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Errors During Data Exchange with Other Devices in the Network

FRITZ!WLAN USB Stick AC 860

23

Switching On and Correctly Positioning the Wireless 
Access Point

When you search for wireless networks in the vicinity of the 
FRITZ!WLAN USB Stick, Windows does not find your wireless 
access point.

The wireless access point is switched off or located too far 
away.

Connect the wireless access point to electrical power and 
switch it on.

Reduce the distance between the FRITZ!WLAN USB Stick and 
the wireless access point.

6.3

Errors During Data Exchange with Other Devices in the Network

Releasing Resources in the Network for Sharing

Two or more devices are connected wirelessly to form a 
network. However, it is not possible to access folders or other 
resources in the network, for instance drives or printers.

The resources have not been released for sharing.

Release the resources for network sharing. Instructions are 
provided in the Online Help of your operating system.

Cause

Help

Cause

Help

Summary of Contents for AC 860

Page 1: ...FRITZ WLAN USB Stick AC 860 AVM GmbH Alt Moabit 95 10559 Berlin Germany Telephone 49 30 39 97 6 0 info avm de www avm de en Configuration and Operation ...

Page 2: ...gs to FRITZ WLAN USB Stick 8 2 3 Connecting FRITZ WLAN USB Stick to the Computer 9 3 Establishing a Wireless LAN Connection Manually or with WPS 11 3 1 Installing FRITZ WLAN USB Stick in Windows 11 3 2 Establishing a Wireless LAN Connection 12 4 Connecting Computers Directly Ad Hoc Network 16 4 1 Configuring an Ad Hoc Network in Windows 7 16 4 2 Configuring an Ad Hoc Network in Windows Vista 18 5 ...

Page 3: ... Faulty or Interrupted 25 6 5 Setting Automatic IP Address Assignment in Windows 26 7 Removing the FRITZ WLAN USB Stick 29 8 Wireless LAN Standards 30 9 Technical Specifications 31 10 Customer Service 32 10 1 Documentation 32 10 2 Information in the Internet 32 10 3 Updates 33 10 4 Assistance from the Support Team 33 10 5 Manufacturer s Warranty 35 Legal Notice 36 Legal Notice 36 Declaration of CE...

Page 4: ...the FRITZ WLAN USB Stick from dust moisture and steam Clean the FRITZ WLAN USB Stick with a slightly moist lint free cloth Intensive cleaning prod ucts or solvents are not suitable FRITZ WLAN USB Stick is intended for indoor use only Do not open the FRITZ WLAN USB Stick housing The de vice contains hazardous components and should only be opened by authorized repair technicians When working with th...

Page 5: ...ce Pointed brackets mark wild cards Example Press the keys sr Seq Seq stands for a keyboard sequence Bold type emphasizes important words Example Do not leave the page without saving Blue font in the text designates links and references within this manual and addresses to be entered in the browser Example See also the information on page 5 This symbol marks useful hints and tips This symbol indica...

Page 6: ...a in what is called an ad hoc network 1 1 Package Contents FRITZ WLAN USB Stick AC 860 USB extension with docking station printed quick guide 1 2 Operation Requirements In order to operate the FRITZ WLAN USB Stick AC 860 your computer must fulfill the following requirements a free USB port USB 3 0 compatible with USB 2 0 at re duced data rates Microsoft Windows 8 1 or 8 32 or 64 bit edition Window...

Page 7: ...B Stick AC 860 7 1 3 LEDs LED Condition Meaning USB glows green The FRITZ WLAN USB Stick was detect ed by the operating system WLAN flashes yellow The FRITZ WLAN USB Stick is exchang ing data with another wireless device ...

Page 8: ...connections to other wireless access points read from page 11 2 2 Transferring Security Settings to FRITZ WLAN USB Stick First transmit the wireless LAN security settings of the FRITZ Box to the FRITZ WLAN USB Stick 1 Insert the FRITZ WLAN USB Stick into the USB port on your FRITZ Box The Info LED begins flashing 2 When Info lights up remove the FRITZ WLAN USB Stick from the FRITZ Box The WLAN sec...

Page 9: ...r installation starts automatically Continue with the next step If the device driver is already installed a wireless LAN connection between the computer and FRITZ Box is es tablished automatically The Stick Surf logo appears Continue with step 6 4 In the AutoPlay window click FRITZ WLAN USB Stick AC 860 Installation This window does not always appear In some versions of Windows the device driver i...

Page 10: ...and FRITZ Box is estab lished automatically The Stick Surf logo appears on the screen The wireless LAN connection has been established success fully when the FRITZ WLAN icon in the notification area of the Windows taskbar turns green Every time the computer is started the connection is resumed automatically For more information on the FRITZ WLAN software see page 19 ...

