Ford Mariner hybrid 2011 Owner'S Manual Download Page 3 | Manualshive

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Customer Assistance

268

Reporting safety defects (U.S. only)

275

Reporting safety defects (Canada only)

275

Cleaning

276

Maintenance and Specifications

284

Engine compartment

286

Engine oil

288

Battery

290

Engine Coolant and Motor/Electronics Coolant

292

Fuel information

298

Air filter(s)

309

Part numbers

312

Maintenance product specifications and capacities

313

Engine data

315

Accessories

318

Ford Extended Service Plan

320

Scheduled Maintenance Guide

324

Normal scheduled maintenance and log

330

Index

342

All rights reserved. Reproduction by any means, electronic or mechanical
including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
notice and without incurring obligation.

Copyright © 2010 Ford Motor Company

Table of Contents

3

2011 MKZ Hybrid

(hkz)

Owners Guide, 2nd Printing
USA

(fus)

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Summary of Contents for Mariner hybrid 2011

Page 1: ...ation system 66 SYNC威 66 Climate Controls 67 Dual automatic temperature control 67 Navigation system based climate control 70 Rear window defroster 74 Lights 75 Headlamps 75 Turn signal control 80 Bulb replacement 82 Driver Controls 87 Windshield wiper washer control 87 Steering wheel adjustment 88 Power windows 93 Mirrors 95 Speed control 96 Moon roof 99 Table of Contents 1 2011 MKZ Hybrid hkz Ow...

Page 2: ...ehicle loading 210 Trailer towing 216 Recreational towing 217 Driving 218 Starting 218 Brakes 222 AdvanceTrac威 225 Transmission operation 232 Reverse sensing system 233 Rear view camera system 235 Roadside Emergencies 246 Getting roadside assistance 246 Hazard flasher switch 247 Fuel pump shut off 248 Fuses and relays 248 Changing tires 256 Wheel lug nut torque 262 Jump starting 263 Wrecker towing...

Page 3: ...5 Accessories 318 Ford Extended Service Plan 320 Scheduled Maintenance Guide 324 Normal scheduled maintenance and log 330 Index 342 All rights reserved Reproduction by any means electronic or mechanical including photocopying recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company Ford may c...

Page 4: ...therefore some of the items covered may not apply to your particular vehicle Furthermore due to printing cycles it may describe options before they are generally available Remember to pass on the Owner s Guide when reselling the vehicle It is an integral part of the vehicle SAFETY AND ENVIRONMENT PROTECTION Warning symbols in this guide How can you reduce the risk of personal injury to yourself or...

Page 5: ...button cell batteries may contain Perchlorate Material Special handling may apply for service or vehicle end of life disposal See www dtsc ca gov hazardouswaste perchlorate BREAKING IN YOUR VEHICLE Your vehicle does not need an extensive break in Try not to drive continuously at the same speed for the first 1 000 miles 1 600 km of new vehicle operation Vary your speed frequently in order to give t...

Page 6: ...the cabin and minimize emissions Driving The gas engine automatically starts and stops to provide power when it s needed and to save fuel when it s not While coasting at low speeds coming to a stop or standing the gas engine normally shuts down and the vehicle operates in electric only mode Conditions that may cause the engine to start up or remain running include Considerable vehicle acceleration...

Page 7: ...our Hybrid is equipped with a high voltage battery A cool battery ensures battery life and provides the best possible performance Your hybrid high voltage battery may periodically re condition itself to ensure maximum efficiency You may notice slight changes in drivability during this process but it s an important part of your hybrid s high voltage battery optimization features The high voltage ba...

Page 8: ... to operate for 3 5 seconds after the key is turned to the off position This is a normal condition as the vehicle s computers are relearning the operating characteristics of your particular engine in order to operate it at maximum efficiency Braking Your hybrid is equipped with standard hydraulic braking and regenerative braking Regenerative braking is performed by your transmission and it capture...

Page 9: ...o the motor generator and enable the vehicle to drive The clicks are the sound of these contactors as they close and open during start up and shut down Why does the engine sometimes start at key on The vehicle s computer will determine if an engine start is required at key on Silent Key Start SKS will start the engine if it is necessary for cabin heating windshield defrost or if the outside temper...

Page 10: ...ximize your hybrid s fuel economy What is the fan noise I hear from the rear of my hybrid The fan noise comes from a fan located inside the high voltage battery This fan turns on when the battery requires cooling air The fan speed and associated noise level will change according to the amount of cooling required to maintain good performance Maintaining the battery temperature at optimal conditions...

Page 11: ...ls down Yes Your hybrid vehicle can be flat towed without modification See the Recreational towing section in the Tires Wheels and Loading chapter for more information SPECIAL NOTICES New Vehicle Limited Warranty For a detailed description of what is covered and what is not covered by your vehicle s New Vehicle Limited Warranty refer to the Warranty Guide that is provided to you along with your Ow...

Page 12: ... equipped with an event data recorder EDR The main purpose of an EDR is to record in certain crash or near crash like situations such as an airbag deployment or hitting a road obstacle this data will assist in understanding how a vehicle s systems performed The EDR is designed to record data related to vehicle dynamics and safety systems for a short period of time typically 30 seconds or less The ...

Page 13: ... the vehicle has been in a crash involving the deployment of an airbag or in certain vehicles the activation of the fuel pump shut off Certain versions or updates to 911 Assist may also be capable of being used to electronically or verbally provide to 911 operators the vehicle location such as latitude and longitude and or other details about the vehicle or crash or personal information about the ...

Page 14: ...g these benefits Mobile Communication Equipment includes but is not limited to cellular phones pagers portable email devices text messaging devices and portable two way radios WARNING Driving while distracted can result in loss of vehicle control accident and injury Ford strongly recommends that you use extreme caution when using any device or feature that may take your focus off the road Your pri...

Page 15: ...hat complements this book By referring to the market unique supplement if provided you can properly identify those features recommendations and specifications that are unique to your vehicle This Owner s Guide is written primarily for the U S and Canadian Markets Features or equipment listed as standard may be different on units built for Export Refer to this Owner s Guide for all other required i...

Page 16: ...her Anchor Brake System Anti Lock Brake System Parking Brake System Brake Fluid Non Petroleum Based Parking Aid System Stability Control System Speed Control Master Lighting Switch Hazard Warning Flasher Fog Lamps Front Fuse Compartment Fuel Pump Reset Windshield Wash Wipe Windshield Defrost Demist Rear Window Defrost Demist Introduction 16 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 17: ...nt Engine Coolant Temperature Do Not Open When Hot Battery Avoid Smoking Flames or Sparks Battery Acid Explosive Gas Fan Warning Power Steering Fluid Maintain Correct Fluid Level MAX MIN Service Engine Soon Engine Air Filter Passenger Compartment Air Filter Jack Check Fuel Cap Low Tire Pressure Warning Introduction 17 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 18: ...oon light illuminates when the ignition is turned to the on position to check the bulb Illuminates with key on vehicle off If the light illuminates the service engine soon light is working properly Illuminates with key on vehicle off then starts to blink The light illuminates when the ignition is turned to the on position to check the bulb and to indicate whether the vehicle is ready for Inspectio...

Page 19: ... Diagnostics System has detected an engine misfire problem with the engine While the light is blinking engine misfire is occurring which could damage your catalytic converter Drive in a moderate fashion avoid heavy acceleration and deceleration and contact your authorized dealer as soon as possible WARNING Under engine misfire conditions excessive exhaust temperatures could damage the catalytic co...

Page 20: ...el low RTT Indicates the braking system is not operating properly or that the brake fluid level is low A message may also display in the message center Contact your authorized dealer as soon as possible Parking brake engaged RTT Displays when the parking brake is engaged A message may also display in the message center Airbag readiness The warning light illuminates momentarily when the ignition is...

Page 21: ...t to restart the vehicle If the fault remains the vehicle may require refueling jump starting or service For information regarding the low voltage 12 volt battery only please refer to Jump starting low voltage underhood battery only in the Roadside Emergencies chapter Ready to drive Illuminates once the vehicle has successfully started and will remain lit throughout the drive Indicates the vehicle...

Page 22: ...temperature is high The message center displays HIGH ENGINE TEMPERATURE HIGH MOTOR TEMPERATURE when the engine coolant or motor electronics are overheating Stop the vehicle as soon as safely possible turn off the engine and let it cool Check the coolant and coolant level If the light and message stays on or continues to turn on after the vehicle warms up contact your authorized dealer as soon as p...

Page 23: ...oning Please note that if your spare tire is in use the damaged road tire must be re installed on your vehicle to restore system functionality For more information on this system refer to Tire pressure monitoring system TPMS in the Tires Wheels and Loading chapter Low fuel RTT Displays when the fuel level in the fuel tank is at or near empty The fuel gage will turn yellow and then red depending on...

Page 24: ...opened Parking brake on warning chime Sounds when the parking brake is left on and the vehicle is driven If the warning stays on after the park brake is off contact your authorized dealer as soon as possible Turn signal on warning chime Sounds when the turn signal has been left on for an extended period of time HEV Engine off reminder chime Sounds for 10 seconds when the PRNDL is in the P Park pos...

Page 25: ... four instrument cluster levels Refer to Message center in the this chapter to choose the display level you d like and to use the demo and tutorial modes Inform instrument cluster standard cluster shown metric similar The simplest of cluster displays F E H L OFF 456 miles to mpg avg 57 1 H C 0000000 0mi 0000 0mi Trip A P R N D L 0 0 20 40 50 60 100 120 140 160 180 10 20 30 40 50 60 70 80 90 100 11...

Page 26: ...the familiar gauges from a conventional gasoline vehicle 456 miles to mpg avg 57 1 H C 0000000 0mi 0000 0mi Trip A P R N D L 0 0 20 40 50 60 100 120 140 160 180 10 20 30 40 50 60 70 80 90 100 110 120 km h MPH F E MPG 60 40 20 0 RPM x1000 0 2 4 6 OFF Instrument Cluster 26 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 27: ...rmation displays intended to educate the driver about the hybrid system 456 miles to mpg avg 57 1 H C 0000000 0mi 0000 0mi Trip A P R N D L 0 0 20 40 50 60 100 120 140 160 180 10 20 30 40 50 60 70 80 90 100 110 120 km h MPH F E MPG 60 0 H L POWER EV 40 20 OFF Instrument Cluster 27 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 28: ...given moment Speedometer Indicates the current vehicle speed 456 miles to mpg avg 57 1 H C 0000000 0mi 0000 0mi Trip A P R N D L 0 0 20 40 50 60 100 120 140 160 180 10 20 30 40 50 60 70 80 90 100 110 120 km h MPH H L ACC PWR EV F E MPG 60 40 20 0 OFF 0 0 20 40 50 60 100 120 140 160 180 10 20 30 40 50 60 70 80 90 100 110 120 km h MPH Instrument Cluster 28 2011 MKZ Hybrid hkz Owners Guide 2nd Printi...

Page 29: ...a result of the vehicle computer allowing the engine to be cooler during the silent key start period This is normal operation and does not indicate a problem with your vehicle After the first engine start the indicator will turn green when the gasoline engine is warm enough to turn off Indicator green This indicates that the hybrid system is warm enough to allow operation in electric vehicle mode ...

Page 30: ... a conventional vehicle The regenerative braking system can be activated by braking or coasting i e even when you re not pressing the brake pedal Note The up down arrows include energy being used by accessories i e air conditioning headlights radio etc Fuel gauge With the ignition on this gauge indicates approximately how much fuel is left in the fuel tank The fuel gauge may vary slightly when the...

Page 31: ...ation gauge You have three choices for displaying efficiency information Efficiency Leaves History Graph or No Efficiency Information You may make this selection at any information level Refer to Message center in this chapter for more information on choosing the efficiency displays Efficiency leaves Indicates short term driving efficiency measured over the last few minutes The more leaves and vin...

Page 32: ...previous drive cycle will be grayed out The average fuel economy since the last reset or last 2 000 miles 3 200 km of driving is shown as a horizontal line across the bar graph Refer to Message center in this chapter for more information on the history graph display mode No efficiency information If you choose you may turn off both the Efficiency leaves and History Graph using the message center I...

Page 33: ...aintenance and Specifications chapter Distance to empty DTE Distance to Empty is displayed in the lower right for miles or on the top right for kilometers of your vehicle s instrument cluster along with the efficiency history graph or no display shown previously with history graph This function will give you an estimate of how far you can drive with the fuel remaining in your tank under normal dri...

Page 34: ...l only When the hybrid system is operating in electric vehicle mode only EV is displayed Split power gauge engage instrument cluster level only This gauge indicates the power being supplied by the vehicle s two power sources the high voltage battery and the gasoline engine When the hybrid system is operating in electric vehicle mode without the gasoline engine EV is displayed Maximum displayed gas...

Page 35: ...red level indicator shows vehicle power demand The more you press on the accelerator pedal the more power you demand of the vehicle The green box shows the gasoline engine on off threshold If vehicle power demand is reduced the gasoline engine will turn off when the red level indicator moves below the green box In this case the hybrid system is operating in electric vehicle mode and EV is displaye...

Page 36: ...owing the vehicle s fuel economy since the last customer reset To reset long term fuel economy see Resets in the Message center section in this chapter MESSAGE CENTER With the ignition in the on position the message center located on your instrument cluster displays important vehicle information through a constant monitor of vehicle systems You may select display features on the message center for...

Page 37: ...s km Blank Display Trip odometer A or B Refer to Gauges in this chapter Elapsed drive time 1 or 2 Select this function from the INFO menu to display a timer To operate this feature do the following 1 Press and release RESET in order to start the timer 2 Press and release RESET to pause the timer 3 Press and hold RESET for two seconds in order to reset the timer 0 0mi 37 0 Avg MPG RESET INFO SETUP ...

