6
TROUBLESHOOTING
Precautions to be taken in the event of changes in the performance of the ISSA
TM
mini.
The ISSA
TM
mini is not activated when pressing the center button?
•
Battery is empty. Recharge your ISSA
TM
mini.
The ISSA
TM
mini cannot be switched off and/or interface buttons do not respond?
•
Microprocessor is temporarily malfunctioning. Connect the charging cable to restore function to normal.
The ISSA
TM
mini's light does not blink when charger is connected?
•
Battery is fully charged, ready for up to 200 full cleaning routines.
•
Battery is drained and will require several minutes to acknowledge charging cable.
•
Charging cable is not properly connected. Check electrical outlet/USB socket and charging port.
The ISSA
TM
mini has fallen into water and the charging port is wet?
•
Dry off and continue use. The ISSA
TM
mini is completely waterproof and the charging port is fully sealed.
If you do not find the answer to your specific question in the troubleshooting section, or if you have any other
questions regarding the device’s operation, please visit the Customer Care section of www.foreo.com and fill in
the Help Desk form.
WARRANTY TERMS AND CONDITIONS
REGISTER WARRANTY
To activate your 2-Year Limited Warranty and 10-Year Quality Guarantee, register the number provided on the
FOREO Authenticity Card at www.foreo.com Warranty and Returns section under Customer Care.
2-YEAR LIMITED WARRANTY
FOREO warrants this device for a period of TWO (2) YEARS after the original date of purchase against defects
due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts
that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or
damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories)
will void the warranty.
If you discover a defect and notify FOREO during the warranty period, FOREO will, at its discretion, replace the
device free of charge. Claims under warranty must be supported by reasonable evidence that the date of the
claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together
with these warranty conditions for the duration of the warranty period.
This 2-Year Limited Warranty is exclusive of all other warranties, whether oral or written, express or implied. There
are no implied warranties created by the manufacture, sale or use of the product.
To claim your warranty, you must log in to your account at www.foreo.com then select the option to make a warranty
claim. You will be sent a Return Merchandise Authorization (RMA) number and full instructions from Customer Care
on how to return your FOREO product to your nearest FOREO office. Shipping costs are nonrefundable. This
undertaking is in addition to your statutory rights as a consumer and does not affect those rights in any way.
