Ford SYNC 3 Supplement Manual Download | Manualshive

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AppLink issues

Possible solution(s)

Possible cause(s)

Issue

On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to
close it. Tap the home
button again, then select the
app again to restart it. After
a few seconds, the app
should then appear in SYNC
3's Mobile App's Menu.

Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if
you press the "Phone"
button.

There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did
not switch Bluetooth off.

My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.

108

MKC (TME) , enUSA, Edition date: 01/2016, Second Printing

SYNC™ 3

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Summary of Contents for SYNC 3

Page 1: ...May 2016 Third Printing Supplement SYNC 3 Litho in U S A GJ5J 19A285 DA SYNC 3 Supplement if equipped owner ford com ford ca ...

Page 2: ...e specifications design or equipment at any time without notice or obligation No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without our written permission Errors and omissions excepted Ford Motor Company 2016 All rights reserved Part Number 01 2016 20160114172239 ...

Page 3: ......

Page 4: ...creen 18 Using Voice Recognition 19 Entertainment 27 Climate 38 Phone 46 Navigation 52 Electric Vehicle Information 62 Apps 83 Settings 85 SYNC 3 Troubleshooting 100 1 MKC TME enUSA Edition date 01 2016 Second Printing Table of Contents ...

Page 5: ...2 MKC TME enUSA Edition date 01 2016 Second Printing ...

Page 6: ... may affect the use of electronic devices while driving Getting to Know Your System The SYNC 3 system allows you to interact with a variety of features using the touchscreen and voice commands By integrating with your Bluetooth enabled phone the touchscreen provides easy interaction with audio multimedia climate control navigation and your phone s SYNC 3 compatible apps Using the Touchscreen To op...

Page 7: ...of the buttons on this bar to select a feature Feature Bar E The touchscreen allows you quick access to all of your comfort navigation communication and entertainment options Using the status and feature bar you can quickly select the feature you want to use Note Your system is equipped with a feature that allows you to access and control audio features for 10 minutes after you switch the ignition...

Page 8: ...ys It only displays when there is not a physical button for the heated steering wheel Heated steering wheel B If equipped When the passenger s temperature has been adjusted and is no longer linked to the driver s temperature it displays here If Dual is turned off and the temperatures are linked the passenger s temperature does not display Passenger Temperature C If equipped 5 MKC TME enUSA Edition...

Page 9: ...aming Roaming H This icon displays when you receive a text message on your phone Text Message I This icon displays when 911 Assist is set to off and your phone is connected to SYNC 911 Assist Off J If Available The Bluetooth alert icon displays when there is an active Bluetooth alert Bluetooth Alert K This icon displays to show an active Bluetooth connection Bluetooth L Messages may also appear in...

Page 10: ...If equipped Connect and control SYNC 3 compatible apps running on your iphone or android device Also access built in additional features such as SiriusXM Traffic and Travel Link if equipped Apps If your vehicle is a hybrid plug in hybrid or electric this is also where your settings and power information is located You can customize your system with various settings for the touchscreen display feat...

Page 11: ...s not sure of your request or when there are multiple possible responses to your request When using voice commands words and icons may appear in the status bar indicating the status of the voice command session See Using Voice Recognition page 19 Accessing and Adjusting Modes Through Your Vehicle Information Display If Equipped Depending on your vehicle and selected options you may be able to cont...

Page 12: ...View current road and speed limit if information is available Naviga tion View current route next turn time to your destination depending on cluster level distance to destination depending on cluster level and ability to cancel route If you do not have an active navigation route programed the compass is shown 9 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 13: ...instead of navigation If you press the right arrow to go into the compass menu you can see the compass graphic The compass displays the direction in which the vehicle is traveling not true direction for example if the vehicle is traveling west the middle of the compass graphic displays west north displays to the left of west though its true direction is to the right of west Using the Steering Whee...

Page 14: ... display back on Temperature fan and climate control buttons Control the temperature fan speed or settings of the climate control system 911 Assist WARNINGS Unless the 911 Assist setting is set on before a crash the system will not dial for help which could delay response time potentially increasing the risk of serious injury or death after a crash Do not wait for 911 Assist to make an emergency c...

Page 15: ...Roadside Emergencies sections of your owner manual To switch 911 Assist on and off please view the settings information See Settings page 85 To make sure that 911 Assist works correctly SYNC must be powered and working properly at the time of the incident and throughout feature activation and use The 911 Assist feature must be set on before the incident You must pair and connect a Bluetooth enable...

Page 16: ... or activation of the fuel pump shut off Certain versions or updates to 911 Assist may also be capable of electronically or verbally disclosing to 911 operators your vehicle location or other details about your vehicle or crash to assist 911 operators to provide the most appropriate emergency services If you do not want to disclose this information do not switch the feature on Safety Information W...

