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Fujitsu PR-LN4, Software Manual

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Fujitsu PR-LN4 Software Manual Download Page 28

 
 

 

PR-LN4  Software Guide 

 

28 / 34 

 

CHAPTER 6  TROUBLESHOOTING 

 
 

This section describes problems that may arise when installing the PR-LN4 and how to resolve these problems. 
Notation used in the text 
 

[Check]

: 

The first things to check if the problem occurs. 

[Solution]

:  The specific method for resolving the problem. 

 
 
 
 

6.1  PROBLEMS DURING INSTALLATION 

(1) Configuring the IP address gives a communication error. 

 

[Check 1] 

Check that the L/A LED on the PR-LN4 is correctly lit up.

 

-  Is the printer turned on? 
-  Check that the network cable is connected correctly. 
-  Check that the port on the Ethernet hub is not faulty. 

 

[Check 2] 

Check that an IP address is assigned to the computer where the settings tool is running. 

-  In order to check whether communication can be established between the computer you are using and   

other computers on the network, execute the ping command from the MS-DOS prompt. 

 

*1)

 

For details on how to use the ping command, refer to [Check 1] in "Problems in the Windows TCP/IP Environment".

 

 
 

[Check 3] 

Check whether the PR-LN4 has been initialized.

 

-  For details on how to restore the PR-LN4 to the factory default settings, refer to "5.3 PR-LN4 WEB 

PAGE MENU STRUCTURE " - "Factory default" in "5 CONFIGURING USING A WEB BROWSER". 

 

[Check 4] 

The PR-LN4 may be configured with an invalid IP address.

 

-  Check that the router and server are not configured with an invalid IP address. 
-  For a PR-LN4 configured with an invalid IP address, create a network that does not have any routers or 

servers (a local network consisting of 1 computer, 1 hub, and the PR-LN4 connected to 1 printer), 
configure the computer to have an IP address within the same segment as the PR-LN4, then run the 
tool to change to [Specify an IP address] in the TCP/IP settings and configure a correct IP address. 
After this, restore the original network. 

 

*2)

 

If you have any routers or servers configured with an invalid IP address and the TCP/IP setting in the PR-LN4 is set to   
[Automatically acquire an IP address], the PR-LN4 will automatically be set to an invalid IP address, and you will not be   
able to change or initialize the IP address.

 

 

Summary of Contents for PR-LN4

Page 1: ...Rev 03 Jun 11 2019 PR LN4 Software Guide Fujitsu Dot Matrix Printer DL7600Pro DL7400Pro ...

Page 2: ...e Windows 8 1 Pro x64 Edition Windows 8 1 Pro Windows 8 1 x64 Edition Windows 8 1 referred to as Windows 8 1 Microsoft Windows Server 2012 Datacenter Microsoft Windows Server 2012 Standard Microsoft Windows Server 2012 Essentials referred to as Server 2012 Windows 8 Enterprise x64 Edition Windows 8 Enterprise Windows 8 Pro x64 Edition Windows 8 Pro Windows 8 x64 Edition Windows 8 referred to as Wi...

Page 3: ...ws Vista Business x64 Edition Windows Vista Business Windows Vista Home Premium x64 Edition Windows Vista Home Premium Windows Vista Home Basic x64 Edition Windows Vista Home Basic referred to as Windows Vista ABOUT THE TRADEMARK Company names and product names given in this document are registered trademarks or trademarks of their respective companies ...

Page 4: ...TER 3 CONFIGURATION USING THE LAN SETTING TOOL 12 3 1 INSTALLATION 12 3 2 OPERATING PROCEDURE 15 3 2 1 STARTING 15 3 2 2 PR LN4 SETTINGS 16 3 2 3 ADDING AN ORIGINAL TCP IP PORT 19 3 2 4 CHANGE OF PORT 20 CHAPTER 4 PRINTING USING THE REGULAR OPERATING SYSTEM PRINT CLIENT 21 4 1 ON WINDOWS VISTA AND LATER 21 CHAPTER 5 CONFIGURING USING A WEB BROWSER 24 5 1 DISPLAYING THE PR LN4 WEB PAGE 24 5 2 CONFI...

Page 5: ... them as necessary Document Name Reference Folder File Name User s Manual Documents User s Manual Printer Name Language Cxxx Exxx 01xx PDF Printer Driver Installation Guide Documents Install Guides Installguide_xx PDF Status Monitor User s Manual Documents Status Monitor User s Manual StatusMonitorUser sManual_xx PDF 1 3 SYSTEM REQUIREMENTS 1 Personal computers equipped with the following interfac...

