Fujitsu CT-10 User Manual Download

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Summary of Contents for CT-10

Page 1: ...cation Systems shall not be liable for any commercial losses loss of revenue or profits loss of goodwill inconvenience or exemplary special incidental indirect or consequential damages whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this practice SECTION 123 052 002 Issue 1 October 1994 ...

Page 2: ...pecial requirements or practices may take precedence over those supplied in this document If a conflict develops during operation Fujitsu Business Communication Systems hereby disclaims any responsibility or liability for any consequential or inconsequential damages that may result from the use of this document This document is provided with the understanding that it shall not be copied or reprodu...

Page 3: ...sual Indicators 12 System Tones 13 Distinctive Call Ringing 15 Headset Operation 16 PLACING A CALL 19 Internal Calls 19 Outside Calls 20 Outside Line Access Codes 20 ANSWERING A CALL 21 Auto Answer 21 Incoming Line Ringing When Busy 22 Internal Calls 23 Outside Calls 23 DISCONNECTING FROM A CALL 24 MULTI STATION APPEARANCE 25 Answering a Call 25 Idle Line Preference 26 Intercom Groups 27 Placing a...

Page 4: ...ng Called Party Name Display 48 Call Waiting 49 Camp On 50 Extension Camp On 50 Trunk Camp On 51 Off Hook CampOn 51 On Hook Camp On 52 Auto LCR Camp On 53 Consultation 54 Do Not Disturb 55 Do Not Disturb Override 57 Exclusive Hold 58 Executive Override 59 Extension Pick Up 60 Group Pick Up 61 Message Leaving 62 Message Leaving Usin g Message Pick Up 63 Message Pick Up CT 2 0 or CT 30 Telephone 65 ...

Page 5: ... Directory 83 83 84 85 86 87 88 89 90 91 AUTOMATIC CALL DISTRIBUTION 93 ACD Agent Instrument 93 Answering an ACD Call 94 Message from a Supervisor 95 Placing a Call With ACD Assigned 96 Auto Answer Disconnect 96 Agent Call Waiting Indicator 96 Staffing and Unstaffing Your Agent Instrument 97 Supervisor Assistance Request 98 Use of Standard Features Wit h ACD Assigned 99 ACD Call Overflow Call Forw...

Page 6: ...ring 115 Recorded Voice Announcement 116 Self Extension Ringing 120 Terminal Password 121 Time Reminder 122 DSS FEATURES Alternate DSS Camp On to an Extension Direct Trunk Access Do Not Disturb Override DSS Alarm DSS External Paging DSS Night Answer DSS Park DSS Speed Calling Placing a Call to an Extension Primary Answering Position with Direct Station Selection Transferring an Incoming Call to An...

Page 7: ...lume and Contrast Controls 10 2 Visual Indicators 11 3 Specialized Common Carriers 87 4 Programmable Feature Buttons 149 LIST OF FIGURES NUMBER TITLE PAGE 1 CT 10 Model 3 2 CT 20 Model 5 3 CT 30 Model 7 4 30 Button DSS 126 5 40 Button DSS 127 6 80 Button DSS 128 V ...

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Page 9: ...e included The Basics Describes your telephone s external features the type of lamp patterns and the system tones This section also describes the headset adapter operation Placing a Call Explains how to place inside and outside calls Answering a Call Explains how to answer inside and outside calls This section also describes the Auto Answer and the Do Not Disturb features Disconnecting from a Call...

Page 10: ...t is the same as pressing the SPEAKER button if you have a CT 20 or CT 30 model telephone THE NSTRUMENTS Your system can accommodate a variety of telephone instruments including the CT lo CT 20 and the CT 30 proprietary analog models All CT model telephones are hearing aid compatible The CT l 0 model Figure 1 has the following features 15 programmable line and or feature buttons l Two color lamp i...

Page 11: ...THE INSTRUMENTS Cont d l Internal speaker monitor only l Two pair wiring l K style handset Figure 1 CT 10 Model PROGRAMABLE LINE FEATURE BUTTONS WTH LED LAMPS LKEYPAD ...

Page 12: ... Speakerphone for handsfree operation o Analog modem port AMP that lets you originate a data call from a PC with a modem The display provides you with prompts for 0 Error free programming e Feature implementation 0 Time and date o Elapsed time o Important information about every call you place and receive 4 ...

Page 13: ...THE INSTRUMENTS Cont d Figure 2 20 Mode 5 ...

Page 14: ...ok call announce You can dial a specific feature code if you want to use a feature on your telephone that has not been programmed to a specific button Please note that the feature codes used in this guide are the standard system codes Codes required to implement features in your system may differ Consult your Communications Manager for your specific system codes 6 ...

Page 15: ...THE INSTRUMENTS Cont d Figure 3 CT 30 Model MICROPHONE 2 LINE X 20 CHARACTER LCD DISPLAY PROGRAMABLE LINE FEATURE BUTTONS WITH LED LAMPS ...

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Page 17: ...THE INSTRUMENTS Cont d Figure 3 CT 30 Model 2 LINE X 20 CHARACTER LCD DISPLAY PROGRAMABLE LlNE FEAT RE BUTTONS WITH LED LAMPS ...

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Page 19: ...the handset in place 2 Press the SPEAKER button again to hang up FLASH Button The FLASH button is used to activate features when the system is used with Centrex or another PBX To operate the FLASH button 1 Make a connection to the host PBX or Centrex by dialing the code or by pressing a line button 2 Press the FLASH button 3 Dial the code to activate a particular feature TRANSFER Button The TRANSF...

Page 20: ...1 for more information The DOWN button decreases the volume of the andset the speaker and the ringer It also decreases the LCD contrast See Table 1 for more information Table 1 Volwne and Contrast Controk The CT 10 and CT 20 models have fifteen programmable line and or feature buttons The CT 36 has twenty seven programmable buttons These buttons have two color lamps See Table 2 Visual Indicators f...

Page 21: ...AND OR FEATURE BUTTONS Cont d Table 2 Visual Indicators AT ERN DISPLAY TYPE LINE BUTTON FEATURE BU ITON BASIC BUTTON ON 1 OFF Feature is recalling or voice calling RECALL ZOLOR OF LED Red Red Green Green Red Red Green 11 ...