Page 17: ...iusXM Traffic and Travel Link sports scores movie times or ski conditions Any action that requires you to use a keyboard is restricted such as entering a navigation destination or editing information All lists are limited so the user can view fewer entries such as phone contacts or recent phone call entries See the following chart for more specific examples Restricted features Pairing a Bluetooth ...

Page 18: ...u need to log into your owner account and visit the SYNC software update page Website owner ford com Website owner lincoln com www syncmyride ca www syncmaroute ca The website notifies you if an update is available You can then select to download the update You will need an empty USB drive Please check the website for minimum requirements Once you have inserted the USB drive into your computer cho...

Page 19: ...ystem confirms when it has connected to the network Available Wi Fi Networks You must also give the system permission to update automatically Upon vehicle delivery the System asks you if you would like to use the automatic update feature If you agree to automatic updates you can press OK to confirm If this selection does not appear upon vehicle delivery you can access it through the General Settin...

Page 20: ...e book text messages read and unread and call history including history of calls when your cell phone was not connected to the system In addition if you connect a media device the system creates and retains an index of supported media content The system also records a short diagnostic log of approximately 10 minutes of all recent system activity The log profile and other system data may be used to...

Page 21: ...creen display Tile Item Shows the active media source Audio A If your vehicle does not have navigation this space contains the compass Displays the current setting of the passenger heated or climate controlled seats Passenger Heated and Climate Controlled Seats B This icon does not display if your vehicle has hard button controls for heated and climate controlled seats 18 MKC TME enUSA Edition dat...

Page 22: ...gth of time and distance to your destination If your vehicle does not have navigation this space contains the audio information If equipped You can touch any of the feature displays to access that feature Anytime you select the home button the system returns you to this screen USING VOICE RECOGNITION The SYNC 3 system allows you to use voice commands to control features like audio and climate cont...

Page 23: ...next page of options on any screen where multiple pages of choices are given Next Page You can use this command to view the previous page of options on any screen where multiple pages of choices are given Previous Page Gives you available commands you can use on the current screen Help Included here are some of the most popular commands for each SYNC 3 feature Audio Voice Commands ___ is a dynamic...

Page 24: ...r USB connected device USB For USB audio only you can say the name of an artist album song or a genre to listen to that selection Your system must finish indexing before this option is available For example you could say Play artist The Beatles or Play song Penny Lane Play Genre ___ Play Playlist ___ Play Artist ___ Play Album ___ Play Podcast ___ Play Song ___ Play Audiobook ___ For USB audio onl...

Page 25: ...ing a Phone You can use voice commands to connect your Bluetooth enabled phone to the system To pair your phone press the voice button and when prompted say Description Voice command Follow the on screen instructions to complete the pairing process See Settings page 85 Pair Phone Making Calls ___ is a dynamic listing meaning that for phone voice commands it can be the name of the contact you wish ...

Page 26: ...list Once you have provided the digits of the phone number you can say the following commands Description Voice Command If the full number was not entered with the first command you can continue saying the number 0 9 Tells SYNC 3 to make the phone call Dial Tells SYNC 3 to erase the last block of digits stated Delete Tells SYNC 3 to erase the entire number Clear Text Message Voice Commands To acce...

Page 27: ...ou to enter the intersection search functionality Find Intersection State the name of the POI category you would like to search for nearby such as Destination nearest restaurants Destination Nearest ___ Allows you to see a list of your previous destinations Destination Previous Destination Allows you to route to your home address Destination Home In addition you can say these commands when a route...

Page 28: ...e also voice commands that you can use when app s are connected to SYNC 3 Description Voice command At any time you can say the name of a mobile app to start the mobile app on SYNC 3 Say the name of an app SYNC 3 will list the available voice commands for the specified app if the app is running on SYNC 3 Say the name of an app followed by help SiriusXM Traffic and Travel Link Voice Commands If Equ...

Page 29: ...gs Description Voice command Allows you to enter the voice settings functionality Voice Settings Sets standard prompting with longer prompts Interaction Mode Standard Sets advanced prompting with shorter prompts Interaction Mode Advanced Allows the system to confirm before making a phone call Phone Confirmation On The system does not confirm before placing a call Phone Confirmation Off The system ...

Page 30: ...ion ends Fan speed can also be adjusted normally during a voice session simply press fan buttons or turn fan knob to increase or decrease fan speed to desired setting To disable this automatic fan speed reduction feature during voice sessions press and hold the climate control AC and Recirculated air buttons simultaneously release and then increase fan speed within 2 seconds To re enable this feat...

Page 31: ...ay here as individual source selections Apps This feature may not be available in all markets and requires an active subscription AM FM Radio Tuning a Station You can use the tune or seek controls on the radio bezel to select a station To tune a station using the touchscreen select Menu item Direct Tune A pop up appears allowing you to type in the frequency of a station You can only enter a valid ...

