Business iQ (BiQ) Self Help Troubleshooting Guide
Printed: 5 July 2021
© FOXTEL Management Pty Ltd 2020
3
1. Blank TV Screen – One Box
1.
Is the TV powered on (e.g. an LED illuminated on its front panel)?
•
Yes – Continue below.
•
No – TV is not powered. Power on TV or seek help from property
maintenance team to power TV on. Issue resolved.
2.
Press the Power key on the Foxtel remote control to bring the TV & box out of
standby mode. Is TV out of standby mode?
•
Yes – Continue below
•
No – Go to
Remote does not Bring TV Out of Standby
3.
Is the box Welcome screen displayed on the TV?
•
Yes – Continue below.
•
No – Go to
TV not Displaying Output from Box
4.
Press Exit on the Foxtel remote control to display live channels (i.e. FTA &
Foxtel). Is there a red “No Signal” message (as in image below), which moves
around the TV screen?
•
Yes – Go to
Red “No Signal” Which Moves Around TV Screen – One Box.
•
No – Continue below.
5.
Note the channel number (default is typically 500 – Fox Sports News) and then
channel surf through the channel line-up by pressing the CH up key on the
Foxtel remote control either back to this channel or until a red “No Signal”
message is displayed. Do any of the channels display a red “No Signal”
message (i.e. do not display video)?
•
Yes – Go to
Red “No Signal” Which Moves Around TV Screen – One Box
•
No – All channels have signal as expected. Issue resolved.
2. Red “No Signal” Which Moves Around TV Screen – One
Box
1.
Is white ‘E’ message displayed on the TV (e.g. E016 or E017 as in image
below)?
•
Yes – Go to
Entitlement (“E”) Error on TV Screen.
•
No – Continue below.
2.
Is a red “No Signal” message (as in image below) displayed for all Foxtel
channels (numbers 100+)?
•
Yes – Go to
Loss of All FTA and/or Foxtel Channels – One Box.
•
No – Continue below.
3.
At this step the assumption is a red “No Signal” message is displayed for FTA
channels (any from numbers 1-99). Does property have a vuStreamer (Foxtel’s
IPTV headed)?