Page 38: ...ture reference It is important to press RESET in order to reset the function after setting the speed control to get accurate highway fuel economy readings For more information refer to Essentials of good fuel economy in the Maintenance and Specifications chapter MyKey miles Select this function from the INFO menu to display tracked MyKey mileage km For more information refer to MyKey in the Locks ...

Page 39: ...n press RESET to select that item A check mark will appear next to the selected item INFO Used to move left in the menu and to exit out Display settings Press SETUP to reach Display Settings While Display Settings is highlighted press RESET to select it and move right to display the following Display mode Choosing display mode allows you to select which instrument cluster level you would like disp...

Page 40: ...ght one of the choices Press RESET to pick the highlighted item FE history length Use this to set the fuel efficiency history length for the history graph While FE History Length is highlighted press RESET to select it and move right to display to the following 10 20 60 Press SETUP to scroll through the list and highlight one of the choices Press RESET to pick the highlighted item These indicate a...

Page 41: ...or up to three minutes after the ignition is switched off While Autolamp is highlighted press RESET to select it and move right to display the following autolamp delay values in seconds 0 60 10 90 20 120 30 180 Press SETUP to scroll through the list and highlight one of the choices Press RESET to pick the highlighted item Autolock This feature automatically locks all vehicle doors when the vehicle...

Page 42: ...it and move right to display the following On Off Press SETUP to scroll through the list and highlight one of the choices Press RESET to pick the highlighted item Cross traffic if equipped This system is designed to assist and warn the driver when backing out of parking spaces While Cross Traffic is highlighted press RESET to select it and move right to display the following On Off Press SETUP to ...

Page 43: ...s RESET to pick the highlighted item See the Maintenance and Specifications chapter regarding engine oil and change intervals Rear park aid if equipped This feature sounds a warning tone to warn the driver of obstacles near the rear bumper and functions only when R Reverse gear is selected While Rear Park Aid is highlighted press RESET to select it and move right to display the following On Off Pr...

Page 44: ...list and highlight one of the choices Press RESET to pick the highlighted item MyKey Speed While MyKey Speed is highlighted press RESET to select it and move right to display the following Off 80 MPH 130 km h Press SETUP to scroll through the list and highlight one of the choices Press RESET to pick the highlighted item MyKey Chimes While MyKey Chimes is highlighted press RESET to select it and mo...

Page 45: ...ck While System Check is highlighted press RESET to cycle the message center through each of the systems being monitored 1 OIL LIFE 8 BRAKE SYSTEM 2 ELECTRIC DRIVE 9 FUEL LEVEL XXX MI KM 3 CHARGING SYSTEM 10 MYKEY USED if MyKey is programmed 4 DOORS 11 MYKEY DISTANCE if MyKey is programmed 5 TRUNK 12 MYKEY S PROGRAMMED 6 BLINDSPOT if equipped 13 ADMIN KEY S PROGRAMMED 7 CROSS TRAFFIC if equipped D...

Page 46: ...ft side of your vehicle s instrument cluster System warnings alert you to possible problems or malfunctions in your vehicle s operating systems Warnings will be displayed in large format on the left side of the instrument cluster and then will shrink to a small format if cleared by pressing the RESET button The warning will remain on the far left until the condition causing the warning is correcte...

Page 47: ...on as safely possible turn off the engine and let it cool Check the coolant level Refer to Engine coolant in the Maintenance and Specifications chapter If the warning stays on or continues to come on contact your authorized dealer as soon as possible WARNING When the engine and radiator are hot scalding coolant and steam may shoot out under pressure and cause serious injury Do not remove the cooli...

Page 48: ...isplayed when the fuel fill inlet may not be properly closed Refer to Easy Fuel no cap fuel system in the Maintenance and Specifications chapter FUEL LEVEL LOW Displayed as an early reminder of a low fuel condition BRAKE FLUID LEVEL LOW Indicates the brake fluid level is low and the brake system should be inspected immediately Refer to Brake fluid in the Maintenance and Specifications chapter CHEC...

Page 49: ...ault with the blind spot information system has occurred Contact your authorized dealer as soon as possible CROSS TRAFFIC SYSTEM FAULT if equipped Displayed when a fault with the cross traffic alert system has occurred Contact your authorized dealer as soon as possible BLIND SPOT NOT AVAILABLE if equipped Displayed when blind spot information system is not available See Blind spot information syst...

Page 50: ...he vehicle is ready to drive even when you don t hear the gasoline engine running MYKEY ACTIVE DRIVE SAFELY Displayed at startup when MyKey is in use Refer to MyKey in the Locks and Security chapter for more information KEY COULD NOT PROGRAM Displayed when an attempt is made to program a spare key using two existing MyKeys Refer to MyKey in the Locks and Security chapter for more information VEHIC...

Page 51: ...80 mph 130 km h Refer to MyKey in the Locks and Security chapter for more information BUCKLE UP TO UNMUTE AUDIO Displayed when a MyKey is in use and Belt Minder威 is activated Refer to MyKey in the Locks and Security chapter for more information ADVTRAC ON MYKEY SETTING Displayed when a MyKey is in use when trying to disable the AdvanceTrac威 system and the optional setting is on Refer to MyKey in t...

Page 52: ...on of the vehicle We recommend against the use of any handheld device while driving encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect the use of electronic devices while driving Accessory delay Your vehicle is equipped with accessory delay With this feature the radio and certain electrical features may be used for...

Page 53: ...select AM FM1 FM2 frequency band TUNE Turn the knob to go up down the frequency band in individual increments DIRECT Press DIRECT and then select the desired radio frequency i e 93 9 using the memory preset numbers 0 9 SEEK Press SEEK to access the previous next strong radio station SCAN Press for a brief sampling of all strong radio stations MEMORY PRESETS 0 9 When tuned to any station press and ...

Page 54: ...DS ON OFF appears in the display Use SEEK to turn RDS ON Press CAT PRESS UP OR DOWN TO CHANGE RDS CATEGORY will appear in the display Press SEEK to scroll through all possible categories When the desired category appears in the display press SEEK to find the next station playing that selection or press SCAN for a brief sampling of all stations playing that category of music Six Disc CD MP3 Player ...

Page 55: ...to access the previous next track CAT Category FLD Folder In MP3 mode only Press CAT FOLD and then press SEEK to access the previous next folder SCAN Press for a brief sampling of all tracks on the current disc or MP3 folder DIRECT In CD mode Press DIRECT The display will read DIRECT TRACK MODE SELECT TRACK Enter the desired track number using the memory preset buttons 0 9 The system will then beg...

Page 56: ...tem will automatically go to that channel if available You may cancel your entry by pressing DIRECT If an invalid station number is entered INVALID CHANNEL will appear in the display and the system will continue playing the current station SEEK Press SEEK to seek to the previous next channel If a specific category is selected Jazz Rock News etc press SEEK to seek to the previous next channel in th...

Page 57: ...earch for that specific category of channels only i e ROCK You may also select CATEGORY ALL to seek all available SIRIUS威 categories and channels Press OK to close and return to the main menu SONG SEEK MENU Press OK to enter song seek menu Press SEEK to scroll through the following options a SAVE THIS SONG Press OK to save the currently playing song s title in the system s memory If you try to sav...

Page 58: ...n is to turn them off CHANNEL LOCKOUT MENU Press OK to enter the Channel Lockout menu Press the SEEK to scroll through the following options a LOCK UNLOCK THIS CHANNEL Press OK when LOCK UNLOCK THIS CHANNEL is displayed and the display will read ENTER PIN Enter your four digit PIN number initial PIN is 1234 and the system will lock unlock the channel and CHANNEL LOCKED or UNLOCKED will be displaye...

Page 59: ...ls 1 7 Increasing the level from 1 lowest setting to 7 highest setting allows the radio volume to automatically change slightly with vehicle speed to compensate for road and wind noise Recommended level is 1 3 SPEED OFF turns the feature off and level 7 is the maximum setting ALL SEATS Occupancy mode if equipped Press SOUND repeatedly to reach the Occupancy mode setting Press SEEK to select and op...

Page 60: ...become aware of applicable state and local laws that may affect use of electronic devices while driving Your vehicle is equipped with an auxiliary input jack AIJ The auxiliary input jack provides a way to connect your portable music player to the in vehicle audio system This allows the audio from a portable music player to be played through the vehicle speakers with high fidelity To achieve optima...

Page 61: ...controls Troubleshooting 1 Do not connect the audio input jack to a line level output Line level outputs are intended for connection to a home stereo and are not compatible with the AIJ The AIJ will only work correctly with devices that have a headphone output with a volume control 2 Do not set the portable music player s volume level higher than is necessary to match the volume of the CD or FM ra...

Page 62: ... any device or feature that may take their focus off the road Your primary responsibility is the safe operation of the vehicle We recommend against the use of any handheld device while driving encourage the use of voice operated systems when possible and that you become aware of applicable state and local laws that may affect the use of electronic devices while driving Your vehicle is equipped wit...

Page 63: ...cleaner and wipe from the center out Don t Expose discs to direct sunlight or heat sources for extended periods of time Clean using a circular motion CD units are designed to play commercially pressed 4 75 in 12 cm audio compact discs only Due to technical incompatibility certain recordable and re recordable compact discs may not function correctly when used in Ford CD players Dirty warped or dama...

Page 64: ...e with your reception Station overload When you pass a ground based broadcast repeating tower a stronger signal may overtake a weaker one and result in an audio mute Unlike AM FM audible static you will hear an audio mute when there is a satellite radio signal interference Your radio display may display NO SIGNAL to indicate the interference SIRIUS威 satellite radio service SIRIUS威 Satellite Radio ...

Page 65: ...ault See your authorized dealer for service INVALID CHNL Channel no longer available This previously available channel is no longer available Tune to another channel If the channel was one of your presets you may choose another channel for that preset button UNSUBSCRIBED Subscription not available for this channel Contact SIRIUS威 at 1 888 539 7474 to subscribe to the channel or tune to another cha...

Page 66: ...ternal failure or configuration failure to satellite radio antenna If this message does not clear within a short period of time or with an ignition key cycle your receiver may have a fault See your authorized dealer for service SUB UPDATE Satellite service subscription has been updated by SIRIUS威 satellite radio No action required The process should take no longer than one minute NAVIGATION SYSTEM...

Page 67: ...ol press AUTO 3 Manual override control Allows you to manually select where airflow is directed To return to full automatic control press AUTO When choosing to control airflow manually press repeatedly to toggle through the settings to choose Distributes air through the windshield defroster vents de mister vents floor vents and rear seat floor vents The system will automatically provide outside ai...

Page 68: ...s automatically when MAX A C is selected or can be engaged manually in any airflow mode except defrost Recirculated air may turn off automatically in all airflow modes except MAX A C When the ignition switch is turned off and back on the climate system will return to the recirculated air mode only if the A C button LED is illuminated and the air distribution selection is either panel or panel floo...

Page 69: ...e deactivate the driver heated seat Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information 13 Power Driver temperature Press to activate deactivate the climate control system When the system is off outside air is prevented from entering the vehicle Turn to increase decrease the air temperature on the driver side of the vehicle The control also adjusts th...

Page 70: ...r heated seat Press to heat the passenger heated seat Refer to Heated and cooled seats in the Seating and Safety Restraints chapter for more information 4 A C Press to activate deactivate air conditioning Use with recirculated air to improve cooling performance and efficiency A C engages automatically in MAX A C defrost and floor defrost 5 R Rear defroster Press to activate deactivate the rear win...

Page 71: ...n Select the desired temperature using the temperature control The system will automatically determine fan speed airflow location A C on or off and outside or recirculated air to heat or cool the vehicle to reach the desired temperature 12 Fan speed control Press to decrease increase the fan speed 13 Recirculated air Press to activate deactivate air recirculation in the vehicle Recirculated air ma...

Page 72: ... vents rear seat floor vents Distributes air through the windshield defroster vents de mister vents floor vents and rear seat floor vents The system will automatically provide outside air to reduce window fogging To return to full automatic control press AUTO on the main climate control bezel Fan Speed Press to increase the fan speed and to decrease fan speed Dual Press to activate deactivate sepa...

Page 73: ... the vehicle has been aired out A small amount of air may be felt from the floor vent regardless of the air distribution setting that is selected During extreme high ambient temperatures when idling stationary for extended periods of time in gear it is recommended to run the A C in the MAX A C mode reduce blower fan speed from the highest setting and put the vehicle s transmission in P Park to con...

Page 74: ...ster on An indicator light on the button will illuminate when active The rear window defroster turns off automatically after a predetermined amount of time if a low battery condition is detected or when the ignition is turned off or to the accessory position To manually turn off the rear window defroster at any time press the control again If your vehicle is equipped with both rear defroster and h...

Page 75: ... driving around curves Without adaptive headlamps 1 With adaptive headlamps 2 Note The system has a power up movement check feature When the vehicle is started the lamps track left to right then back to center to alert the driver that the system is working properly There is a delay of two to five seconds before the adaptive headlamp system will operate when the vehicle is driven as the system is i...

Page 76: ...re If the windshield wipers are turned on the exterior lamps will turn on with the headlamp control in the autolamp position Autolamps programmable exit delay Programmable exit delay allows the length of the autolamp exit delay to be changed To program the auto lamp exit time delay 1 Start with the ignition in the off position and the headlamp control in the autolamp position 2 Turn the headlamp c...

Page 77: ...ive The fog lamp indicator light will illuminate when the fog lamps have been turned on The fog lamps will not operate when the high beams are active High beams Push the lever toward the instrument panel to activate Pull the lever toward you to deactivate Flash to pass Pull toward you slightly to activate and release to deactivate OFF Lights 77 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus...