Page 11: ...r It is simpler to establish wireless connections to a FRITZ Box using Stick Surf see page 8 3 1 Installing FRITZ WLAN USB Stick in Windows The FRITZ WLAN USB Stick can be installed in Windows 8 1 8 or 7 32 bit and 64 bit and in Windows Vista 32 bit 1 Start your computer 2 Insert the FRITZ WLAN USB Stick into a USB port on the computer Windows will detect the FRITZ WLAN USB Stick automati cally 3 ...

Page 12: ...te when the message Installation of the wireless LAN hardware has been completed successfully appears 3 2 Establishing a Wireless LAN Connection Once you have installed the FRITZ WLAN USB Stick you can establish the wireless LAN connection Establishing a Wireless LAN Connection in Windows 8 1 and 8 1 Move the mouse cursor to the upper right corner of the Start page and click Settings 2 Click the w...

Page 13: ...shing the button on the router 5 Enter the network key of the wireless access point and click OK On a FRITZ Box the preconfigured network key is located on the base of the device or If the wireless access point supports WPS press the but ton on the access point that enables WPS The network key is transferred to the computer automatically The wireless LAN connection will be established On a FRITZ B...

Page 14: ...k the wireless LAN icon or in the notifica tion area of the Windows task bar A list appears on the screen showing all wireless net works found in the vicinity of the FRITZ WLAN USB Stick 2 Select a wireless access point 3 Click OK The input field for the network key appears If the wireless access point router supports WPS the following message will also appear You can also con nect by pushing the ...

Page 15: ...se of the device or If the wireless access point supports WPS press the but ton on the access point that enables WPS The network key is transferred to the computer automatically The wireless LAN connection will be established Every time the computer starts the wireless LAN connection is resumed automatically On a FRITZ Box without a WPS button press the WLAN button until the WLAN LED starts flashi...

Page 16: ...h the FRITZ WLAN USB stick other computers can register with the ad hoc network 4 1 Configuring an Ad Hoc Network in Windows 7 1 Click the wireless LAN icon in the notification area of the Windows task bar with the right mouse button 2 Select Open Network and Sharing Center 3 On the left click Manage wireless networks 4 Click Add 5 Select Create an ad hoc network and click Next in the following wi...

Page 17: ...e Security Type drop down list 8 Enter a Security key 9 The ad hoc network is deleted automatically as soon as all participants clear the connection or the provider of the ad hoc network clears all connections Enable the Save this network option if the ad hoc network should not be automatically deleted 10 Click Continue The ad hoc network is being configured and awaiting us ers You see the ad hoc ...

Page 18: ...n Windows Vista 1 Click the Start button 2 Click Connect or Establish Connection 3 Click Set Up a Connection or Network 4 Select Set up a wireless ad hoc computer to computer network and click Next 5 Follow the wizard s instructions The wizard takes you step by step through the configuration of the ad hoc net work ...

Page 19: ...ation on the wireless LAN connection and various settings for the FRITZ WLAN USB Stick The software is not required to establish wireless LAN connections 5 1 Starting FRITZ WLAN Double click the FRITZ WLAN icon in the notification area of the Windows task bar FRITZ WLAN starts The Connection Monitor tab is active 5 2 The Control Software s User Interface 1 Tabs 2 Help button to open the Online Hel...

Page 20: ...Tab Information Settings Connection Monitor information on the quality of the wire less LAN connection a wireless LAN test to test and improve the wireless LAN connection Connection Details various data on the wireless LAN connec tion and the wireless LAN devices involved e g network key wireless LAN channel throughput rates Properties the IP address and the MAC address of the FRITZ WLAN USB Stick...

Page 21: ...Stick was not installed correctly or is disabled in the Windows Device Manager Check whether the FRITZ WLAN USB Stick is displayed in the Windows Device Manager and make sure it is enabled If the device is disabled enable it If the device is not displayed uninstall the FRITZ WLAN USB Stick see page 29 and remove it from the USB port of the computer Then work through the steps from one of the follo...

Page 22: ...ion for your mainboard to find out which drivers your computer requires The latest chip set drivers are available at intel com nvidia com via com tw en 6 2 Wireless LAN Connection Is Not Established Checking the Settings Could not register at the wireless access point When the wireless LAN connection was established the wrong wireless access point was selected or an incorrect network key was enter...

Page 23: ... to electrical power and switch it on Reduce the distance between the FRITZ WLAN USB Stick and the wireless access point 6 3 Errors During Data Exchange with Other Devices in the Network Releasing Resources in the Network for Sharing Two or more devices are connected wirelessly to form a network However it is not possible to access folders or other resources in the network for instance drives or p...

Page 24: ... IP address assignment DHCP in Windows see page 26 Using USB 3 0 The wireless LAN connection of the FRITZ WLAN USB Stick is less powerful than expected The specified data rates are not achieved The FRITZ WLAN USB Stick is being used at a USB 2 0 port or at a USB 3 0 hub without its own power supply to which mul tiple USB devices are connected Connect the FRITZ WLAN USB Stick with a USB 3 0 complia...

