19
Troubleshooting
What It Means
What To Do
1. The meter
does not
enter test
mode after
inserting a
test strip.
•
Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
1. Insert test strip print side up, top end in.
•
No battery is installed
•
Battery is installed
incorrectly
1. Install battery with (+) facing up.
•
Dead battery
1. Replace battery. Reset date and time, if
necessary.
2. If meter still does
not
enter test mode,
contact Customer Care.
•
Defective test strip or
meter
•
Blood or foreign objects
put in the test strip port
1. Contact Customer Care.
