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Franke FM800, Original Operating Instructions

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Congratulations on your purchase of an FM800 coffee machine. 

Thank you for your confidence in us.

The FM800 is a powerful and space-saving coffee machine that 

adapts to your needs perfectly. The FM800 will enable you to 

offer high-quality coffee specialties rapidly and individually. Your 

customers will be impressed.

We hope you enjoy your coffee machine and that it will bring 

you many happy customers.

Sincerely, FRANKE Kaffeemaschinen AG

Dear Customer,

Summary of Contents for FM800

Page 1: ...FM800 Original Operating instructions Read the operating instructions and the chapter on safety information before operating the machine Keep the operating instructions near the machine ...

Page 2: ......

Page 3: ...and space saving coffee machine that adapts to your needs perfectly The FM800 will enable you to offer high quality coffee specialties rapidly and individually Your customers will be impressed We hope you enjoy your coffee machine and that it will bring you many happy customers Sincerely FRANKE Kaffeemaschinen AG Dear Customer ...

Page 4: ...6 Troubleshooting 47 Overview of machine errors 47 Help with machine errors 48 Help with problems concerning product quality 49 Index 50 Explanation of symbols 3 Symbols used in the Operating instructions 3 Symbols used in the software 4 Depiction of error messages 4 Color code for error messages 4 For your safety 5 Proper use 5 General safety concerns when using the FM800 6 Scope of delivery and ...

Page 5: ...s thorough information and open communication go without saying Symbols used in the Operating instructions This symbol indicates tips shortcuts and additional information Cleaning the add on unit or individual components Describes and illustrates a step that you must perform Danger Note Warning Caution Note makes you aware of the risk of damaging the machine Danger indicates potentially life threa...

Page 6: ...not be prepared The illuminated symbol on the dashboard takes you to the error message Symbols on the dashboard non self service mode Symbol Designation Description Franke Switch between Maintenance level and Product level Milk Milk container is empty or not installed correctly Coffee bean Bean hopper is empty or not installed correctly Hot chocolate Powder container is empty or not installed corr...

Page 7: ...n is not designed to pump more viscous fluids such as sauces e g chocolate sauce Refrigeration unit A refrigeration unit is part of your FM800 It is to be used only to cool milk in conjunction with preparing coffee drinks with a FM800 coffee machine Only use pre cooled milk 2 5 C or 36 41 F Only use FRANKE cleaning solution Other cleaning agents may leave residue in the milk system Cup warmer opti...

Page 8: ...tions Please refer to your purchase agree ment Additional accessories may be obtained directly from your retailer or from FRANKE Kaffeemaschinen AG in Aarburg Switzerland You will find statements regarding the conformity of your cof fee machine in the accompanying Declaration of conformity Risk of death by electrocution Never operate a machine that has been damaged or has a dam aged power supply c...

Page 9: ...sk of injury eye injury and damage to the machine Objects in the bean hopper powder container or grinder may splinter and be ejected leading to damage to the machine or injury Never put anything into the bean hopper powder container or grinder Danger of burns The coffee and milk dispensers the hot water dispenser and the steam dispenser become hot Do not touch the outlets or nozzles The surfaces o...

Page 10: ...ng brush 1L 301160 Microfiber cloth 1H325974 Key for the locking mechanism of the door Cleaning container 1H327369 Lesen Sie die Betriebsanleitung und das Kapitel Sicherheitshinweise bevor Sie an der Maschine arbeiten Bewahren Sie die Betriebsanleitung bei der Maschine auf FM800 Originalbetriebsanleitung Operating instructions 1H328880 FM800 Basic model Scope of delivery Scope of delivery and iden...

Page 11: ... Power Input current Refrigerant Charge Refrierator KE320 to Commercial Coffee Machine 00056321 468689 40 000 001 KE320 1C1M FM N 220 240 V 50 60 Hz 25 W 1 0 A R134a 50 g 3 4 5 1 6 9 2 Scope of delivery and identification Page 9 9 8 6 5 4 3 2 1 Technical data Type for type key see below Machine number Item number Climate zone Apparatus number Identification code Manufacturer Type key Component FM8...

