11
Before You Call
Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes common occurrences
(shown in bold) that are not the result of defective workmanship or materials in this appliance. The possible corrections to these
problems are provided with the problem listed:
Entire appliance does not operate (some models) - (1) The
time of day is not set. The time of day must first be set in order
to operate the oven. See “To Set the Clock” in the Setting Oven
Controls section.(2) Make sure cord/plug is plugged correctly
into outlet. (3) Service wiring is not complete. Contact your
dealer, installing agent or authorized service agent. (4)
Electrical power outage (electric ignition models only). Check
house lights to be sure. Call your local electric company for
service. Surface gas burners can be lit manually. See Setting
Surface Controls in this Use & Care Manual.
Cannot move appliance easily. Appliance must be accessible
for service - (1) Cabinets not square or are built in too tightly.
Contact builder or installer to make appliance accessible. (2)
Carpet interferes with range. Provide sufficient space so range
can be lifted over carpet.
Range is not level - (1) Poor installation. Place oven rack in
center of oven. Place a level on the oven rack. Adjust leveling
legs at base of range until the oven rack is level. (2) Be sure
floor is level, strong & stable enough to adequately support
range. (3) If floor is sagging or sloping, contact a carpenter to
correct the situation. (4) Kitchen cabinet alignment may make
range appear not level. Be sure cabinets are square & have
sufficient room for range clearance.
Oven light does not work (some models) - Replace or tighten bulb.
See Changing Oven Light section in this Use & Care Manual.
Oven smokes excessively during broiling - (1) Control(s) not
set properly. Follow Broil instructions under Setting Oven
Controls. (2) Broiler Drawer is open. The Broiler Drawer should
be closed while broiling. (3) Meat too close to the broil element.
Reposition the broil rack to provide proper clearance between
the meat & the element. Preheat the broil element for searing.
(4) Meat not properly prepared. Remove excess fat from meat.
Cut remaining fatty edges to prevent curling, but do not cut into
lean. (5) Insert on broiler pan wrong side up & grease not
draining. Always place grid on the broiler pan with ribs up &
slots down to allow grease to drip into pan (some models). (6)
Grease has built up on oven surfaces. Regular cleaning is
necessary when broiling frequently. Old grease or food spatters
cause excessive smoking.
Poor baking results - Many factors affect baking results. Make
sure the proper oven rack position is used. Center food in the
oven & space pans to allow air to circulate. Allow the oven to
preheat to the set temperature before placing food in the oven.
Try adjusting the recipe's recommended temperature or baking
time.
Surface Burners do not light - (1) Surface Control knob was
not completely turned to LITE. Push in & turn the Surface
Control knob to LITE until burner ignites and then turn control
knob to desired flame size. (2) Burner ports are clogged. With
the burner OFF, use a small-gauge wire or needle to clean
ports. See “Removing & Replacing Gas Burners for Cleaning”
in the General Care & Cleaning section for additional cleaning
instructions. (3) Range power cord is disconnected from outlet
(electric ignition models only). Be sure power cord is securely
plugged into the outlet. (4) Electrical power outage (electric
ignition models only). Burners can be lit manually. See section
on Setting Surface Controls.
Oven does not operate - (1) Be sure the oven controls are set
properly for the desired function. See Setting Oven Controls in
this Use & Care Manual or read the instructions for “Entire
appliance does not operate” listed below. (2) Be sure the Gas
Regulator Valve is in the “ON” position (electric ignition models
only). Refer to the Installation Instructions to for more
information.
Surface burner flame burns only part way around - (1)
Burner ports are clogged. With the gas burner OFF, clean ports
with a small-gauge wire or needle. (2) Moisture is present after
cleaning. Lightly fan the flame & allow burner to operate until
flame is full. See “Removing & Replacing Gas Burners for
Cleaning” in the General Care & Cleaning section for
additional cleaning instructions.
Surface burner flame is orange - (1) Dust particles in gas
main line. Allow the gas burner to operate a few minutes until
flame turns blue in color. (2) In coastal areas a slightly orange
flame may be unavoidable due to salt in air.
Flames inside oven or smoking from oven vent - Excessive
spillovers in oven. This will especially be the case for pie
spillovers or large amounts of grease on the oven bottom. Wipe
up excessive spillovers before starting oven. If flames or
excessive smoke are present see “To Broil” in the Setting Oven
Controls section.