Page 22: ...ng Interrupted FIash Ah interrupted flashing green light indicates that Pattern An you are on this line extended flash interrupted by a pause Double Interrupted A double interrupted flashing green light indicates Flash Pattern An that you have placed this line on hold extended flash interrupted by two brief pauses Fast Flashing A fast flashing red light indicates that a line call Light Pattern or ...

Page 23: ...allowed to camp on A fast busy tone If you receive an error tone after requesting a feature one of the following conditions may exist Your telephone is not allowed to implement the feature you requested l You dialed an incorrect feature code or number Press TRANSFER to connect with your original party and try again or proceed with another feature This is a continuous tone obtained when you l Press...

Page 24: ...oceed to dial an extension number or a feature code You will also hear key tone when you place a call if the Call Forward All Calls or Do Not Disturb feature is activated Override tone is a series of tone bursts heard when an extension with Executive Override breaks into your call Recording tone is an extended burst of tone indicating that an announcement is being recorded from your extension Ring...

Page 25: ...econd ring Extension and Tie followed by a three second pause Line Calls Extensidn Ringing Incoming Outside Calls Outside Ringing Slow double ringing A repetitive double ring followed by a three second pause Call Forwarded Calls Fast ringing A repetitive one second ring and Callbacks followed by a one second pause Call Announce Calls Two brief bursts of tone immediately followed by a voice announc...

Page 26: ...e handset cord to the modular jack on the back of the headset adapter 3 Connect The headset to the modular jack on the front of the headset adapter jack may be two holed or modular 4 Connect The power transformer to the back of the headset adapter 5 Plug In The power transformer to the wall socket To place a call using the headset 1 Press the headset button The headset amp lights in fhe steady paf...

Page 27: ...2 Press the headset button The headset lamp lights 3 Press the flashing line or ICM The line or ICM lamp flashes in the interrupted pattern You can begin conversation To disconnect from a call using the headset Press headset The headset lamp goes dark You disconnect from the call 17 ...

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Page 29: ...lashing line OSL on your telephone You are connected with the caller The line lamp is flashing 2 Press the same line button a second time The caller is placed on hold The telephone that has the prime line PSL on which you are speaking rings When the other extension user PSL answers the call you and that extension user can speak The calling party is on hold 3 Hang up The call is transferred to the ...

Page 30: ...ed outside number NOTE After a predetermined call connection time the duration of the call displays in minutes and seconds on the far right of the display screen on CT 20 or CT 30 models Outside Line Access Codes LOCAL LONG DISTANCE WATS TIE LINES FX If you receive distinctive busy tone after pressing a line button or dialing a code for an outside line refer to the Trunk Camp On feature for furthe...

Page 31: ...r feature l Press the programmable auto answer button The auto answer lamp displays a steady pattem To disconnect the Auto Answer feature l Press the lighted auto answer button The lamp goes dark To use the Auto Answer feature 1 Answer calls by speaking in the direction of the telephone 2 Disconnect happens automatically when the caller hangs up 21 ...

Page 32: ... The line button only flashes when a call is received on another line button If you want to receive a muted ring when a second call is received while you are busy on another line button or on the same line button 1 Lift the handset while in idle state Listen for dial tone 2 Dial571 Listen for success tone You now receive a muted ring when a second call is received on another Klinebutton NOTE If yo...

Page 33: ...S To answer an outside call or transferred outside call 1 Listen for outside ringing 2 Lift the handset to answer the call Listen for internal dial tone 3 Press the flashing line button You connect with the calling party NOTE 1 If an outside call is being transferred to you the display provides the calling extension number until the party transferring the call hangs up 23 ...

Page 34: ... call to answer an incoming call on another line button o Press the FLASH NEW CALL button The waifing call automatically connects fo your telephone NOTE Depending on how your system is programmed the FLASH NEW CALL button can produce either flash or new call If your system is programmed to use this button as a FLASH button you should press this button twice to use as a NEW CALL button 24 ...

Page 35: ...pattern Corresponding OSL lamps flash at other extensions 2 Lift the handset or Press the flashing red PSL button The PSL lamp t7ashes green in the interrupted patfern Conversation begins The corresponding OSL lamps af ofher extensions light red in a steady pattern 3 Hang up when the call is completed Your PSL lamp goes dark Corresponding OSL lamps go dark To answer a call using an OSL button 1 Li...

Page 36: ... Idle Line Preference feature 1 Lift the handset when telephone is in an idle state 2 Press the line button The line lamp flashes in the interrupted pattern Listen for internal dial tone 3 Dial 541 4 Dial one of the following 0 to cancel Idle Line Preference 1 for Idle Extension Preference 2 for Idle Outside Line Preference 3 for Idle Intercom Preference 5 Listen for success tone 6 Hang up The lin...

Page 37: ...ercom groups per system To place an intercom call to an extension in your intercom group 1 Lift the handset 2 Press the ICM group button The lamp flashes in the interrupted pattern Listen for internal dial tone 3 Dial the desired intercom group extension number Hang up and try later if you reach a busy extension and receive busy tone NOTE The dialed intercom group number changes to the associated ...

Page 38: ...shes in the interrupted pattern Corresponding line lamps at other extensions light in a steady pattern Dial the extension number Listen for ringback tone Begin speaking when the called party answers If the called party answers by pressing the flashing PSL button l Only the called party s PSL number displays on your telephone If another party answers by pressing the flashing OSL button l The called...

Page 39: ...ur line lamp flashes in the interrupted pattern Corresponding line lamps flash in the slow pattern 3 Conversation can begin when the third party presses the line button The privacy release lamp goes dark The corresponding amps at the third party sextension flash in the interrupted pattern The corresponding amps at all extensions other than the two connected to the outside pady light in the steady ...

Page 40: ...s in the infefrupfed pattern Listen for internal dial tone 3 Dial 5 4 0 4 Dial one of the following 0 to cancel Ringing Line Preference 1 for Ringing Extension Preference 2 for Ringing Exfension and Outside Line Preference 3 for Ringing Extension and Outside Line and Intercom Preference 5 Listen for success tone 6 Hang up The line lamp goes dark NOTE When there are multiple lines ringing simultane...

