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Fractal Design
Integra Series
Troubleshooting
Computer does not start
Open the computer case and check if the standby LED on the motherboard is lit.
Note:
The LED can be in various shapes and in different positions on the motherboard – refer to the
motherboard manual for more details.
Motherboard LED is ON
In this case, the PSU is supplying the motherboard with standby power. Several common
issues can cause it not to turn on, please check the following before returning the PSU to the
reseller:
1.
Ensure that the ATX12V cable or cables are connected correctly – consult the mother-
board manual for more details.
2. Ensure that the case’s power button cable is correctly connected to the motherboard –
consult the motherboard manual for more details.
As an alternative, connect the two “Power Button” pins on the motherboard to the reset button
cable from the case, then push the reset button. This will confirm whether or not the case’s power
button is working correctly.
3.
Disconnect all non-essential devices. Leave the PSU connected to the CPU, system
memory (RAM), CPU cooling and motherboard.
If the computer starts in this configuration, reconnect the other components one by one
to identify the faulty device.
4.
If possible, connect the PSU to a different set of essential devices to confirm it is faulty.
Motherboard LED is OFF
In this case, the motherboard could be faulty, or not supplied with standby power from the
PSU. Please check the following before assuming that the PSU is faulty and returning it to
the reseller:
1. Ensure that the main power cord is connected to both the PSU and to a live power
source. Check the power outlet with another electric device, such as a lamp, to ensure
that it provides power.
2.
Ensure that the switch on the back of the PSU is in the ON position (marked “I”).
3.
Disconnect and reconnect the ATX power cables attached to the motherboard.
4.
If possible, connect the PSU to a different motherboard, to confirm whether the PSU or
the motherboard is faulty.
Computer powers on but then immediately turns off
Refer to the same troubleshooting steps as for the “Motherboard LED is ON” section above.
Power supply is noisy
All Fractal Design power supplies have been developed with low noise levels as a high prior
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ity. However, PSUs are typically never completely silent. PSU noise should be barely percep
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tible with the computer case closed.
Mechanical noise / Fan noise
All fans generally get louder with time and wear. This is not a cause for a typical warranty
claim. If the fan is excessively noisy on a brand new power supply,
please contact the reseller.
NOTE:
Over time dust can accumulate on the fan grill, and produce excessive noise – clear the accu-
mulation using a can of compressed air.
Electrical noise / humming / coil whine
Typically, electrical noise is caused by minor incompatibility issues between components,
such as between the power supply and the VRM modules on a graphics card. This noise
may only occur at certain load combinations, and can therefore often be avoided by making
slight changes to the power load.
Please try altering the following settings before returning the PSU to the reseller:
•
Power saving features of the CPU and motherboard, such as C1E (Enhanced Halt
State) and EIST (Enhanced Intel SpeedStep® Technology) – refer to the motherboard
manual for more details on which features the motherboard supports and how to change
their settings
•
Graphics card driver options, including the “vsync” option – refer to the graphics card
manual for instructions on how to changes these settings.
If the noise level is not reduced after adjusting power load settings, Fractal Design considers
loud electrical noise an acceptable cause for a warranty claim.
Limited Warranty and Limitation of Liability
Fra
ctal Design Integra R2 Series PSUs are guaranteed for thirty-six (36) months from the
date of delivery to end-user, against defects in materials and/or workmanship. Within this lim-
ited warranty period, products will either be repaired or replaced at Fractal Design discretion.
Warranty claims must be returned to the agent who sold the product, shipping prepaid.
The warranty does not cover:
•
Products which have been used for rental purposes, misused, handled carelessly or ap
-
plied such away that is not in accordance with its stated intended use.
•
Products damaged from an Act of Nature including, but not limited to, lightning, fire, flood
and earthquake.
•
Products whose serial number and/or the warranty sticker have been tampered with or
removed.