Page 6: ... as 10BASE T 2 L A Link Act LED Orange Turns on when a link is established as 100BASE TX or 10BASE T Flashes when receiving a packet 3 Network port auto detects 10BASE T 100BASE TX Connects to the network cable Category 5 or higher for a 100BASE TX network DIP SW Function OFF ON SW 1 DHCP Enabled DHCP Disabled 1 SW 2 Initialize the LAN card settings SW 3 Print the list of present setting value SW ...

Page 7: ...ng the printer in a 100BASE TX network prepare an Ethernet hub and network cable category 5 or higher that support 100BASE How to connect to the network 1 Check that the printer is turned off 2 Connect the network cable to the PR LN4 network port 10BASE T 100BASE TX 3 Connect another network cable to the Ethernet hub 4 Turn the printer on and check the S LED on the PR LN4 ...

Page 8: ...ograms Server 2008 R2 Server 2008 Select Start All Programs Add a printer Operating System Procedure Server 2019 Server 2016 Windows 10 1 Select Start and then select Windows System 2 Click Control Panel View devices and printers Add a printer Server 2012 Server 2012 R2 Windows 8 1 Windows 8 3 Press the Windows logo key X key shortcut menu is displayed bottom left of the screen 2 Click Control Pan...

Page 9: ...ings Tool STEP3 Configure the printer port using the LAN Settings Tool STEP4 Print 1 Install the printer driver on the computer you are using in advance 2 Administrator privileges are required to configure the settings 3 If you are using Windows 7 and later and the User Account Control screen appears select Yes 4 If you are using Windows Vista Server 2008 and the User Account Control screen appear...

Page 10: ...R2 1 Press the Windows logo key X key shortcut menu is displayed bottom left of the screen 2 Click Control Panel For Windows 10 Server 2016 Server 2019 1 Select Start and then select Windows System 2 Click Control Panel 2 On Windows 7 and later Change adapter settings 3 On Windows 8 and later Ethernet 2 Open the Local Area Connection properties If the User Account Control screen appears select Con...

Page 11: ...PR LN4 Software Guide 11 34 4 In General check that the settings have been configured to match your network environment ...

Page 12: ...m If the User Account Control dialog box is displayed click Allow or Yes 1 Log on as an administrator of the computer 2 Insert the Setup Disk into your PC s CD ROM or DVD drive The Auto Play window will be displayed Click Run DLSELECT EXE If the Auto Play window is not displayed use Explorer or another application to open CD ROM And double click the DLSELECT EXE file 1 For Windows 8 Server 2012 an...

Page 13: ...st select PR LN4 LAN Installer and click the OK button 1 If the menu screen does not appear run DLSELECT EXE on this CD 4 The Printer LAN Settings Tool window is displayed Click Next 5 Specify the installation folder Click Next 1 Click Change to select the installation folder 5 Start installation Click Install 2 1 ...

Page 14: ...creen appears indicating that the installation is in progress Please wait for the installation to complete 7 This window is displayed after the LAN Settings Tool installation completes Follow the on screen instructions and click Finish ...

Page 15: ... Windows Start menu For Windows 8 and later Click the Settings Tool tile in the Apps view 2 For Windows 7 and earlier Click Fujitsu Dot Matrix Printer Utility Printer LAN Tool Settings Tool from All Programs 1 in the Windows Start menu 1 Refer to All Programs in 1 5 HOW TO USE THIS MANUAL for details on how to display this screen in each operating system 2 In the case of Windows 8 software can be ...

Page 16: ...l TCP IP port only check box and then click Next Refer to section 3 2 3 2 When this screen is displayed click Yes 3 Select the printer to configure from among the search result and click Next 1 If a list of search results is not displayed click Search 2 Check the labels displayed on the printer for the MAC address 3 If you search printer set as Enable of DHCP under network environments which do no...

Page 17: ...quire the IP address automatically from a DHCP server Set DHCP to Enable To set the IP address manually Set DHCP to Disable and set the IP address Subnet mask and Gateway as needed After configuring the settings click Next To acquire the IP address automatically from a DHCP server To set the IP address manually 5 Confirm the settings and click Apply ...

Page 18: ...actory default settings the password is not set and you should leave it blank 7 This completes the settings To also create a Original TCP IP Port click Next 1 If you want to change any other detailed settings you can change them by using a web browser For details refer to 5 CONFIGURATION USING a WEB BROWSER ...

Page 19: ...ce 1 When this screen is displayed click Yes 2 Set the IP address port name and protocol Click Next 1 You can also specify the IP address by searching for the printer using Search printers 3 Confirm the settings and click Apply 4 This completes adding the port 1 In case you add port with this tool Windows driver s port change is necessary Please change the port according to 3 2 4 CHANGE OF PORT ...

Page 20: ... OF PORT Here we explain procedures for changing port to be printed 1 Open the Printer Folder 2 Open the FUJITSU DL7400ProN properties 3 Click the Ports tab 4 The following property screen is displayed 5 Select the Port created 6 Click Apply ...

