29
Service and Support
You can contact Freedom Scientific Technical Support to receive technical assistance.
To contact by Web, visit
www.FreedomScientific.com/Forms/TechSupport
, and complete the form to
submit questions.
To contact by e-mail, send questions to
.
To contact by telephone, U.S. customers can call
(727) 803-8600
, Monday through Friday, from 8:30 AM to
7:00 PM (Eastern Time).
When you call, please have your questions ready and be prepared to provide the following information:
Product name
Product serial number
What you were doing when
the problem occurred
How you tried to solve the problem
Warranty Information and Product Registration
The ONYX OCR and its accessories come with a two-year warranty against manufacturing defects.
Note:
These devices have no user-serviceable components. Any unauthorized attempt to service or
replace internal components will void the product warranty.
Please call Freedom Scientific Technical Support at (727) 803-8600 for assistance in troubleshooting any
problems. If necessary, the technical support specialist will issue a Return Materials Authorization (RMA)
number that must be referenced on the outside of the package containing your returned unit. The unit or its
accessories will then be exchanged or repaired as needed.
Visit
www.FreedomScientific.com/Forms/ProductRegistration
to register your product and validate your
warranty.