Page 32: ...of music sports news weather traffic and entertainment programming Your factory installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle See an authorized dealer for availability For more information on extended subscription terms a service fee is required the online media player and a list of SIRIUS satellit...

Page 33: ...lect a different preset until you return to live audio Pressing this button returns you to the live broadcast Live Save the current song artist or team as a favorite The system alerts you when it plays again on any channel ALERT Selecting this button allows you to enable and edit alerts See Settings page 85 Memory Presets To set a preset tune to the station then press and hold one of the memory pr...

Page 34: ...ips Action Cause Message No action required This message should disappear shortly Radio requires more than two seconds to produce audio for the selected channel Acquiring Signal If this message does not clear shortly or with an ignition key cycle your receiver may have a fault See an authorized dealer for service There is an internal module or system failure present Satellite antenna fault SIRIUS ...

Page 35: ...hapter See Settings page 85 Note HD Radio broadcasts are not available in all markets HD Radio technology is the digital evolution of analog AM FM radio Your system has a special receiver that allows it to receive digital broadcasts where available in addition to the analog broadcasts it already receives Digital broadcasts provide a better sound quality than analog broadcasts with free crystal cle...

Page 36: ...ess the saved station if your vehicle is outside the station s reception area HD Radio Reception and Station Troubleshooting Potential reception issues If you are listening to a multicast station and you are on the fringe of the reception area the station may mute due to weak signal strength Reception area If you are listening to HD1 the system changes back to the analog broadcast until the digita...

Page 37: ...n and out No action required This is normal behavior Wait until the audio is available The digital multicast is not available until the HD Radio broadcast is decoded Once decoded the audio is avail able There is an audio mute delay when selecting HD2 or HD3 multicast preset or Direct Tune No action required The station is not available in your current location The previously stored multicast prese...

Page 38: ... audio information appears on the screen The following buttons are also available Function Button You can use the browse button to select a track Browse Select this button and a small number one displays to indicate the track is set to repeat Repeat For MP3 CDs this button allows you to toggle through repeat off repeat one track a small number one displays and repeat current folder a small folder ...

Page 39: ...e cover art or Info button For some devices SYNC 3 is able to provide 30 second skip buttons when you listen to audio books or podcasts These buttons allow you to skip forward or backward within a track While playing audio from a USB device you can look for certain music by selecting the following Function Button If available displays the list of tracks in the Now Playing playlist Browse This opti...

Page 40: ...ces if they support this feature Select this option to play audio from your USB device Apps The system supports the use of certain audio apps such as Pandora or iHeartRadio through a USB or bluetooth enabled device Each app gives you different on screen options depending on the app s content See Apps page 83 Supported Media Players Formats and Metadata Information The system is capable of hosting ...

Page 41: ... as unknown SYNC 3 is capable of indexing up to 50 000 songs per USB device for up to 10 devices CLIMATE Touch the climate button on the touchscreen to access your climate control features Depending on your vehicle line and option package your climate screen may look different from one of the screens shown below Your screen may not contain all of the features shown Note You can switch temperature ...

Page 42: ...eat passengers to adjust the rear climate settings Touch it again to prevent the rear seat passengers from adjusting the settings Rear Control automatically turns off when you use the touchscreen to adjust the rear climate settings If your vehicle has automatic climate controls select Auto to connect the rear climate settings to the Auto settings of the driver Touch the up and down arrows to adjus...

Page 43: ...vent window fogging you cannot select recirculated air when Defrost is on MAX Defrost Touch the button to maximize defrosting Outside air flows through the windshield vents the fan automatically adjusts to the highest speed and the temperature dial returns to the full heat position You can use this setting to defog or clear a thin covering of ice from the windshield The heated rear window also aut...

Page 44: ...the temperature dial returns to the full heat position You can use this setting to defog or clear a thin covering of ice from the windshield The heated rear window also automatically turns on when you select MAX Defrost Defrost Touch to clear the windshield of fog and thin ice Touch again to return to the previous airflow selection When on defrost provides outside air to reduce window fogging and ...

Page 45: ...ntrolled seat icon to adjust the climate controlled seat off and on if equipped Fan speed Touch up or down to increase or decrease the volume of air circulated in your vehicle I Rear A pop up appears on the screen to display the rear control options J Touch the power icon to switch the rear climate control functions off and on Touch Rear Control to allow the rear seat passengers to adjust the rear...

Page 46: ...ted air Touch to switch the recirculated air on or off which may reduce the amount of time needed to cool down the interior and help reduce odors from reaching the interior Recirculated air also engages automatically when you select MAX A C You can engage this manually in any airflow mode except defrost It may also turn off in all airflow modes except MAX A C to reduce fog potential Driver heated ...

