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Warranty Service: If you think your product is defective, call Franklin’s
Customer Service Desk, 1-800-266-5626, to request a return merchandise
authorization (“RMA”) number, before returning the product
(transportation charges prepaid) to:
Franklin Electronic Publishers, Inc.
Attn: Service Department
One Franklin Plaza
Burlington, NJ 08016-4907
If you return a Franklin product, please include your name, address,
telephone number, a brief description of the defect and a copy of your
sales receipt as proof of your original date of purchase. You must also
write the RMA prominently on the package if you return the product;
otherwise there may be a lengthy delay in the processing of your return.
Franklin strongly recommends using a trackable form of deliver to Franklin
for your return.
Limited Warranty (EU and Switzerland)
Notwithstanding the disclaimer of warranties above, this product,
excluding batteries and liquid crystal display (LCD), is guaranteed by
Franklin to be free of defects in materials or workmanship for a period of
two years from the date of purchase. It will be repaired or replaced with an
equivalent product (at Franklin’s option) free of charge for any defect in
workmanship or materials during that time.
This warranty explicitly excludes defects due to misuse, accidental
damage, or wear and tear. This warranty does not affect the consumer’s
statutory rights.
Limited Warranty (outside U.S., EU and Switzerland)
Notwithstanding the disclaimer of warranties above, this product,
excluding batteries and liquid crystal display (LCD), is guaranteed by
Franklin to be free of defects in materials or workmanship for a period of
one year from the date of purchase. It will be repaired or replaced with an
equivalent product (at Franklin’s option) free of charge for any defect in
workmanship or materials during that time.
Products purchased outside the United States, the European Union and
Switzerland that are returned under warranty should be returned to the
original vendor with proof of purchase and description of fault. Charges will
be made for all repairs unless valid proof of purchase is provided.
This warranty explicitly excludes defects due to misuse, accidental
damage, or wear and tear. This warranty does not affect the consumer’s
statutory rights.
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