94
w
w
w
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www
www
www
www
www
www
www
www
.foscam.co
.foscam.co
.foscam.co
.foscam.co
.foscam.co
.foscam.co
.foscam.co
.foscam.co
m
m
m
m
m
m
m
m
Shenzhen
Shenzhen
Shenzhen
Shenzhen
Shenzhen
Shenzhen
Shenzhen
Shenzhen
Foscam
Foscam
Foscam
Foscam
Foscam
Foscam
Foscam
Foscam
Intelligent
Intelligent
Intelligent
Intelligent
Intelligent
Intelligent
Intelligent
Intelligent
Technology
Technology
Technology
Technology
Technology
Technology
Technology
Technology
Co.,
Co.,
Co.,
Co.,
Co.,
Co.,
Co.,
Co.,
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Limited
Tel:
Tel:
Tel:
Tel:
Tel:
Tel:
Tel:
Tel:
86
86
86
86
86
86
86
86
755
755
755
755
755
755
755
755
2674
2674
2674
2674
2674
2674
2674
2674
5668
5668
5668
5668
5668
5668
5668
5668
Fax:
Fax:
Fax:
Fax:
Fax:
Fax:
Fax:
Fax:
86
86
86
86
86
86
86
86
755
755
755
755
755
755
755
755
2674
2674
2674
2674
2674
2674
2674
2674
5168
5168
5168
5168
5168
5168
5168
5168
94
94
94
94
•
Write
Write
Write
Write your
your
your
your RMA
RMA
RMA
RMA number
number
number
number and
and
and
and the
the
the
the return
return
return
return reason
reason
reason
reason
(the problem of the product) on the
warranty card along with the complete package to send them back.
Replacement
Replacement
Replacement
Replacement Services
Services
Services
Services
••••
If
If
If
If customers
customers
customers
customers ask
ask
ask
ask for
for
for
for replacement
replacement
replacement
replacement service,
service,
service,
service, please
please
please
please contact
contact
contact
contact point-of-purchase
point-of-purchase
point-of-purchase
point-of-purchase and
and
and
and
follow
follow
follow
follow their
their
their
their policy.
policy.
policy.
policy.
•
Our technicians will inspect all items returned for replacement requests. If the retuned
product is found in working order, we will return the same item received. However
customers shall be responsible for all shipping & handling charges incurred for getting the
units back to customers.
•
If returned products are found defective, we will replace the product and assume the
shipping cost for sending back the replacement unit to customers.
•
If for any reason, we are unable to provide a replacement of the original returned item(s).
You will have a choice for a “Substitute” item at the same equal value.
•
We do not provide exchange and replacement due to normal
hardware
hardware
hardware
hardware upgrade
upgrade
upgrade
upgrade
according the market after 14 days after the product is delivered.
•
Our technicians will test the product before send out the replacement, any other demand
for
more
more
more
more than
than
than
than two
two
two
two times
times
times
times
replacement for the same product during replacement limit will
be rejected.
••••
Replaced
Replaced
Replaced
Replaced product
product
product
products
s
s
s are
are
are
are warranted
warranted
warranted
warranted from
from
from
from the
the
the
the balance
balance
balance
balance of
of
of
of the
the
the
the former
former
former
former warranty
warranty
warranty
warranty period.
period.
period.
period.
Warranty
Warranty
Warranty
Warranty Forfeiture
Forfeiture
Forfeiture
Forfeiture
•
Warranty is void if purchase from unauthorized distributor or reseller.
••••
Warranty
Warranty
Warranty
Warranty is
is
is
is void
void
void
void if
if
if
if trade-mark,
trade-mark,
trade-mark,
trade-mark, serial
serial
serial
serial tags,
tags,
tags,
tags, product
product
product
product stickers
stickers
stickers
stickers have
have
have
have been
been
been
been removed,
removed,
removed,
removed,
altered
altered
altered
altered or
or
or
or tampered
tampered
tampered
tampered with.
with.
with.
with.
•
Warranty is void for mishandling, improper use, or defacing the product.
••••
Abuse
Abuse
Abuse
Abuse firmware
firmware
firmware
firmware upgrade
upgrade
upgrade
upgrade without
without
without
without the
the
the
the authorized
authorized
authorized
authorized technician
technician
technician
technician’’’’s
s
s
s guidance.
guidance.
guidance.
guidance.
•
Warranty is void for physical damage, altered, either internally or externally, improper or
inadequate packaging when returned for RMA purposes.
•
Warranty is void if damage has resulted from accident, dismantle, abuse, or service or
modification by someone other than the appointed vendor, souse, fission or the spare part
has been over the period of warranty.
•
Warranty is void if product is damaged due to improper working environment or operation.
(For example, improper temperature, humidity, unusual physical or electrical stress or
interference, failure or fluctuation of electrical power, static electricity,
using
using
using
using wrong
wrong
wrong
wrong
power
power
power
power adapter
adapter
adapter
adapter
, etc.)
•
Warranty is void if damaged by the use of parts not manufactured or sold by FOSCAM.
•
Damage caused by improper installation of third-party products.
•
Warranty is void if damaged for irresistible cause, such as earthquake, fire, lightning, flood,
etc.
•
Product beyond limited warranty.
All manuals and user guides at all-guides.com
