Fujitsu LIFEBOOK A3511 Operating Manual Download Page 61

Page: 61 / 72

Troubleshooting and tips

Restore contents of the hard disk from
Recovery CD/DVD

Harddisk:

Operatingsystem,restoring

You can use the "Windows Recovery CD" (optionally available) and the "Drivers & Utilities
CD/DVD" to reinstall the operating system.

The instructions are provided on the case of the Recovery CD.

During the reinstall process your personal

les and any installed programs

will be deleted. We advise you to backup your

les to an external hard

drive, or CD / DVD disk before you start.

►

Switch the notebook on.



Depending on the

Fast Boot

setting in the

BIOS Setup utility

, the following

information may appear on the screen during start:

<ESC>Diagnostic screen <F12>Boot Menu <F2>BIOS Setup

►

When this message appears, press the function key

F12

►

Insert the "Windows Recovery CD" into the optical drive.

►

Select

CD-ROM

and press the Enter key.

►

Follow the instructions on the screen.
After the installation you must install all the drivers again. Some installed hardware
components will not be correctly supported until this has been done.

►

Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically.

►

Click on the

Desk Update

button.

►

Select

Automatic driver installation (Express)

and click on

Start installation

►

Follow the instructions on the screen.

►

Restart your notebook when the driver installation is completed.

Restoring the system under Windows

If necessary, you can reset your system to the original state of the hard disk.

►

Select

Settings

from the Start menu.

►

Select

Update & security

►

Select

Recovery

►

Select according to your requirements from the options given.

The notebook’s date or time is incorrect

Timenotcorrect

Incorrectdate/time

Dateisincorrect

Cause

Troubleshooting

Time and date are incorrect.

►

With the

BIOS-Setup-Utility

, you can set the

date and time in the

main

menu.

If the time and date are still set incorrectly after
switching on the notebook.

►

Please contact your sales outlet or our
Hotline/Service Desk.

Fujitsu

Summary of Contents for LIFEBOOK A3511

Page 1: ...System Operating Manual FUJITSU LIFEBOOK A3511 ...

Page 2: ... found on the Internet at http www fujitsu com fts You can find driver updates at http support ts fujitsu com download Should you have any technical questions please contact our Hotline Service Desk http support ts fujitsu com contact servicedesk Your sales partner Your sales office We hope you enjoy working with your new Fujitsu system ...

Page 3: ......

Page 4: ...porter Fujitsu Technology Solutions GmbH Mies van der Rohe Straße 8 80807 Munich Germany http www fujitsu com fts Copyright Fujitsu Client Computing Limited 2021 All rights reserved Publication Date 10 2021 Edition 1 ...

Page 5: ...t notes 12 First time setup of your device 16 Working with the notebook 19 Security functions 40 Connecting external devices 44 Removing and installing components during servicing 49 Settings in BIOS Setup Utility 50 Troubleshooting and tips 55 Technical data 63 Manufacturer s notes 65 Index 66 ...

Page 6: ...osoft and Windows are trademarks or registered trademarks of the Microsoft Corporation in the United States and or other countries TM HDMI and High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC s Bluetooth and the Bluetooth logo are registered trademarks of Bluetooth SIG Inc Adobe Reader is a trademark of Adobe Systems Incorporated All other trademar...

Page 7: ...rst time 18 Working with the notebook 19 Status indicators 19 Switching on the notebook 21 Notebook switching off 21 Keyboard 22 Separate number block 24 Key combinations 24 Country and keyboard settings 26 Touchpad and touchpad buttons 26 Moving the pointer 26 Selecting an item 27 Executing commands 27 Dragging items 27 Switching the Touchpad on and off 27 LCD screen 28 Camera 29 Rechargeable bat...

Page 8: ... Setup Utility 51 Exiting BIOS Setup Utility 52 Exit Saving Changes save changes and exit BIOS Setup Utility 52 Exit Discarding Changes Discard changes and exit BIOS Setup Utility 52 Load Setup Defaults Copy Standard Entries 52 Discard Changes Discard changes without exiting the BIOS Setup Utility 52 Save Changes save changes without exiting the BIOS Setup Utility 52 Save Changes and Power Off 52 ...

