19
Service and Support
You can contact Technical Support to receive technical assistance.
To contact by web, visit www.FreedomScientific.com/Forms/TechSupport,
and complete the form to submit questions.
To contact by email, send questions to [email protected].
To contact by telephone, U.S. customers can call (727) 803-8600, Monday
through Friday, from 8:30 AM to 7:00 PM (Eastern Time).
When you call, please provide the following information:
•
Product name
•
Product serial number
•
What you were doing when
the problem occurred
•
How you tried to solve the
problem
Warranty and Registration
Congratulations on your purchase of the ElBraille.
The unit and its accessories come with a two-year warranty against
manufacturing defects.
Note:
These devices have no user-serviceable components. Any
unauthorized attempt to service or replace internal components by
opening the case will void the product warranty.
Please call VFO Technical Support at (727) 803-8600 for assistance in
troubleshooting any problems. If necessary, the technical support specialist
will issue a Return Materials Authorization (RMA) number that must be
referenced on the outside of the package containing your returned unit. The
unit or its accessory will then be exchanged or repaired as needed.
