Fujitsu MESSHU RT500 Faq Download Page 1 | Manualshive

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Fujitsu MESSHU RT500 FAQ

V1.4.1

MESSHU product APP

ICON

Description

MESSHU Router

Set

Router

connection and network management

MESSHU Drive

Remote

(

not in

wifi

range

)

access

to

USB

Storage

(MESSHU

cloud space

)

data

on the

Router

1
2
3
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Summary of Contents for MESSHU RT500

Page 1: ...SSHU RT500 FAQ V1 4 1 MESSHU product APP ICON Description MESSHU Router Set Router connection and network management MESSHU Drive Remote not in wifi range access to USB Storage MESSHU cloud space data on the Router ...

Page 2: ...acement position 9 Q3 What should I do if the Bluetooth of the mobile phone APP fails to search for the Router 9 Q4 How to configure MESSHU Router for PPPoE network 9 Q5 Can t log in to APP show login failed 10 Q6 How to log in to the web management interface 10 Q7 How to use remote login APP 10 Q8 Is there a Chinese version of APP Web 10 Q9 What can I do if I can t connect to Wifi 11 Q10 Wifi Set...

Page 3: ...tiple people sign in to the same account at the same time 19 Q3 How to log in remotely 19 Q4 Is there a file search function 19 Q5 Can I use SAMBA to modify cloud space files 19 Q6 What is the difference between the Drive Mobile offline mode and Personal Cloud online mode and how does it differ 21 Supplemental instruction 22 MESSHU Router Setting Procedure 22 MESSHU Drive Instructions 42 ...

Page 4: ...ernet provider Then pick up the phone to complete the simple installation process of the MESSHU APP and you can build a Mesh network system at home Q3 I already have a network base station wireless router provided by service providers I can also use Fujitsu MESSHU Router A Of course MESSHU mesh router can replace your existing wireless sharing device features you can install MESSHU mesh router to ...

Page 5: ...connect to each other a series of Node can easily form a network the establishment of a single large scale wireless system the whole network belong to a relationship with the SSID the device can be in the range of the best signal to automatically connect the Node wherein assuming a Node problem occurs the other Node You can still walk around and continue to send the signal Simultaneously Mesh Wi F...

Page 6: ... Fi Standards 802 11 a b g n ac Size 127x47 2mm per router Q2 Explanation of the light A You can click the i icon in APP for reference Continuous light Fast flash 0 5 seconds on 0 5 seconds off Slow flash One second light one second off White system mesh and Internet connection is working properly App connects to the master node for doing setup device is booting or System function loading Red lost...

Page 7: ...rk is stable then you can add more Q5 If more Slave Routers are connected will the connection speed decrease A It will Wifi substantially as long as the signal transmitted through multiple satellites Router wifi be decay the current ratio of mesh network technology can be reduced attenuation but the attenuation depends on how the user s own network source placed between Router Locations distances ...

Page 8: ... time place all RT500 including Master Slave within 3m from the mobile phone After setting the pairings place the RT500 in a place where you need to and place the distance away from other routers Within 10m and it is recommended to restart all RT500 master slave after place wait about 10 minutes wait for the system to start and optimize the network Download MESSHU APP to set up Mesh Router Search ...

Page 9: ... affects the WiFi signal transmission performance and speed Please turn off other WiFi devices you don t need such as wireless sharer and WiFi extender as much as possible to ensure that the RT500 can use the best WiFi power It is recommended to re start all RT500 master slave after placing a new location wait for about 10 minutes for the system to restart and optimize the network and then check t...

Page 10: ...ve APP can allow up to 10 people to log in at the same time Q6 How to log in to the web management interface A Please log in to MESSHU App Click menu in the upper left corner Select Advanced Open Web Login Screen user name and password same as MESSHU App Q7 How to use remote login APP A Please enter the user name and password in the MESSHU APP login screen select Remote and enter Unique ID UID 7 d...

Page 11: ...n 5G Band2 3 4 and do not support band1 At present the frequency bands used by the 5G 2 4G of the RT500 are all auto channels After the RT500 is turned on it detects the usage environment and automatically finds a suitable channel So if the mobile device before 2015 is using wifi if the 5G band 1 selected it cannot be connected and there is always a connection error Solution You can use 5G wifi Ba...

Page 12: ...still wants to manually set the 2 4G or 5G network band it can be set in the web management interface APP upper left corner menu advanced settings login web Wi Fi Wi Fi Settings After setting press Save Apply Q11 What if my Router seems to have a problem A When you suspect a problem with your Router first unplug the power for 30 seconds and then plug it back in This will restart the Router and fix...

Page 13: ...ue light you can start using APP settings Software reset Log in to the APP Press menu three line pattern in the upper left corner of the APP Select Device Select the device to be Reset Press the Setting screw pattern in the right Press Below Factory Reset Q17 After Reset defualt Master Router is the Slave Router also need to re pair with the Reset Master Router A No need After the Master Router is...