Page 9: ...Contents LIFEBOOK 63 Rechargeable battery 63 Mains adapter 65 W 64 Manufacturer s notes 65 Disposal and recycling 65 Other certification markings 65 Index 66 Fujitsu 5 ...

Page 10: ...Contents 6 Fujitsu ...

Page 11: ... properties Information on the connections and user components of your notebook can be found in Ports and controls Page 9 Further information The Windows drivers for your device can be found on our Internet site The factory installation of your device does not support any other operating system Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used Softw...

Page 12: ...e123 or a command used to start a program start exe This font indicates information that is displayed on the screen by a program e g Installation is complete This font Indicates terms and texts used in a software interface e g Click on Save names of programs or files e g Windows or setup exe This font Indicates cross references to another section e g Safety information cross references to an exter...

Page 13: ...erview of the indicators and connections of the device Please familiarise yourself with these components before you start to work with the device Front 1 1 2 3 4 6 7 8 9 5 10 1 Microphone 2 Camera 3 Camera LED 4 Keyboard 5 Loudspeakers 6 ON OFF switch 7 Touchpad 8 Touchpad buttons 9 Status indicators 10 LCD screen Fujitsu 9 ...

Page 14: ...nction USB type A Anytime USB charge 5 USB port 3 2 Gen2 with charging function USB type C with display port 6 Memory card slot Right hand side 1 2 2 3 4 5 6 1 Headset port 2 USB port 3 2 Gen1 USB type A 3 Optical drive optional 4 Optical drive eject button 5 Opening for manual emergency removal 6 Security Lock device 10 Fujitsu ...

Page 15: ...Ports and controls Underside 1 2 1 Service cover 2 Reset button Fujitsu 11 ...

Page 16: ...nings are not obstructed Read the information on the ambient conditions in the Technical data Page 63 and First time setup of your device Page 16 before preparing your notebook for use and switching it on for the first time When cleaning the device please observe the relevant notes in the section Cleaning the notebook Page 15 Pay attention to the additional safety notes for devices with wireless c...

Page 17: ...ice get near flammable gases or into hazardous environments e g petrol station paintshops as the transmitted radio waves can cause an explosion or a fire For information on how to switch wireless components on and off see chapter Switching the wireless components on and off Page 38 Energy saving Notes Energy Energysaving Switch the notebook off when it is not in use Switch off external connected d...

Page 18: ...dapter for your notebook Do not use any other voltage converter Check whether the local mains voltage and the power cable are compatible If this is not the case buy a power cable that matches the local conditions Contact the relevant authorities of the country you will be travelling in as to whether you may operate the radio component integrated into your notebook computer Please observe the addit...

Page 19: ...om the mains adaptor and remove the battery see Removing and installing the battery Page 30 The surface may be cleaned with a dry cloth If particularly dirty use a cloth which has been moistened in mild detergent and then carefully wrung out You can use disinfectant wipes to clean the keyboard and the touchpad Ensure that no liquid enters the device Do not spray any liquid on the device If liquid ...

Page 20: ...ER switch off your device during the first time setup process When the device is delivered the battery is located in the battery compartment The battery must be charged if you want to operate your device using the battery When used on the move the built in battery provides the device with the necessary power You can increase the operating time by using the available energy saving functions For ins...

Page 21: ... device may mark certain types of delicate surfaces Keep other objects at least 100 mm 3 94 inches away from the device and its mains adapter to ensure adequate ventilation Never cover the ventilation slots of the device Do not expose the device to extreme environmental conditions Protect the device from dust humidity and heat Mains adapter connecting Preparingforoperation Mainsadapter Observe the...

Page 22: ...s DO NOT restart the device unless you are requested to do so To make it easier to use your device for the first time the operating system is pre installed on the hard disk Switch on your device During installation follow the instructions on screen If a Windows operating system is installed on your device you will find more information on the system and drivers help programmes updates manuals etc ...

Page 23: ... chapter entitled Connecting external devices Page 44 for instructions on how to connect devices such as a mouse and a printer to the notebook Please refer to the notes in Important notes Page 12 Status indicators Statusindicators The status indicators provide information about the status of the power supply the drives and the keyboard functions Fujitsu 19 ...