Page 47: ...the temperature dial returns to the full heat position You can use this setting to defog or clear a thin covering of ice from the windshield The heated rear window also automatically turns on when you select MAX Defrost Defrost Touch to clear the windshield of fog and thin ice Touch again to return to the previous airflow selection When on defrost provides outside air to reduce window fogging and ...

Page 48: ...limate controlled seat off and on if equipped Fan speed Touch up or down to increase or decrease the volume of air circulated in your vehicle I Rear A pop up appears on the screen to display the rear control options J Touch the power icon to switch the rear climate control functions off and on Touch Rear Lock to prevent the rear seat passengers from adjusting the rear climate settings Touch it aga...

Page 49: ... defrost and footwell defrost Recirculated air Touch to switch the recirculated air on or off which may reduce the amount of time needed to cool down the interior and help reduce odors from reaching the interior Recirculated air also engages automatically when you select MAX A C You can engage this manually in any airflow mode except defrost It may also turn off in all airflow modes except MAX A C...

Page 50: ...e with SYNC 3 This allows you to use your cell phone in a hands free manner To begin paring make sure you activate Bluetooth on your device To add a phone select one of two methods Action and Description Menu Item Follow the on screen instructions Add Phone You hear a prompt telling you to search for SYNC on your device Select SYNC on your device Confirm that the six digit PIN appearing on your ph...

Page 51: ...ssful SYNC 3 prompts you to choose your settings for certain features Your cell phone may also prompt you to give SYNC 3 permission to access information For more information on your cell phone s capability see your cell phone s manual and visit the website At a minimum most cell phones with Bluetooth wireless technology support the following functions Answering an incoming call Ending a call Dial...

Page 52: ... drop down menu at the top of the screen You can choose Missed Outgoing Incoming All All of your contacts from your phone display in alphabet ical order Contacts B Selecting this button allows you to choose a specific letter to view A Z Jump Displays the name of your phone and takes you to the phone settings options Phone Settings C 49 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 53: ...utton to send all calls directly to your voice mail All ringtones and alerts will be set to silent Do Not Disturb F iPhone users also see a button that allows them to access Siri on the touchscreen You can also access Siri by pressing and holding the voice button on the steering wheel Making Calls There are many ways to make calls from the SYNC 3 system including using voice commands See Using Voi...

Page 54: ...essing the X button will delete the last digit typed Receiving Calls During an incoming call an audible tone sounds Caller information appears in the display if it is available To accept the call select Menu Item Accept Note You can also accept the call by pressing the phone button on the steering wheel To reject the call select Menu Item Reject Note You can also reject the call by pressing the ph...

Page 55: ... km h Receiving a Text Message When a new message arrives an audible tone sounds and the screen displays a pop up with the caller name and ID if supported by your cell phone You can select Action and Description Menu Item Have SYNC 3 read the message to you Hear It View the text on the touchscreen View To call the sender Call You can select from 15 preset message Press the message that you would l...

Page 56: ...e screen You can choose from the following options E207750 Heading up 2D map This always shows the direction of forward travel to be upward on the screen This view is available for map scales up to 3 mi 5 km E207749 North up 2D map always shows the northern direction to be upward on the screen E207748 3D map mode provides an elevated perspective of the map Adjust this viewing angle and rotate the ...

Page 57: ...estination Mode To set a destination press Description Menu Item Destination Enter a navigation destination in any of the following formats Street Address Search number street city state For example 12 Mainstreet Dearborn MI Partial Address number street if searching in current state number street and zip code or postal code in Canada if searching out of state You can enter unique addresses that c...

Page 58: ...master reset See SYNC 3 Troubleshooting page 100 Select to navigate to your set Home destination Home The time it takes to travel from your current location to Home displays To set your Home press A prompt appears asking if you would like to create a favorite for home Select Home Enter a location into the search bar and press Yes Save Select to navigate to your set Work destination Work The time i...

Page 59: ...and you see the favorites screen You can now select this address from the favorites screen POI categories that may display based on market and vehicle configuration Point of Interest POI Categories Food Fuel hotel ATM Press to view additional categories Once you have selected a category follow the menus to find what you are looking for See All Inside of these categories you can search by Nearby Al...

Page 60: ...system uses a variety of screens and prompts to guide you to your destination Start During Route guidance you can press the maneuver arrow icon on the map if you want the system to repeat route guidance instructions When the system repeats the last guidance instruction it updates the distance to the next guidance instruction since it detects that the vehicle is moving The navigation map shows your...

Page 61: ...turn list by selecting the road from the list A screen then appears and you can press Avoid The system calculates a new route and displays a new turn list You can find the SiriusXM Traffic and Travel Link information by pressing this button This information requires an active subscription to SiriusXM Traffic and Travel Link Traffic List When a route is not active a list of nearby traffic incidents...

