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Specified pickup can answer specified user’s incoming calls. When the
user of specified pickup number is off or busy, users can press the
pickup key to answer incoming call instead of the specified number.
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Group pickup
Group pickup can answer incoming calls of group’s user. When anyone
in group receives an incoming call, users can press the group pickup key
to answer.
Note: Press the group pickup only to answer line 1 incoming call if there
are many incoming calls in group.
5.9. ACD
Automatic Call Distribution (ACD) enables organizations to manage a
large number of phone-calls on an individual basis. ACD enables the use
of IP phones in a call-center role by automatically distributing incoming
calls to available users, or agents. ACD depends on support from a SIP