Page 24: ...nning on battery power without mains adapter The indicator does not light up battery level is 100 20 The indicator lights up red battery level is 19 0 The indicator slowly flashes red battery level is 19 0 and the system is in power saving mode 3 Battery problem error the indicator flashes red Batterystatusindicator Batterysymbol Batteryindicator Drive indicator Drive Indicator Indicator is illumi...

Page 25: ... on The power on indicator is lit Notebook switching off Back up your data and close all applications before you switch off your device Otherwise data might be lost Shut down the operating system correctly Notebook If the notebook does not switch itself off automatically press the ON OFF button for about 5 10 seconds Close the LCD screen Fujitsu 21 ...

Page 26: ...unctions of an enhanced keyboard Some enhanced keyboard functions are mapped with key combinations The following description of keys refers to Windows Additional functions supported by the keys are described in the relevant manuals supplied with your application programs The figure below shows how to access the different characters on keys with overlaid functions The example applies when the Caps ...

Page 27: ...ay keys the character printed on the upper left of the key will appear when that key is pressed To cancel the Caps Lock function simply press the Caps Lock key again Shiftkey CapsLock Shift key The Shift key causes uppercase characters to appear In the case of overlay keys the character printed on the upper left of the key appears when that key is pressed Shiftkey Shift Fn key The Fn key enables t...

Page 28: ...pplication programs Key combinations are entered as follows Press the first key in the combination and keep it pressed While holding the first key down press the other key or keys in the combination Combination Description Switch the microphone ON OFF Use this button combination to switch the notebook microphones ON and OFF Fn F1 Switching the loudspeakers on and off This key combination switches ...

Page 29: ...he power management functions see chapter Using the power management features Page 36 Fn F9 Energysavingfunctions Toggle output screen Use this key combination to select which screen s is are used for display if an external monitor is connected Screen output is possible only on the notebook s LCD screen on the LCD screen of the notebook and the external monitor at the same time only on the externa...

Page 30: ...use the touchpad if your fingers are dirty Do not rest heavy objects e g books on the touchpad or the touchpad buttons 1 2 1 Touchpad 2 Touchpad buttons The touchpad enables you to move the mouse pointer on the screen The touchpad buttons allow you to select and execute commands They correspond to the buttons on a conventional mouse You can use a key combination to disable the touchpad to avoid ac...

Page 31: ...ield you wish to select Touchpad Tap the touchpad twice or press the left button twice The command is executed Dragging items Select the desired item Touchpad Press and hold the left button and with your finger on the touchpad drag the item to the desired position The item will be moved Switching the Touchpad on and off You can switch the touchpad on and off using the keyboard see Key combinations...

Page 32: ...ts of three subpixels red green and blue making a total of about 3 million subpixels According to ISO 9241 307 class II a maximum of 2 light and 2 dark pixels and in addition 5 light or 10 dark subpixels or an equivalent mix 1 light subpixel counts as 2 dark subpixels are allowed to be defective Pixel A pixel consists of 3 subpixels normally red green and blue A pixel is the smallest element that ...

Page 33: ... software being used You can only use the camera with a particular application e g an Internet telephony program or a video conferencing program which supports a camera When using the camera the notebook support must not shake The camera automatically adjusts itself to the current light level For this reason the LCD display may flicker while the light level is adjusted Further information on use o...

Page 34: ...is low a message from the operating system appears If you do not connect the mains adapter within about 5 minutes of the message appearing your notebook will automatically switch off monitoring the battery charging level Battery Batterystatusmeter Windows also has a Battery status meter in the taskbar for monitoring the battery capacity When you place the mouse pointer on the battery symbol the sy...

Page 35: ...ice OFF The device must not be in power saving mode Close the LCD screen Remove all the cables from the device Turn the device over and place it on a stable flat and clean surface If necessary place an anti slip cloth on this surface to prevent the device from being scratched 2 1 Remove the screw 1 Keep the screw in a safe place Lift the service door off the notebook 2 Fujitsu 31 ...