Page 78: ...sion PANEL DIMMER CONTROL Use to adjust the brightness of the instrument panel and all applicable lit components in the vehicle during headlamp and parking lamp operation Tap the top or bottom of the control to brighten dim all interior lit components incrementally or Press and hold the top or bottom of the control until the desired lighting level is reached Press and hold the top of the control t...

Page 79: ...ate the wall or screen and open the hood To see a clearer light pattern for adjusting you may want to block the light from one headlamp while adjusting the other For vehicles with halogen headlamps On the wall or screen you will observe a flat zone of high intensity light located at the top of the right hand portion of the beam pattern If the top edge of the high intensity light zone is not at the...

Page 80: ...urn off the lamps HORIZONTAL AIM IS NOT REQUIRED FOR THIS VEHICLE AND IS NON ADJUSTABLE TURN SIGNAL CONTROL Push down to activate the left turn signal Push up to activate the right turn signal INTERIOR LAMPS Dome lamps and map lamps The map lamps are located on the overhead console Press the controls to turn on the lamps Lights 80 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 81: ...ntensity The lights come on whenever the ignition is in either the on or accessory position Welcome and farewell lighting are included in the Lincoln white signature color The transition from signature color to ambient occurs when the key is placed in the ignition and all doors are closed Farewell lighting occurs when the key is removed from the ignition and the driver door is opened Note The ambi...

Page 82: ...f unacceptable moisture usually caused by a lamp water leak are Water puddle inside the lamp Large water droplets drip marks or streaks present on the interior of the lens Take your vehicle to a dealer for service if any of the above conditions of unacceptable moisture are present Using the right bulbs Replacement bulbs are specified in the chart below Headlamp bulbs must be marked with an authori...

Page 83: ...eplacement bulbs are clear in color except where noted To replace all instrument panel lights see your authorized dealer To replace these lamps see your authorized dealer Replacing interior bulbs Check the operation of all bulbs frequently Replacing exterior bulbs Check the operation of all the bulbs frequently Replacing headlamp bulbs For bulb replacement see your authorized dealer Replacing fron...

Page 84: ...utboard to expose the lamp assembly The most effective point to grasp the trunk side panel when pulling it out from the luggage scuff plate is at it s bottom edge where that edge meets the exposed sheet metal of the trunk floor Note Do not allow the trunk side panel to remain bent and untucked from the luggage scuff plate hard molding for a long period of time Doing so may result in permanent defo...

Page 85: ...lb from the socket and push in the new bulb 5 Install the bulb socket into the lamp assembly by rotating it clockwise 6 Carefully reposition the trim back to its original position and secure the retainers Replacing high mount brake lamp bulb 1 Make sure the ignition control is in the off position 2 Open the trunk and reach underneath package tray to locate lamp assembly 3 Remove the bulb socket by...

Page 86: ...mp switch is in the off position 2 From underneath the vehicle partially remove the tire splash shield by removing four drive screws After removing to allow free access to the front fog lamp bulb and electrical wire harness the splash shield flap can be repositioned 3 Rotate the harness bulb assembly counterclockwise to remove from the fog lamp 4 Carefully disconnect the bulb from the harness asse...

Page 87: ...d on the windshield More or less wiping may occur depending on humidity mist or light rain or road spray Keep the outside of the windshield clean especially the area around the rear view mirror where the sensor is located or rain sensor performance may be affected Note During winter driving conditions with ice snow or a salty road mist inconsistent or unexpected wiping or smearing may occur In the...

Page 88: ... to the windshield before operating the wipers Windshield wiper rainlamp feature When the windshield wipers are turned on during daylight and the headlamp control is in the autolamp position the exterior lamps will turn on after a brief delay and will remain on until the wipers are turned off TILT TELESCOPE STEERING WHEEL To adjust the steering wheel 1 Pull the lever down to unlock the steering co...

Page 89: ...ck into the headliner visor must be retracted before moving it back toward the windshield OVERHEAD CONSOLE The appearance of your vehicle s overhead console will vary according to your option package Storage compartment Press on the rear edge of the compartment door to open The storage compartment may be used to secure sunglasses or a similar object Driver Controls 89 2011 MKZ Hybrid hkz Owners Gu...

Page 90: ...to Compass calibration adjustment Most geographic areas zones have a magnetic north compass point that varies slightly from the northerly direction on maps This variation is four degrees between adjacent zones and will become noticeable as the vehicle crosses multiple zones A correct zone setting will eliminate this error Refer to Compass zone adjustment Compass zone adjustment 1 Determine which m...

Page 91: ...ion turn off all electrical accessories heater air conditioning wipers etc and make sure all vehicle doors are shut 1 Start the vehicle 2 To calibrate press and hold the 7 and 9 radio preset buttons together for approximately 10 seconds until CAL appears Release the buttons 3 Slowly drive the vehicle in a circle less than 3 mph 5 km h until the CAL display changes to the direction value N S E W et...

Page 92: ...g any type of accessory or accessory bracket from the plug Improper use of the power outlet can cause damage not covered by your warranty The auxiliary power point is located in the center console utility compartment Do not use the power point for operating the cigarette lighter element if equipped To prevent the fuse from being blown do not use the power point s over the vehicle capacity of 12V D...

Page 93: ... first detent and hold the switch to close Rear Window Buffeting When one or both of the rear windows are open the vehicle may demonstrate a wind throb or buffeting noise This noise can be alleviated by lowering a front window approximately 2 3 inches 5 8 cm One touch up or down front windows only This feature allows the driver or passenger s window to open or close fully without holding the contr...

Page 94: ...back the window will move down until the bounce back position is reached Security override To override a bounce back condition within two seconds after the window reaches the bounce back position pull and hold the switch up and the window will travel up with no bounce back or pinch protection If the switch is released before the window is fully closed the window will stop For example this can be u...

Page 95: ...whenever the vehicle is placed in R Reverse to ensure a bright clear view when backing up Do not block the sensors on the front and back of the interior rear view mirror since this may impair proper mirror performance Note A rear center passenger and or raised rear center headrest if equipped may also block the light from reaching the sensor Do not clean the housing or glass of any mirror with har...

Page 96: ...tically to remove ice mist and fog when the rear window defrost is activated Do not remove ice from the mirrors with a scraper or attempt to readjust the mirror glass if it is frozen in place These actions could cause damage to the glass and mirrors Do not clean the housing or glass of any mirror with harsh abrasives fuel or other petroleum based cleaning products Blind spot mirrors if equipped Yo...

Page 97: ...rily when driving up and down a steep hill If the vehicle speed increases above the set speed on a downhill you may want to apply the brakes to reduce the speed If the vehicle speed decreases more than 10 mph 16 km h below your set speed on an uphill your speed control will disengage Disengaging speed control To disengage speed control tap the brake pedal or press CNCL Disengaging the speed contro...

Page 98: ...ase SET to decrease the vehicle set speed by 1 mph 1 6 km h increments Press the brake pedal or the clutch pedal if equipped until the desired vehicle speed is reached then press SET Turning off speed control To turn off the speed control press OFF or turn off the ignition Note When you turn off the speed control or the ignition your speed control set speed memory is erased STEERING WHEEL CONTROLS...

Page 99: ...rol features if equipped Press control briefly until the voice icon appears on the Navigation display to use the voice command feature Press to activate phone mode or answer a phone call Press VOL or to adjust volume Press and hold to exit phone mode or end a call For further information on the Navigation system SYNC威 system refer to the Navigation System and SYNC威 supplements MOON ROOF IF EQUIPPE...

Page 100: ...on is turned off without accessory delay being active during bounce back the moon roof will move until the bounce back position is reached Bounce back override To override bounce back press and hold the front portion of the control For example Bounce back can be used to overcome the resistance of ice on the moon roof or seals If during a bounce back condition the control is released to the neutral...

Page 101: ...e Automation System if equipped The Car2U威 Home Automation System is a universal transmitter located in the driver s visor that includes two primary features a garage door opener and a platform for remote activation of devices within the home The Car2U威 system s garage door opener function replaces the common hand held garage door opener with a three button transmitter that is integrated into the ...

Page 102: ... and are code protected Rolling code means the coded signal is changed every time your remote control garage door opener is used Fixed code garage door openers were produced prior to 1996 Fixed code uses the same coded signal every time It is manually programmed by setting DIP switches for a unique personal code If you do not know if your garage door opener is a rolling code or fixed code device o...

Page 103: ...am the Car2U威 system with the vehicle in the garage Make sure that your key is on and engine off while programming the transmitter 1 Firmly press the two outer Car2U威 system buttons for 1 2 seconds then release 2 Go to the garage to locate the garage door opener motor and its learn button You may need a ladder to reach the unit and you may need to remove the unit s cover or light lens to locate th...

Page 104: ...r2U威 system is responding to the button command To program another rolling code device such as an additional garage door opener a security device or home lighting repeat Steps 1 through 4 substituting a different function button in Step 3 than what you used for the garage door opener For example you could assign the left most button to the garage door the center button to a security device and the...

Page 105: ...ral or 0 M M M M M M M M M M M M Down off or R R R R R R R R R R R R L left M middle R right 3 To input these positions into the Car2U威 system simultaneously press all three Car2U威 system buttons for a few seconds and then release to put the device into programming mode The indicator lights will blink slowly Within 2 5 minutes enter your corresponding DIP switch settings from left to right into yo...

Page 106: ...ton will turn on to confirm that the Car2U威 system is responding to the button command Erasing the Car2U姞 Home Automation System buttons Note The system allows for three devices to be programmed If you need to change or replace any of the three devices after it has been initially programmed it will be necessary to erase the current settings using the procedure below and then reprogramming all of t...

Page 107: ...oid authorization to use the equipment POSITIVE RETENTION FLOOR MAT WARNING Do not install additional floor mats on top of the factory installed floor mats as they may interfere with the accelerator or the brake pedals Position the floor mat so that the eyelet is over the retention post and press down to lock in Make sure that the mat does not interfere with the operation of the accelerator or the...

Page 108: ...through your authorized dealer Standard SecuriLock威 keys without remote entry transmitter functionality can also be purchased from your authorized dealer if desired Always carry a spare key with you in case of an emergency For more information regarding programming replacement IKTs refer to the SecuriLock威 passive anti theft system section later in this chapter Note Your vehicle s IKTs were issued...

Page 109: ...Belt Minder威 operation Low fuel warnings are displayed in the message center followed by a chime when the distance to empty value reaches 75 miles 120 km The following systems if equipped cannot be turned off reverse sensing system Blind Spot Information System BLIS威 with cross traffic alert and collision warning system Optional settings these settings can be changed Vehicle speed is limited to 80...

Page 110: ...ttings Turn the ignition on using an admin key and do the following 1 Press SETUP until the feature you want to change is highlighted 2 Press RESET to select the item 3 Press SETUP to scroll through the list of options and then reset to select it Clear MyKey To reset all MyKeys as admin keys start the vehicle using an admin key and then press SETUP to choose the Clear MyKey option in the settings ...

Page 111: ... system the default settings will recognize the remote start system as an additional admin key with its associated privileges Program the remote start system as a MyKey in addition to the key that has already been programmed as a MyKey To program the remote start system as MyKey do the following 1 Enter the vehicle and close all doors 2 Remote start the vehicle using a remote start fob 3 Follow th...

Page 112: ...MyKey Key in the ignition is a MyKey No MyKeys are programmed to the vehicle Refer to Create a MyKey section Vehicle has been started using a remote start system that is programmed as a MyKey Refer to MyKey with remote start systems section Lost the only admin key Purchase a new key from your authorized dealer Lost any key For programming spare keys refer to the Programming spare keys section in t...

Page 113: ...front doors and you lock the vehicle with the power door lock control on the driver or passenger door trim panel all the doors will lock then all doors will automatically unlock reminding you that your key is still in the ignition The vehicle can still be locked with the key in the ignition using the manual lock control on the door locking the driver s door with a key or using the lock control on ...

Page 114: ...wer door unlock lock procedure Before starting ensure the ignition is in the off position and all vehicle doors are closed You must complete Steps 1 5 within 30 seconds or the procedure will have to be repeated If the procedure needs to be repeated wait a minimum of 30 seconds before beginning again 1 Place the key in the ignition and turn the ignition to the on position 2 Press the power door unl...

Page 115: ... 12 mph 20 km h the vehicle has then come to a stop and the ignition is turned to the off or accessory position and the driver door is opened within 10 minutes of the ignition being transitioned to the off or accessory position Note The doors will not autounlock if the vehicle has been electronically locked before the driver door is opened Note The autounlock feature is disabled on vehicles equipp...

Page 116: ...horn will chirp one time to confirm programming mode has been entered and is active 6 To enable disable the autounlock feature press the lock control then press the unlock control The horn will chirp once if autounlock was deactivated or twice one short and one long chirp if autounlock was activated 7 Turn the ignition to the off position The horn will chirp once to confirm the procedure is comple...

Page 117: ...ert the key and turn to the lock position key at an angle to engage the childproof lock Insert the key and turn to the unlock position key horizontal to disengage the childproof lock INTERIOR LUGGAGE COMPARTMENT RELEASE Your vehicle is equipped with a mechanical interior luggage compartment release handle that provides a means of escape for children and adults in the event they become locked insid...

Page 118: ...partment locked and keep keys and remote transmitters out of a child s reach Unsupervised children could lock themselves in the trunk and risk injury Children should be taught not to play in vehicles WARNING Do not leave children unreliable adults or animals unattended in the vehicle On hot days the temperature in the trunk or vehicle interior can rise very quickly Exposure of people or animals to...

Page 119: ...res around the vehicle or other vehicles parked next to your vehicle The IKT allows you to remotely unlock the vehicle doors remotely lock all the vehicle doors remotely open the trunk activate the personal alarm arm and disarm the perimeter anti theft system operate the illuminated entry feature The remote entry lock unlock feature operates in any ignition position except while the key is held in...