Page 21: ...ription is given using the screens from Windows 7 the screens may differ if you are using other Windows operating system 1 Open Add a printer Then select the Add a local printer 1 Refer to Add a printer in 1 5 HOW TO USE THIS MANUAL for details on how to display this screen in each operating system 2 If you are using Windows 8 and later after click Add a printer select The printer that I want isn ...

Page 22: ...ct and clear the Query the printer and automatically select the driver to use check box Click Next 4 Select the Custom option and click Settings 5 Select the LPR option Enter lp in the Queue Name and select the LPR Byte Counting Enabled check box Click OK 1 Click OK to return to the screen from Step 4 and then click Next 6 Select the driver for the printer you are using Click Next 1 2 1 2 4 3 1 3 ...

Page 23: ...possible to set to the Default Printer If you are using the OS of Windows 7 and later can be set in the next screen 2 After click Next if the printer shared screen is displayed please share settings as needed Then please click on the Next If you will also be using this printer from other computers in the same network select Share 9 If necessary please print the test page and to set the default pri...

Page 24: ...order to use a web browser the TCP IP protocol settings need to be enabled and the IP address needs to be configured in the PR LLN4 Internet Explorer version 6 0 or later is recommended for the web browser Furthermore the display may vary slightly depending on the web browser you are using If you change any settings using a web browser always execute Restart PrintServer 5 1 DISPLAYING THE PR LN4 W...

Page 25: ...em Status Displays the printer system status Displaying the printer state and PR LN4 setting information Server Configuration PrintServer Configures the settings Restart PrintServer Restarts the PR LN4 Factory default Restores the factory default settings 1 If the screen for entering the user name is displayed when navigating to an item to change the setting enter root 2 If you have updated settin...

Page 26: ...tings such as the IP address for using the TCP IP protocol Item Settings details Factory default Setting TCP IP DHCP Sets the DHCP protocol to enabled ENABLE or disabled DISABLE 1 ENABLE IP Address Sets the IP address of the PR LN4 using the decimal format xxx xxx xxx xxx 192 168 1 1 Subnet Mask Sets the subnet mask of the PR LN4 using the decimal format xxx xxx xxx xxx 0 0 0 0 is invalid and auto...

Page 27: ...t of xxx xxx xxx xxx xxx The specification of 0 0 0 0 invalidates any SNMP trap destination address and disable the LAN card from issuing traps 0 0 0 0 SysContact Specify the SysContact parameter which is usually the administrator s mail address Use up to 255 characters None SysName Specify the SysName parameter which is usually the host name or domain name of the LAN card Use up to 255 characters...

Page 28: ...Problems in the Windows TCP IP Environment Check 3 Check whether the PR LN4 has been initialized For details on how to restore the PR LN4 to the factory default settings refer to 5 3 PR LN4 WEB PAGE MENU STRUCTURE Factory default in 5 CONFIGURING USING A WEB BROWSER Check 4 The PR LN4 may be configured with an invalid IP address Check that the router and server are not configured with an invalid I...

Page 29: ... moved to another network The printer may have been moved from a network that has DHCP on the network to another network that does not have DHCP on the network without performing the operation to restore factory defaults Connect from the network before the move and perform the operation to restore factory defaults from the web page 1 When you are connecting the printer where the PR LN4 is attached...

Page 30: ...ing from the printers folder Delete currently printing documents from the spooler Turn the printer off and then on 3 The printer that I want to print to stays idle and the printing goes to another printer Check 1 Has the printer you want to print to been configured with the same IP address as another printer Check the IP address settings and configure the settings again 4 Printing stops in process...

Page 31: ... from xxx xxx xxx xxx bytes 32 time 1ms TTL 255 Reply from xxx xxx xxx xxx bytes 32 time 1ms TTL 255 If there is no response to ping Request timed out Request timed out Request timed out Request timed out 1 For details on how to restore the PR LN4 to the factory default settings refer to 5 3 PR LN4 WEB PAGE MENU STRUCTURE Factory default in 5 CONFIGURING USING A WEB BROWSER Check 2 The printing de...

Page 32: ...s printing large size data you cannot print until the other person has finished printing If you have waited for a long time a timeout error may have occurred If this happens perform the printing again If the LAN cable is disconnected during printing and the following message is displayed reconnect the LAN cable and turn the printer off and then on again ...

Page 33: ...hen printing to multiple printers from a single PC the printing might not operate correctly depending on the Windows standard TCP IP port If this happens open the printer properties clear the Enable bidirectional support checkbox in the Ports tab and then click OK or Apply 2 When you use the PR LN4 do not Print directly to the printer is to not select ...

Page 34: ... 2019 FUJITSU ISOTEC LIMITED ...

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