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8. Troubleshooting
This section provides solutions for printer malfunctions and print quality
problems.
8-1. Problems at Power-on and Other Errors
Symptom Cause
Solution
Although the power has
been turned on, the
POWER lamp on the
control panel does not
light up and the printer
does not start.
(1) The power cable is
disconnected.
(2) The AC adapter is not
plugged in.
(1) Connect the power cable.
* Refer to 4-4. Connecting the AC
Adapter and Cable.
(2) Connect the connector of the AC
adapter.
* Refer to 4-4. Connecting the AC
Adapter and Cable.
The ERROR lamp on the
control panel lights up
and the printer does not
work.
(1) There is no paper in the
printer.
(2) The top cover is not
completely closed.
(3) The thermal head is
excessively hot.
(1) Set the paper.
* Refer to 5. Inserting Paper.
(2) Close the top cover completely.
* Refer to 5. Inserting Paper.
(3) Wait for the thermal head to cool
down.
8-2. Cutter Problems
Symptom Cause
Solution
The paper is not cut.
(1) The cutter blade is
damaged or worn out.
(2) Paper fragments or other
foreign matter are stuck
around the cutter or the
sliding section.
(1) Turn off the power and request
repair.
(2) Remove the paper fragments or
other foreign matter.
The cutter does not return
to its correct position.
Paper fragments or other
foreign matter are stuck
around the cutter or the
sliding section.
Remove the paper fragments or other
foreign matter.