Page 14: ...date it A The APP has a function for confirm version and manual update immediately You can confirm whether the FW version is up to date if not update immediately in MESSHU Router APP s menu Settings Firmware Upgrade and select the function of Enable Disable FW Auto update default is Enable Q22 Why is the connection speed test in the MESSHU APP different from speed test results of other software A ...

Page 15: ...remote access feature DDNS service currently supports 3 free service providers duckdns org Dynu com no ip com The user can go to the above three DDNS service providers to apply for the domain After entering the relevant settings in the Tool box DDNS in the web management interface press Save apply ...

Page 16: ...BA Setting You can share file via RT500 USB port in your mesh network anywhere 1 Plug in the USB device to your RT500 2 Login the router in MESSHU App 3 Press Advanced in main menu 4 Login the Web adminpage user name and password same as MESSHU App 5 Press Storage and then select File Sharing ...

Page 17: ...17 6 Notes the Mesh router IP Address you pluged USB device e g 192 168 0 185 7 Enable the Status of this Mesh router 8 Press Save Apply 9 Logout the Web adminpage ...

Page 18: ...nter the noted IP address in address bar as below format your IP address e g 192 168 0 185 12 There will have a sda1 folder for your USB device 13 Double click the folder to login in Username and Password same as MESSHU App 14 You can access your shared file now ...

Page 19: ... cloud space files A After inserting USB storage into the USB port below the RT500 1 It can be used as a shared file by SAMBA Please refer Setting RT500 File Access and Sharing Function SAMBA 2 It can also be used as MESSHU Cloud s MESSHU Cloud storage and backup data However if you choose to use one do not use both at the same time This will cause data confusion The following are errors caused Us...

Page 20: ...20 Solution Use SAMBA to delete the two folders of Fujitsu and Fujitsu_config in the USB reboot the RT500 and the list list will be regenerate ...

Page 21: ... mode and Personal Cloud online mode and how does it differ A Drive Mobile offline Personal Cloud online Data exist Mobile phone USB storage insert router Need internet No need Need What different 1 Home screen 2 Category folder The top toolbar color is different ...

Page 22: ...upplemental instruction MESSHU Router Setting Procedure step screen description 1 Search for Fujitsu MESSHU Router in the App store or Google Play and open it after downloading 2 Select Wizard at the bottom ...

Page 23: ...s the master router After setting the master router add other slave routers 4 Please connect one end of the network cable to the home network signal source internet provider modem or cable modem and the other end to the WAN port blue port of the Fujitsu MESSHU Router that you want to be Master Router ...

Page 24: ... Fujitsu MESSHU Router to the power supply then click Next 6 Please turn on the Bluetooth of the mobile phone and confirm that the Router LED is blinking blue and wait for a period of time for the APP to search for the Router ...

Page 25: ... a message will pop up asking if you want to turn it on select Yes 6 2 If there is a router connection failure it means that the APP does not find any router that can be paired Please confirm whether the Router LED is flashing blue or not Or refer here ...

Page 26: ...for Router Please continue to wait 8 After the search is completed all routers available in the range will be displayed Check the Bluetooth ID of the label sticker under the Router to confirm which one is the router you want to set to Mater and then tap it ...

Page 27: ... successful pairing screen will appear Press to start setting 10 Please select the place where the Router is placed or select the custom name below This will be the name of the router you see in the app in the future Press Next after completion ...

Page 28: ...28 11 Please select your country and click next 12 Wait for the Router to detect network settings ...

Page 29: ...t for example PPPoE requires an account password to connect to the network the following screen appears Please select Manual Settings 12 2 At the top you can select your network type see the next picture select the network type and enter the user name password click Next ...

Page 30: ...matic connection step should be direct available PPPoE If your Internet provider provides user name and password to allow you to dial up to access the Internet select PPPoE Static IP If your network environment needs to input your own WAN IP Mask Default gateway DNS and other data 12 4 Above can choose your network type see next picture Static IP If your network environment needs to input your own...

Page 31: ... Automatic connection such as if you connect the RT500 to the LAN port of any Router or some modems that have been automatically connected Normally the previous automatic connection step should be direct available Press Next 13 After the detection is completed press Next ...

Page 32: ...word of the MESSHU APP management Router Input is completed and click Next Account password Do not enter blank characters and special symbols 15 Enter the WiFi name and password you want to use After you have finished entering click Next ...

Page 33: ...33 16 Finally confirm that the information you set is correct If there is no problem press the Next 17 Wait for the Router to be set up may take a few minutes ...

Page 34: ...ters add other Slave Routers to the network or use the wifi network now start using APP to manage the Router 19 Whether you want to choose to install other routers add other Slave Routers to the network or experience them immediately start using APP to manage the Router you should first connect to the Wifi you set ...

Page 35: ... If you choose to install other routers add other Slave Routers to the network go to step 21 If you choose to experience it now start using APP to manage the Router go to step 29 21 installation other Mesh Decive Please confirm other slave device items you want to add ...

