8
6. WHY DOESN’T MY CHARGER GO ALL THE WAY IN?
The charging cable for your LUNA
™
4 mini is not supposed to go all the way into the device. It is completely
normal for it to stick out a bit from the device.
7. MY CHARGE DIDN’T LAST 500 USES.
500 uses refer to 500 minutes, so the duration of the charge depends on how often and for how long the device
is used.
8. IS THE CHARGING POINT ON LUNA
™
4 mini WATERPROOF?
Yes, the charging point is waterproof which means you can safely use the device in the shower. Make sure the
device is completely dry before charging and do not use it while charging. Once you are done using your device,
store it in a dry area. Do not leave the device submerged in water.
THE APP
1. WHY DO I HAVE TO DOWNLOAD THE APP BEFORE USING LUNA
™
4 mini
All app-enabled FOREO products need to be activated and unlocked via the FOREO For You App the first time
they turn them on. This helps us protect against fake/copied FOREO products, and it makes it easier to register
the warranty and protect your investment.
2. HOW DO I PAIR MY LUNA
™
4 mini DEVICE WITH THE FOREO APP?
Download the FOREO For You app to your smartphone or tablet and turn on Bluetooth. Press the universal
button on your device once to turn it on. A blinking white light indicates your device is in pairing mode. Follow the
instructions in the app to register and pair your LUNA
™
4 mini device.
3. DOES LUNA
™
4 mini WORK WITHOUT THE APP?
Yes! The App helps you manage your device settings, but you can use LUNA
™
4 mini manually. Simply press the
power button to turn on device for cleansing mode, or double press it to activate the Glow Boost mode.
4. I CAN’T REGISTER MY DEVICE OR MY DEVICE KEEPS DISCONNECTING. WHAT SHOULD I DO?
Follow the steps to troubleshoot the FOREO For You application:
1) Delete and reinstall the application - perhaps the application simply needs to be updated
2) Ensure that your mobile's operating system has been updated to the latest version (ensure that your
mobile phone is running the latest software update)
3) After deleting and reinstalling the application, make sure to restart your phone
3) Delete your phone's cookies and cache memory
5) Ensure that your device is fully charged and that your Bluetooth is turned on
USING LUNA
™
4 mini
1. HOW OFTEN CAN I USE MY LUNA
™
4 mini DEVICE?
LUNA
™
4 mini devices are safe and gentle enough to use every day, either morning or night. We recommend
using your LUNA
™
4 mini any time your skin needs a deeper cleanse.
2. HOW LONG CAN I USE IT PER DAY?
Given the efficiency of cleansing, we recommend that you do not use LUNA
™
4 mini for more than 3 minutes
per day.
3. CAN I SHARE MY LUNA
™
4 mini WITH OTHER PEOPLE, SUCH AS FAMILY MEMBERS?
For hygiene reasons, we do not recommend sharing your LUNA
™
4 mini with anyone else.
4. CAN LUNA
™
4 mini BE USED FOR REMOVING MAKEUP?
All make-up should be removed before doing the cleansing routine with any of our devices.