Page 25: ... on both computers see page 26 6 4 The Wireless LAN Connection is Faulty or Interrupted Switching the Wireless LAN Channel The wireless LAN connection is faulty or interrupted Other wireless devices are interfering with the connection Switch to a less used channel or set automatic channel selec tion on the wireless access point Positioning Wireless Devices Correctly The wireless LAN connection is ...

Page 26: ...band the wire less access point is forced to switch channels whenever a ra dar device is transmitting on the same channel DFS Dy namic Frequency Selection 6 5 Setting Automatic IP Address Assignment in Windows Wireless access points like the FRITZ Box are equipped with a DHCP server The DHCP server assigns addresses for the con nected computers For your computer to obtain its IP address from the D...

Page 27: ... Address Assignment 1 In the Network Connections window click your wire less network connection with the right mouse button 2 Select Properties 3 Under This connection uses the following items select Internet Protocol Version 4 TCP IPv4 4 Click the Properties button 5 On the General tab enable the options Obtain an IP address automatically and Obtain DNS server address automatically 6 Click OK to ...

Page 28: ...Address Assignment in Windows 7 Enable the options Obtain an IP address automatically and Obtain DNS server address automatically for the Internet protocol version 6 TCP IPv6 as well Now the computer receives an IP address from the wireless access point ...

Page 29: ... driver software of the FRITZ WLAN USB Stick and the FRITZ WLAN software are removed from your computer 1 Click the Start button in Windows 2 Click Control Panel 3 Click Programs or Software 4 Click Uninstall a program or Change or Remove Pro grams 5 Select the AVM FRITZ WLAN software 6 Click Uninstall Change or Change Remove ...

Page 30: ...ghput Net 802 11b 2 4 GHz 11 Mbit s maximum 5 Mbit s maximum 802 11g 2 4 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11n 2 4 5 GHz 300 Mbit s maximum 150 Mbit s maximum 802 11a 5 GHz 54 Mbit s maximum 25 Mbit s maximum 802 11ac 5 GHz 866 Mbit s maximum 500 Mbit s maximum If your wireless access point supports the 5 GHz frequency band use the 5 GHz band for fast wireless connections free of interfe...

Page 31: ...on Windows Vista 32 bit edition Dimensions W x D x H ca 72 x 25 x 11 mm Weight ca 11 g Power supply Powered by USB no external power supply re quired Maximum power con sumption 2 5 W Transmitter power max 80 mW Receiver sensitivity min 94 dBm 2 4 GHz min 93 dBm 5 GHz Supported data through put rates gross 802 11ac up to 866 Mbit s 802 11a up to 54 Mbit s 802 11n up to 300 Mbit s 802 11g up to 54 M...

Page 32: ...p and then FRITZ WLAN USB Stick AC 860 The PDF is opened 10 2 Information in the Internet On its web site AVM presents comprehensive information on your AVM product as well as new product announcements and new product versions Frequently Asked Questions FAQs We would like to make our products as easy to use as possi ble If you still have problems sometimes a little tip is all you need to resolve t...

Page 33: ...AN USB Stick you require support for The exact name of your device is located on the under side of the device Serial number of the FRITZ WLAN USB Stick The serial number is printed on the sticker attached to the base of the device Support staff will always check this number to ensure that you are a registered user Which operating system are you using for example Windows 8 1 Windows 8 Windows 7 or ...

Page 34: ...mand About Once you have gathered this information please open the AVM Service pages 1 Select the product group and product for which you need support from the Support area 2 Click Next 3 Select the topic for your support request 4 If needed narrow the topic 5 If you do not find the required information click the Contact support button 6 Fill out the form and send it to AVM by clicking the Sub mit...

Page 35: ...nstructions in the user manual normal wear and tear or defects in the environment of the system third party hardware or software We may at our discretion repair or re place the defective product Claims other than the right to the removal of defects which is mentioned in these terms of war ranty are not constituted We guarantee that the software conforms with general speci fications not however tha...

Page 36: ...tes from the performance specifications contained in the product description The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product AVM will not be liable for damages arising directly or indirectly from the use of the manual or the software nor for incidental or consequential damages except in case of intent or gross n...

Page 37: ...ormation In accordance with European regulations the FRITZ WLAN USB Stick AC 860 as well as all devices and electronic com ponents contained in the package may not be disposed with household waste After use please dispose of FRITZ WLAN USB Stick AC 860 and all electronic components and devices included with de livery at a collection point in your local community for the dis posal of electric and e...

Page 38: ...tion help for errors 21 IP address 19 L legal notice 36 M manufacturer s warranty 35 N network error during data exchange 23 R recycling 37 removing 29 resolving errors 21 S software update 33 software FRITZ WLAN 19 Stick Surf 8 support information in the Internet 32 symbols 5 T transmission rate 19 troubleshooting 21 U update driver software 33 W warranty 35 wireless LAN help for errors 22 wirele...

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