Problem possible cause Solution
Appliance dose not
work.
Appliance is not switched on.
Main plug is not plugged in or is
loose.
Fuse has blown or is defective.
Outlet is defective.
Switch on the appliance.
Plug the appliance into the
electrical socket.
Check fuse, replace if necessary.
Defective parts need to be
repaired by an electrician.
Appliance cools too
much.
Temperature is set too cold.
Turn the temperature regulator to
a warmer setting temporarily.
The food is too warm.
Temperature is not properly
adjusted.
Door was open for an extented
period.
A large quantity of warm food
was placed in the appliance
within the last 24 hours.
The appliance is near a heat
source.
Please refer to the “Initial Start
Up” section.
Open the door only as long as
necessary.
Turn the temperature regulator to
a warmer setting temporarily.
Please look in the “Changing the
Light Bulb” section.
Please refer to the “Installation
Location” section.
Interior lighting dose
not work.
Light bulb is defective.
Heavy build-up of
frost, possibly also on
the door seal.
Door seal is not air-tight
(possibly after reversing the
door) .
Carefully warm the leaking
sections of the door seal with a
hair dryer (on a cool setting). At
the same time, shape the
warmed door seal by hand so
that it sits correctly.
Unusual noises.
Appliance is not level.
The appliance is touching the
wall or other objects.
A component, e.g. a pipe, on
the rear of the appliance is
touching another part of the
appliance or the wall.
Readjust the feet.
Move the appliance slightly.
If necessary, carefully bend the
component out of the way.
The compressor dose
not start immediately
after changing the
temperature setting.
This is normal, no error has
occurred.
The compressor starts after a
period of time.
Refer the “Cleaning and Care”
section.
Water on the floor or
storage shelves.
Water drain hole is blocked.
What to do if...
Warning!
Before troubleshooting,
disconnect the power supply. Only a
qualified electrician or other
personnel must carry out the
troubleshooting that is not in the manual.
performed by competent service engineers.
Improper repairs can give rise to significant
hazards for the user. If your appliance
needs repairing, please contact your
specialist dealer or your local Customer
Service Center.
Important!
Repairs to the appliance may only be
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