Page 36: ...e slave router to the power supply and wait for the Router LED to start flashing blue If the Router is connected to power for more than one hour remove the power and reconnect it 23 Wait for the APP to find the Router ...

Page 37: ...37 24 Wait for the APP to find the Router 25 Select the Router you want to install and click Next ...

Page 38: ...38 26 Start setting 27 The setting is complete ...

Page 39: ...e other Slave routers to be added to the network after completion select to install other Mesh devices and go back to step 21 29 After all Routers have been set up they can log in to the APP manage and check the status ...

Page 40: ...40 30 After logging in to the APP you can see the current status of the Router Click the Menu in the upper left corner to see more options 31 Menu screen ...

Page 41: ...41 32 To add delete modify Router again please set in Device ...

Page 42: ...vided into mobile phone mode and cloud mode 2 The home screen of the APP is the home page of the mobile mode where all the files can be seen and divided into four categories file video album and music To use Cloud Mode please click MESSHU Drive Personal Cloud in the lower right corner The i in the upper right corner has a simple APP introduction ...

Page 43: ...e set in the Web before you can use DDNS Domain to log in The setting method can refer to theDDNS setting 4 Cloud mode Main screen After logging in to the cloud mode the main screen looks like Above Show Personal Cloud Bottom right The displayed text indicates the name of the router currently connected to Left arrow Back to mobile mode The middle file area you can see all the files and you can als...

Page 44: ...le sorting Top left trash Top left Download file to phone Top left search files 6 Cloud mode File Area Document Main screen Document Can see files in the cloud USB space that belong to the file category Top right corner Refresh Top right File sorting Top left trash Top left Download file to phone Top left search files ...

Page 45: ...er Refresh Top right File sorting Top left trash Top left Download file to phone Top left search files 8 Cloud mode File Area Music Main screen Music Can see files in the cloud USB space that belong to the Music category Top right corner Refresh Top right File sorting Top left trash Top left Download file to phone Top left search files ...

Page 46: ...e Album category Top right corner Refresh Top right File sorting Top left trash Top left Download file to phone Top left search files Top right You can sync your phone photos to USB space 10 Cloud mode Menu Setting Below the main screen Setting You can see the basic information of the current RT500 Router ...

Page 47: ...ing Advanced Settings Under the main screen Setting Advanced Settings Select Language Enable Disable Auto Album Backup 11 Cloud mode Menu About Below the main screen About There are simple instructions and basic FAQs for reference ...

Page 48: ...00 Router icon Select which USB file on the RT500 to read if you have more than one RT500 on your network 13 Cloud mode Main screen top right Drive icon Switchable reading of different sectors in the USB Storage if the USB has multiple sectors ...

Page 49: ...iles to MESSHU Drive APP Option 1 Android s mobile phone can go to File Manager find and select files you want to import select Share in the menu in the upper right corner and then find and select MESSHU Drive in the program list Option 2 Import photos You can click on Share in the mobile photo album then Find and select MESSHU Drive in the program list Then select the photos you want to import an...

Page 50: ...es can be imported into the MESSHU Drive APP using the Share method as long as there are Share options 15 3 Mobile mode Import file Option 1 Import files to MESSHU Drive APP Option 1 Android s mobile phone can go to File Manager find and select files you want to import select Share in the menu in the upper right corner and then find and select MESSHU Drive in the program list Option 2 Import photo...

Page 51: ...es can be imported into the MESSHU Drive APP using the Share method as long as there are Share options 16 2 Mobile mode Import file Option 2 Import files to MESSHU Drive APP Option 1 Android s mobile phone can go to File Manager find and select files you want to import select Share in the menu in the upper right corner and then find and select MESSHU Drive in the program list Option 2 Import photo...

Page 52: ...m then Find and select MESSHU Drive in the program list Then select the photos you want to import and press OK or Next Other option Files in various APPs such as emails various social softwares etc All files can be imported into the MESSHU Drive APP using the Share method as long as there are Share options 17 Mobile mode File Area All Main Screen All You can see that all types of files have been i...

Page 53: ... become a love icon and add the file to my favorites for easy browsing Just click on My Favorites at the bottom of the screen to show all your favorite files 18 Mobile mode File Area Document Main Screen Document You can see that document types of files have been imported into the MESSHU Drive APP Top right File sorting Top left trash Top leftt Upload the file to the cloud Top left search files Be...

Page 54: ...sorting Top left trash Top leftt Upload the file to the cloud Top left search files Below My favorites 20 Mobile mode File Area Music Main Screen Music You can see that Music types of files have been imported into the MESSHU Drive APP Top right File sorting Top left trash Top leftt Upload the file to the cloud Top left search files Below My favorites ...

Page 55: ...um You can see the files that have been imported into the MESSHU Drive APP and belong to the picture category Top right corner Import mobile phone photos into MESSHU Drive APP Top left trash Top left Upload the file to the cloud Top left search files ...

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