Page 41: ... to party The TRANSFER lamp goes dark The line lamp goes dark To transfer a call to another extension with the same extension appearance using the Common Hold feature 1 Ask the party to wait 2 Press any idle line button Listen for internal dial tone Corresponding line lamps display the slow flashing pattern The call is automatically placed on common hold and your line lamp flashes in the double in...

Page 42: ... intercom group extension number The dialed number converts to the extension number Listen for ringback tone Conversation begins when the called party answers by pressing CM group button Tel the called party to pick up the held call by pressing the appropriate slowly flashing line lamp 4 Hang up lCA4 group amp goes dark Calling and called party can converse NOTE Common Hold is a feature that lets ...

Page 43: ...ure To transfer a call using Call Announce 1 Ask the party on the line to wait 2 Press the TRANSFER button The TRANSFER lamp lights in a steady pattern Listen for key tone 3 Dial the extension number 4 Press the call announce button The call announce lamp lights in a steady pattern Listen for success tone 5 Announce the call The called party receives a zip tone and information displays Your voice ...

Page 44: ...can respond by lifting the handset or using the SPEAKER button You can disable the Call Announce feature at your extension if you do not want to receive a call announce call Ts cancel Call Announce calls to your telephone 0 Dial 8 0 Listen for success tone To reactivate Call Announce calls to your telephone l Dial 81 Listen for success tone system may provide Call Announce automatically on interna...

Page 45: ...ly 3 Dial the desired extension number Listen for success tone 4 Hang up Any calls directed to your telephone divert to the forwarded destination To activate Call Forward All Calls if you do not have a forward all button 1 Lift the handset 2 Dial 3 4 Listen for internal dial tone To forward to another extension l Dial the desired extension number To forward to an outside number l Dial 0 and the ex...

Page 46: ...eive any calls When your extension has Call Forward All Calls in effect and another extension calls there is no display When you dial an extension that is using this feature to forward to another extension your display shows e The extension number receiving the call l The extension number you dialed e RING or TALK When you dial an extension that is using this feature to forward to an outside desti...

Page 47: ... goes dark Listen for success tone 3 Hang up To cancel Call Forward All Calls if you do not have a forward all button 1 Lift the handset Listen for key tone 2 Dial 3 0 Listen for success tone 3 Hang up If your telephone has a display and a forward all button you can verify the Call Forwarding destination when your instrument is idle l Press the forward all button 37 ...

Page 48: ...u are expecting a call on your private line you can forward tnat call to the intercom line of your destination extension To activate or cancel this feature refer to the Call Forward feature you want to use NOTES 1 The destination extension must have an intercom line 2 The destination extension must have the same class of restriction as your primary extension 38 ...

Page 49: ...extension to engage this feature To activate Call Forward Follow Me 1 Lift the handset at the secondary location You hear dial fone 2 Press the Call Forward Follow Me feature button Cff displays or Dial 3 5 3 Dial 4 4 Dial your extension number 5 Listen for success tone DONE displays To cancel Call Forward Follow Me 1 2 2 3 4 Lift the handset You hear dial tone Press the Call Forward Follow Me fea...

Page 50: ...al 1 for external call forwarding 4 Dial the extension number where you want to have your calls forwarded Listen for success tone 5 Hang up All calls directed to your telephone will divert to one of the two designated extensions depending on the type of call received internaVexternal NOTE 1 The following definitions are used for the Call Forward features l CFA Call Forward All Calls l CFB Call For...

Page 51: ... d To cancel Call Forward Internal External 1 Lift the handset You hear dial tone 2 Press the lighted Call Forward feature button or Dial the cancellation code for the Call Forward feature programmed Listen for success tone 3 Hang up 41 ...

Page 52: ...rd on Busy in effect and another extension calls this information is shown The extension number receiving the call The extension number registering CFB To cancel Call Forward on Busy 1 Lift the handset You hear dial tone 2 Dial 3 8 Listen for success tone 3 Hang up NOTES 1 Each call can only be forwarded to a maximum of two successive extensions 2 The Call Forward All Calls feature overrides Call ...

Page 53: ...to your telephone divert to the forwarded destination when your line is busy or you do not answer NOTES 1 When your extension has Call forward on Busy No Answer in effect and another extension calls the following information is shown l The extension number receiving the call l The extension number registering CFBN RING 2 If the extension you have forwarded to has a display the following informatio...

Page 54: ...only be forwarded to a maximum of two successive extensions 2 The Call Forward All Calls feature overrides Call Forward on Busy No Answer if both are used simultaneously 3 Call Forward on Busy No Answer cannot be used simultaneously with Call Forward on No Answer or Call Forward on Busy 4 Call forwarding may be registered in the system using data base commands 44 ...

Page 55: ...ift the handset 2 Dial 3 2 3 Dial the desired number Lisfen for success fone 4 Hang up Any calls directed to your extension divert to the forwarded destination if you do not answer NOTES 1 When your extension has Call Forward No Answer in effect and another extension calls this information is shown l The extension number receiving the call l The extension number registering CFN RING 2 If the exten...

Page 56: ...e forwarded to a maximum of two successive extensions 2 The Call Forward All Calls feature overrides Call Forward on No Answer if both are simultaneously implemented 3 Call Forward on No Answer cannot be simultaneously used with Call Forward on Busy No Answer or Call Forward on Busy 4 Call forwarding may be registered in the system using data base commands A6 ...

Page 57: ...l the source extension number You hear success fone 4 Hang up I OTE 1 This feature can only be registered by an extension using a feature code 2 An extension number attendant or speed calling number can be used as a forwarding destination number 3 Call Forwarding Internal External cannot be recognized using this feature 4 When your extension has Call Forward Other Extension in effect and another e...

Page 58: ...u are using Names are registered by CMC command If you receive the call from the extension which registers the name 200 CALL JOANN NOLEN is displayed If you receive the outside call to the trunk which registers the name COT111 SPRINT1 CALL is displayed NOTE Two names can be registered to one extension long name and short name Long name is a maximum of nine characters and is displayed as a normal t...

Page 59: ...ll while holding your current tail You then have the option to alternate between parties to talk or releasing one call To answer a call waiting l When you hear the call waiting tone press TRANSFER The first party is placed on ho d You are now able to speak to the new caller To alternate between the two calls Press the TRANSFER button You p ace your current caller on hold and are connected with you...