Page 120: ...rs 1 Press and release to lock all the doors The turn lamps will flash 2 Press and release again within three seconds to confirm that all the doors are closed Note The doors will lock again the horn will chirp and the turn lamps will illuminate once if all the doors and trunk are closed Note If any door or the trunk is not closed or if the hood is not closed in vehicles equipped with the perimeter...

Page 121: ...ther the 1 or 2 control on the driver s door for five seconds A tone will be heard after 11 2 seconds when the memory store is done continue to hold until a second tone is heard after five seconds 3 Within three seconds press the on the transmitter 4 A tone will be heard when the activation is complete 5 Repeat this procedure for another transmitter if desired Deactivating the memory feature To de...

Page 122: ...se the IKT to become deprogrammed from your vehicle The IKT should operate normally after battery replacement Replacing lost integrated keyhead transmitters IKTs If you would like to have your integrated keyhead transmitters reprogrammed because you lost one or would like to buy additional IKTs you can either reprogram them yourself or take all IKTs to your authorized dealer for reprogramming How ...

Page 123: ...g lamps Tail lamps Headlamps The lamps will automatically turn off if the ignition switch is turned to the 3 on position or the Integrated Keyhead Transmitter lock control is pressed or the vehicle is locked using the keyless entry keypad or after 25 seconds of illumination Note On some vehicles the perimeter lamps illuminated entry feature will not activate in daylight conditions Deactivating act...

Page 124: ...perimeter lighting feature has been activated 7 Turn the ignition to the 1 off position to exit the procedure Note The horn will chirp once to confirm the procedure is complete Illuminated exit When all vehicle doors are closed and the key is removed from the ignition the interior lamps and the puddle lamps if equipped will illuminate The lamps will turn off if all the doors remain closed and 25 s...

Page 125: ...pad association to memory feature To create your own personal entry code 1 Enter the factory set code 2 Within five seconds press the 1 2 on the keypad 3 Enter your personal 5 digit code Each number must be entered within five seconds of each other 4 For memory recall feature enter the sixth digit 1 2 to store driver 1 settings or 3 4 to store driver 2 settings Note Pressing 5 6 7 8 or 9 0 keypad ...

Page 126: ...pressed within five seconds of each other The interior lamps will illuminate Note If the two stage unlocking feature is disabled all doors will unlock for more information regarding two stage unlocking refer to the Unlocking the doors Two stage unlock section earlier in this chapter To unlock all doors enter the factory set code or your personal code then press the 3 4 control within five seconds ...

Page 127: ... engine If a problem occurs turn the ignition off remove all objects on the key chain away from the coded IKT and restart the engine Note Do not leave a duplicate coded key in the vehicle Always take your keys and lock all doors when leaving the vehicle Anti theft indicator The anti theft indicator is located in the instrument panel cluster When the ignition is in the off position the indicator wi...

Page 128: ...our vehicle only four of these eight keys can be IKTs with remote entry functionality If your IKTs or standard SecuriLock威 coded keys are lost or stolen and you don t have an extra coded key you will need to have your vehicle towed to an authorized dealer The key codes need to be erased from your vehicle and new coded keys will need to be programmed Replacing coded keys can be very costly Store an...

Page 129: ...1 off position and remove the first coded key from the ignition 4 After three seconds but within 10 seconds of turning the ignition to the 1 off position insert the second previously coded key into the ignition 5 Turn the ignition from the 1 off position to the 3 on position Keep the ignition in the 3 on position for at least three seconds but no more than 10 seconds 6 Turn the ignition to the 1 o...

Page 130: ... vehicle from unauthorized entry If there is any potential perimeter anti theft problem with your vehicle ensure ALL integrated keyhead transmitters are brought to the authorized dealer to aid in troubleshooting Arming the system When armed this system will respond if unauthorized entry is attempted When unauthorized entry occurs the system will flash the turn signal lamps and will sound the horn ...

Page 131: ...h once when all doors the hood and the trunk are closed indicating the vehicle is locked and entering the 20 second countdown Disarming the system You can disarm the system by any of the following actions Unlock the doors by using the remote entry transmitter portion of your Integrated Keyhead Transmitter Unlocking the doors using the keyless entry keypad if equipped Turn ignition to the on positi...

Page 132: ... trigger Pressing the power door unlock control within the 20 second prearmed mode will return the vehicle to a disarmed state Triggering the anti theft system The armed system will be triggered if Any door the hood or the trunk is opened without using the door key keypad or the remote entry transmitter portion of your IKT The ignition is turned to the 3 on position with an invalid SecuriLock威 key...

Page 133: ...come dangerous in the event of a sudden stop or collision Adjustable head restraints Your vehicle is equipped with front row outboard head restraints that are vertically adjustable WARNING To minimize the risk of neck injury in the event of a crash the driver and passenger occupants should not sit in and or operate the vehicle until the head restraint is placed in its proper position The driver sh...

Page 134: ...roperly adjusted when the seat is occupied To remove the adjustable head restraint do the following 1 Pull up the head restraint until it reaches the highest adjustment position 2 Simultaneously press and hold both the adjust release button and the unlock remove button then pull up on the head restraint To reinstall the adjustable head restraint do the following 1 Insert the two stems into the gui...

Page 135: ...Do not pile cargo higher than the seatbacks to reduce the risk of injury in a collision or sudden stop WARNING Always drive and ride with your seatback upright and the lap belt snug and low across the hips WARNING Reclining the seatback can cause an occupant to slide under the seat s safety belt resulting in severe personal injuries in the event of a collision WARNING Sitting improperly out of pos...

Page 136: ...em in the Airbag supplemental restraint system SRS section for additional details Failure to follow these instructions may interfere with the front passenger seat sensing system The control is located on the outboard side of the seat cushion Move the switch in the direction of the arrows to raise or lower the front portion of the seat cushion Move the switch in the direction of the arrows to raise...

Page 137: ...s The memory seat control is located on the driver door To program position 1 move the driver seat mirrors to the desired position using the associated controls Press and hold button 1 for at least two seconds A chime will sound confirming that a memory position has been set To program position 2 repeat the previous procedure using button 2 A memory seat position may be programmed at any time To p...

Page 138: ... conditions must exercise care when using the seat heater The seat heater may cause burns even at low temperatures especially if used for long periods of time Do not place anything on the seat that insulates against heat such as a blanket or cushion because this may cause the seat heater to overheat Do not puncture the seat with pins needles or other pointed objects because this may damage the hea...

Page 139: ... medium cool two indicator lights low cool one indicator light or off DATC system Navigation based system If the engine falls below 350 rpm while the cooled seats are on the feature will turn itself off and will need to be reactivated Climate controlled seats air filter replacement if equipped The climate controlled seat system includes air filters that must be replaced periodically Refer to the S...

Page 140: ...r in its housing making sure that the far forward end is all the way up in the housing Then push in on the center of the outside edge of the filter and rotate up into the housing until it clips into position Easy access easy out feature This feature automatically moves the driver s seat rearward 2 in 5 cm when the transmission is in N Neutral or P Park the key is removed from the ignition The seat...

Page 141: ... head restraint is placed in its proper position The driver should never adjust the head restraint while the vehicle is in motion Outboard head restraints The outboard adjustable head restraints consist of a trimmed energy absorbing foam and structure 1 two steel stems 2 a guide sleeve adjust release button 3 and a guide sleeve unlock remove button 4 To adjust the outboard head restraints do the f...

Page 142: ...ling up on the head restraint 2 Lower the head restraint by pressing and holding the guide sleeve adjust release button and pushing down on the head restraint Properly adjust the head restraint so that the top of the head restraint is even with the top of your head and positioned as close as possible to the back of your head For occupants of extremely tall stature adjust the head restraint to its ...

Page 143: ...lars 2 Push the head restraint down until it locks Properly adjust the head restraint so that the top of the head restraint is even with the top of your head and positioned as close as possible to the back of your head For occupants of extremely tall stature adjust the head restraint to its full up position WARNING To minimize the risk of neck injury in the event of a crash head restraints must be...

Page 144: ...wiring for the airbags crash sensor s safety belt pretensioners front safety belt usage sensors driver seat position sensor front passenger sensing system and indicator lights How does the Personal Safety System work The Personal Safety System can adapt the deployment strategy of your vehicle s safety devices according to crash severity and occupant conditions A collection of crash and occupant se...

Page 145: ...ition sensor allows your Personal Safety System to tailor the deployment level of the driver dual stage airbag based on seat position The system is designed to help protect smaller drivers sitting close to the driver airbag by providing a lower airbag output level Front passenger sensing system For airbags to do their job they must inflate with great force and this force can pose a potentially dea...

Page 146: ...safety belts are fastened This information allows your Personal Safety System to tailor the airbag deployment and safety belt pretensioner activation depending upon safety belt usage Front safety belt pretensioners The safety belt pretensioners at the front outboard seating positions are designed to tighten the safety belts firmly against the occupant s body during frontal collisions and in side c...

Page 147: ... not illuminate immediately after ignition is turned on A series of five beeps will be heard The tone pattern will repeat periodically until the problem and warning light are repaired If any of these things happen even intermittently have the Personal Safety System serviced at an authorized dealer immediately Unless serviced the system may not function properly in the event of a collision Safety b...

Page 148: ...e designed to be used as a pair 1 Use the shoulder belt on the outside shoulder only Never wear the shoulder belt under the arm 2 Never swing the safety belt around your neck over the inside shoulder 3 Never use a single belt for more than one person WARNING When possible all children 12 years old and under should be properly restrained in a rear seating position WARNING Front and rear seat occupa...

Page 149: ...ination lap and shoulder belt should be positioned low across the hips below the belly and worn as tight as comfort will allow The shoulder belt should be positioned to cross the middle of the shoulder and the center of the chest Energy management feature front outboard This vehicle has a safety belt system with an energy management feature at the front seats to help further reduce the risk of inj...

Page 150: ...ety belts will lock to help reduce forward movement of the driver and passengers In addition the retractor is designed to lock if the webbing is pulled out too quickly If this occurs let the belt retract slightly and pull webbing out again in a slow and controlled manner Automatic locking mode In this mode the shoulder belt is automatically pre locked The belt will still retract to remove any slac...

Page 151: ...ency locking mode WARNING After any vehicle collision the safety belt system at all passenger seating positions must be checked by an authorized dealer to verify that the automatic locking retractor feature for child seats is still functioning properly In addition all safety belts should be checked for proper function WARNING BELT AND RETRACTOR ASSEMBLY MUST BE REPLACED if the safety belt assembly...

Page 152: ...positions The safety belt pretensioner tightens the safety belts firmly against the occupant s body at the start of the crash WARNING The driver and front passenger safety belt system including retractors buckles and height adjusters must be replaced if the vehicle is involved in a collision that results in deployment of front airbags seat mounted side airbags and side air curtains and safety belt...

Page 153: ...main off Belt Minder姞 The Belt Minder威 feature is a supplemental warning to the safety belt warning function This feature provides additional reminders by intermittently sounding a chime and illuminating the safety belt warning light in the instrument cluster when the driver s and front passenger s safety belt is unbuckled The Belt Minder威 feature uses information from the front passenger sensing ...

Page 154: ...been turned on The Belt Minder威 feature will not activate The driver s or front passenger s safety belt is not buckled when the vehicle has reached at least 3 mph 5 km h and 1 2 minutes have elapsed since the ignition switch has been turned to on The Belt Minder威 feature is activated the safety belt warning light illuminates and the warning chime sounds for six seconds every 30 seconds repeating f...

Page 155: ... t work Safety belts when used properly reduce risk of death to front seat occupants by 45 in cars and by 60 in light trucks Traffic is light Nearly 1 of 2 deaths occur in single vehicle crashes many when no other vehicles are around Belts wrinkle my clothes Possibly but a serious crash can do much more than wrinkle your clothes particularly if you are unbelted The people I m with don t wear belts...

Page 156: ... Read Steps 1 4 thoroughly before proceeding with the deactivation activation programming procedure Note The driver and front passenger Belt Minder威 features must be disabled enabled separately Both cannot be disable enabled during the same key cycle The driver and front passenger Belt Minder威 features can be deactivated activated by performing the following procedure Before following the procedur...

Page 157: ...three seconds 4 Within approximately seven seconds of the light turning off buckle then unbuckle the safety belt This will disable the Belt Minder威 feature for that seating position if it is currently enabled As confirmation the safety belt warning light will flash four times per second for three seconds This will enable the Belt Minder威 feature for that seating position if it is currently disable...

Page 158: ...r over the airbag cover Placing objects on or over the airbag cover may cause those objects to be thrown by the airbag into your face and torso or may result in a failure of the airbag to inflate properly both of which could result in serious injury SOUND MENU OK CAT FLD TEXT SHUFFLE AM FM SIRIUS CD AUX CLOCK DIRECT 1 2 3 4 5 6 7 8 9 0 SEEK VOL TUNE SCAN LOAD Seating and Safety Restraints 158 2011...

Page 159: ...ined in a rear seating position WARNING National Highway Traffic Safety Administration NHTSA recommends a minimum distance of at least 10 inches 25 cm between an occupant s chest and the driver airbag module WARNING Never place your arm over the airbag module as a deploying airbag can result in serious arm fractures or other injuries Steps you can take to properly position yourself away from the a...

Page 160: ...formance of the airbag system increasing the risk of injury Do not modify the front end of the vehicle Children and airbags Children must always be properly restrained Accident statistics suggest that children are safer when properly restrained in the rear seating positions than in the front seating position Failure to follow these instructions may increase the risk of injury in a collision WARNIN...

Page 161: ...l deceleration The airbags inflate and deflate rapidly upon activation After airbag deployment it is normal to notice a smoke like powdery residue or smell the burnt propellant This may consist of cornstarch talcum powder to lubricate the bag or sodium compounds e g baking soda that result from the combustion process that inflates the airbag Small amounts of sodium hydroxide may be present which m...

