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Replacement Parts
1.800.762.1142
11
Troubleshooting
Problem
Possible Cause
Prevention/Cure
Pilot won’t light
LP gas tank valve is closed
Make sure regulator is securely attached to the LP gas tank per
“Installing LP Gas Tank,” then turn LP gas tank valve to “OPEN”
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas leak
1 . Turn LP gas tank valve to “CLOSED”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Battery needs to be changed
Replace the “AA” battery (follow assembly step for inserting battery)
Igniter fails
Light the heater manually with a match, per the
“Lighting” section .
If heater lights with a match, replace igniter- contact Customer Care
at 800 .762 .1142
Blockage in pilot or orifice
Clean the pilot assembly: Download and follow the correct cleaning
instructions from BlueRhino .com .
Air in gas line
1 . Open gas line and bleed it (pressing control knob in) for not
more than 1 - 2 minutes or until you smell gas
2 . Turn control knob to “ OFF”
3 . Wait at least 5 minutes for gas to dissipate
4 . Light per “Lighting” section .
Burner won’t light
Note: Heater operates at reduced efficiency below
40ºF (5ºC) .
Control knob is NOT in an ON position
Review “Lighting” section and try again
Control knob IS in an ON position
Review “Lighting” section and try again
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
LP gas leak
1 . Turn LP gas tank valve to “CLOSED”
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Blockage in orifice
Clear blockage: Download and follow the correct cleaning
instructions from BlueRhino .com .
Connection between gas valve and burner assembly is loose
1 . Turn off heater per “Turning Off” section .
2 . Disconnect LP gas tank per “Disconnecting LP Gas Tank”
section .
3 . Tighten connection .
4 . Perform leak check per “Checking for Leaks” instructions .
5 . Light per “Lighting” section .
Air in gas line
1 . Open gas line and bleed it (pressing control knob in) for not
more than 1 - 2 minutes or until you smell gas .
2 . Wait 5 minutes for gas to clear
3 . Follow “Checking for Leaks” section
Pilot won’t stay lit
Note: Heater operates at reduced efficiency below
40ºF (5ºC) .
Dirt built up around pilot
Clean the pilot assembly: Download and follow the correct cleaning
instructions from BlueRhino .com .
Connection between gas valve and pilot assembly is loose
1 . Turn off heater per “Turning Off” section .
2 . Disconnect LP gas tank per “Disconnecting LP Gas Tank”
section .
3 . Tighten connection .
4 . Perform leak check per “Checking for Leaks” section .
5 . Light per “Lighting” section .
Air in gas line
Open gas line and bleed it (pressing control knob in) for not more
than 1 - 2 minutes or until you smell gas .
Thermocouple is not operating correctly
1 . Clean the heater: Download and follow the correct cleaning
instructions from BlueRhino .com .
2 . If the heater is still not working, replacement part(s) may be
needed - contact Customer Care at 800 .762 .1142 .
Burner won’t stay lit
Connection between gas valve and burner assembly is loose
Tighten connection and perform leak check
Thermocouple is not operating correctly
1 . Clean the heater: Download and follow the correct cleaning
instructions from BlueRhino .com .
2 . If the heater is still not working, replacement part(s) may be
needed - contact Customer Care at 800 .762 .1142 .
Blockage in burner
1 . Turn off heater per “Turning Off” instructions .
2 . Remove blockage and clean burner inside and outside:
Download and follow the correct cleaning instructions from
BlueRhino .com
3 . If the heater is still not working, replacement part(s) may be
needed - contact Customer Care at 800 .762 .1142
Burner flame is low
Note: Heater operates at reduced efficiency below
40ºF (5ºC) .
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
Outdoor temperature is less than 40ºF and tank is less than 1/4
full
1 . Turn off heater per “Turning Off” section .
2 . Connect a full LP Gas Tank per “Connecting LP Gas Tank”
section
Supply hose is bent or kinked
1 . Turn off heater per “Turning Off” section .
2 . Straighten hose, if cracked obtain a new hose from the
manufacturer- contact Customer Care at 800 .762 .1142
Emitter glows uneven
Note: Bottom 1” of emitter normally does NOT
glow .
LP gas tank is low or empty
Exchange, refill or replace LP gas tank
Base is not on a level surface
Place heater on a level surface
Blockage in burner
1 . Turn off heater per “Turning Off” section .
2 . When cool, remove blockage and clean burner inside and
outside .
3 . Download and follow the correct cleaning instructions from
BlueRhino .com
Thick black smoke
Blockage in burner
1 . Turn off heater per “Turning Off” section .
2 . When cool, remove blockage and clean burner inside and
outside:
3 . Download and follow the correct cleaning instructions from
BlueRhino .com
For more assistance, please visit us at BlueRhino.com or call 1.800.762.1142.