Page 60: ...the camp on lamp flashes in the slow pattern when both telephones are available 3 Lift the handset The called extension rings To initiate Camp On after calling an extension and receiving a distinctive busy tone if you do not have a programmable camp on button 1 Dial Listen for success tone 2 Hang up The called party hears a brief burst of tone indicating that another call is waiting to be answered...

Page 61: ...thin a predetermined time the camp on is automatically canceled Trunk Camp On To eliminate attempts to access a busy outgoing line Trunk Camp On lets you place yourself in a waiting queue for a busy trunk Follow the same procedures as those used in Extension Camp On Off Hook Trunk Camp On After placing an outside call 1 Listen for distinctive busy tone 2 Dial 7 Remain on the line You are automatic...

Page 62: ...not redial the outside code or press a line button NOTES 1 You can camp on to only one outside line at a time however you can still originate and receive calls while waiting 2 If your extension is busy when the callback is attempted it is placed back in the queue for a second attempt If the callback is not placed within a predetermined time your camp on is canceled To cancel Trunk Camp On before c...

Page 63: ... wider range of available trunks For an on hook state callback to extension occurs when a trunk is available Lift the handset at the callback and the system will dial the destination directory number For off hook state hold tone is received until the hunk is available if the system flag is so programmed When the trunk is available the system will dial the destination directory number LCR Warning B...

Page 64: ... party when the called party answers To return to the original party after consulting with another extension l Let the party you consulted with hang up You reconnect with your original party automatically If you have a dialing error busy tone or no answer o Press the TRANSFER button The TRANSFER lamp goes dark You reconnect with the original parfy To return to the original party after consulting w...

Page 65: ... Enter the Silent Message ID if your extension is registered for DND with Silent Message Listen for success tone Calling extensions receive a busy Silent Message tone when dialing your extension External calls will hear a fast busy tone If you do not have a DND button 1 Dial 6 2 Enter the Silent Message ID if your extension is registered for DND with Silent Message 3 Listen for success tone Callin...

Page 66: ...nterrupted flash pattern This indicates that you have implemented Do Not Disturb You can override Do Not Disturb from a primary answering position if necessary 2 When Do Not Disturb is in effect you hear the key tone when you lift the handset This tone reminds you that your extension cannot receive any calls 3 If you want the primary answering position to be able to override Do Not Disturb when it...

Page 67: ...cancel Do Not Disturb Override 1 Lift the handset Listen for the dial tone 2 Dial 2 Listen for success tone If you are the Primary Answering Position and you want to override Do Not Disturb on another extension use the following instructions To Override Do Not Disturb at another extension 1 LitI the handset You hear dial tone 2 Dial the extension number where DND is registered Listen for distincti...

Page 68: ...ty to wait 2 Press the HOLD button twice The appropriate line or CM hold answer amp flashes 3 Hang up To reconnect to a call held on a line 1 Lift the handset You hear dial tone 2 Press the appropriate outside line The line lamp lights in a steady pattern You reconnect to the he d call To reconnect to a call which was on your extension number but is now holding on the ICM hold answer button 1 Lift...

Page 69: ...have a programmable override button 1 Observe the flashing override button 2 Press the override button 50th parfies in fhe conversation receive oveffide tone You are now joined in a three party conference If you do not have an override button l Dial 5 Both parties in the conversation receive override tone You are now joined in a three party conference NOTES 1 You cannot break in to an existing thr...

Page 70: ...ck up button 2 Press the pick up button 3 Dial the ringing extension number You connect to the call If you do not have a programmable pick up button 2 Dial 1 7 The display shows PK UP 3 Dial the ringing extension number You connect to the call NOTE The following types of calls cannot be answered with the Extension Pick Up feature l A callback from a camp on l An incoming outside call ringing on a ...

Page 71: ...p button If picking up a call in a multi group press the group pick up button and dial the group number 01 63 3 You connect to the caller If you hear error tone the call has already been answered If you do not have a group pick up button 2 Dial 4 If picking up a call in a multi group dial 6 0 for group pick up and dial the group number 01 63 3 You connect to the caller If you hear an error tone th...

Page 72: ... those calls NOTES _ _ _ 1 If the person who left the message does not answer or the extension is busy the message pick up lamp remains lit and you may try again later 2 If you return a call and reach a forwarded to destination instead of the actual extension which left the message the message is still canceled because you returned the call 3 If you place a call to another extension not one which ...

Page 73: ... being used for that extension See the Silent Message feature for details To turn on the message pick up lamp or message waiting lamp at another extension after calling the extension and receiving a busy or no answer 1 2 3 Lift the handset You hear dial tone Dial the extension number Press the message pick up button Dial the Silent Message ID if system has this feature Listen for success tone The ...

Page 74: ...er extension that has any Call Forwarding feature or Do Not Disturb in effect the message pick up lamp or message waiting lamp lights at the extension that you dial not at the forwarded to extension To cancel a message previously left at another extension 1 Lift the handset Listen for dial tone 2 Dial l 3 Dial the extension number where the message was left Listen for success tone The message pick...

Page 75: ...Press the message pick up button The message pick up amp lights steadily You can cancel the messages from any extensions currently displayed on your telephone by dialing a 1 2 3 and or 4 The dialed number corresponds to the position the extension number appears in on the display Canceled messages are removed from the display l Dial 1 2 3 and or 4 To clear any number remaining on the display and re...

Page 76: ...R button The SPEAKER lamp lights in the steady pattern 2 Press the idle line button Listen for dial tone 3 Dial the extension number 4 Lift the handset to speak to the answering party To place an external call without lifting the handset 1 Press the SPEAKER button The SPEAKER lamp lights in the steady pattern 2 Press the idle line button 3 Dial the extension number or Dial the code for an outside ...

Page 77: ...e waiting for the other party to return to the line 1 Press the SPEAKER button The SPEAKER lamp lights in a steady pattern 2 Hang up Lift the handset when you are ready to continue the two way conversation To disconnect from a call you are monitoring l Press the SPEAKER button The SPEAKER amp goes dark 67 ...

Page 78: ... Off l look Call Announcement l Talk in the direction of the built in microphone To make an Off Hook Call Announcement when the destination party is using the handset 1 Lift the handset Listen for dial tone 2 Press the ICM group button 3 Dial the destination ICM group extension number Listen for ringback tone 4 Press the call announce button You can now talk to the called extension The calledpatfy...

