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6
Troubleshooting
1
、
No signal on the HDTV
Check if the HDMI cable is securely connected.
Check if you have selected the correct HDMI input on your HDTV.
Check the antenna cable, replace the cable, or connect the cable to the receiver tightly.
Set the values of the tuner parameters correctly in the installation menu.
Check the antenna connections.
2
、
Cannot turn on your product.
Check if the power connector has completely plugged into the DC socket of your TV.
Check if the power supply is stable.
3
、
Cannot connect to network
Make sure the network cable is securely connected and he Ethernet work well.
Make sure Wi-Fi network is connected and the security key for the encrypted network is correct.
Make sure you select the correct IP address settings.
4
、
Some HDTVs cannot display the entire picture
Setup the screen ratio on your HDTV as automatic.
On your HDTV, go to Menu >Screen >Press arrow buttons to select the ratio type > Choose
automatically display the entire screen.
5
、
The remote control does not work
Make sure the batteries are good and they are inserted correctly in the remote control.
Make sure no objects block the path between the remote control and the signal sensor area on the
product.
Make sure the distance between the remote control and the box is no more than 5 meters.
Check the batteries for power, and if exhausted replace the batteries in the remote control.
6
、
No picture or sound
Check if the Audio/ Video output connection from the product to TV correctly.
Press the MUTE button Turn TV on.