Page 12: ...wder container Option Front door lock Hot water dispenser Grounds door Powder lid introduction The coffee machine has numerous options To give you an overview of your machine a sample configuration is illustrated below Please note that your coffee machine may look different from the configuration shown here Coffee machine FM800 You have chosen enjoyment of every single coffee with the FM800 in thi...

Page 13: ...n unit in many regions milk is part of a good cup of coffee You can connect the refrigeration unit directly to the FM800 to make sure the milk stays fresh Flavour Station optional Our Flavour Station is available to you as an option for unusual creations You can use the Flavour Station to extend your offerings with up to three dif ferent flavors On Off switch on the inside of the rear panel Add on...

Page 14: ...o the right or to the left with your finger FRANKE switches between Maintenance level and Product level To exit Energy saver mode tip on the operating interface Select q button and confirm Switch to Maintenance level Switching to Energy saver mode To select an option tip on the respective field Menu elements of the operating interface using Quick Select as an example Navigating ...

Page 15: ...ure of the operating interface Level 1 Product selection Column with the pos sible options the production status and the waiting list individual modifications Display 2x2 3x3 or 4x4 products per page individual modifications Display 2x3 3x4 or 4x5 products per page Activate Credit Mode The Quick Select operating mode is the standard setting for self service Once your customer has selected a drink ...

Page 16: ...e happy to help you set the appro priate operating mode Product selection Product selection Product selection Menu cards Status Drink Selection if activated inspire Me Quick Select Cash Register in the Drink Selection status you cannot add any drink options with the Credit Mode setting You can activate Credit Mode in the My Settings menu under 1 Configure machine 1 5 Accounting Select Activate acc...

Page 17: ...FCI Each terminal of the power supply must be able to be interrupted by a switch The water connection must have a shut off cock with a check valve and filter and must meet the requirements of the technical data Only when being used with a water connection If your coffee machine has an electrical connection other than the one described in the table opposite you will have received additional informa...

Page 18: ... 120mm Adjustable feet optional Cross section from above Buffet feed through Top view Side view Front view The dimensions are specified in mm Prepare a stable ergonomic surface min load capacity 150 kg or 330 7 lb The operator panel should be at eye level Distance to the wall must be at least 50 mm Clearance above the machine must be at least 200 mm Adjustable feet optional can be used to compensa...

Page 19: ...eight 545mm Milk container 10liters or 2 x 4 5 liters Electrical connection 200 240V 1LNPE 100W 50 60Hz Fuse 10A Electrical cable 2000mm Ambient conditions Humidity max 80 Ambient temperature 5 32 C Weight Approx 24kg Width 300mm Depth 580mm Height 545mm Technical data for the cup warmer optional Technical data for the refrigeration unit optional Place the add on units in line with the machine and...

Page 20: ...fee machine in operation for the first time and instruct you in its operation Any recommissioning that may be necessary will by undertaken by your Service technician initial commissioning of the FM800 Risk of scalding The machine releases hot water and hot steam Do not touch the machine below the outlets or the outlets themselves Tip on the operating interface in this chapter you will learn how to...

Page 21: ...der Note your machine configuration when filling the container A pos sible configuration can be found in the Device description chapter Fill coffee beans or powder depending on the machine equipment Attach lid Filling the coffee bean and powder containers Raise lid Ensure that all ingredients are always available That way you will able to offer your customers the wide assortment of your product ra...

Page 22: ...Powder may escape Always transport the powder container closed in an upright position NOTE Slide the powder container forward about 2 cm Emptying the powder container NOTE The quality of the coffee may be impaired Dry the bean hopper well after cleaning it There must not be any residue from cleaning agents Replace the bean hopper Slide the safety pusher back until it stops Empty clean and dry the ...