Page 79: ...ang up To retrieve the parked call from your own or any other extension 1 Lift the handset 2 Press the park button The park amp lights in the steady pattern 3 Dial the same parking position number that you used to park the call You are now connected to the call NOTES 1 You get an automatic callback if the parked call is not retrieved within the predetermined time I 2 You can park only one call at ...

Page 80: ...ers each A called party can use the DND silent MSG button to respond to a caller with a display such as OUT OF TOWN A calling party can use the message pick up button to leave a silent message on the display of the called party This message is signaled by the following l Lighted message waiting lamp l Burst of tone The called extension may receive up to four messages If the called extension does n...

Page 81: ...called extension receives a silent message tone A message pick up or message waiting lamp lights steadily at the calied extension To send a Silent Message using the message pick up button when the called party is busy or does not answer 4 Press the message pick up button 2 Dial the Silent Message ID Listen for success tone The called extension receives a silent message tone A message pick up or me...

Page 82: ...layed at the called extension The called extension receives silent message tone Your conversation is not interrupted during this procedure NOTE A silent message ID is a two digit number programmed into your system See the list of programmed messages and IDS at the end of this section To cancel a Silent Message that Lou have sent before the call is returned 1 Lift the handset Listen for internal di...

Page 83: ...ile extension number and message are displayed Listen for n ngback tone Your call automatically directs to the extension displayed To cancel a Silent Message while it is being displayed l Dial 1 NOTE If more than one message is left the next message displays I When you are sent a silent message while you are speaking with another party the following occurs 1 You receive a silent message tone and t...

Page 84: ...the handset Key tone reminds you that your extension cannot receive any calls To leave a Silent Message response for incoming calls if you do not have a DND silent MS6 button 1 Lift the handset Listen for internal Uial tone 2 Dial 6 3 Dial the Silent Message ID Listen for the success tone 4 Hang up When your extension receives an incoming call the message and its accompanying extension number appe...

Page 85: ...esponse 1 Lift the handset Listen for internal dial tone If you have a DND silent MSG button 2 Press the DND silent MSG button The DND silent MSG amp goes dark Listen for success tone If you do not have a DND silent MSG button 2 Dial 6 Listen for success tone 3 Hang up 75 ...

Page 86: ...r system When you implement silent message using the DND Silent Message feature and ID 00 the calling party receives a busy tone and a BUSY display There is no message on the display of the telephone that registered this feature If you do not enter an ID code with this feature within a predetermined time period Silent Message ID 09 is entered automatically 76 ...

Page 87: ...n which you wish to monitor If you do not have a Silent Monitor button 2 Dial the code for Silent Monitor Listen for key tone 3 Dial the number of the extension which you wish to monitor NOTE If the monitored extension is idle the monitoring extension will receive either silence hold tone or a hold message Monitoring will begin when the extension user starts talking to another extension To break i...

Page 88: ...akerphone so the party on the telephone cannot hear any background conversation taking place in your office To mute the Speakerphone Press the MUTE button The MUTE lamp lights in a steady pattern Your microphone turns off but you can still hear the other party To return to a two way conversation l Press the MUTE button The MUTE lamp goes dark You now can be heard by the other party To answer an in...

Page 89: ...ern If you are talking through the handset and want to change to the Speakerphone 1 Press the SPEAKER button The SPEAKER lamp lights in a steady pattern 2 Hang up the handset You are talking through the Speakerphone If you are talking through the Speakerphone and want to change to the handset l Lift the handset The SPEAKER lamp goes dark You can talk through the handset To disconnect from a call o...

Page 90: ...xtension you are calking is busy or does not answer o Press the TRANSFER button The TRANSFER lamp goes dark You reconnect with the original party NOTES 1 Should one party disconnect a two way conversation can continue if one of the parties is an internal extension 2 If an inside party does not want to be included in the conference wait for the party to hang up You automatically reconnect to the or...

Page 91: ...ndset you reconnect to your call 3 Dial the extension number 4 You may announce the call privately when the called party answers 5 Hang up To return to the original caller if you make a dialing error or if the extension to which you are transferring the call is busy or does not answer l Press the TRANSFER button The TRANSFER lamp goes dark You reconnect to your original party To return to the orig...

Page 92: ...ard press the camp on button If in conversation the called party hears a short tone burst 2 Hang up When the called party s extension becomes idle the call will ring through NOTES 1 You get an automatic callback ringing if the transferred call is not retrieved within the predetermined time 2 A transferred call cannot be retrieved after camp on is activated until automatic callback is received 82 ...

Page 93: ...ion number Listen for success tone The automatic intercom lamp goes dark and the extension number is now programmed to that button To place a call using Automatic Intercom l Press the automatic intercom button The monitor of speakerphone is activated and the number automatically dials Begin speaking when the called party answers NOTES 1 If your system is programmed you may be required to lift the ...

Page 94: ...hat you can immediately redial that number as needed A stored number is indicated by a steadily lit SAVE REPEAT button 1 Lift the handset Listen for dial tone If you have a SAVE REPEAT button 2 Press the SAVE REPEAT button If you do not have a SAVE REPEAT button 2 Dial 8 The number is automatically dialed 84 ...

Page 95: ... amp lights 4 Dial the number to be programmed twenty digits maximum 5 Press the repertory dialing button Listen for success tone The repertory dialing amp goes dark To place a call via Repertory Dialing 1 Lift the handset Listen for internal dial tane 2 Press the repertory dialing button The system dials the number automatically NOTE When programming Repertory Dialing the following buttons can al...

Page 96: ...n a call press the SAVE REPEAT button The SAVE REPEAT lamp lights steadily The number you are connected to is now saved and can be redialed at any time until you save another number The lamp remains lit and the number is stored until it is deleted 2 Hang up To place a call to the number you have saved 1 Lift the handset Listen for dial tone 2 Press the SAVE REPEAT button The SAVE REPEAT lamp remai...

Page 97: ...he dialing sequence that accesses the SCC is preprogrammed in the system To place an outside call using SCC Access 1 Lift the handset Listen for dial tone 2 Dial the code for the desired common carrier 3 Dial the desired outside number The SCC telephone number and authorization code are automatically dialed Table 3 Specialized Common Carriers 87 ...

