FOREO 2-YEAR LIMITED WARRANTY AND 10-YEAR QUALITY GUARANTEE
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase, against
defects due to faulty workmanship or materials. If you discover a defect and notify FOREO during the
2-year warranty period, FOREO will, at its discretion, replace the device free of charge.
The warranty covers working parts that affect the device’s function. It does NOT cover purely cosmetic
deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any
attempt to open or disassemble the device (or its accessories) will void the warranty.
For any warranty claim, reasonable evidence must be provided that the date of the claim is within the
warranty period. For this reason, please keep your original purchase receipt for the duration of the
warranty period.
To claim your warranty, you must first register and log in to your account on www.foreo.com, then
select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA)
number which should be returned with the FOREO product to your nearest FOREO office. Shipping
costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and
does not affect those rights in any way.
As a continuation of the terms of FOREO’s TWO (2) Year Limited Warranty, FOREO’s TEN (10) Year
Quality Guarantee makes owners eligible to purchase a new device from www.foreo.com for 50% of the
listed price should a manufacturing defect be discovered in this time. See the Customer Care section of
www.foreo.com for full terms and conditions.
TROUbLESHOOTING
LED does not pulse when charger is connected?
• Battery is fully charged, ready for up to 450 full cleansing and anti-aging routines.
• Battery is drained and will require several minutes to acknowledge charging cable.
• Charging cable is not properly connected. Check wall socket and charging port.
The LUNA
™
Pro does not activate when the center button is pressed?
• Battery is empty. Recharge your LUNA
™
Pro.
• Interface is locked. Unlock it by holding down
+
and
–
buttons together.
The LUNA
™
Pro cannot be switched off and/or interface buttons do not respond?
• Microprocessor is temporarily malfunctioning. Connect the charging cable to restore function
to normal.
The LUNA
™
Pro’s silicone surfaces have degraded to a sticky or bubbly texture?
• Discontinue use. Silicone is highly durable, but degrades under certain conditions – consult this
manual’s Cleaning, Storage and Safety section for how to prevent this.
If you experience any other problems with your LUNA
™
Pro, or if you have any questions regarding its
operation, please visit the Customer Care section of www.foreo.com and fill in the
Help Desk
form.