Page 162: ...ss light and tone and the electrical wiring which connects the components Side curtain airbag system Refer to Side curtain airbag system later in this chapter Front passenger sensing system Refer to Front passenger sensing system later in this chapter Passenger airbag off or pass airbag off indicator lamp Refer to Front passenger sensing system later in this chapter The diagnostic module monitors ...

Page 163: ...lled according to the manufacturer s instructions the system determines that a small child is present in a forward facing child restraint that is installed according to the manufacturer s instructions the system determines that a small child is present in a booster seat a front passenger takes his her weight off of the seat for a period of time Note When the passenger airbag off light is illuminat...

Page 164: ... the front passenger frontal airbag may inflate the indicator lamp will be unlit and stay unlit If a person of adult size is sitting in the front passenger s seat but the passenger airbag off or pass airbag off indicator lamp is lit it is possible that the person isn t sitting properly in the seat If this happens Turn the vehicle off and ask the person to place the seatback in the full upright pos...

Page 165: ...nger sensing system resulting in serious injury or death in a crash Always sit upright against your seatback with your feet on the floor The front passenger sensing system may detect small or medium objects placed on the seat cushion For most objects that are in the front passenger seat the passenger airbag will be disabled Even though the passenger airbag is disabled the pass airbag off lamp may ...

Page 166: ...e center console if equipped Check the passenger airbag off or pass airbag off indicator lamp for proper airbag Status Failure to follow these instructions may interfere with the front passenger seat sensing system In case there is a problem with the front passenger sensing system the airbag readiness light in the instrument cluster will stay lit If the airbag readiness light is lit do the followi...

Page 167: ...imes section in the Instrument Cluster chapter Routine maintenance of the airbag is not required A difficulty with the system is indicated by one or more of the following The readiness light same light for front and side airbag system will either flash or stay lit The readiness light will not illuminate immediately after ignition is turned on A series of five beeps will be heard The tone pattern w...

Page 168: ...g Technical Working Group These recommended testing procedures help reduce the risk of injuries related to the deployment of side airbags including side air curtain systems The side airbag system consists of the following An inflatable bag airbag with a gas generator concealed behind the outboard bolster of the driver and front passenger seatbacks The same warning light electronic control and diag...

Page 169: ...not touch them after inflation WARNING If the side airbag has deployed the airbag will not function again The side airbag system including the seat must be inspected and serviced by an authorized dealer If the airbag is not replaced the unrepaired area will increase the risk of injury in a collision Determining if the system is operational The SRS uses a readiness light in the instrument cluster o...

Page 170: ... these instructions may increase the risk of personal injury in the event of a collision WARNING Do not place objects or mount equipment on or near the side air curtain cover WARNING Do not lean your head on the door The side airbag could injure you as it deploys from the seat WARNING Do not attempt to service repair or modify the side air curtain system its fuses the A B or C pillar trim or the h...

Page 171: ...x to open above the side doors to allow air curtain deployment The same warning light electronic control and diagnostic unit as used for the front airbags Two crash sensors located under the outboard side of the front seats attached near the floor Two crash sensors located at the base of the C pillars above the wheel house Side air curtains and side airbags in combination with safety belts can hel...

Page 172: ...ufficient to cause the sensors to close an electrical circuit that initiates air curtain and seat mounted side airbag inflation The fact that the side air curtain and seat mounted side airbag did not inflate in a collision does not mean that something is wrong with the system Rather it means the forces were not of the type sufficient to cause activation The side air curtain system is designed to i...

Page 173: ...n SOS Post Crash Alert System The system automatically flashes the turn signal lamps and sounds the horn three times at four second intervals in the event of a serious impact that deploys an airbag front side side curtain or Safety Canopy威 or the safety belt pretensioners The system can be turned off when any one of the following actions are taken by the driver or any other person pressing the haz...

Page 174: ...r Safety Technician CPST and consult your pediatrician to make sure your child seat is appropriate for your child and is compatible with and properly installed in the vehicle To locate a child seat fitting station and CPST contact the NHTSA toll free at 1 888 327 4236 or on the internet at http www nhtsa dot gov In Canada check with your local St John Ambulance office for referral to a CPST or for...

Page 175: ... feet 9 inches 1 45 me ters tall or greater than 80 lb 36 kg or 100 lb 45 kg if recommended by child restraint manufacturer Use a vehicle safety belt having the lap belt snug and low across the hips shoulder belt centered across the shoul der and chest and seatback up right You are required by law to properly use safety seats for infants and toddlers in the U S and Canada Many states and provinces...

Page 176: ...21 kg X X X Forward facing child seat Over 48 lb 21 kg X X WARNING Airbags can kill or injure a child in a child seat NEVER place a rear facing child seat in front of an active airbag If you must use a forward facing child seat in the front seat move the vehicle seat all the way back When possible all children age 12 and under should be properly restrained in a rear seating position If all childre...

Page 177: ...to boost a child They can slide around and increase the likelihood of injury or death in a collision WARNING Always restrain an unoccupied child seat or booster seat These objects may become projectiles in a collision or sudden stop which may increase the risk of serious injury WARNING Never place or allow a child to place the shoulder belt under a child s arm or behind the back because it reduces...

Page 178: ...y your child safety seat or booster manufacturer fits the restraint and can be restrained properly then restrain the child in the child safety seat or with the belt positioning booster Remember that child seats and belt positioning boosters vary and may be designed to fit children of different heights ages and weights Children who are too large for child safety seats or belt positioning boosters a...

Page 179: ... use of the seat by any other occupant in order to reduce the risk of personal injury in the event of a collision Check to make sure the child seat is properly secured before each use Children 12 and under should be properly restrained in a rear seating position whenever possible If all children cannot be seated and restrained properly in a rear seating position properly restrain the largest child...

Page 180: ...able to be properly restrained Perform the following steps when installing the child seat with combination lap shoulder belts Note Although the child seat illustrated is a forward facing child seat the steps are the same for installing a rear facing child seat 1 Position the child safety seat in a seat with a combination lap and shoulder belt 2 Pull down on the shoulder belt and then grasp the sho...

Page 181: ...e is latched securely by pulling on it 5 To put the retractor in the automatic locking mode grasp the shoulder portion of the belt and pull downward until all of the belt is pulled out 6 Allow the belt to retract to remove slack The belt will click as it retracts to indicate it is in the automatic locking mode 7 Try to pull the belt out of the retractor to make sure the retractor is in the automat...

Page 182: ...eat forcibly move the seat forward and back to make sure the seat is securely held in place To check this grab the seat at the belt path and attempt to move it side to side and forward and back There should be no more than 1 inch 2 5 cm of movement for proper installation Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician CPST to make certain the child restraint is p...

Page 183: ... chapter for more information Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol The LATCH anchors are located at the rear section of the rear seat between the cushion and seat back below the locator symbols on the seat back Follow the child seat manufacturer s instructions to properly install a child seat with LATCH attachme...

Page 184: ...ached to that anchor WARNING The standardized spacing for LATCH lower anchors is 280 mm 11 inches center to center Do not use LATCH lower anchors for the center seating position unless the child seat manufacturer s instructions permit and specify using anchors spaced at least as far apart as those in this vehicle Each time you use the safety seat check that the seat is properly attached to the low...

Page 185: ...own The tether strap may not work properly if attached somewhere other than the correct tether anchor Once the child safety seat has been installed using either the safety belt the lower anchors of the LATCH system or both you can attach the top tether strap If you install a child seat with rigid LATCH attachments and have attached the top tether strap to the proper top tether anchor do not tighte...

Page 186: ...ety seat is not anchored properly the risk of a child being injured in a collision greatly increases If your child restraint system is equipped with a tether strap and the child restraint manufacturer recommends its use Ford also recommends its use Child booster seats The belt positioning booster booster seat is used to improve the fit of the vehicle safety belt Children outgrow a typical child se...

Page 187: ... to keep the belt near the middle of the shoulder and across the center of the chest Moving the child closer a few centimeters or inches to the center of the vehicle but remaining in the same seating position may help provide a good shoulder belt fit When children should use booster seats Children need to use booster seats from the time they outgrow the toddler seat until they are big enough for t...

Page 188: ...g position has a low seat back or no head restraint a backless booster seat may place your child s head as measured at the tops of the ears above the top of the seat In this case move the backless booster to another seating position with a higher seat back or head restraint and lap shoulder belts or consider using a high back booster seat High back booster seats If with a backless booster seat you...

Page 189: ...eat placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition Do not introduce any item thicker than this under the booster seat Check with the booster seat manufacturer s instructions The importance of shoulder belts Using a booster without a shoulder belt increases the risk of a child s head hitting a hard surface in a collision For this reason you...

Page 190: ... safety seat LATCH and tether anchors and attaching hardware should be inspected after a collision Refer to the child restraint manufacturer s instructions for additional inspection and maintenance information specific to the child restraint Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a collision be replaced However if the collision was minor and an...

Page 191: ...ires Ford Motor Company to give you the following information about tire grades exactly as the government has written it Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course For example a tire graded 150 would wear one and one half 11 2 times as well on the government course as a tire ...

Page 192: ...loaded Excessive speed underinflation or excessive loading either separately or in combination can cause heat buildup and possible tire failure TIRES Tires are designed to give many thousands of miles of service but they must be maintained in order to get the maximum benefit from them Glossary of tire terminology Tire label A label showing the OE Original Equipment tire sizes recommended inflation...

Page 193: ...pport wheel for a tire or a tire and tube assembly upon which the tire beads are seated INFLATING YOUR TIRES Safe operation of your vehicle requires that your tires are properly inflated Remember that a tire can lose up to half of its air pressure without appearing flat Every day before you drive check your tires If one looks lower than the others use a tire gauge to check pressure of all tires an...

Page 194: ...t which the maximum load can be carried by the tire This pressure is normally higher than the manufacturer s recommended cold inflation pressure which can be found on the Safety Compliance Certification Label or Tire Label which is located on the B Pillar or the edge of the driver s door The cold inflation pressure should never be set lower than the recommended pressure on the Safety Compliance Ce...

Page 195: ...l information section for description Store and maintain at the higher of the front and rear inflation pressure as shown on the Tire Label 6 Visually inspect the tires to make sure there are no nails or other objects embedded that could poke a hole in the tire and cause an air leak 7 Check the sidewalls to make sure there are no gouges cuts or bulges TIRE CARE Inspecting your tires and wheel valve...

Page 196: ... bulges in the tread or sidewalls cracks in the tread groove and separation in the tread or sidewall If damage is observed or suspected have the tire inspected by a tire professional Tires can be damaged during off road use so inspection after off road use is also recommended WARNING Age Tires degrade over time depending on many factors such as weather storage conditions and conditions of use load...

Page 197: ...replacement requirements Your vehicle is equipped with tires designed to provide a safe ride and handling capability WARNING Only use replacement tires and wheels that are the same size load index speed rating and type such as P metric versus LT metric or all season versus all terrain as those originally provided by Ford The recommended tire and wheel size may be found on either the Safety Complia...

Page 198: ...ng Always inflate steel carcass tires with a remote air fill with the person inflating standing at a minimum of 12 ft 3 66 m away from the tire wheel assembly Important Remember to replace the wheel valve stems when the road tires are replaced on your vehicle It is recommended that the two front tires or two rear tires generally be replaced as a pair The tire pressure sensors mounted in the wheels...

Page 199: ...spect the tires for damage If a tire is under inflated or damaged deflate it remove wheel and replace it with your spare tire and wheel If you cannot detect a cause have the vehicle towed to the nearest repair facility or tire dealer to have the vehicle inspected Tire and wheel alignment A bad jolt from hitting a curb or pothole can cause the front end of your vehicle to become misaligned or cause...

Page 200: ...wheel is defined as a spare tire and or wheel that is different in brand size or appearance from the road tires and wheels If you have a dissimilar spare tire wheel it is intended for temporary use only and should not be used in a tire rotation Note After having your tires rotated inflation pressure must be checked and adjusted to the vehicle requirements INFORMATION CONTAINED ON THE TIRE SIDEWALL...

Page 201: ...cates a radial type tire 5 15 Indicates the wheel or rim diameter in inches If you change your wheel size you will have to purchase new tires to match the new wheel diameter 6 95 Indicates the tire s load index It is an index that relates to how much weight a tire can carry You may find this information in your owner s guide If not contact a local tire dealer Note You may not find this information...

Page 202: ...numbers represent the week and year the tire was built For example the numbers 317 mean the 31st week of 1997 After 2000 the numbers go to four digits For example 2501 means the 25th week of 2001 The numbers in between are identification codes used for traceability This information is used to contact customers if a tire defect requires a recall 9 M S or M S Mud and Snow or AT All Terrain or AS All...

Page 203: ...presenting the tire s resistance to the generation of heat and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel 13 Maximum Permissible Inflation Pressure Indicates the tire manufacturers maximum permissible pressure and or the pressure at which the maximum load can be carried by the tire This pressure is normally higher than the manu...

Page 204: ... 2 Load Range Load Inflation Limits Indicates the tire s load carrying capabilities and its inflation limits 3 Maximum Load Dual lb kg at psi kPa cold Indicates the maximum load and tire pressure when the tire is used as a dual defined as four tires on the rear axle a total of six or more tires on the vehicle 4 Maximum Load Single lb kg at psi kPa cold Indicates the maximum load and tire pressure ...

Page 205: ...dewall edge In general the larger the number the wider the tire 3 80 Indicates the aspect ratio which gives the tire s ratio of height to width Numbers of 70 or lower indicate a short sidewall 4 D Indicates a diagonal type tire R Indicates a radial type tire 5 16 Indicates the wheel or rim diameter in inches If you change your wheel size you will have to purchase new tires to match the new wheel d...

