6
14. Troubleshooting Tips
1. I cannot connect the bracelet with my
phone via Bluetooth connection.
• Make sure you have turned on the Bluetooth
feature on your phone.
• Make sure you have turned on the Bluetooth
feature (or pairing mode) on your phone (See
Section 6).
• Make sure the battery level of the bracelet is
not too low.
2. There is no sound or distorted sound when
using the Bluetooth connection.
• Make sure that the bracelet is not too far
(within 33 feet or 10 meters) from your
paired phone, or the bracelet is not having
interference from wireless LAN, other 2.4 GHz
wireless device, or microwave oven.
3. There are no alert icons for new SMS
messages and missed calls.
• Alert icons for new SMS messages and missed
calls on your phone depend on the phone
model you are using. Android phone users
can download and install the free Android
app “Franklin Bracelet” for these alert icons.
• Only the caller’s name (from the phonebook)
or phone number is displayed for iPhone
users.
4. How does the bracelet behave according to
my phone settings?
• Refer to the table below for Andriod phone
and iPhone, respectively.
Android
Phone settings
Bracelet
Phone call
vibration & ringtone
vibration only
vibration
vibration only
ringtone
vibration only
SMS
vibration & alert sound
alert sound*
vibration
no alert sound*
alert sound
alert sound*