Page 62: ...ormation on how to set waypo ints Edit Waypoints Use this button to re order or remove your waypoints Optimize Order You can also have the system set the order for you by pressing Go To return to your route press Waypoints You can add a waypoint to a navigation route as a destination along your route To add a waypoint 1 Select the search icon magnifying glass while on an active route This brings u...

Page 63: ...ctions When you have selected a point of interest the location and information appear such as address phone number and a star rating Press More Information to see a photo a review a list of services and facilities the average room or meal price and the web address This screen displays the point of interest icons For restaurants cityseeker can provide information such as star rating average cost re...

Page 64: ...hort cut that is more efficient at a given time than the route provided by SYNC 3 but you should expect a slight difference in minutes or miles with the SYNC 3 route Navigation Map Updates Annual navigation map updates are available for purchase through your dealership by calling 1 866 462 8837 in the United States and Canada or 01 800 557 5539 in Mexico You can also visit Website www navigation c...

Page 65: ...ur vehicle is a Hybrid Electric Vehicle or a Plug In Hybrid Electric vehicle it has unique electric vehicle information that is available through the Apps section of the touch screen 62 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 66: ...s you to set up the charging convenience features Note You can set up and edit these profiles using the MyFord Mobile internet application For more information on MyFord Mobile and to set up your MyFord Mobile account visit Website www myfordmobile com 63 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 67: ... or charging station instead of your vehicle battery Cabin Conditioning Setting GO Times allows you to control charging schedules and cabin conditioning settings so your vehicle is ready to drive when you are By setting a GO Time your vehicle can use your value charge settings to minimize your electricity costs but still prioritize getting a full charge before your GO Time A calendar view allows y...

Page 68: ... duration B Charge profile and mode displays the charging profile and charging mode for the vehicle s present location C Estimated charge time limits displays the estimated minimum and maximum times to fully charge the high voltage battery and the battery s present state of charge as a percentage of total plug in capacity D 65 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 69: ...ature C This accesses your GO Time Schedule see GO Time Schedule later in this section Edit D This cancels the cabin conditioning for the present GO Time Once you touch Skip the GO Time and Temperature grey out and the LED illuminates on the Skip button Touch the button again to switch on the cabin conditioning This feature allows you to ignore the present GO Time without having to delete it or ha...

Page 70: ...splays when the gearshift selector lever is in position P Charge at GO Time under 100 Note Charging occurs as soon as you plug the vehicle in The system limits cabin conditioning to 15 minutes before your GO Time To eliminate the conflict notification immediately or to prevent a conflict in the future try the following Switch the present GO Time to occur later Plug the vehicle into a 240V high cur...

Page 71: ...nplugged Charge Start and Complete information is for the present vehicle location Next Charge This means you plugged the vehicle in and it is ready to charge Typical of Value Charge mode the vehicle may not start charging right away because it is set to charge at times with lower utility costs Waiting to charge This means the high voltage battery is charging Charging 68 MKC TME enUSA Edition date...

Page 72: ...ge completion Complete B When the vehicle is in Charge Now mode and unplugged the system displays the char ging duration in hours Once you plug in the vehicle the value shows the estimated time to finish charging Charge Now Duration When the vehicle is in Value Charge mode the system displays the estimated charge complete time It is normal for the estimated complete time to change when charging Th...

Page 73: ...ging once you plug it in Once you plug it in the system shows the actual charge start time At Plug In When the vehicle is in Value Charge mode the system displays the scheduled charge start time for example 8 00 PM Once charging starts the system continues to display the actual charge start time Scheduled Charge Start Time Value Charge Profile and Mode E210846 70 MKC TME enUSA Edition date 01 2016...

Page 74: ...e location Default Profile Touch this button if you want your vehicle to immediately charge when plugged in at this profile location This button illuminates when Charge Now is the charge mode selected for the presently detected charge profile Charge Now B Touch this button if you want to take advantage of off peak electricity rates The vehicle optimizes the charge schedule to be complete by the ne...

Page 75: ...left Battery A 240V High Power is the estimated minimum charging time from the present high voltage battery level to full charge 100 This represents the shortest amount of time you should expect the high voltage battery to recharge under ideal conditions Ideal conditions include a 240V charging station and a minimum 30A service and high voltage battery at a moderate temperature To Fully Charge B 7...

Page 76: ...the GO Time Schedule by selecting the edit option under MY GO Time on the Charge Setting screen Action and Description Menu Item This turns on the GO Time schedule On This turns off the GO Time schedule This also turns off the cabin conditioning function Use this mode to prevent using energy for cabin preconditioning when you leave your vehicle plugged in and do not plan to use it for a while such...

