Guarantee
This Franke product carries a 2 year warranty against material and
manufacturing defects. The warranty will be valid from the date of
purchase as shown on the sales invoice. Please keep the invoice for
your records. This is a domestic appliance only. The warranty will only
be validated when it is used in a domestic environment.
Warranty
What is covered by the Franke guarantee?
- The repair or replacement of your system if your system is found to
be defective due to faulty materials or within 2 years of purchase at
Franke’s discretion.
- If any part is no longer available or out of manufacture, Franke will
replace it with a functional alternative.
Terms and conditions of the Franke 2 year guarantee
- The guarantee is valid for the UK and Republic of Ireland.
- The guarantee becomes effective at the date of purchase (or the date
of delivery if this is later).
- Proof of purchase is required under the terms of the guarantee.
- The guarantee provides benefits which are additional to, and do not
affect your statutory rights as a consumer.
What is not covered by the guarantee?
- What is not covered by the guarantee? The Franke Minerva Heating
Tap. See separate installation guide for the tap warranty details.
Franke does not guarantee the repair or replacement of a
product as a result of:
- Normal wear and tear.
- Accidental damage, faults caused by negligent use or care, misuse,
neglect, careless operation or handling of the system which is not in
accordance with the Minerva operating guidlines.
- Use of the filter system for anything other than normal domestic
household purposes.
- Use of parts not assembled or installed in accordance with the
instructions of your Minerva.
- Faulty Installation, repairs or alterations (not in accordance with the
installation guide).
How do I make a claim under my Franke 2 year guarantee?
- If you are in any doubt as to what is covered by your guarantee or
wish to discuss a claim please call Franke FilterFlow on 0808 165
0008 between the hours of 9.00am and 5.00pm, Monday to Friday.
If you are calling for the first time please have your receipt to hand so
we can record your date of purchase.
- Franke FilterFlow is the exclusively appointed after sales service
agent and water filter supplier for the Franke Minerva 3 in 1 Boiling
Water Tap.
- The company reserves the right to alter, change or modify product
specifications without prior notice.
Franke UK Limited
West Park, MIOC
Styal Road
Manchester
M22 5WB
Tel: +44 (0)161 436 6280
Fax: +44 (0)161 436 2180
Email [email protected]
For spare parts, servicing or any other queries, visit
www.franke.co.uk