Page 23: ...t Open door if necessary Press the release button and open the refrigeration unit NOTE The quality of the milk may be impaired Only use pre cooled milk Only touch the intake hose after sanitizing hands or wear disposable gloves Filling the refrigeration unit Milk Replace the grounds container and close the grounds con tainer door Empty clean and dry the grounds container Open the grounds container...

Page 24: ...e nance Switch to Maintenance level Preparing the milk system Switch the refrigeration unit off if no longer required After switching off do not close the refrigeration unit door all the way but leave it slightly open in order to prevent the formation of odors insert milk container and guide the intake hose through the opening in the cover Clean the milk container and the refrigeration unit CAuTiO...

Page 25: ... the syrup system Emptying the Flavour Station When you assign a new syrup type to a pump do not forget to update the list with the new assignment in the My settings menu under 1 11 Flavour Switch on the Flavour Station Close the Flavour Station Place syrups in the Flavour Sta tion and insert all hoses Press the release button and open the Flavour Station Filling the Flavour Station Syrups optiona...

Page 26: ...ts in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor The outlet moves down Preparation begins Product selection appears Product is ready Place the appropriate cup or glass under the outlet Select product Preparing drinks Preparing drinks with Quick Select You chose the FM800 because you love coffee and want to offer your cu...

Page 27: ...r the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WARNiNG Place the appropriate cup or glass under the outlet When you prepare several products one after the other observe the following Have sufficient glasses or cups ready to use You can continuously add new products to the waiting list during the preparation...

Page 28: ...r burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WARNiNG The outlet moves down Preparation begins Menu cards appear Product is ready Place an appropriate cup or glass under the outlet Select product Tip on the desired menu card with your fi...

Page 29: ...ration is started Open powder lid Place the appropriate cup or glass under the outlet Add powder Close the powder lid Select product options Select product Risk of scalding or burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury consult a doctor WARNiNG Drink pre...

Page 30: ...s place for as long as necessary for your drink to reach the specified temperature The preparation can be interrupted with the button The button appears as soon as the preparation is started Risk of scalding or burning The dispensers and drinks are hot Do not touch the area under the outlets in case of scalding or burns immediately cool the affected area and depending on the severity of the injury...

Page 31: ...s Clean your coffee machine at least once a day and more frequently if necessary Follow the 5 step method for all removable parts 5 step method for removable parts Dry the parts Soak the parts in water with a mild detergent Wash the parts Remove coarse dirt with a brush Rinse the parts thoroughly introduction to the automatic cleaning Even a coffee machine like the FM800 must be cared for To ensur...

Page 32: ...r and the cleaning will have to be restarted WARNiNG This is how you start the automatic cleaning The machine guides you to the next step The machine can either switch back to the Maintenance level or go into energy saver mode Your Service technician can set this option for you Follow the instructions on the operating interface and confirm with Continue Select and confirm Clean Cof fee Machine Cle...

Page 33: ...cessary to remove residue build up in the coffee and milk systems The FM800 automatically rinses after certain time intervals as well as when it is switched on or off The machine should be rinsed before initial use and when not in use for extended periods more than 2 days WARNiNG Danger of scalding Hot water is released during cleaning Do not touch the machine below the outlets or the outlets them...

Page 34: ...y Clean the FM800 See page 30 Daily Rinse the FM800 See page 31 Weekly Clean the coffee bean hopper See page 20 Weekly Clean the powder container See page 20 Every six months every 40 000 products or as necessary Maintenance by Service technician Contact a Service technician ...

Page 35: ...ion and data transfer My Settings Menu overview Your FM800 is individually programmable so that the coffee machine is just as flexible as you are We have kept the programming simple to make your job easier Try it for yourself Configuration introduction to programming Confirm each of the changes with Save Select menu 02 Switch to Maintenance level 01 All programming menu items are shown on the foll...