Page 36: ...Working with the notebook 4 3 Slide the release button in the arrow direction 3 Remove the battery from the battery compartment 4 32 Fujitsu ...

Page 37: ...he arrow 1 Slide the release button in the arrow direction 2 3 4 Put the service cover in its installation position following the arrow direction 3 Use the screw 4 to fasten the service cover in place Turn the notebook the right way up again and place it on a flat surface Reconnect the previously disconnected cables Fujitsu 33 ...

Page 38: ...ght Avoid storing a data carrier in areas subject to high temperatures or humidity You can use data carriers with a diameter of 8 cm 3 15 or 12 cm 4 7 in the drive When using a data carrier of lesser quality vibrations and reading errors may occur CD DVD indicator CD DVDindicator The CD DVD indicator flashes when a data carrier is inserted The indicator goes out when the drive is ready for reading...

Page 39: ...rds or Remove a data carrier that has been inserted Push in the drive tray until you feel it lock into place Manual removal emergency removal CD DVD Manualremovalofdatacarrier Emergencyremovalofdatacarrier In the event of a power failure or damage to the drive you can remove the data carrier manually 1 2 Switch your notebook off Push a pen or a piece of wire such as a paperclip firmly into the ope...

Page 40: ... main memory or in a swap file on the hard disk Never turn off your notebook while it is in a power saving mode If the built in battery is nearly empty close the open files and do not go into power saving mode If you do not intend to use your notebook for a long period of time Exit power saving mode if necessary via the mouse or keyboard or by switching on the notebook Close all opened programs an...

Page 41: ...serting the memory card Carefully slide the memory card into the slot The label area should be facing upward Do not apply any force otherwise the delicate contact surfaces could be damaged Memorycard The memory card may slightly stick out of the slot Removing the memory card Memorycard To avoid any loss of data always follow the correct procedure for removing the card see the documentation for you...

Page 42: ...lation of wireless components not approved by Fujitsu will invalidate the certifications issued for this device Switching the wireless components on and off Press the key combination Fn F5 to switch the wireless components on and off flight mode WirelessLAN WirelessLAN Bluetooth Bluetooth The Bluetooth module and the wireless LAN transmission unit antenna will be switched off when you switch off t...

Page 43: ...AN Local Area Network 2 1 Connect the network cable to the LAN port of the notebook 1 Connect the network cable to your network connection 2 Your network administrator can help you to configure and use the LAN connections The network cable is not included in the delivery scope This type of cable can be obtained from a specialist dealer Use a shielded network cable CAT 5e Fujitsu 39 ...

Page 44: ...s need you to choose passwords Make a note of the passwords and keep them in a safe place If you forget your passwords you will need to contact the our Service Desk Deletion or resetting of passwords is not covered by your warranty and a charge will be made for assistance Using the Security Lock Your device comes with a Security Lock mechanism for the Kensington Lock Cable You can use the Kensingt...

Page 45: ... while the user password will only give you access to some of the functions You can only set up a user password if a supervisor password has already been assigned Please refer to section Settings in BIOS Setup Utility Page 50 for a description of how to call up and operate the BIOS Setup Utility Assigning the supervisor and user passwords Start the BIOS Setup Utility and go to the Security menu Se...

Page 46: ...e password removed Removing the supervisor password simultaneously deactivates the user password Password protection for booting of the operating system With the supervisor password you have set in the BIOS Setup Utility see section Assigning the supervisor and user passwords Page 41 you can also prevent starting of the operating system Operatingsystem Activating system protection Start the BIOS S...

Page 47: ...ervisor password has been assigned a password for the hard disk can also be set in the Hard Disk Security menu The hard disk is protected by this password Data on this hard disk can only be read into another system if the correct password has been entered Fujitsu 43 ...

Page 48: ...ith the external device Some of the external devices require special drivers see the operating system and external device documentation Connecting an external monitor An external monitor can be connected to the digital HDMI port of the notebook Screen output is limited to a maximum of two screens at the same time see Key combinations Page 24 section Toggling the screen output Monitor HDMIport Swit...

