-19010500- • Rev. B • June 11, 2018
8
TROUBLESHOOTING
ISSUE
POSSIBLE CAUSE
REMEDY
Unit does not run.
Rocker switch is in the
OFF position.
Toggle the rocker switch to the ON position.
Electronic controller has
been turned off.
Push and hold power button (located in the top-
right corner of controller) for 5-7 seconds.
Circuit breaker has
been tripped.
Check circuit breaker to see if it has tripped.
Reset if necessary.
Unit is running, but does not reach
target operating temperatures.
Store’s ambient
temperature is too high.
Decrease set point temperature of controller
(refer to
Unit Temperature Adjustment, Page 5).
Condenser coil is dirty
or clogged with debris.
Use a soft bristle brush to clean coils (refer to
the store’s
Planned Maintenance Manual).
Product in drawers is above the
target temperature.
Store’s ambient
temperature is too high.
Decrease set point temperature of controller
(refer to
Unit Temperature Adjustment, Page 5).
Food has not been pre-
chilled before placement
in the drawers.
Place product into cold storage until product
temperature has been brought down to within
food safety limits.
Frost building up on openings
around drawers.
Door gaskets are
damaged or not
installed correctly.
Verify that the drawer gaskets are installed
correctly and are not cracked or damaged.
Product in drawers freezes.
Set point temperature
of controller is too low.
Increase set point temperature of controller
(refer to
Unit Temperature Adjustment, Page 5).
If following these steps does not fix the problem,
contact
Franke at (800) 537-2653 and press 2 for Technical Support.
