Reporting Safety Defects
THE FOLLOWING IS ADDED AS A REQUIREMENT
OF THE NATIONAL HIGHWAY TRAFFIC SAFETY
ADMINISTRATION (NHTSA).
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
Forest River Inc.
If NHTSA receives similar complaints, it may open an
investigation and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
Forest River Inc.
To contact NHTSA, you may call the Vehicle Safety
H o t l i n e
t o l l - f r e e
a t
1 - 8 8 8 - 3 2 7 - 4 2 3 6
( T T Y:
1-800-424-9153); go to
http://www.safercar.gov
; or
write to: Administrator, NHTSA, 400 Seventh Street
SW, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov
.
Contact Us
Forest River Wants Satisfied Customers
Your satisfaction and goodwill are important to both your
RV dealer and to Forest River. If you experience a prob-
lem and you have exhausted all attempts to rectify the
situation with your RV dealership, you may consider con-
tacting the Forest River Warranty/Customer Service rep-
resentative. Contact information is provided below
according to brand.
When calling, please have the following information
ready:
1. Your VIN number.
2. Name and location of your selling dealer.
3. The date of your purchase.
4. The nature of the problem.
Rockwood/Flagstaff
Phone: (574) 642-2640
Viking RV
Phone: (269) 467-6321
Customer Information
7
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