Page 206: ... s responsibility to maintain correct tire pressure even if under inflation has not reached the level to trigger illumination of the TPMS low tire pressure telltale Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly The TPMS malfunction indicator is combined with the low tire pressure telltale When the system detects a malfun...

Page 207: ...ou always have your tires serviced by an authorized dealer The tire pressure should be checked periodically at least monthly using an accurate tire gauge refer to Inflating your tires in this chapter Understanding your tire pressure monitoring system TPMS The tire pressure monitoring system measures pressure in your four road tires and sends the tire pressure readings to your vehicle The low tire ...

Page 208: ...Check your tire pressure to ensure tires are properly inflated refer to Inflating your tires in this chapter 2 After inflating your tires to the manufacturer s recommended inflation pressure as shown on the Tire Label located on the edge of driver s door or the B Pillar the vehicle must be driven for at least two minutes over 20 mph 32 km h before the light will turn off Spare tire in use Your tem...

Page 209: ...ture affects your tire pressure The tire pressure monitoring system TPMS monitors tire pressure in each pneumatic tire While driving in a normal manner a typical passenger tire inflation pressure may increase approximately 2 to 4 psi 14 to 28 kPa from a cold start situation If the vehicle is stationary overnight with the outside temperature significantly lower than the daytime temperature the tire...

Page 210: ...es on this vehicle as they may cause damage to your vehicle which may lead to loss of vehicle control VEHICLE LOADING This section will guide you in the proper loading of your vehicle to keep your loaded vehicle weight within its design rating capability Properly loading your vehicle will provide maximum return of vehicle design performance Before loading your vehicle familiarize yourself with the...

Page 211: ...rket or authorized dealer installed equipment has been installed on the vehicle the weight of the equipment must be subtracted from the payload listed on the Tire Label in order to determine the new payload WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity how much space is available or by payload capacity how much weight the vehicle should carry Onc...

Page 212: ...Example only Cargo Weight includes all weight added to the Base Curb Weight including cargo and optional equipment Tires Wheels and Loading 212 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 213: ...e edge of the driver s door The total load on each axle must never exceed its GAWR GVW Gross Vehicle Weight is the Vehicle Curb Weight cargo passengers GVWR Gross Vehicle Weight Rating is the maximum allowable weight of the fully loaded vehicle including all options equipment passengers and cargo The GVWR is shown on the Safety Compliance Certification Label located on the B Pillar or the edge of ...

Page 214: ...dard vehicle handling or performance engine transmission and or structural damage serious damage to the vehicle loss of control and personal injury WARNING Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label Tires Wheels and Loading 214 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 215: ...be five 150 lb passengers in your vehicle the amount of available cargo and luggage load capacity is 650 lbs 1400 750 5 x 150 650 lb In metric units 635 340 5 x 68 295 kg 5 Determine the combined weight of luggage and cargo being loaded on the vehicle That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4 The following gives you a few examples on how t...

Page 216: ...635 198 540 103 kg You will need to reduce the load weight by at least 240 lb 104 kg If you remove 3 100 lb 45 kg cement bags then the load calculation would be 1400 2 x 220 9 x 100 1400 440 900 60 lb Now you have the load capacity to transport the cement and your friend home In metric units the calculation would be 635 kg 2 x 99 kg 9 x 45 kg 635 198 405 32 kg The above calculations also assume th...

Page 217: ...t is hooked up to the RV or tow dolly Tow only in the forward direction Release the parking brake Place the transmission shift lever in N Neutral Place the ignition in the accessory position refer to Starting in the Driving chapter Your vehicle may be towed up to a speed of 75 mph 120 km h but you should always obey local speed limits You also have the option of trailering the vehicle with its fro...

Page 218: ...temperatures in the engine and exhaust system creating the risk of fire or other damage WARNING Do not park idle or drive your vehicle in dry grass or other dry ground cover The emission system heats up the engine compartment and exhaust system which can start a fire WARNING Do not start your vehicle in a closed garage or in other enclosed areas Exhaust fumes can be toxic Always open the garage do...

Page 219: ...kled their safety belts For more information on safety belts and their proper usage refer to the Seating and Safety Restraints chapter 2 Make sure vehicle accessories are off Make sure the parking brake is set Make sure the gearshift lever is in P Park 3 Turn the key to 3 on without turning the key to 4 start 1 2 Driving 219 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 220: ...e is on whether the engine is running or not to indicate the vehicle is capable of movement using its electric motor engine or both The vehicle s computer will determine if an engine start is required at key on The engine will start if it is necessary for cabin heating or windshield defrost The engine will also be started when outside temperatures are low Note The vehicle may be turned off at any ...

Page 221: ...ect the system to a grounded 120 volt A C electrical source The block heater system is most effective when outdoor temperatures reach below 0 F 18 C WARNING Failure to follow engine block heater instructions could result in property damage or physical injury WARNING To reduce the risk of electrical shock do not use your heater with ungrounded electrical systems or two pronged cheater adapters Prio...

Page 222: ...become very hot and may result in an electrical shock or fire Be sure to check for heat anywhere in the electrical hookup once the system has been operating for approximately a half hour Finally have the engine block heater system checked during your fall tune up to be sure it s in good working order How to use the engine block heater Ensure the receptacle terminals are clean and dry prior to use ...

Page 223: ...gin to drive away A brief mechanical noise may be heard during this test This is normal ABS warning lamp The ABS lamp in the instrument cluster momentarily illuminates when the ignition is turned on If the light does not illuminate during start up remains on or flashes the ABS may be disabled and may need to be serviced Even when the ABS is disabled and the ABS light is on normal braking is still ...

Page 224: ...ration requested and optimizes how much of the deceleration will be produced by regenerative braking The remaining portion is generated by standard friction braking When the battery is almost fully charged the amount of regenerative braking is limited to avoid overcharging and the requested deceleration is produced by standard friction braking alone Regenerative braking does not take the place of ...

Page 225: ...y stereo loudspeakers may interfere with and adversely affect the AdvanceTrac威 system Install any aftermarket stereo loudspeaker as far as possible from the front center console the tunnel and the front seats in order to minimize the risk of interfering with the AdvanceTrac威 sensors Reducing the effectiveness of the AdvanceTrac威 system could lead to an increased risk of loss of vehicle control veh...

Page 226: ...ight may illuminate flash during certain driving situations which cause the AdvanceTrac威 system to operate If the stability control light illuminates steadily have the system serviced by an authorized dealer immediately If equipped with a message center the vehicle will also indicate a failure with the AdvanceTrac威 system When AdvanceTrac威 performs a normal system self check some drivers may notic...

Page 227: ...cooled down the system will regain all features Anti lock braking and electronic stability control ESC will continue to function during the cool down period The engine traction control and brake traction control systems may be deactivated in certain situations See the Switching off AdvanceTrac威 section below Electronic stability control ESC Electronic stability control ESC may enhance your vehicle...

Page 228: ...ff and restarting the engine When the traction control system is off the stability control off light will illuminate steadily Pressing the stability control switch again will turn off the stability control off light In R Reverse ABS and the engine and brake traction control features will continue to function however ESC is disabled AdvanceTrac威 Features Control switch functions Stability control l...

Page 229: ...r more information WARNING The EPS system has diagnostics checks that continuously monitor the EPS system to ensure proper operation of the electronic system When an electronic error is detected the message POWER STEERING ASSIST FAULT will be displayed in the message center If this happens stop the vehicle in a safe place and turn off the engine After at least 10 seconds reset the system by restar...

Page 230: ...brake pedal is pressed If you cannot move the gearshift lever out of P Park with ignition in the on position and the brake pedal pressed it is possible that a fuse has blown or the vehicle s brake lamps are not operating properly Refer to Fuses and relays in the Roadside Emergencies chapter If the fuse is not blown and the brake lamps are working properly the following procedure will allow you to ...

Page 231: ...d release the parking brake See your authorized dealer as soon as possible if this procedure is used WARNING Do not drive your vehicle until you verify that the brakelamps are working WARNING Always set the parking brake fully and make sure the gearshift is latched in P Park Turn the ignition to the off position and remove the key whenever you leave your vehicle WARNING If the parking brake is ful...

Page 232: ...ition to the off position and remove the key whenever you leave your vehicle R Reverse With the gearshift lever in R Reverse the vehicle will move backward Always come to a complete stop before shifting into and out of R Reverse N Neutral With the gearshift lever in N Neutral the vehicle is free to roll hold the brake pedal down while in this position Because of the unique nature of the hybrid veh...

Page 233: ...on may occur Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur or the engine may overheat REVERSE SENSING SYSTEM IF EQUIPPED The Reverse Sensing System RSS sounds a tone to warn the driver of obstacles near the rear bumper when the R Reverse is selected and the vehicle is moving at speeds less than 3 mph 5 km h The system is not effective at speeds ab...

Page 234: ...erage areas As you move closer to the obstacle the rate of the tone increases When the obstacle is less than 10 inches 25 0 cm away the tone will sound continuously If the RSS detects a stationary or receding object further than 10 inches 25 0 cm from the side of the vehicle the tone will sound for only three seconds Once the system detects an object approaching the tone will sound again While rec...

Page 235: ...mera system place the transmission in R Reverse an image will display in the rearview mirror or on the navigation screen if equipped The area displayed on the screen may vary according to the vehicle orientation and or road condition 1 Rear bumper 2 Red zone 3 Yellow zone 4 Green zone Always use caution while backing Objects in the red zone are closest to your vehicle and objects in the green zone...

Page 236: ...tance If this occurs clean the camera lens before using the reverse camera system WARNING The camera system is a reverse aid supplement device that still requires the driver to use it in conjunction with the rearview mirror and the side mirrors for maximum coverage WARNING Objects that are close to either corner of the bumper or under the bumper might not be seen on the screen due to the limited c...

Page 237: ...r side view mirrors refer to Exterior mirrors in the Driver Controls chapter Driving with blind spot mirrors Before a lane change check the main mirror first then check the blind spot mirror If no vehicles are present in the blind spot mirror and the traffic in the adjacent lane is at a safe distance signal that you are going to change lanes Glance over your shoulder to verify traffic is clear and...

Page 238: ...to provide a warning to assist the driver in detecting vehicles in the blind zones The system will not detect infrastructure pedestrians or cyclists WARNING To help avoid injuries NEVER use the BLIS威 as a replacement for using the side and rear view mirrors and looking over your shoulder before changing lanes BLIS威 is not a replacement for careful driving and only an assist The BLIS威 has an yellow...

Page 239: ...s of two radar sensors each located rearward of the rear wheel hidden behind the bumper fascia Do not place any type of bumper sticker in this area Note The BLIS威 typically will not detect parked vehicles humans animals or infrastructure fences guard rails trees etc The BLIS威 does not function when the transmission is in R Reverse or P Park The BLIS威 does not provide any additional warning when yo...

Page 240: ...s a series of tones and flashes the BLIS威 indicator found on the exterior mirror on the side of the approaching vehicle Additionally the message center will display either VEHICLE COMING FROM RIGHT or VEHICLE COMING FROM LEFT to warn the driver from which direction vehicles are approaching The system is not designed to prevent contact with other vehicles or objects The system is designed to provid...

Page 241: ...es when vehicles and objects in close proximity block the CTA sensors refer to figure for approximate zone coverage areas sensor obstructed to vehicle on left Backing slowly from the parking spot in these situations helps to increase the sensor coverage and effectiveness Driving 241 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 242: ...ted by an adjacently parked vehicle or object Approaching vehicles passing at speeds greater than 15 mph 24 km h Severe weather conditions Driving in reverse faster than 3 mph 5 km h Backing out of an angled parking spot CTA False Alerts Due to the nature of radar technology there may be certain instances when the BLIS威 will alert with no object present when backing up This is known as a false ale...

Page 243: ...enter will display BLIND SPOT DISABLED and or CTA DISABLED BLIS威 CTA fault operation If the BLIS威 CTA senses a fault on either the left or right sensor the BLIS威 alert indicator will go ON and remain ON and the message center will display BLIND SPOT SYSTEM FAULT or CROSS TRAFFIC SYSTEM FAULT For faults that may cause the associated left or right alert indicator not to illuminate only the message c...

Page 244: ...sage being displayed The surface of the left or right radar is dirty or obstructed in some way Clean the fascia area in front of the radar either left or right side or remove obstruction The surface of the left or right radar is not dirty or obstructed Drive normally in traffic for a few minutes to allow the radar to detect that it is no longer blocked Note the vehicle must be in D Drive and a few...

Page 245: ...ars or the bottom of the hubs for trucks When driving through water traction or brake capability may be limited Also water may enter your engine s air intake and severely damage your engine or your vehicle may stall Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal transmission damage Once through the water always dry ...

Page 246: ...gallons 7 5L of gasoline or 5 0 gallons 18 9L of diesel fuel to a disabled vehicle Fuel delivery service is limited to two no charge occurrences within a 12 month period winch out available within 100 feet 30 5 meters of a paved or county maintained road no recoveries towing Ford and Lincoln eligible vehicle towed to an authorized dealer within 35 miles 56 km of the disablement location or to the ...

Page 247: ... amount for towing to the nearest dealership within 35 miles 56 km To obtain reimbursement information U S Ford and Lincoln vehicle customers call 1 800 241 3673 Customers will be asked to submit their original receipts Canadian customers who need to obtain reimbursement information call 1 800 665 2006 or visit our website at www ford ca HAZARD FLASHER CONTROL The hazard flasher is located between...

Page 248: ...attempt WARNING Failure to inspect and if necessary repair fuel leaks after a collision may increase the risk of fire and serious injury Ford Motor Company recommends that the fuel system be inspected by an authorized dealer after any collision FUSES AND RELAYS Fuses If electrical components in the vehicle are not working a fuse may have blown Blown fuses are identified by a broken wire within the...

