002 96 EC on waste el...

Page 37: ... and heat Make sure that the server is acclimatized for the time indicated in this table before putting it into operation In the table Acclimatization time the temperature difference refers to the difference between the operating environment temperature and the temperature to which the server was exposed previously outside transport or storage temperature Temperature difference C Minimum acclimati...

Page 38: ...on the delivery note The product name and serial number of the product can be found on the ID card see section ID card on page 50 Ê Notify your supplier immediately in case you discover that the items delivered do not correspond to the delivery note 5 2 Installing the server blade in the system unit V CAUTION Note the safety instructions and the information on handling electrostatically sensitive ...

Page 39: ...t Ê Pull the dummy module out of the slot V CAUTION Keep the dummy module for future use If you remove a server blade and do not replace it with a new one you must install a dummy module to comply with the regulations regarding electromagnetic compatibility and to ensure sufficient cooling of the system components Installing the dummy module To install the dummy module follow the same procedure as...

Page 40: ...FCT tim_app tim_local work PICHOL OBJ_DOKU 19857 001 fm Installing the server blade V CAUTION Follow the safety instructions and information in section Modules with Electrostatic Sensitive Devices on page 32 Figure 3 Installing the server blade Ê Open the release lever Ê Push the server blade as far as possible into the slot ...

Page 41: ...e lever up until it engages Removal is carried out in reverse order V CAUTION If you remove a server blade and do not replace it with a new one you must install a dummy module to comply with the regulations regarding electromagnetic compatibility and to ensure sufficient cooling of the system components ...

Page 42: ...talled midplane contacts automatically establish connections to the infrastructure modules on the rear of the system unit Power supply units Management blade s for server administration Ethernet and or fiber channel connection blades for connection to a LAN or SAN You can find information about the external ports of the system unit in the relevant operating manual The front of the server blade has...

Page 43: ...connecting cables V CAUTION Be sure to read the documentation for the peripheral devices before connecting them Do not connect or disconnect data cables during a thunderstorm 1 USB connector 2x 4 Y cable connector on the server blade 2 VGA connector 5 Front USB port 3 Plug connection to the server blade The labeled side of the plug must face left when plugged in ...

Page 44: ...nd Virtual Media connection by iRMC is recommended Ê Turn off the power of the target server blade and all peripherals Ê Disconnect all power plugs of the peripherals from the grounded shockproof sockets Ê Connect the Y cable to the server blade Ê Connect all peripherals to the connectors of the Y cable Ê Plug all power plugs of the peripherals to the grounded shockproof sockets Disconnecting cabl...

Page 45: ...ng and the Y cable is detached as it is the Y cable connector might be damaged Therefore please remove the Y cable as follows Procedure for detaching the Y cable While strongly pushing the hook of the Y cable connector server blade side 2 points push it toward the server blade strongly and remove it straight Figure 6 BX900 BX400 system unit rack version ...

Page 46: ..._DOKU 19857 001 fm Figure 7 BX400 S1 system unit floorstand version Important You may find it difficult to remove the Y cable because the load hangs in the join with the Y cable connector Therefore make sure it is straight when you remove it Do not leave a Y cable connected Do not close the rack door while the Y cable is connected to avoid damaging the Y cable ...

Page 47: ...chapter Important information on page 27 6 1 Control and display elements Figure 8 Control and display elements 1 ID card 5 CSS indicator 2 I O indicator fabric 3 4 6 Global Error indicator 3 I O indicator fabric 2 7 ID button with ID indicator 4 I O indicator fabric 1 8 On Off button with power indicator ...

Page 48: ... On Off button does not disconnect the server blade from the mains voltage To disconnect it from the mains completely remove it from the system unit ID ID button Lights up blue on the front of the server blade when the ID button is pressed If the ID button is pressed for more than 5 seconds released and pressed again within 1 second an NMI is issued Power indicator three color Does not light up if...

Page 49: ...the iRMC S4 s Web interface CSS CSS indicator yellow Lights up yellow if a prefailure event was detected for a CSS component that you can fix yourself for reasons of precaution with the CSS concept Flashes yellow if an error was detected that you can fix yourself with the CSS concept Does not light up when the system is OK If the event is still acute after a power cycle the indicator is activated ...

Page 50: ... will go and push it back in again The ID card contains various system information such as the product name serial number order number MAC addresses and DNS name I O indicators green Lights up to indicate a network connection Flashes to indicate an active network connection Does not light up if there is no network connection The three I O fabrics of the server blade are Fabric 1 onboard CNA contro...

Page 51: ...ows To switch the server blade on press the On Off button on the server blade item 8 in figure 8 on page 47 To switch the server blade off hold down the On Off button on the server blade item 8 in figure 8 on page 47 for 4 seconds Defined switch On Off time The server blade is switched on and off at the times defined in the ServerView Operation Manager Other On Off options After power failure Once...

