16
Before You Call
Solutions to Common Problems
This oven is equipped with a state of the art electronic oven control. Among its many
features is a full time oven circuit diagnostics system. The control constantly monitors
its internal circuitry as well as several crucial oven circuits to insure they are all operating
correctly. If at any time one of these systems fails, the control will immediately stop
operation, and beep continuously (flashing an error code of F1 or F3 in the display
window, if equipped). Electronic control has detected a fault condition. Push CLEAR/
OFF to clear the display and stop the beeping. Reprogram oven. If fault recurs, record
fault number, push CLEAR/OFF and contact an authorized servicer.
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
Cannot move appliance easily. Appliance
must be accessible for service.
Surface element too hot or not hot enough.
Surface element does not heat.
Entire appliance does not operate.
Oven light (some models) does not work.
POSSIBLE CAUSE/SOLUTION
Poor installation. Place oven rack in center of oven. Place a level on the oven rack. Adjust
leveling legs at base of range until the oven rack is level.
Be sure floor is level and is strong and stable enough to adequately support range.
If floor is sagging or sloping, contact a carpenter to correct the situation.
Kitchen cabinet alignment may make range appear unlevel. Be sure cabinets are square
and have sufficient room for range clearance.
Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
Carpet interferes with range. Provide sufficient space so range can be lifted over carpet.
Incorrect control setting. Be sure the correct control is on for the element to be used.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavyweight
cookware. Flat pans heat better than warped pans. Cookware materials and weight of
the material affect heating. Heavy and medium-weight pans heat evenly. Because
lightweight pans heat unevenly, foods may burn easily.
No power to the appliance. Check steps under "Entire Appliance Does Not Operate" in
this Before You Call checklist.
Incorrect control setting. Make sure the correct control is on for the surface unit to be used.
Make sure cord/plug is plugged tightly into outlet.
Service wiring is not complete. Contact your dealer, installing agent or authorized
servicer.
Power outage. Check house lights to be sure. Call your local electric company for
service.
Replace or tighten bulb. See Changing Oven Light (some models) in this Use & Care
Manual for instructions.
Oven control beeps continuously with no
indicator lights flashing. (If model is
equipped with a display F1 or F3 will show.)
