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12

Troubleshooting

3

Symptom

Corrective Action

Display is blank

Confirm the phone’s power source.
1.  If you are using Power over Ethernet (PoE):

•  Ensure your Ethernet cable is plugged into the WAN port 

on the back of your phone.

•  Ensure the PoE switch is properly configured. If it still 

doesn’t work, replace the Ethernet cable.

2.  If you are using the power adapter:

•  Ensure it is plugged in. If it still doesn’t work, replace the 

power adapter.

Phone not  
receiving a DHCP  
IP Address

The DHCP server is not responding.
1.  Ensure your DHCP server is online. This is typically your 

router.

2.  Reboot the router or DHCP server.
3.  If you are still experiencing issues, the phone may require 

advanced network configuration. Please contact your 
administrator or refer to the 

FON-575 User Guide

.

No name and 
Extension Number

  

is displayed

Your phone is not registered.
1.  On the 

Extensions

 page of the FortiVoice interface, ensure 

the MAC address is correctly entered and the 

Phone Type

 is 

FON-575

. Save your configuration and reboot the phone.

2.  On the phone, ensure the 

Server

 is correct. To verify, see 

“For use as an external extension”

.

3.  If your phone is configured as an external extension, 

check the network connection and firewall settings at the 
FortiVoice location.

No audio during  
a call

1.  Check the handset/headset connections.
2.  Make sure the phone is properly registered with the 

phone system.

3.  If your phone is configured as an external extension, 

check the network connection and firewall settings at the 
FortiVoice location.

Summary of Contents for FortiFone FON-575

Page 1: ...FortiFone FON 575 QuickStart Guide ...

Page 2: ...e extent Fortinet enters a binding written contract signed by Fortinet s General Counsel with a purchaser that expressly warrants that the identified product will perform according to certain expressly identified performance metrics and in such event only the specific performance metrics expressly identified in such binding written contract shall be binding on Fortinet For absolute clarity any suc...

Page 3: ...Installation 7 Attaching the stand 7 Connecting the phone 8 Setting up the phone 9 Using the Phone 10 Troubleshooting 12 Cautions and Warnings 13 Regulatory Compliance 13 Fortinet Product License Agreement EULA and Warranty Terms 15 Contents ...

Page 4: ......

Page 5: ... enregistrer le produit pour recevoir Support technique Nouvelles fonctionnalitées du produit Protection contre de nouvelles menaces La reistrazione ti permette di usufruire di Supporto Tecnico Nuove funzionalita Proteezione dalle ultime minaccce Debe registrar el producto para recibir Apoyo técnico Nuevas funcionalidades del producto Protección contra ataques 登録のお願い 本日 フォーティネット製品の登録をしてください 登録すると次...

Page 6: ...s features Start by configuring an extension in the phone system Refer to the FortiVoice Administration Guide for information about configuring an extension For further details about your phone please see the FON 575 User Guide The following items are included in the box Box Includes ...

Page 7: ...aching the stand 1 Line the four posts on the top of the base up with the four holes on the back of the phone depending on the level of tilt you prefer 2 Slide sideways into place until secure 1 Installation ...

Page 8: ... the WAN port to the network with the provided Ethernet cable 4 Optionally connect your desktop PC to the PC port with an Ethernet cable not supplied 5 If the network supports PoE a power adapter is not required The phone requires 9 W to function with PoE If PoE is not supported on the network connect the power adapter to the DC 5V 2A power jack ...

Page 9: ...e can be used outside of the FortiVoice location as an external extension The phone must manually be configured to contact the Provisioning Server the FortiVoice in order to obtain registration information 1 On the phone press the Menu button 2 Select Advanced 3 Enter the password as 23646 4 Select Maintenance 5 Select Auto Provision 6 Select Static Provisioning Server 7 Set the Mode to After Rebo...

Page 10: ...ng the Phone 2 Softkey Function History Accesses the call history stored on the phone Directory Accesses the contacts stored on the phone DND Toggles Do Not Disturb on and off Menu Accesses the Settings menu ...

Page 11: ...ff History accesses the history of calls with this phone Voicemail accesses voicemail and voicemail greetings Headset toggles the headset on and off Redial places a call to the last number dialed Speakerphone toggles the speaker on and off Programmable keys can be configured for a variety of functions such as appearances for extensions park lines Consult the FortiVoice Administration Guide for mor...

Page 12: ... phone may require advanced network configuration Please contact your administrator or refer to the FON 575 User Guide No name and Extension Number is displayed Your phone is not registered 1 On the Extensions page of the FortiVoice interface ensure the MAC address is correctly entered and the Phone Type is FON 575 Save your configuration and reboot the phone 2 On the phone ensure the Server is co...

Page 13: ...erate the equipment This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance of 20cm between the radiator and your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter Industry Canada Equipment Standard for Digital Equip ment IC...

Page 14: ... EU Norsk Dette produktet er i samsvar med direktiv 2014 53 EU Polski Ten produkt jest zgodny z dyrektywą 2014 53 UE Português Este produto está em conformidade com a Diretiva 2014 53 UE Rumunski Acest produs este în conformitate cu Directiva 2014 53 UE Slovensky Tento produkt je v súlade so smernicou 2014 53 EÚ Slovensko Ta izdelek je v skladu z Direktivo 2014 53 EU Suomi Tämä tuote on direktiivi...

Page 15: ...less specifically agreed to in writing by Fortinet the Software to one end user on a permanent basis provided that i you ensure that your customer and the end user receives a copy of this Agreement is bound by its terms and conditions and by selling the Product or Software you hereby agree to enforce the terms in this Agreement against such end user ii you at all times comply with all applicable U...

Page 16: ... or services are not provided in exchange for Fortinet maintaining current business or for new business opportunities and c the Products and or services are not being received for the benefit of and are not being transferred to any government entity representative or affiliate 11 U S Government End Users The Software and accompanying documentation are deemed to be commercial computer software and ...

Page 17: ... work under the terms of Section 6 Any executables containing that work also fall under Section 6 whether or not they are linked directly with the Library itself 6 As an exception to the Sections above you may also combine or link a work that uses the Library with the Library to produce a work containing portions of the Library and distribute that work under terms of your choice provided that the ...

Page 18: ...nce you have not signed it However nothing else grants you permission to modify or distribute the Program or its derivative works These actions are prohibited by law if you do not accept this License Therefore by modifying or distributing the Program or any work based on the Program you indicate your acceptance of this License to do so and all its terms and conditions for copying distributing or m...

Page 19: ...w versions will be similar in spirit to the present version but may differ in detail to address new problems or concerns Each version is given a distinguishing version number If the Library specifies a version number of this License which applies to it and any later version you have the option of following the terms and conditions either of that version or of any later version published by the Fre...

Page 20: ... com Training Services Course descriptions availability schedules and location of training programs in your area https www fortinet com support and training training html Technical Discussion Forums Communicate with other customers and Fortinet partners about Fortinet products services and configuration issues https support fortinet com forum FortiGuard Threat Research and Response Up to date info...

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