24
Before You Call
Solutions to Common Problems
Troubleshooting guide
If you have a problem you cannot solve, please do not
hesitate
to call our service line:
Before you call a repair person for your microwave, check
the list below for possible easy solutions to some common
problems.
Neither the microwave’s display or oven operates -
• Properly insert the plug into a grounded power outlet.
• Remove the plug from the outlet, wait 10 seconds, then
plug the microwave in again.
• Reset the household circuit breaker or replace any blown
fuses.
• Plug a different appliance into the power outlet. If the other
appliance will not operate, have a qualified electrician
repair the outlet.
• Plug the microwave into a different power outlet.
The oven display works, but the oven will not operate -
• Make sure the oven door is closed securely and completely.
• Check to see if packing material or other materials are
stuck to the door seal.
• Check for damage to the oven door.
• Press the STOP pad twice and attempt to re-enter cooking
instructions.
• Plug a different appliance into the power outlet. If the other
appliance will not operate, have a qualified electrician
repair the outlet.
• Plug the microwave into a different power outlet.
The power goes off before the cook time has elapsed -
• If there has been a power interruption, remove the plug
from the outlet; wait 10 seconds, then plug the microwave
in again. If there was a power outage, the time indicator in
the display will show 00:00.
• Reset the clock and any cooking instructions.
• Reset the household circuit breaker or replace any blown
fuses.
• Press the STOP pad twice and attempt to re-enter cooking
instructions.
• Plug a different appliance into the power outlet. If the other
appliance will not operate, have a qualified electrician
repair the outlet.
• Plug the microwave into a different power outlet.
Food is cooking too slowly -
• Make sure the oven is on a separate 20 amp circuit line.
Operating another appliance on the same circuit can
cause a voltage drop. If necessary, move the microwave
to its own circuit.
You see sparks or arcing -
• Remove any metallic utensils, cookware or metal ties from
the oven cavity. If using aluminum foil, use only narrow
strips and allow at least one inch between the foil and the
interior oven walls.
The turntable makes noises or sticks -
• Clean the turntable, roller ring and oven cavity bottom.
• Make sure the turntable and roller ring are positioned
correctly.
Using your microwave causes TV or radio interference -
• This is similar to the interference caused by other small
appliances, such as hair dryers. Move your microwave
further away from other appliances, like your TV or radio.
Questions or for Service Call:
1-800-374-4432