Page 36: ... 7 On Off Machine 6 6 Key secured Products 6 5 Maintenance 3 6 Timer 4 3 5 Timer 3 3 3 Timer 1 3 2 Date Time 3 4 Timer 2 My Settings 4 Counters 1 Configure machine 2 Set drinks 3 Date and time 6 Access rights 6 2 Settings 4 10 Powder products 4 3 Water filter 1 2 Operating mode 4 9 Water products 4 1 Machine total 1 1 Language 4 11 Flavour products 4 5 Cleanings 1 4 Cleaning 4 13 Maintenance 4 6 C...

Page 37: ...ing down buzzer while cleaning 1 4 Cleaning Switch buzzer On Off Changing basic temperature 1 7 Temperatures Change the temperature by percentage starting from the configured value Changing syrup type 1 11 Flavour Select type from list Activating accounting 1 12 Accounting Confirm with On Off Changing the color of the machine edges 1 14 Edge lighting Select color or option Configuring the machine ...

Page 38: ...ting milk quantity Milk Adjust milk quantity by percentage 2 7 Adjusting foam quantity Milk foam Adjust foam quantity by percentage 2 7 Changing powder options Powder Adjust Water quantity 1 and 2 Powder quantity 1 and 2 by percentage 2 7 Adding removing syrups Flavour Adjust the syrup quantity of the various flavors by percentage 2 7 Preparing test product Test Use Test to prepare the selected pr...

Page 39: ...ed action Menu item Information Instruction Selecting between 12 24h display Date Time Select with Select Setting the date and time Date Time Set Day Month Year Hour and Minute Setting change day for Standard Daylight Savings time Date Time Set the change day with Select Setting change time for Stan dard Daylight Savings time Date Time Set changeover time in minutes after midnight Setting timers T...

Page 40: ...nd start the process Fast simple and secure Functions Your FM800 opens up undreamed of possibilities for the individualization of your coffee machine use the advantages of the touch screen for your sales ideas individualization and data transfer Overview Confirm each of the changes with Save Select individualization and data transfer 02 Switch to Maintenance level 01 All of the menu items of the i...

Page 41: ...enu item will appear in green otherwise orange 4 Import FPC 5 Eject USB stick Individualization and data transfer menu tree 3 0 Backing up data 2 9 My Product Images 2 4 Menu Cards 2 8 Sort Cash Register 2 3 My Screen Saver 2 6 My Advertising Images 2 1 Image carousel 2 5 Advertising images 2 0 Activate Drinks 2 7 Sort Quick Select 2 2 Screen saver 1 Manage images 2 Modify depiction 3 Backing up d...

Page 42: ...ure automatically For this use the menu item 1 6 Generate directory structure Necessary folder structure on the USB stick Advertising images Screen saver Drink images Image size width x height 800 x 600 px 800 x 600 px 430 x 274 px Data format PNG with 24 bit PNG with 24 bit PNG with 24 bit and 8 bit alpha channel as required Orientation Centered on vertical axis Memory folder on USB stick Drive Q...

Page 43: ...ruction Loading images to the machine 1 0 Load images Insert a USB stick with the required directory structure Select the image type Load individual images or all images and save them Saving images from the machine 1 1 Save images Insert a USB stick Select the image type Save individual images or all images to the USB stick Clearing images 1 2 Images 1 3 Product images 1 4 Screen saver Open the de...

Page 44: ...that you wish to use and drag it to the top Viewing selection 2 1 2 6 Select Preview in order to check your selection 2 9 My Product images 2 4 Menu Cards 2 8 Sort Cash Register 2 3 My Screen Saver 2 6 My Advertising images 2 1 image carousel 2 5 Advertising images 2 0 Activate Drinks 2 7 Sort Quick Select 2 2 Screen saver using my images Make sure that the image car ousel and the screen saver are...