Page 49: ... transfer rate of 12 Mbit s USB 2 0 has a data transfer rate of up to 480 Mbit s USB 3 0 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen1 has a data transfer rate of up to 5 Gbit s USB 3 2 Gen2 has a data transfer rate of up to 10 Gbit s Additional information can be found in the documentation for the USB devices Connect the data cable to the external device Connect the data cable to a USB ...

Page 50: ...pluggable This means you can connect and disconnect the cables of USB devices while the system is running Additional information can be found in the documentation for the USB devices With the Port Replicator available as an accessory the notebook can be supplied with power via the USB port Connect the data cable to the external device Connect the data cable to a USB port USB Type C of the notebook...

Page 51: ...more quickly if an external USB device is being charged The power supply unit must already be connected when the notebook is switched off as otherwise the USB charging function will be disabled and the connected USB devices will not be charged Some USB devices e g mobile telephones require a driver in order to utilise the USB charging function In this case the USB charging function will not work w...

Page 52: ...r notebook Connect the audio cable to the external device Connect the audio cable to the headset port of the notebook The internal loudspeakers are disabled If you buy a cable from a retailer please note the following information The headset port on your notebook is a 3 5 mm jack socket If you want to connect a headset headphones or loudspeakers you will need a 3 5 mm jack plug 48 Fujitsu ...

Page 53: ...er consulting the Hotline Service desk you may remove and install the components described in the separate manual LIFEBOOK A3511 System Upgrades and Repairs yourself Please note that some pages in that manual are marked Service Partner only this means that you must not remove those components yourself The instruction manual can be found at http support ts fujitsu com download Removing and installi...

Page 54: ...o the BIOS processor and notebook System Advanced system settings Advanced Configuration of various hardware components such as mouse keyboard processor Security Password settings and security functions Boot Configuration of the start up sequence Exit Exits the BIOS Setup Utility Starting the BIOS Setup Utility Start the device switch off on or reboot the Operating System BIOSSetupUtility Dependin...

Page 55: ... BIOS Setup Utility With the F9 key you can load the default settings of the BIOS Setup Utility Use the cursor keys or to select the menu in which you would like to configure settings The menu is displayed on the screen Select the option that you want to change with the cursor keys or Press the Enter key Press the ESC key to exit the selected menu For future reference make a note of the changes yo...

Page 56: ...ndard entries for all menus of the BIOS Setup Utility choose Load Setup Defaults and Yes Discard Changes Discard changes without exiting the BIOS Setup Utility To discard the changes you have made select Discard Changes and Yes The settings in place when BIOS Setup Utility was called remain effective You can now make additional settings in the BIOS Setup Utility If you want to exitBIOS Setup Utili...

Page 57: ...ter Reboot Then select Save Changes and Exit in the menu Save Exit Exit to initiate a reboot and start Erase Disk Because of the reboot the Erase Disk will be started You have the option to interrupt the process during the user selection After the application starts the Administrator Supervisor password must be entered for security reasons A dialogue field appears in which a particular several or ...

Page 58: ...rnal USB stick Select whether a status report should be written to the USB stick The user can select the following tasks which should be run by the system after the deletion process Reset administrator and user password Load BIOS setup defaults Shutdown the Computer Exit Erase Disk with no additional options upon completion Select the function which you require The deletion process starts 54 Fujit...

Page 59: ...s Any changes you have made to the hardware or software since receiving the notebook Any changes you have made to the BIOS Setup settings since receiving the notebook Your system configuration and all peripheral devices connected to your system Your sales contract Our notebooks have been designed primarily with mobile applications in mind This means that considerable effort has been made to optimi...

Page 60: ...previous section Disconnect the mains adapter from the device Use a small pointed tool to cautiously press the Reset button The device performs a reset comparable to removing the battery You can then restart it Help if problems occur Should you encounter a problem with your computer that you cannot resolve yourself Note the ID number of your device The ID number is found on the type rating plate o...

Page 61: ...he installation you must install all the drivers again Some installed hardware components will not be correctly supported until this has been done Insert the Drivers Utilities CD DVD into the optical drive The CD starts automatically Click on the Desk Update button Select Automatic driver installation Express and click on Start installation Follow the instructions on the screen Restart your notebo...