Page 98: ... To program or change a number in your Extension Speed Call Directory 1 Refer to your directory for the desired entry code 2 Lift the handset Listen for dial tone 3 Dial 0 4 Dial the entry code O 9 5 Dial the code for an outside line and the outside number Listen for the success tone NOTE If a pause is required anywhere within the number for return dial tone enter a for each pause needed 6 Hang up...

Page 99: ...now being processed NOTE You can use a speed call number to do the following l Transfer a call 0 Consult l Set up a three party conference by pressing TRANSFER and then dialing the feature code and entry codes To place a Speed call using one button To dial a single speed call entry that you have preprogrammed l Press the programmable speed call button The number assigned to this button is automati...

Page 100: ...r to the system Speed Call Directory for the desired entry code 2 Lift the handset Listen for dial tone 3 Dial 4 Dial the entry code 00 99 or 000 999 Your call is now being processed NOTE You can use a speed call system number to do the following l Transfer a call 0 Consult l Set up a three party conference by pressing TRANSFER and then dialing the feature code and entry codes To dial a single Spe...

Page 101: ...SYSTEM SPEED CALLING Cont d System Speed Call Directory 91 ...

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Page 103: ...r type of call Calls are distributed among the agents within an agent group and are processed on a first in first out basis ACD begins operation when a call arrives at an ACD pilot extension or is transferred by an attendant or extension If all agents in the ACD group are busy the call is placed in an ACD queue to wait for the next available agent When an agent becomes available the call that has ...

Page 104: ...swering voice announcement A period of silence or music for holding An ACD waiting voice announcement depending on the length of time the caller must wait and the type of line on which the call arrives l You can use the speakerphone monitor operation To answer an ACD call NOTE All agents except the pilot can receive incoming non ACD calls directly in addition to their ACD call see Answering a Call...

Page 105: ...e from a Supervisor feature lets you receive a message from your supervisor without interrupting existing conversation if your telephone is a CT 20 or CT 30 Operation of this feature is the same as Silent Message Using Message Pick Up 95 ...

Page 106: ...uto disconnect you automatically disconnect when the calling party hangs up To activate Auto Answer 1 Press the auto answer button The auto answer lamp lights steadily 2 Zip tone is heard incoming caller is automatics y on the line To cancel Auto Answer l Press the auto answer button The auto answer lamp goes dark AGENT CALL WAITING INDICATOR It is possible for an agent to determine the size of th...

Page 107: ...imited work time you can use the work button to extend the work state indefinitely To 1 2 To 1 2 unstaff the agent instrument Press the work button at any time The work lamp lights steadily Your extension cannot receive AC0 calls unlimited work time or Your extension cannot receive AC0 calls for a predetermined time after each AC0 call limited work time staff the agent instrument Press the work bu...

Page 108: ...onversation l Assistance is needed l Emergency calls To request supervisory assistance while you are connected to an ACD call 1 Press the message pick up button 2 Dial your supervisor s extension number 3 Dial the desired Silent Message ID Your conversation will not be interrupted NOTE Your supervisor may have the option of joining your conversation 98 ...

Page 109: ...to alternate between private conversation with the ACD call and a third party your telephone must have a call split button ACD EXCLUSIVE HOLD The ACD Exclusive Hold feature allows you to place an ACD call on Exclusive Hold and return to the call in the normal manner see Exclusive Hold prohibiting any other user with the same extension appearance ACD NIGHT ARRANGEMENT CALL FORWARD ALL CALLS The ACD...

Page 110: ...ide or outside party to a two party conversation in the normal manner see Three Party Conference ACD TRANSFER The ACD Transfer feature lets you as an ACD agent to transfer a call to another extension or to an outside party in the normal manner see Transfer When your supervisor is monitoring your extension you cannot transfer a call 100 ...

Page 111: ... Lift the handset Listen for infernal dial tone 2 Press the programmable wrap up code button The wrap up code lamp lights steadily or Dial 6 6 Listen for success tone 3 Enter the specific wrap up information l 4 digits Listen for success tone 4 Hang up 101 ...

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Page 113: ...ls if the system is equipped with Station Message Detail Recording SMDR This Account Code information is used to keep track of calls for billing purposes especially by those individuals who provide professional services The duration of the call the number dialed and the account code information are collected and provided with the other SMDR information To enter an account code while you are engage...

Page 114: ...steps before disconnecting from the call 3 If more than one account code is entered during a call SMDR is output for each account code To enter an account code while you are engaged in a conversation if you do not have a programmable button 1 Press FLASH 2 Dial 5 6 3 Dial the desired account code up to fifteen digits 4 Press FLASH Listen for success tone You are now reconnected NOTE 1 Canceling th...

Page 115: ...em Port feature depends on the type of terminal and software you are using 1 Enter the modem off hook command e g ATDT for the Hayes Command mode 2 Enter the code for an outside line and the destination number e g 95551212 The called extension answers 3 Hang up by entering the on hook command e g ATHO for the Hayes Command mode NOTES 1 You must use an on hook command from the terminal to reactivat...

Page 116: ... going to use The feature code is the same as that used for the Terminal Password feature To activate Authorization Code Walking COS 1 Lift the handset Listen for dial tone 2 Dial 3 3 Dial 2 4 Dial your extension number 5 Dial your authorization code Listen for a second dial tone as confirmation 6 Dial the number you want to call To cancel Authorization Code Walking COS Hang up your telephone afte...

Page 117: ...ber NOTES 1 Paging zone 0 is All Zone and overrides all other paging zones Attempting an individual zone page while an all zone page is in operation results in error tone and termination of individual zone page 3 You can park a call for a party you want to page Refer to the Paging feature for further information 4 If the customer provided paging amplifier and speakers have talkback capability the ...

Page 118: ... If the paging party is still on the line you connect automatically NOTE You hear error tone if the paging extension hangs up Call the paging extensions Refer to the Park feature for further information if the paging party announces in the page or in a subsequent conversation that you have a call parked 108 ...

Page 119: ... tie line call System generates key tone and displays ACCT The account code lamp lights 3 Dial the account code up to fifteen digits 4 Press the account code button Listen for dial tone from CO or tie You can now dial the destination number To enter a Forced Account Code if you do not have a programmable feature button 1 Lift the handset You hear dial tone 2 Dial the code for an outside line or ti...