Page 45: ... 2 3 My Screen Saver 2 6 My Advertising images 2 1 image carousel 2 5 Advertising images 2 0 Activate Drinks 2 7 Sort Quick Select 2 2 Screen saver The activated advertising im ages can be activated for each drink in the menu item My set tings Set Drinks 2 Modify depiction Configuring my advertising images ...

Page 46: ...s 2 7 Sort Quick Select 2 2 Screen saver An image must be assigned to each available product The images can be activated through the menu item My settings Configure machine Operating mode Products to which no image has been assigned will be displayed without an image You can either use the Franke images or your own but you cannot mix the two types with one another 2 Modify depiction Assigning my p...

Page 47: ...see notes on the next page Empty the Flavour Station Empty the bean hopper and powder container Empty the milk container Clean the coffee machine and its components You will find help for this in the chapter Care of the FM800 install menu My Settings Maintenance and cleaning individualization and data transfer With every decommissioning Temporary decommissioning Decommissioning and disposal Do you...

Page 48: ...riate disposal option Ensure functional capability Contact the FRANKE Service team for proper decommissioning and storage Have your coffee machine drained by your Service technician and observe the storage conditions Storage temperatures 10 C to 50 C Humidity max 80 If you plan to start using your machine again later taking advantage of our service is essential The coffee machine must be maintaine...

Page 49: ...ppear automatically Troubleshooting Help is available from your FM800 in the event of problems Events and information are shown on the monitor screen Should you be unable to resolve a problem despite all best efforts please contact our Service department Message with an instruction for your customer Self service mode Message with an instruction Non self service mode in self service mode an error i...

Page 50: ...akers 120 No ground coffee Add coffee beans or powder and select the product again or cancel 121 Fill left container Position 1 Left container is empty Position 1 Depending on the machine configuration please fill with powder suitable for automatic coffee makers or with coffee beans 122 Fill center bean hopper Position 2 Bean hopper center is empty Position 2 Please add coffee beans 123 Fill right...

Page 51: ...es Solution Temperature too high Lower coffee temperature Grind too fine Select a coarser grind Too little powder Increase amount of coffee Roast too dark Change coffee Coffee tastes bitter Possible causes Solution Poor grind Contact Customer Service Minimal coffee usage Load smaller amount of coffee Coffee beans bad Replace coffee beans Residual cleaning solution Rinse the machine Cup dirty Check...

Page 52: ...ning reminder 35 Drink temperature 35 Edge Lightning 35 Keypad tones 35 Language 35 Products per page 35 Configuring options 34 Credit Mode 14 D Data transfer 38 Date 37 Daylight Saving Time 37 Description of the machine 10 Add on units 11 Coffee machine 10 Dimensions 16 Adjustable feet 16 Coffee machine 16 Disposal 46 A Access rights 37 Add on units 11 Cup warmer 11 Flavour Station 11 Refrigerati...

Page 53: ...in Code 37 Access rights 37 Change Pin Code 37 Cleaning 30 Individualization and data transfer 38 My Settings 33 Powder container 19 Emptying 20 Filling 19 Powder lid 27 Prepare milk system 22 Prepare Syrup System 23 Preparing drinks 24 with Cash Register 25 with Inspire me 26 with Quick Select 24 Preparing products see Preparing drinks Product images 44 Product quality 49 Programming see Configur...

Page 54: ...52 T Technical data 15 Coffee machine 15 Cup warmer 17 Flavour Station 17 Refrigeration unit 17 Time 37 Timers 37 Troubleshooting 47 Machine error 48 Product quality 49 Type key 9 Type plate 9 W Wipe protection 31 ...

Page 55: ...Item Order number Cleaning tablets 25 pcs BK 328399 Cleaning tablets 100 pcs BK 328400 Cleaning solution 1L 301219 Frother 1H 328465 Consumable materials ...

Page 56: ...Your distribution partner Franke Kaffeemaschinen AG Franke Strasse 9 4663 Aarburg Switzerland Tel 41 0 62 787 31 31 www franke com issued 03 2013 order number 1H 328 880 revision 0 ...

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