Page 77: ... Item These change the hours and minutes of your GO Time The minutes change in increments of five You can also switch the settings for AM and PM by touching those buttons Time and These switch the setting for your selected cabin conditioning temperature for this GO Time event You can select from four settings Cabin Conditioning and Off 85 F 29 5 C 72 F 22 C 65 F 18 5 C Note Cabin conditioning can ...

Page 78: ...icle schedules charging to be complete by your GO Time and does not condition the cabin Note Make sure you save your settings before returning to the previous screen If you do not touch Save the system will not automatically store the settings Value Charge Profiles You can access the Value Charge Profile screen by selecting the edit option in the bottom right hand corner of the Charge Settings scr...

Page 79: ...t Value Charge Profile later in this section Edit Once you create profile names this section displays the Value Charge Profile names and current Charge Mode for specific locations You can set up and edit these profiles using the MyFord Mobile internet or smartphone application You can program up to nine unique charge profiles Customer Defined Value Charge Profiles Default Value Charge Profile You ...

Page 80: ...ted charge times 240V and 120V Touching this button erases the Default Value Charge preferences Clear Touching this button stores your Default Value Charge prefer ences If you touch the back arrow button to return to the previous screen without saving your settings the system does not store them and you need to enter them again Save Note Make sure you save your settings before returning to the pre...

Page 81: ...or Flow C Appears when you plug your vehicle into the charging station When charging the high voltage battery from the charging station you can see flow from the plug to the battery on the screen Engeri Only Plug D Includes all power usage from the low voltage accessories such as the climate control fan headlights and heated seats The higher the power usage is from these accessories the larger the...

Page 82: ...the engine node is active but the fuel flow path is off An example of this is when your foot is off the accelerator pedal and the vehicle is traveling at a high speed Fuel to Engine Flow I Provides you with the reason s the gasoline engine is on When the gasoline engine is off this display does not appear Engine On due to reasons displayed by the system are in a chart following this list Engine On...

Page 83: ...ly 2 Accessories indicates electrical power demands from your vehicle s accessory systems Accessories use power but do not contribute to making the vehicle move The power flow displays power usage from the climate control system and other accessories separately 3 The climate control system may determine A C is necessary even when you turn it off In this case you may see some climate power when the...

Page 84: ...se Energi Only The engine is on due to high or low high voltage battery temperature This is a normal operating condition The vehicle returns to electric mode automatically when possible Battery Temperature Energi Only The engine is on to optimize vehicle operation The vehicle returns to electric mode when possible Normal Operation The engine is on to provide increased powertrain braking This can o...

Page 85: ...ws for GPS mapping when a vehicle is registered to a MyFord or MyLincoln Mobile account To remove the vehicle from the account thereby removing GPS mapping ability a Master Reset can be performed in the vehicle See Settings page 85 Before transferring ownership of a vehicle owners may choose to execute a Master Reset or Factory Reset completed via the MyFord or MyLincoln Mobile website Either meth...

Page 86: ...tphone app s terms of service and privacy policies because Ford is not responsible for your app or its use of data Note In order to use an app with SYNC 3 the App needs to be running in the background of your phone If you shut down the app on your phone it shuts down the app on SYNC 3 as well Note If a SYNC 3 AppLink compatible app is not shown in the Apps Domain make sure the required app is runn...

Page 87: ...pp with SYNC 3 Note If you disable group permissions apps will still be enabled to work with SYNC unless you deactivate All Apps in the settings menu SiriusXM Traffic and Travel Link If Equipped WARNING Driving while distracted can result in loss of vehicle control crash and injury We strongly recommend that you use extreme caution when using any device that may take your focus off the road Your p...

Page 88: ...s if available Movie Listings Touch this button to view the nearby weather current weather or the five day forecast for the chosen area Weather Select to see the weather map which can show storms radar information charts and winds Map Select to choose from a listing of weather locations Area Touch this button to view scores and schedules from a variety of sports You can also save up to 10 favorite...

Page 89: ...s you to access the following options for active devices only Action and Description Menu Item For some Apple devices SYNC 3 can adjust the playback speed of podcasts When a podcast is playing you can choose Podcast Speed Faster Normal Slower For some Apple devices SYNC 3 can adjust the playback speed of audiobooks When an audiobook is playing you can choose Audiobook Speed Faster Normal Slower Fo...

Page 90: ...ia device Device Informa tion Clock To adjust the time select the up and down arrows on either side of the screen The arrows on the left adjust the hour and arrows on the right adjust the minute You can then select AM or PM You can adjust the following features Action and Description Menu Item Select how time displays Clock Format When active the clock adjusts to time zone changes Auto Time Zone U...

Page 91: ...evice when it appears on the system screen A six digit PIN appears on your device and on the system screen If your device prompts you to enter a PIN enter the PIN displayed on the touch screen If the system does not ask you to enter a pin confirm that the PIN provided by SYNC 3 matches the PIN on your cell phone when you are prompted by the system The display indicates when the pairing is successf...

