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Solutions to Common Problems:
Before you call for service, review the following list. It may save you time and expense. Possible solutions
are provided with the problem listed
Problem
Solution
Poor baking results.
Many factors effect baking results. Use proper oven rack position. Center
food in the oven and space pans to allow air to circulate. Preheat oven to
the set temperature before placing food in the oven. Try adjusting the reci-
pe’s recommended temperature or baking time.
Oven light does not work.
Be sure the oven light is secure in the socket. See “
Replacing the Oven
Light
” on
page 28
.
Flames inside oven or
smoking from oven vent.
Excessive spills in oven. Grease or food spilled onto oven bottom or oven
cavity. Wipe up excessive spills before starting oven. If flames or excessive
smoke are present when using broil, see “
Setting Broi
l” on
page 17
Oven racks discolored or
do not slide easily.
Clean by using a mild abrasive cleaner following manufacturer’s instruc-
tions. Rinse with clean water, dry, and replace in oven.
Oven smokes excessively
when broiling.
Incorrect setting. See “
Setting Broi
l” on
page 17
Meat too close to the
broil element. Reposition broil rack to provide proper clearance between
the meat and broil element. Remove excess fat from meat. Cut remaining
fatty edges to prevent curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when broil-
ing frequently. Grease or food splatters will cause excessive smoking.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove using the recommended
CookTop® Cleaning Creme to the ceramic surface (on the web visit www.
sears.com for replacement cooktop cleaner, item number 40079). Buff with
a non-abrasive cloth or sponge
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control knob is turned on for element needed.
Lightweight or warped pans used. Use only flat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cook-
ware materials and weight of the material affect heating. Heavy and medi-
um-weight pans heat evenly.Because lightweight pans heat unevenly, foods
may burn easily.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and uten-
sils can cause scratches. Be sure cooktop surface and bottoms of utensils
are clean before usage. Small scratches do not affect cooking and will be-
come less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have
been used. Apply a few drops of glass-ceramic cooktop cleaner directly on
the area(s) with scratches or abrasions. Buff with a non-abrasive cloth or
sponge. For more information see “
Glass Cooktop Cleaning” on page 26
.
Cookware with rough bottom was used. Use smooth, flat-bottomed cook-
ware.
Metal marks on the cook-
top.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on cooktop surface. Apply a few drops of glass-ceramic cooktop
cleaner directly on the area(s) with scratches or abrasions. Buff with a
non-abrasive cloth or sponge. For more information, see “
Glass Cooktop
Cleaning” on page 26
.
BEFORE YOU CALL