Page 52: ...lade Server Systems ServerView Management Blade S1 User Interface Description iRMC S4 integrated Remote Management Controller user s guide on the Fujitsu manuals server under Industry Standard Servers Software ServerView Suite Out Of Band Management Apart from this the operating system installation is carried out in the same way as a local installation Importing the clone images from an image repo...

Page 53: ...d to a network that can connect to the management blade 2 Network configuration Network settings for the remote management terminal management blade and iRMC a Remote management terminal Ê Setup a remote network management station if necessary b Management blade Ê Start your Web browser on the remote control terminal and log on to the Management Blade Web user interface For details of the Manageme...

Page 54: ...ing the iRMC S4 under Industry Standard Servers Software ServerView Suite Out Of Band Management on the Fujitsu manuals server Ê If you want to use AVR from the remote control terminal connected to the management LAN port of the management blade the LAN port of the iRMC must be set to Management LAN Ê In addition the iRMC and management LAN port of the management blade must also be set to the same...

Page 55: ...llers is provided in the Modular RAID Controller Installation Guide on the Fujitsu manuals server under Industry Standard Servers Expansion Cards Storage Adapters LSI SAS SCSI RAID Controllers I The SAS functionality needs to be enabled separately by using an onboard SAS enabling key I Descriptions of operating systems not covered in the controller manual are provided in the corresponding readme u...

Page 56: ...he EMEA market http jp fujitsu com platform server primergy downloads for the Japanese market 6 3 5 Configuring the onboard CNA controller A CNA controller is integrated on the system board You can configure the onboard CNA controller either before or during installation with the ServerView Installation Manager Using the ServerView Installation Manager is recommended I The onboard CNA controller h...

Page 57: ...dware configuration This configuration is detected automatically I Descriptions of operating systems not covered in the RAID controller manual are provided in the corresponding readme files under http www fujitsu com global services computing server ia driver index html for the EMEA market http jp fujitsu com platform server primergy downloads for the Japanese market To find out how to operate the...

Page 58: ...in section Configuring the onboard SAS SATA controller on page 55 Configuring the SAS SATA RAID controller with MegaRAID functionality Configure the controller as described in section Configuring the SAS SATA RAID controller on page 55 Configuring the onboard CNA controller Configure the controller as described in section Configuring the onboard CNA controller on page 57 Installing the operating s...

Page 59: ...yourself leave this job to a service technician Do not use abrasive powder or detergents which dissolve plastic to clean the housing exterior Make sure that no liquid gets inside the device and that the ventilation slits on the ServerBlade remain open Wipe the server blade housing with a dry cloth to clean If it is very dirty you can use a damp cloth that has been dipped in water with a mild deter...

Page 60: ...60 Operating Manual BX920 S4 Starting up and operation cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19858 001 fm ...

Page 61: ...in the BIOS Setup documentation on the Fujitsu manuals server Preventing unauthorized BIOS Setup calls You can activate this protection by entering a setup password in the Security menu You can also suppress the Press F2 for Setup message in this menu This message is then no longer displayed while the server s startup routine is in progress Preventing unauthorized system access You can activate th...

Page 62: ...62 Operating Manual BX920 S4 Property and data protection cognitas Gesellschft für Technik Dokumentation mbH 2013 Pfad C Programme FCT tim_app tim_local work PICHOL OBJ_DOKU 19859 001 fm ...

Page 63: ... the steps performed and the circumstances that led to the fault Also make a list of any error messages that were displayed Ê Switch off the server Ê Contact our customer service team 8 1 Server switches itself off Server Management has detected an error Ê Check the Event Log of the management blade or if ServerView Operations Manager is installed its error list or the ErrorLog file and attempt to...

Page 64: ...itor cable is properly connected to the server and monitor if it is plugged in with a connector Ê Switch on the monitor and the server 8 3 Flickering stripes on monitor screen1 V CAUTION Switch off the server immediately Risk of damaging the server Monitor does not support the set horizontal frequency Ê Find out which horizontal frequency your monitor screen supports You will find the horizontal f...

Page 65: ...em or in the BIOS Setup under the Main menu using System Date and System Time respectively I Note that the operating system may affect the system time For example the operating system time may deviate from the system time under Linux and would overwrite the system time in the default setting on shutdown If the date and time are still wrong after the server has been switched off and back on again r...

Page 66: ...difications in the selected RAID configuration RAID controller configuration incorrect Ê Check and correct the settings for the drives using the RAID controller configuration program Further information can be found in the operating manual for the RAID controller 8 8 Added drive reported as defective RAID controller is not configured for this drive The drive was probably installed when the system ...

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