7. TROUBLESHOOTING GUIDE
You can solve many common freezer problems easily, saving you the cost of a possible
service call. Try the suggestions below to see if you can solve the problem before calling for
service.
PROBLEM
POSSIBLE CAUSE
Freezer does not
operate.
Not plugged in.
The circuit breaker tripped or a blown fuse.
Compressor turns
on and off
frequently.
The room temperature is hotter than normal.
A large amount of food has been added to the freezer.
The door is opened too often.
The door is not closed completely.
The temperature control is not set correctly.
The door gasket does not seal properly.
The freezer does not have the correct clearances.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature
inside the freezer
is too warm.
Temperature control is set too warm. Turn the control to a cooler setting and allow several hours
for the temperature to stabilize.
Door is kept open too long or is opened too frequently. Warm air enters the freezer every time
the door is opened. Open the door less often.
The door is not closed completely.
The door gasket does not seal properly.
A large amount of warm or hot food might have been stored recently. Wait until the freezer has
had a chance to reach its selected temperature.
The freezer has recently been disconnected for a period of time. 4 hours are required for the
freezer to cool down completely.
Temperature
inside the freezer
is too cold.
Temperature control is set too cold. Turn the control to a warmer setting and allow several hours
for the temperature to stabilize.
Temperature of
external freezer
surface is warm.
The exterior freezer walls can be as much as 30
F warmer than room temperature. This is
normal while the compressor works to transfer heat from inside the freezer cabinet.
Popping or
cracking sound
when compressor
comes on.
Metal parts undergo expansion and contraction, as in hot water pipes. This is normal. Sound
will level off or disappear as freezer continues to run.
Bubbling or
gurgling sound,
like water boiling.
Refrigerant (used to cool freezer) is circulating throughout the system. This is normal.
Vibrations.
Check to assure that the freezer is on a level surface.
Floor is uneven or weak. Freezer rocks on the floor when it is moved slightly. Be sure floor can
adequately support freezer. Level the freezer by putting wood or metal shims under part of the
freezer. The freezer is touching the wall. Re-level the freezer and move it from the wall.
See “Installation Instructions”.
Moisture forms on
inside freezer
walls.
Weather is hot and humid, which increases internal rate of frost build-up. This is normal.
Door is slightly open. Door is kept open too long, or is opened too frequently. Open the door
less often. The door is not sealed properly.
Moisture forms on
outside of freezer.
Door is slightly open, causing cold air from inside the freezer to meet warm moist air from
outside.
The door will not
close properly.
The freezer is not on a level surface.
The gasket is dirty.
The storage basket is out of position.