Page 92: ...b ility see your cell phone s manual and visit the Ford or Lincoln website Website owner ford com owner lincoln com www syncmyride ca www syncmaroute ca Once you have paired a device you can adjust the following options Action and Description Menu Item View Devices You can then select You can add a Bluetooth enabled device by following the steps in the previous table Add a Bluetooth Device You can...

Page 93: ... this option to re download your contact list manually Re download Phonebook Select this option to delete the in vehicle contact list Deleting the in vehicle list does not erase the contact list on the connected phone Delete Phone book Action and Description Menu Item Set Phone Ringtone You can then select No sound plays when a call comes to your phone No Ringtone The currently selected ringtone o...

Page 94: ...r phone manual for more details Roaming Warning When enabled a message displays when the battery on your phone is running low Low Battery Notification 911 Assist Note This service is only available in the United States and Canada Select this button to modify the on or off setting for this feature If the mobile phone s contacts have been downloaded you can adjust the following option Action and Des...

Page 95: ...this option stores the six strongest stations in your current location to the last preset bank of the currently tuned source Navigation You can adjust many of the Navigation preferences by selecting the following menus Map Preferences Action and Description Menu Item Map Prefer ences Then select any of the following When this option is active the system shows 3D renderings of build ings 3D City Mo...

Page 96: ... destination programming The system only calculates one route based on your preferred route setting Always Use ___ Route When activated the system uses your selected route type to calculate only one route to the desired destination The system selects High Occupancy Vehicle or car pool lanes when providing route guidance Use HOV Lanes The system searches for and displays available parking locations...

Page 97: ...nnected device The connected devices sends data to Ford in the United States The encrypted information includes your VIN SYNC 3 module number anonymous usage statistics and debugging information Updates may take place automatically Note Standard data rates will apply Ford is not responsible for any additional charges you may receive from your service provider when your vehicle sends or receives da...

Page 98: ...ate No update is required The system has detected a new app requiring authoriza tion or a general permissions update is required Select this button if an update is required and you want to request this update manually For example when your mobile device is connected to a Wi Fi hotspot select Request Update Request Update Grant or deny permissions to all apps at once All Apps Grant or deny an indiv...

Page 99: ...English Spanish or French Language Select to display units in kilometers or miles Distance Select to display units in Celsius or Fahrenheit Temperature Select to have the system beep to confirm choices made through the touch screen Touch Screen Beep If your vehicle has capa citive touch controls activate this option to hear a audible confirmation of your selections Touch Panel Beep When activated ...

Page 100: ... code may be required Connect More information about the network displays such as the signal strength and security type Wireless Network Details The system alerts you when your vehicle is parked and a Wi Fi network is within range if SYNC 3 is not already connected Wi Fi Available Notifications Ambient Lighting If Equipped Tap a color once to active ambient lighting This sets the color to the high...

Page 101: ...isable this option using the slider Rear Camera Delay You can find more information on the rear view camera system in the parking aids chapter of your owner manual Onboard Modem Serial Number ESN Selecting this button on the settings menu shows you the ESN number for your system You need this number for certain registrations such as Satellite Radio Display To make adjustments using the touchscreen...

Page 102: ... Enable this option to have the system confirm a contacts name with you before making a call Phone Confirmation Enable this option to have the system display a list of available voice commands when the voice button is pressed Voice Command List Valet Mode Valet mode allows you to lock the system No information is accessible until the system is unlocked with the correct PIN When you select valet mo...

Page 103: ...it the Ford or Lincoln website Website owner ford com owner lincoln com www syncmyride ca www syncmaroute ca Cell phone issues Possible solution Possible cause Issue Refer to your device s manual about audio adjustments The audio control settings on your cell phone may be affecting SYNC 3 performance There is back ground noise during a phone call Try switching your cell phone off resetting it or r...

Page 104: ...on SYNC 3 Check your cell phone s compatibility This is a cell phone dependent feature I am having trouble connecting my cell phone to SYNC 3 Try switching your cell phone off resetting it or removing the battery then try again Possible cell phone malfunction Try deleting your device from SYNC 3 and deleting SYNC from your device then trying again Always check the security and auto accept prompt s...

Page 105: ...ssaging application Replying to text messages using SYNC 3 is not supported by iPhone Text messages from WhatsApp and Face book Messenger are not supported Your cell phone must support downloading text messages through Bluetooth to receive incoming text messages This is a cell phone dependent feature Audible text messages do not work on my cell phone Because each cell phone is different refer to y...