Page 120: ...e 2 Dial 8 1 Listen for success tone All incoming calls are diverted to the alternate night answer destinations To cancel Night Answer for all tenant groups and revert to the normal daytime operation 1 Lift the handset 2 Dial 8 0 Listen for success tone To place only your tenant group in Night Answer 1 Lift the handset Listen for dial tone 2 Dial l Listen for success tone Incoming calls are divert...

Page 121: ...nt group only and revert to the normal daytime operation 1 Lift the handset Listen for dial tone 2 Dial O Listen for success tone When the console is unattended the following extensions may still receive calls Name Dept Extension Name Dept Extension 111 ...

Page 122: ...hat are in the night answer mode To pick up incoming calls for any tenant group that is in the Night Answer mode 1 Lift the handset Listen for dial tone 2 Dial 31 You connect with the calling party If error tone is heard the call has a ready been answered To pick up incoming calls for your own group only 1 Lift the handset Listen for dial tone 2 Dial 3 0 You connect with the calling party If error...

Page 123: ...it O 9 Repeat your message twice giving the page answer number 8 7 and fhe zone number z 4 Do not hang up You are in a fwo way conversation when the paged party answers by dialing fhe page answer number 8 7 NOTES If you want to hang up the paged party can call you directly by case you must hang up and wait for the paged party to call you You can park the call if you want to place the call on hold ...

Page 124: ...lashes If you do not have a park button 2 Press the TRANSFER button Listen for key tone Dial 9 3 Dial your extension number Listen for success tone 4 Hang up NOTE Parking the call on your extension leis you exercise control over the call If no one responds to your page your telephone rings and you reconnect to the calling party 114 ...

Page 125: ...one digit O 9 If the paging party is still on the line you are automatically connected NOTE You hear error tone if the paging extension hangs up Call the paging extension Refer to the Park feature for further information if the paging party announces in the page or in a subsequent conversation that you have a call parked 115 ...

Page 126: ...r incoming calls at your extension if you have a programmable recorded voice button NOTE You must cancel the old recorded message before you can record a new message 1 Littthe handset Listen for internal dial tone 2 Press the recorded voice button The recorded voice lamp lights steadily 3 Dial 1 4 Dial the Voice Announcement ID Consult your Communications Manager to obtain this two digit code Only...

Page 127: ...isten for recording tone indicating that fhe system is ready fo accept a message assignment 5 Record the announcement Listen for success tone Your announcement now replays if you do not hang up Listen for success tone 6 Hang up To correct an announcement recording error or to rerecord an announcement after confirmation l Dial before hanging up Listen for recording tone indicating that the system i...

Page 128: ...l 9 4 Dial the Voice Announcement ID Listen for the recorded voice announcement to play twice Listen for success tone 5 Hang up The recorded voice lamp goes dark To confirm that the desired Voice Announcement has been recorded if you do not have a recorded voice button 1 Lift the handset Listen for internal dial tone 2 Dial 8 9 3 Dial 9 4 Dial the Voice Announcement ID Listen for the recorded voic...

Page 129: ...amp lights steadily 3 Dial 0 4 Dial the Voice Announcement ID Listen for success tone The recorded voice amp goes dark 5 Hang up To cancel a Recorded Voice Announcement if you do not have a recorded voice button 1 Lift the handset Listen for internal dial tone 2 Dial 8 9 3 Dial 0 4 Dial the Voice Announcement ID Listen for success tone 5 Hang up NOTE The message will play for the caller automatica...

Page 130: ... to display the extension number and name To have your extension programmed to ring 1 Lift the handset Listen for internal dial tone 2 Dial 6 1 Listen for success tone 3 Hang up 4 Adjust the ringer as desired After a preprogrammed period of time the extension will stop ringing 120 ...

Page 131: ...trol for your extension 1 Lift the handset Listen for dial tone 2 Dial 3 1 System displays PS W 3 Dial the password four digits Listen for success tone System displays DONE To cancel password control for your extension 1 Lift the handset Listen for dial tone 2 Dial l 3 0 System displays PSW 3 Dial the password four digits Listen for success tone System displays CNCL To change a password 1 Lift the...

Page 132: ...the programmable time reminder button The time reminder lamp lights steadily 3 Dial the desired time Listen for the success tone NOTE Time must be entered in a 24 hour format This format requires four digits For example a time reminder call for 6 30 AM must be entered as 0630 a time reminder call for 6 30 PM must be entered as 1830 4 Hang up To respond to your Time Reminder call when it rings 1 Li...

Page 133: ...cels Because there is a limit on the number of extensions that can enter time reminder calls during a particular five minute time frame you receive error tone if your time reminder attempt exceeds the limit If you get error tone you must cancel the invalid time reminder time You can enter a new time immediately preceding or following the five minute time frame A time reminder call cannot be answer...

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Page 135: ...n add on module The add on module can be equipped with 30 40 or 80 Direct Station Selection DSS buttons This provides single button access to each of the extensions appearing on the module Refer to the following pages for illustrations of the add on module available 125 ...

Page 136: ...1 6 ...

Page 137: ...Figure 5 40 Button DSS 127 ...

Page 138: ...Figure 6 80 Hutton DSS ...

Page 139: ...n alternate DSS l Press the programmable alternate button The alternate lamp flashes All calls ring on the alternate DSS The alternate DSS position receiving your calls is notified by a display indicating the diverted calls To make calls ring on your telephone when you return l Press the alternate button The alternate lamp goes dark Calls again ring on your instrument 129 ...

Page 140: ...rs on your QSS module 1 Press the DSS button assigned to the specific extension on which you want to camp the call 2 Press the DSS camp on button to camp on a call The DSS camp on lamp lights in a steady pattern Listen for dial tone 3 Hang up A brief burst of tone lets the called extension know that another call is waiting The DSS camp on lamp goes dark when the called extension answers the waitin...

Page 141: ...callback 1 Lift the handset Listen for dial tone 2 Press the DSS camp on button that is lit DSS camp on lamp goes dark You reconnect to the caller NOTES 1 Each DSS can have up to five DSS camp on buttons 2 Each DSS camp on button can only accommodate one call at a time 131 ...

