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BEFORE YOU CALL
Solutions to Common Problems:
Before you call for service, review the following list. It may save you time and expense. Possible solutions are provided
with the problem listed:
Problem
Solution
Poor baking results.
Many factors effect baking results. Use proper oven rack position. Center food in the
oven and space pans to allow air to circulate. Preheat oven to the set temperature
before placing food in the oven. Try adjusting the recipe's recommended temperature
or baking time.
Oven light does not work.
Be sure the oven light is secure in the socket. See
“Replacing the Oven Light”
on
page 28
.
Flames inside oven or smoking
from oven vent.
Excessive spills in oven. Grease or food spilled onto oven bottom or oven cavity.
Wipe up excessive spills before starting oven. If flames or excessive smoke are
present when using broil, see
“Setting Broil”
on
page 17
.
Oven racks discolored or do not
slide easily.
Clean by using a mild abrasive cleaner following manufacturer's instructions. Rinse
with clean water, dry, and replace in oven.
Oven smokes excessively when
broiling.
Incorrect setting. See
“Setting Broil”
on
page 17
.
Meat too close to the broil element. Reposition broil rack to provide proper clearance
between the meat and broil element. Remove excess fat from meat. Cut remaining
fatty edges to prevent curling, but do not cut into lean.
Grease build up on oven surfaces. Regular cleaning is necessary when broiling
frequently. Grease or food splatters will cause excessive smoking.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove using the recommended CookTop®
Cleaning Creme to the ceramic surface (on the web visit www.sears.com for replace-
ment cooktop cleaner, item number 40079). Buff with a non-abrasive cloth or sponge
Surface element is too hot or not
hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does not heat or
does not heat evenly.
Be sure the correct surface control knob is turned on for element needed.
Lightweight or warped pans used. Use only flat, evenly balanced, medium or heavy-
weight cookware. Flat pans heat better than warped pans. Cookware materials and
weight of the material affect heating. Heavy and medium-weight pans heat evenly.
Because lightweight pans heat unevenly, foods may burn easily.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and utensils can
cause scratches. Be sure cooktop surface and bottoms of utensils are clean before
usage. Small scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used.
Apply a few drops of glass-ceramic cooktop cleaner directly on the area(s) with
scratches or abrasions. Buff with a non-abrasive cloth or sponge. For more informa-
tion see
“Glass Cooktop Cleaning”
on
page 25
.
Cookware with rough bottom was used. Use smooth, flat-bottomed cookware.
