Troubleshooting
Page 6
FortiFone User Guide
Troubleshooting
Troubleshooting guide
Symptoms
Corrective actions
Phone not obtaining an
IP address
The DHCP server is not responding.
1.
Ensure your DHCP server is online. This is typically your
router.
2.
Reboot the router or DHCP server.
3.
If you are still experiencing issues, the phone may require
advanced network configuration. Contact your
administrator.
Phone will not register
On the
Extension
page of the FortiVoice interface, ensure the
MAC address is correctly entered and the
Phone Type
is
FON-H25
. Save your configuration and reboot the phone.
No audio during a call
1.
Check the handset connections.
2.
Make sure the phone is properly registered with the
phone system.
