The ISSA
™
is not activated when pressing the center button?
• Battery is empty. Recharge your ISSA
™
.
• Interface is locked. Unlock it by holding down + and – buttons together.
The ISSA
™
cannot be switched off and/or interface buttons do not respond?
• Microprocessor is temporarily malfunctioning. Connect the charging cable to restore function to normal.
The ISSA
™
’s light does not blink when charger is connected?
• Battery is fully charged, ready for up to 365 full cleaning routines.
• Battery is drained and will require several minutes to acknowledge charging cable.
• Charging cable is not properly connected. Check electrical outlet/USB socket and charging port.
The ISSA
™
has fallen into water and the charging port is wet?
• Dry off and continue use. The ISSA
™
is completely waterproof and the charging port is fully sealed.
TROUBLESHOOTING
Precautions to be taken in the event of changes in the performance of the ISSA
™
If you experience any other problems with your FOREO toothbrush device, or if you have any questions
regarding its operation, please visit the Customer Care section of www.foreo.com and fill in the Help Desk form.
2
-YEAR LIMITED WARRANTY
FOREO warrants this device for a period of TWO (2) YEARS, after the original date of purchase, against
defects due to faulty workmanship or materials. If you discover a defect and notify FOREO during the
warranty period, FOREO will, at its discretion, replace the device free of charge.
The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic
deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any
attempt to open or take apart the device (or its accessories) will void the warranty.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within
the warranty period. To validate your warranty, please keep your original purchase receipt together with
these warranty conditions for the duration of the warranty period.
To claim your warranty, you must first register and log in to your account on www.foreo.com, then
select the option to make a warranty claim. You will be sent a Return Merchandise Authorization (RMA)
number which should be returned with the FOREO product to your nearest FOREO office. Shipping
costs are non-refundable. This undertaking is in addition to your statutory rights as a consumer and
does not affect those rights in anyway.
10
-YEAR QUALITY GUARANTEE
As a continuation of the terms of FOREO’s TWO (2) year limited warranty, FOREO’s TEN (10) year
quality guarantee makes owners eligible to purchase a new device from www.foreo.com for 50% of the
listed price. See the Customer Care section of www.foreo.com for full terms and conditions.
* 2 -Year Limited Warranty and 10-Year Quality Guarantee do not apply to Replacement Brush Heads.
WARRANTY TERMS AND CONDITIONS
