Troubleshooting and tips
If a fault occurs in your Pocket PC, try to eliminate it with the measures described in this chapter. If
you fail to correct the problem, proceed as follows:
►
Make a note of the steps and the circumstances that led to the fault. Also make a note of any
error messages displayed.
►
Switch the Pocket PC off.
►
Contact your sales outlet or our hotline/help desk.
Installing new software
You will find information on installing supplementary programs in the
ActiveSync
help file that you can
call up after installing
ActiveSync
on your PC/notebook.
►
When installing programs or drivers important files can be overwritten and modified. In order to
gain access to the original files if any problems occur after installation, you should make a
backup before installing (see section "Synchronising data with ActiveSync").
The Pocket PC’s time or date are not correct
►
Touch
the
Clock
symbol under
Start - Settings - System
.
►
Change the time.
or
►
Connect your Pocket PC via
ActiveSync
to your PC/Notebook.
►
Synchronise data between the Pocket PC and the PC/notebook. The time and date are also
synchronised in the process.
The display of the Pocket PC remains dark
Display lighting is switched off.
►
Press the Suspend/Resume button longer than 1 second.
The display is hardly readable
Reflection
►
Turn the Pocket PC until you can see the information in the display again.
The Pocket PC switches off
If you operate the Pocket PC too long with only the battery, the Pocket PC switches into the
Suspend mode when the battery charging level is too low.
►
Connect the PSC11R-050 power adapter to charge the battery.
►
Press the Suspend/Resume button.
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