Page 62: ...hooting Monitor is switched off Switch the external monitor on Power saving has been activated monitor is blank Press any key to continue Brightness is set to dark Adjust the brightness of the monitor Screen output is set to the notebook s LCD screen Press the key combination to switch the screen output see Key combinations Page 24 The external monitor s power cable or data cable is not connected ...

Page 63: ...the following setting Set the screen resolution Set the screen resolution as described in the documentation for your operating system Select monitor Select monitor 1 or 2 as described in the documentation for your operating system The notebook cannot be started Notebook Cause Troubleshooting The battery is not installed correctly Check whether the battery is installed correctly in its compartment ...

Page 64: ...inter is not connected correctly Check that the data cable connecting the notebook to the printer is properly connected The printer driver is faulty or not correctly installed or it is the wrong printer driver Check that the data cable connecting the notebook to the printer is properly connected Check whether the correct printer driver is loaded refer to the printer documentation The wireless conn...

Page 65: ... OK and press the Enter key Extended memory failed at offset xxxx Failing Bits zzzz zzzz When testing the extended memory an error has resulted at the address xxxx Check whether the additional memory module has been inserted correctly Failure Fixed Disk n The settings of the hard disk drive are incorrect Start the BIOS Setup Primary Master submenu and select the correct settings Keyboard controlle...

Page 66: ...to do so Real time clock error Contact your sales outlet or our customer service centre nnnnK Shadow RAM failed at offset xxxx Failing Bits zzzz Contact your sales outlet or our customer service centre System battery is dead Replace and run SETUP Contact your sales outlet or our customer service centre System cache error Cache disabled Contact your sales outlet or our customer service centre Syste...

Page 67: ...244 mm x 23 9 mm 14 21 inches x 9 61 inches x 0 94 inches Weight including battery approx 1 95 kg 4 30 lbs Rechargeable battery You can find information on the batteries used in your device on the Internet at http www fujitsu com fts support 3 cell battery Rated voltage 10 8 V Rated capacity 4200 mAh 45 Wh Type Lithium Ion rechargeable Interchangeability Possible by user see chapter Removing and i...

Page 68: ...Technicaldata Primary Rated voltage 100 V to 240 V automatic Rated frequency 50 Hz to 60 Hz automatic Secondary Rated voltage 19 V Max rated current 3 42 A An additional mains adapter or power cable can be ordered at any time 64 Fujitsu ...

Page 69: ... be found on your notebook or on our website https www fujitsu com emeia about local csr recycling Other certification markings Certificationmarkings Any other certification markings are listed in the Manual Appendix Additional Certifications supplement If such markings are available you can find the supplement on the Internet at http support ts fujitsu com Manuals with the Operating Manual for yo...

Page 70: ...anual emergency removal 35 Certification markings 65 Charging capacity battery 30 Cleaning 15 Components installing removing 49 Configuration BIOS Setup Utility 50 Connecting audio devices 48 Connecting headphones 48 Ctrl Alt Del 25 Cursor control 23 Cursor keys 23 D Date is incorrect 57 Device setting up 17 Drive indicator 20 E Emergency removal of data carrier 35 Energy energy saving 13 Energy s...

Page 71: ...cting 44 drifting display 59 remains blank 58 N Notebook before you travel 14 cannot be started 59 cleaning 15 stops working 60 switching off 21 transporting 14 using 19 Notebook operation 19 Notes 12 cleaning 15 disposal recycling 65 energy saving 13 LCD screen 28 Safety 12 transport 14 Num Lock indicator 20 24 Numeric keypad 22 see Separate numeric keypad 24 O Operating system activating system ...

Page 72: ...a 63 Mains adapter 64 notebook 63 The wireless connection to a network does not work 60 Time not correct 57 Tips 55 Toggle output screen 25 Touchpad 25 26 buttons 26 cleaning 15 dragging items 27 executing commands 27 moving the pointer 26 selecting an item 27 switch off 25 Touchpad buttons 25 Transport Transport damage 16 Transportation 14 Travel notebook 14 Troubleshooting 55 U USB charging func...

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