Page 249: ...ral Natural Natural Natural 30A Green Green Green Pink Pink 40A Orange Green Green 50A Red Red Red 60A Blue Yellow Yellow 70A Tan Brown 80A Natural Black Black Passenger compartment fuse panel The fuse panel is located below and to the left of the steering wheel by the brake pedal Remove the panel cover to access the fuses To remove a fuse use the fuse puller tool provided on the fuse panel cover ...

Page 250: ...lamp 3 15A HEV battery fan 4 30A Passenger front smart window motor 5 10A Keypad illumination Brake shift interlock 6 20A Turn signal lamps 7 10A Low beam headlamps left 8 10A Low beam headlamps right 9 15A Courtesy lights Illuminated scuff plate 10 15A Backlighting Puddle lamps 11 Not used Roadside Emergencies 250 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 251: ...gnostic connector 21 15A Fog lamps 22 15A Front sidemarker lamps Park lamps License plate lamp 23 15A High beam headlamps 24 20A Horn 25 10A Demand lamps power saver relay 26 10A Instrument cluster battery power 27 20A Ignition switch 28 5A Radio crank sense circuit 29 5A Instrument cluster ignition power 30 5A Not used spare 31 10A Not used spare 32 10A Restraint control module 33 10A Not used sp...

Page 252: ...ar windows 48 Delayed accessory relay Power distribution box The power distribution box is located in the engine compartment The power distribution box contains high current fuses that protect your vehicle s main electrical systems from overloads WARNING Always disconnect the battery before servicing high current fuses WARNING To reduce risk of electrical shock always replace the cover to the powe...

Page 253: ...le aux relay 5 power 4 Not used 5 Not used 6 40A Rear defrost aux relay 4 power 7 40A Vacuum pump aux relay 6 power 8 50A Brake system controller pump 9 20A Wiper washer 10 30A Brake system controller valves 11 Not used 12 30A Heated cooled seats 13 15A Motor electronics coolant heater pump relay 42 44 power 14 Not used 15 Not used Roadside Emergencies 253 2011 MKZ Hybrid hkz Owners Guide 2nd Prin...

Page 254: ...15A Right headlamp aux relay 2 power 28 60A Cooling fan motor 29 20A Front power point 30 30A Fuel relay relay 43 power 31 30A Passenger power seat 32 30A Driver power seat 33 20A Moon roof 34 Not used 35 40A Front A C blower motor aux relay 3 power 36 1A diode Fuel pump 37 5A Vacuum pump monitoring 38 10A Heated side mirrors 39 10A Transmission control module 40 10A Powertrain control module 41 G...

Page 255: ...A HEV high voltage battery module Fuel pump relay 49 15A Powertrain control module emissions related Cartridge Fuses Mini Fuses Auxiliary relay box The auxiliary relay box is located in front of the radiator in the engine compartment The components are coded as follows Relay Location Relay Type Function 1 High current micro Left headlamp 2 High current micro Right headlamp 3 High current micro Blo...

Page 256: ...icle Have a flat serviced by an authorized dealer in order to prevent damage to the TPMS sensors refer to Tire pressure monitoring system TPMS in the Tires Wheels and Loading chapter Replace the spare tire with a road tire as soon as possible During repairing or replacing of the flat tire have the authorized dealer inspect the TPMS sensor for damage WARNING The use of tire sealants may damage your...

Page 257: ...T for tire size and may have Temporary Use Only molded in the sidewall 2 Full size dissimilar spare with label on wheel This spare tire has a label on the wheel that states THIS TIRE AND WHEEL FOR TEMPORARY USE ONLY When driving with one of the dissimilar spare tires listed above do not Exceed 50 mph 80 km h Load the vehicle beyond maximum vehicle load rating listed on the Safety Compliance Label ...

Page 258: ...d parking at curbs Winter weather driving capability Wet weather driving capability All wheel driving capability if applicable Load leveling adjustment if applicable When driving with the full size dissimilar spare tire wheel additional caution should be given to Towing a trailer Driving vehicles equipped with a camper body Driving vehicles with a load on the cargo rack Drive cautiously when using...

Page 259: ...om moving when you change a tire be sure the parking brake is set then block in both directions the wheel that is diagonally opposite other side and end of the vehicle to the tire being changed WARNING If the vehicle slips off the jack you or someone else could be seriously injured WARNING Do not attempt to change a tire on the side of the vehicle close to moving traffic Pull far enough off the ro...

Page 260: ...counterclockwise but do not remove them until the wheel is raised off the ground 3 Put the jack in the jack locator next to the tire you are changing Turn the jack handle clockwise until the wheel is completely off the ground Note To avoid structural damage to the vehicle ensure that the jack is centered between the two markings 1 on the bottom of the rocker flange Roadside Emergencies 260 2011 MK...

Page 261: ... handle counterclockwise 7 Remove the jack and fully tighten the lug nuts in the order shown Refer to Wheel lug nut torque specifications later in this chapter for the proper lug nut torque specification 8 Unblock the wheels Stowing the wheel and jack 1 Fully collapse the jack and place it back in the storage area in the trunk 2 Replace the jack retention bolt to secure the jack 3 Place the tire i...

Page 262: ...l mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion resulting in loss of control Note Inspect the wheel pilot hole prior to installation If there is visible corrosion in wheel pilot hole remove loose particles by wiping with clean rag and apply grease Apply grease only to the wheel pilot hole surface by smearing a dime 1 square cm sized g...

Page 263: ...erhood battery becomes disconnected or disabled for any reason the vehicle controller must relearn the engine s operating characteristics in order to operate it at maximum efficiency This relearning process occurs the first time the vehicle is driven after reconnecting the low voltage battery If the learning procedure does not have time to complete during the drive the engine will continue to oper...

Page 264: ...ery 3 Connect the negative cable to the negative terminal of the assisting battery 4 Make the final connection of the negative cable to an exposed metal part of the stalled vehicle s engine away from the battery and the carburetor fuel injection system Note Do not attach the negative cable to fuel lines engine rocker covers the intake manifold or electrical components as grounding points WARNING D...

Page 265: ...m is used to designate the assisting boosting battery 1 Remove the jumper cable from the ground metal surface 2 Remove the jumper cable on the negative terminal of the booster vehicle s battery 3 Remove the jumper cable from the positive terminal of the booster vehicle s battery 4 Remove the jumper cable from the positive terminal of the disabled vehicle s battery After the disabled vehicle has be...

Page 266: ...ans or incorrectly vehicle damage may occur If your vehicle is to be towed using wheel lift equipment the non lifted wheels must be placed on a dolly to prevent damage to the vehicle Place a rag on top of the hoist cable below the fascia when loading or unloading a vehicle on a flatbed wrecker to prevent surface damage to the fascia Ford Motor Company produces a towing manual for all authorized to...

Page 267: ...on the ground under the following conditions Vehicle is facing forward so that it is being towed in a forward direction Place the transmission in N Neutral Refer to Brake shift interlock in the Driving chapter for specific instructions if you cannot move the gear shift lever into N Neutral Maximum speed is not to exceed 35 mph 56 km h Maximum distance is 50 miles 80 km Roadside Emergencies 267 201...

Page 268: ...orized dealer Repairs will be made using Ford or Motorcraft威 parts or remanufactured or other parts that are authorized by Ford Away from home If you are away from home when your vehicle needs service contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer In the United States Mailing address Ford Motor Company Customer Relations...

Page 269: ... If your inquiry or concern remains unresolved contact the Sales Manager Service Manager or Customer Relations Manager 3 If you require assistance or clarification on Ford Motor Company policies please contact the Ford Customer Relationship Center In order to help you serve you better please have the following information available when contacting a Customer Relationship Center Vehicle Identificat...

Page 270: ...reasonable allowance for consumer use The consumer has the right to choose whether to receive a refund or replacement vehicle California Civil Code Section 1793 22 b presumes that the manufacturer has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if within the first 18 months of ownership of a new vehicle or the first 18 000 miles 29 000 km whichev...

Page 271: ...and if your claim is eligible you may participate in the arbitration process An arbitration hearing will be scheduled so that you can present your case in an informal setting before an impartial person The arbitrator will consider the testimony provided and make a decision after the hearing Disputes submitted to the BBB AUTO LINE program are usually decided within forty days after you file your cl...

Page 272: ...atively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings In the CAMVAP program impartial third party arbitrators conduct hearings at mutually convenient times and places in an informal environment These impartial arbitrators ...

Page 273: ...ntact the nearest authorized dealer If the authorized dealer cannot help you contact FORD MOTOR COMPANY FORD EXPORT OPERATIONS GLOBAL INITIATIVES 1555 Fairlane Drive Fairlane Business Park 3 Allen Park Michigan 48101 U S A Telephone 313 594 4857 For customers in Guam the Commonwealth of the Northern Mariana Islands CNMI America Samoa and the U S Virgin Islands please feel free to call our Toll Fre...

Page 274: ...another foreign country contact the nearest authorized dealer If the authorized dealer employees cannot help you they can direct you to the nearest Ford affiliate office Customers in the U S should call 1 800 392 3673 ORDERING ADDITIONAL OWNER S LITERATURE To order the publications in this portfolio contact Helm Incorporated at HELM INCORPORATED P O Box 07150 Detroit Michigan 48207 Or to order a f...

Page 275: ...your dealer or Ford Motor Company To contact NHTSA you may call the Vehicle Safety Hotline toll free at 1 888 327 4236 TTY 1 800 424 9153 go to http www safercar gov or write to Administrator 1200 New Jersey Avenue Southeast Washington D C 20590 You can also obtain other information about motor vehicle safety from http www safercar gov REPORTING SAFETY DEFECTS CANADA ONLY If you believe that your ...

Page 276: ...e diesel fuel bird droppings and insect deposits because they can cause damage to the vehicle s paintwork and trim over time Use Motorcraft威 Bug and Tar Remover ZC 42 which is available from your authorized dealer Remove any exterior accessories such as antennas before entering a car wash Suntan lotions and insect repellents can damage any painted surface if these substances come in contact with y...

Page 277: ...h Motorcraft威 Wheel and Tire Cleaner ZC 37 A which is available from your authorized dealer Heavy dirt and brake dust accumulation may require agitation with a sponge Rinse thoroughly with a strong stream of water Never apply any cleaning chemical to hot or warm wheel rims or covers Some automatic car washes may cause damage to the finish on your wheel rims or covers Industrial strength heavy duty...

Page 278: ...ry into the vents can damage internal parts Never wash or rinse the engine while it is hot or running water in the running engine may cause internal damage Never wash or rinse any ignition coil spark plug wire or spark plug well or the area in and around these locations PLASTIC NON PAINTED EXTERIOR PARTS Use only approved products to clean plastic parts These products are available from your autho...

Page 279: ...d car wash facilities Be sure to replace wiper blades when they appear worn or do not function properly Do not use abrasives as they may cause scratches Do not use fuel kerosene or paint thinner to clean any parts If you cannot remove those streaks after cleaning with the glass cleaner or if the wipers chatter and move in a jerky motion clean the outer surface of the windshield and the wiper blade...

Page 280: ...or more thorough cleaning use a mild soap and water solution If the spot cannot be completely cleaned by this method the area may be cleaned using a commercially available cleaning product designed for automotive interiors 3 If necessary apply more soap and water solution or cleaning product to a clean white cotton cloth and press the cloth onto the soiled area allow this to set at room temperatur...

Page 281: ...the surface with a soft damp cloth For more thorough cleaning wipe the surface with a mild soap and water solution In Canada use Motorcraft威 Vinyl Cleaner CXC 93 Dry the area with a soft cloth If the leather cannot be completely cleaned using a mild soap and water solution the leather may be cleaned using a commercially available leather cleaning product designed for automotive interiors To check ...

Page 282: ...kings such as small scars These markings give character to the seating covers and should be considered as proof of a genuine leather product In order to lessen the appearance of certain scratches and other wear marks apply conditioner on the affected area following the same instructions as in the Conditioning section Conditioning Bottles of King Ranch威 Leather Conditioner are available at the King...

Page 283: ...raft威 Bug and Tar Remover ZC 42 Motorcraft威 Custom Bright Metal Cleaner ZC 15 Motorcraft威 Detail Wash ZC 3 A Motorcraft威 Dusting Cloth ZC 24 Motorcraft威 Engine Shampoo and Degreaser U S only ZC 20 Motorcraft威 Engine Shampoo Canada only CXC 66 A Motorcraft威 Multi Purpose Cleaner Canada only CXC 101 Motorcraft威 Premium Glass Cleaner Canada only CXC 100 Motorcraft威 Premium Quality Windshield Washer F...

Page 284: ...are sure you have enough ventilation Keep all open flames and other burning material such as cigarettes away from the battery and all fuel related parts High voltage information WARNING Exposure to high voltage may result in severe personal injury or death High voltage components must be serviced by a trained service technician Your vehicle consists of various high voltage components and wiring Al...

Page 285: ...remove it while the engine is running OPENING THE HOOD 1 Inside the vehicle pull the hood release handle located under the bottom of the instrument panel near the steering column 2 Go to the front of the vehicle and release the auxiliary latch that is located under the front center of the hood 3 Lift the hood and support it with the prop rod Maintenance and Specifications 285 2011 MKZ Hybrid hkz O...

Page 286: ...il dipstick 4 Motor Electronics M E coolant reservoir 5 Brake fluid reservoir 6 Power distribution box 7 Air cleaner assembly out of view 8 Low voltage underhood battery 9 Windshield washer fluid reservoir 2 4 5 6 3 1 9 8 7 Maintenance and Specifications 286 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 287: ... wiper blades or washer system WARNING If you operate your vehicle in temperatures below 40 F 5 C use washer fluid with antifreeze protection Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident CHANGING THE WIPER BLADES 1 Pull the wiper arm away from the vehicle Turn the blade at an angle from...