Page 106: ...ice in your vehicle during very hot or cold temperatures This is a device limitation SYNC 3 does not recognize my device when I start my vehicle Make sure you connect the device to SYNC 3 and that you have started the media player on your device This is a device dependent feature Bluetooth audio does not stream The device is not connected Make sure that all song details are popu lated Your music f...

Page 107: ...has a lock screen enabled Disconnect the device from SYNC 3 Try switching your device off resetting it or removing the battery then connect it back to SYNC 3 This is a device limitation When I connect my device I sometimes do not hear any sound To listen to Apple devices through USB select AirPlay from the devices Control Center then select Dock Connector To listen to Apple devices through Bluetoo...

Page 108: ...tioning the vehicle so that the windshield is not facing the hotspot If you have metallic window tinting There may be an obstruc tion between SYNC 3 and the hotspot Poor signal seen by SYNC 3 despite being near a hotspot but not on the windshield position the vehicle to face the hotspot If all windows are tinted you can open the windows in the direction of the hotspot if that is feas ible Try to r...

Page 109: ...f the hotspot requires a subscrip tion you may contact the service provider It is possible that there is no new software The connected hotspot may be a managed one and it requires either a subscrip tion or agreeing to the terms and conditions SYNC 3 seems to connect with a hotspot and the signal strength is excellent but the software is not being updated AppLink issues Possible solution s Possible...

Page 110: ...ith AppLink Also some may have a Ford SYNC setting so check the app s settings menu on the phone Closing and restarting apps may help SYNC 3 find the application if you cannot discover it inside the vehicle On an Android device if apps have an Exit Sometimes apps do not properly close and re open their connection to SYNC 3 over ignition cycles for example My phone is connected my app s are running...

Page 111: ...f and then on to reset it on your phone If you are in your vehicle SYNC 3 should be able to automatically re connect to your phone if you press the Phone button There is a Bluetooth issue on some older versions of the Android operating system that may cause apps that were found on your previous vehicle drive to not be found again if you did not switch Bluetooth off My Android phone is connected my...

Page 112: ...ide of the device The Bluetooth volume on the phone may be low I have an Android phone I found and started my media app on SYNC 3 but there is no sound or the sound is very low Force close or uninstall the apps you do not want SYNC 3 to find If the app has a Ford SYNC setting disable that setting in the app s settings menu on the phone Some Android devices have a limited number of Bluetooth ports ...

Page 113: ...mple say Play Artist Prince or Play song Purple Rain You may not be saying the name exactly as it appears on your device Make sure you are saying the complete title such as California remix featuring Jennifer Nettles If there are any abbreviations in the name like ESPN or CNN you have to spell those E S P N or C N N Make sure that song titles artists album and playlists names do not have any speci...

Page 114: ...cell phone You may not be saying the name exactly as it appears on your phone book The SYNC 3 voice control system is having trouble recognizing foreign names stored on my cell phone Helpful Hint You can select your contact manually Press PHONE Select the option for phonebook and then contact name Press the soft key option to hear it SYNC 3 will read the contact name to you giving you some idea of...

Page 115: ...g foreign tracks artists albums genres and playlist names from my media player or USB flash drive SYNC 3 uses a synthetically generated voice rather than pre recorded human voice SYNC 3 uses text to speech voice prompt technology The system generates voice prompts and the pronunciation of some words may not be accurate for my language SYNC 3 offers several new voice control features for a wide ran...

Page 116: ... a contact name directly from the phonebook without pre recording for example call John Smith or selecting a track artist album genre or playlist directly from your media player for example play artist Madonna SYNC 3 System Reset The system has a System Reset feature that can be performed if the function of a SYNC 3 feature is lost This reset is intended to restore functionality and will not erase...

Page 117: ...9 8466 owner ford com Website www syncmyride ca www syncmaroute ca Lincoln Support United States 1 800 521 4140 Customer Relation ship Center Canada 1 800 387 9333 Mexico 01 800 719 8466 owner lincoln com Website www syncmyride ca www syncmaroute ca 114 MKC TME enUSA Edition date 01 2016 Second Printing SYNC 3 ...

Page 118: ...gation Menu 57 SiriusXM Traffic and Travel Link 61 Waypoints 59 P Phone 46 During a Phone Call 51 Making Calls 50 Pairing Your Cell Phone for the First Time 47 Phone Menu 48 Receiving Calls 51 Text Messaging 52 S Settings 85 911 Assist 91 Ambient Lighting 97 Bluetooth 87 Clock 87 Display 98 General 96 Media Player 86 Mobile Apps 94 Navigation 92 Phone 88 Radio 91 Sound 85 Valet Mode 99 Vehicle 97 ...

Page 119: ...Phone Voice Commands 22 SiriusXM Traffic and Travel Link Voice Commands 25 Voice Settings Commands 26 116 MKC TME enUSA Edition date 01 2016 Second Printing Index ...

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