Page 142: ... Lift the handset Listen for dial tone 2 Dial 6 1 3 Dial the trunk directory number NOTES 1 Dial tone is heard if the trunk access is available you can then place a call in the normal manner Busy tone is heard if the accessed outside line is busy 2 See your Communications Manager for the trunk directory numbers for your system 132 ...

Page 143: ...sten for dial tone 3 Press the desired DSS button The DSS lamp flashes The Do Not Disturb feature is overridden automatically and the telephone rings You can speak when the party answers Do Not Disturb remains in effect to all other extensions and the Do Not Disturb visual indicator returns to the DSS button as soon as the caller hangs up NOTE You can override Do Not Disturb only if the person at ...

Page 144: ...n outside call to determine the extent of the trouble l If all or most of the test calls are completed there is a minor system failure Call the repair service and report the condition as a MINOR ALARM e If all or most of the calls cannot be completed there is a major system failure Use an emergency telephone to call the repair service and report the condition as a MAJOR ALARM 134 ...

Page 145: ...ghts in a steady pattern Listen for success tone The TRANSFER amp lights in a steady pattern 2 Repeat your message twice 3 Provide the external page answer number 8 8 You can announce the call privately when the page is answered by dialing the external page answer number 4 Hang up after the page has been answered The DSS external page amp goes dark The TRANSFER lamp goes dark The two parties are c...

Page 146: ... or four digit number determined by the attendant form the DSS number 1 16 and the location of the DSS park button on the DSS 01 80 For example 3 digit Park Answer Number 135 1 DSS number 35 DSS button to which DSS park is assigned 4 digit Park Answer Number 04 35 01 DSS number I 35 DSS button to which DSS park is assigned 6 Hang up The answering party directly connects with the parked call when t...

Page 147: ...SS external page lamp lights in a steady pattern Listen for success tone 3 Repeat your message twice 4 Provide the external page answer number 8 8 Do not hang up You can talk after the paged party has answered by dialing the external page answer number NOT I The paged party can answer the page by calling your extension directly if you want to hang up 137 ...

Page 148: ...hts in a steady pattern All incoming calls are diverted to the designated night answer destinations To cancel Night Answer and revert to normal daytime operations l Press the night answer button The night answer lamp goes dark NOTES 1 Depending upon the designated system configuration night answer can be controlled by any extension or by DSS 2 Night answer can also be activated by dialing a featur...

Page 149: ...teady pattern Listen for the dial tone 3 You can 0 Answer another call l Hang up l Page the party for whom the call is parked Give the called party the park answer number of the parked call NOTE The park answer number is a three or four digit number determined by the attendant form the DSS number 1 16 and the location of the DSS park button on the DSS 01 80 For example 3 digit Park Answer Number 1...

Page 150: ...nnect with the call NOTES Il If you do not return to the call within a specified period of time 1 l The DSS park lamp displays the fast flashing pattern l You hear a recall tone as a reminder that the call is parked you need to return to the call 2 Each DSS park button can accommodate one call at a time 3 Each DSS can have up to five DSS park buttons 140 ...

Page 151: ... add or change an outside number for DSS Speed Calling 1 Lift the handset Listen for internal dial tone 2 Dial 5 2 3 Press the DSS speed call button The DSS speed call lamp lights in a steady pattern 4 Dial the code for an outside line and the new telephone number use for pauses Listen for success tone The DSS speed call lamp goes dark 5 Hang up To place a call using the DSS Speed Calling feature ...

Page 152: ...place a call using the DSS 1 Lift the handset Listen for internal dial tone 2 Press the desired DSS button The DSS lamp flashes Begin talking when the called party answers The DSS lamp lights steadily 142 ...

Page 153: ...ou know the status of the other extensions in the system The add on module can be equipped with 30 40 or 80 Direct Station Selection DSS buttons This provides single button access to each of the extensions appearing on the module In addition your extension has some additional features that are accessible only through the use of the DSS The DSS or primary answering position features are illustrated...

Page 154: ...cing an unannounced transfer if the called party does not answer within a specified period of time 1 The DSS lamp for that extension displays the fast flashing pattern recall ringing indicates the call is returning to you 2 The call continues to ring at the transferred to extension until you answer it 3 Lift the handset Listen for dial tone 4 Press the DSS button The lamp goes dark You reconnect w...

Page 155: ...his feature saves time if you need to answer another incoming call immediately or want to place an outgoing call To release a call after dialing the extension number or pressing the appropriate DSS button l Press the programmable transfer release button The call transfers to the extension You can answer or place another call 145 ...

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Page 157: ...feature to a button perform the following operation 1 Lift the handset Listen for dial tone 2 Dial 5 3 3 Press the button to be programmed Button lamp lights The feature number FNO and feature name are displayed for the button pressed 4 If the feature number to be assigned is known dial the feature number FNO of the selected feature or To look up the available FNOs dial The display shows MXXX XXX ...

Page 158: ...nditions are applied to Subordinate Data Call l A Subordinate Data Call button cannot be assigned when the data terminal is set to Auto Originate mode During step 4 pressing another button will allow you to jump back to step 3 without changing the button assignment The system will time out if no action is taken Pressing will allow you to move forward to the next available feature will display the ...

Page 159: ...ard Follow Me Reg Cnl 110 Call Forward Other Extension 112 Call Splitting Button 181 Camp On Reg W 150 Controlled Restriction Reg Cnl 075 Data Call Button 185 DND Override Button 223 DND with Silent Message Button 137 Do Not Disturb other Reg Cnl 071 Do Not Disturb Reg Cnl 085 ...

Page 160: ...ge Waiting Recall Pick Up Microphone Button 173 180 RGM O l 074 087 089 172 Paging Access Paging Answer Park Reg Cnl Privacy Release Button Program Button Recorded Voice Announcement Release Button Repertory Dialing Button Room Status Change Save Last Number Redial Self Extension Ringing Sign On Off Speaker Button Speed Calling Extension Group 1Speed Calling System 051 052 153 184 187 136 176 192 ...

Page 161: ...entary Data Subordinate Data Call I 160 I Work Time Button DSS Programming Feature Alarm 198 FNO Supplementary Data 005 Alternate DSS Camp On DSS Hold DSS Speed Calling DSS Speed Calling External Paging 004 Extension No I 003 I I I 1 002 1 008 001 Extension DN 007 Zone No Night 1 006 151 ...

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