Page 288: ... 4 Open the hood Protect yourself from engine heat 5 Locate and carefully remove the engine oil level dipstick 6 Wipe the dipstick clean Insert the dipstick fully then remove it again If the oil level is within the lower and upper holes lines the oil level is acceptable DO NOT ADD OIL If the oil level is below the lower hole line engine oil must be added to raise the level within the normal operat...

Page 289: ...avoid possible oil loss DO NOT operate the vehicle with the engine oil level dipstick and or the engine oil filler cap removed Engine oil and filter recommendations Look for this certification trademark Use SAE 5W 20 engine oil Only use oils certified for gasoline engines by the American Petroleum Institute API An oil with this trademark symbol conforms to the current engine and emission system pr...

Page 290: ... or another with equivalent performance for your engine application LOW VOLTAGE UNDERHOOD BATTERY Your vehicle is equipped with a Motorcraft威 maintenance free battery which normally does not require additional water during its life of service If your battery has a cover shield make sure it is reinstalled after the battery has been cleaned or replaced For longer trouble free operation keep the top ...

Page 291: ...pt medical attention If acid is swallowed call a physician immediately WARNING Battery posts terminals and related accessories contain lead and lead compounds Wash hands after handling Because your vehicle s engine is electronically controlled by a computer some control conditions are maintained by power from the battery When the battery is disconnected or a new battery is installed the engine mus...

Page 292: ...h voltage battery storage Your vehicle must be started and run for a minimum of 10 minutes once a month in order to maintain the high voltage battery charge This will maintain the high voltage battery but it is not enough to maintain the low voltage underhood battery and additional low voltage underhood battery charging may be required after 60 days If your vehicle is to be stored for 30 days or l...

Page 293: ...ent Refer to the following engine coolant sections for all information instructions and warnings related to cooling systems The two systems use the same coolant and operate similarly with the Motor and Electronics system generally operating at a lower temperature and pressure The fluid levels in both reservoirs need to be maintained When the engine is cold check the level of M E coolant in the res...

Page 294: ...eable do not use engine coolant antifreeze or windshield washer fluid outside of its specified function and vehicle location Adding engine coolant When adding coolant make sure it is a 50 50 mixture of engine coolant and distilled water Add the mixture to the coolant reservoir when the engine is cool until the appropriate fill level is obtained If coolant is filled to the COLD FILL RANGE or FULL C...

Page 295: ... the corrosion protection of the engine coolant For vehicles with overflow coolant systems with a non pressurized cap on the coolant recovery system add coolant to the coolant recovery reservoir when the engine is cool Add the proper mixture of coolant and distilled water to the FULL COLD level For all other vehicles which have a coolant degas system with a pressurized cap or if it is necessary to...

Page 296: ...drive the vehicle If necessary add enough 50 50 concentration of engine coolant and distilled water to bring the liquid level to the proper level If you have to add more than 1 0 quart 1 0 liter of engine coolant per month have your authorized dealer check the engine cooling system Your cooling system may have a leak Operating an engine with a low level of coolant can result in engine overheating ...

Page 297: ...he coolant concentration above 40 NEVER decrease the coolant concentration below 40 A coolant concentration of 40 will provide freeze point protection down to 12 F 24 C Decreased engine coolant concentrations below 40 will decrease the corrosion freeze protection characteristics of the engine coolant and may cause engine damage If available refer to the chart on the coolant container to ensure the...

Page 298: ...g Automotive fuels can be harmful or fatal if swallowed Fuel such as gasoline is highly toxic and if swallowed can cause death or permanent injury If fuel is swallowed call a physician immediately even if no symptoms are immediately apparent The toxic effects of fuel may not be visible for hours Avoid inhaling fuel vapors Inhaling too much fuel vapor of any kind can lead to eye and respiratory tra...

Page 299: ... produce static electricity which can cause a fire if fuel is pumped into an ungrounded fuel container Refueling WARNING Fuel vapor burns violently and a fuel fire can cause severe injuries To help avoid injuries to you and others Read and follow all the instructions on the pump island Turn off your engine when you are refueling Do not smoke if you are near fuel or refueling your vehicle Keep spar...

Page 300: ...verfilled fuel may run down the drain located below and in front of the fuel filler door If the check fuel fill inlet lamp or CHECK FUEL FILL INLET message comes on the fuel fill inlet may not have properly closed The inlet may have stuck open or debris may be preventing the inlet from fully closing At the next opportunity safely pull off the road turn off the engine open the fuel filler door and ...

Page 301: ...stations offer fuels posted as Regular with an octane rating below 87 particularly in high altitude areas Fuels with octane levels below 87 are not recommended Do not be concerned if your engine sometimes knocks lightly However if it knocks heavily under most driving conditions while you are using fuel with the recommended octane rating see your authorized dealer to prevent any engine damage Fuel ...

Page 302: ...fuel You may need to cycle the ignition from off to on several times after refueling to allow the fuel system to pump the fuel from the tank to the engine On restarting cranking time will take a few seconds longer than normal Normally adding 1 gallon 3 8L of fuel is enough to restart the engine If the vehicle is out of fuel and on a steep grade more than 1 gallon 3 8L may be required The service e...

Page 303: ...r if you choose to dispose of the funnel Do not use aftermarket funnels they will not work with the Easy Fuel system and can damage it The included funnel has been specially designed to work safely with your vehicle ESSENTIALS OF GOOD FUEL ECONOMY Measuring techniques Your best source of information about actual fuel economy is you the driver You must gather information as accurately and consisten...

Page 304: ...nt Calculating fuel economy 1 Fill the fuel tank completely and record the initial odometer reading in miles or kilometers 2 Each time you fill the tank record the amount of fuel added in gallons or liters 3 After at least three to five tank fill ups fill the fuel tank and record the current odometer reading 4 Subtract your initial odometer reading from the current odometer reading 5 Follow one of...

Page 305: ...e A C system uses battery energy when the engine is off which reduces fuel economy Using Auto mode minimizing use of defrost and Max A C or choosing a higher temperature setting can help reduce energy usage Minimize temperature extremes when the vehicle is parked for example by storing in a garage to avoid extreme cold in winter and extreme sun loads in summer The high voltage battery operates mor...

Page 306: ...ssion control components continue to work properly Use only the specified fuel listed Avoid running out of fuel Do not turn off the ignition while your vehicle is moving especially at high speeds Have the items listed in scheduled maintenance information performed according to the specified schedule The scheduled maintenance items listed in scheduled maintenance information are essential to the li...

Page 307: ...lt your Warranty Guide for complete emission warranty information On board diagnostics OBD II Your vehicle is equipped with a computer that monitors the engine s emission control system This system is commonly known as the on board diagnostics system OBD II The OBD II system protects the environment by ensuring that your vehicle continues to meet government emission standards The OBD II system als...

Page 308: ...has determined that some of the emission control systems have not been properly checked In this case the vehicle is considered not ready for I M testing If the service engine soon indicator is on or the bulb does not work the vehicle may need to be serviced Refer to On board diagnostics OBD II in this chapter If the vehicle s engine or transmission has just been serviced or the battery has recentl...

Page 309: ...ISSION FLUID Checking electronically controlled Continuously Variable Transmission eCVT The eCVT does not have an underhood transmission fluid dipstick Your transmission does not consume fluid It is designed to be filled for life However the fluid level should be checked if the transmission is not working properly or if you notice some sign of fluid leakage Transmission fluid should be checked and...

Page 310: ...mation Periodically wash vehicles stored in exposed locations Touch up raw or primed metal to prevent rust Cover chrome and stainless steel parts with a thick coat of auto wax to prevent discoloration Re wax as necessary when the vehicle is washed See the Cleaning chapter for more information Lubricate all hood door and trunk lid hinges and latches with a light grade oil See the Cleaning chapter f...

Page 311: ...uid is at the recommended level Low voltage underhood battery Check and recharge as necessary Keep connections clean If storing your vehicle for more than 30 days without recharging the battery disconnect the negative terminal of the low voltage underhood battery to prevent its charge from becoming depleted Note If battery cables are disconnected it will be necessary to reset memory features Brake...

Page 312: ...there are no leaks and fluids are at recommended levels If the battery was removed clean the battery cable ends and inspect If you have any concerns or issues contact your authorized dealer MOTORCRAFT PART NUMBERS Component 2 5L iVCT engine Oil filter FL 910S Spark plugs 1 Cabin air filter FP 67 Low voltage underhood battery BXT 67 R 1 For spark plug replacement see your authorized dealer Refer to...

Page 313: ... filler door hinge and spring primary and auxiliary hood latches Multi Purpose Grease Lithium grease XG 4 or XL 5 or equivalent ESB M1C93 B Engine coolant 9 3 quarts 8 8L Motorcraft威 Specialty Green Engine Coolant dark green colored Motorcraft威 Specialty Orange Engine Coolant US Motorcraft威 Specialty Orange Engine Coolant Canada 1 VC 10 A2 US CVC 10 A Canada WSS M97B55 A VC 3 B US CVC 3 B Canada W...

Page 314: ... F Canada WSB M8B16 A2 Fuel tank 17 5 gallons 66 2L 1 Add the coolant type originally equipped in your vehicle Check the coolant reservoir bottle labeling for the correct fluid type to use 2 Use of synthetic or synthetic blend motor oil is not mandatory Engine oil need only meet the requirements of Ford specification WSS M2C930 A and the API Certification mark 3 Indicates only approximate dry fill...

Page 315: ... Spark plug gap 0 049 0 053 inch 1 25 1 35mm Compression ratio 12 3 1 Engine drivebelt routing High voltage battery data High voltage battery Battery chemistry Nickel metal hydride Nominal voltage 275 volts Battery system capacity 5 5 amp hours Maintenance and Specifications 315 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 316: ...ocated The Safety Compliance Certification Label is located on the structure B Pillar by the trailing edge of the driver s door or the edge of the driver s door Vehicle identification number VIN The vehicle identification number is located on the driver side instrument panel Please note that in the graphic XXXX is representative of your vehicle identification number XXXXXXXXXXXXXXXXX Maintenance a...

Page 317: ...ine type 5 Check digit 6 Model year 7 Assembly plant 8 Production sequence number TRANSMISSION CODE DESIGNATIONS You can find a transmission code on the Safety Compliance Certification Label The following table tells you which transmission each code represents Description Code Electronically controlled continuously variable transmission eCVT H Maintenance and Specifications 317 2011 MKZ Hybrid hkz...

Page 318: ...or whichever provides you the greatest benefit 12 months or 12 000 miles 20 000 km whichever occurs first or the remainder of your new vehicle limited warranty Contact your dealer for details and a copy of the warranty Following is a list of several Lincoln Custom Accessories Not all accessories are available for all models To find out what accessories are available for your vehicle please contact...

Page 319: ...s Commission FCC and Canadian Radio Telecommunications Commission CRTC regulate the use of mobile communications systems such as two way radios telephones and theft alarms that are equipped with radio transmitters Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician Mobile communications systems may h...

Page 320: ...ed service plan authorized and backed by Ford Motor Company That means you get Reliable quality service anywhere you go Factory trained technicians Genuine Ford and Motorcraft威 Parts Rental car reimbursement If your vehicle is kept overnight for covered repairs you are eligible for rental car coverage including Bumper to Bumper warranty repairs or manufacturer s recalls Transferable coverage If yo...

Page 321: ...ance It covers regular checkups routine inspections preventive care and replacement of items that require periodic attention for normal wear Wiper blades Brake pads and linings Spark plugs except California Shock absorbers Clutch disc Belts and hoses Contact your selling Ford or Lincoln dealership today so they can customize a Ford Extended Service Plan that fits your driving lifestyle and budget ...

Page 322: ...Ford Extended Service Plan 322 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 323: ...P plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental When you purchase Ford ESP you receive added peace of mind protection throughout Canada and the United States provided by a network of participating Ford Motor Company dealers For more information visit your local Ford of Canada de...

Page 324: ...to assuring your continuing satisfaction Protecting your investment Maintenance is an investment that will pay dividends in the form of improved reliability durability and resale value To ensure the proper performance of your vehicle and its emission control systems it is imperative that scheduled maintenance be completed at the designated intervals Your vehicle is very sophisticated and built wit...

Page 325: ... immediately by a qualified expert such as the factory trained technicians at your dealership Your vehicle s oils and fluids should be changed at the specified intervals or in conjunction with a repair Flushing is a viable way to change fluid for many vehicle sub systems during scheduled maintenance It is critical that systems are flushed only with new fluid that is the same as that required to fi...

Page 326: ...ertain basic maintenance checks and inspections should be performed by the owner or a service technician at the intervals indicated Service information and supporting specifications are provided in this owner s guide Any adverse condition should be brought to the attention of your dealer or qualified service technician as soon as possible for the proper service advice The owner maintenance service...

Page 327: ...brake for proper operation Safety belts and seat latches for wear and function Safety warning lamps brake ABS airbag safety belt for operation Washer spray wiper operation clean or replace blades as necessary Multi point inspection In order to keep your vehicle running right it is important to have the systems on your vehicle checked regularly This can help identify potential issues and prevent ma...

Page 328: ...wiper operation Brake coolant recovery reservoir manual and automatic transmission with an underhood dipstick power steering if equipped and window washer Be sure to ask your dealership service advisor or technician about the multi point vehicle inspection It s a comprehensive way to perform a thorough inspection of your vehicle It s your checklist that gives you immediate feedback on the overall ...

Page 329: ...Scheduled Maintenance Guide 329 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 330: ...his schedule is presented at specific mileage kilometer intervals with exceptions noted Reset your oil life monitoring system after each engine oil and filter change refer to the Instrument Cluster chapter Scheduled Maintenance Guide 330 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 331: ...d with dipstick consult dealer for requirements Inspect brake pads shoes rotors drums brake linings hoses and parking brake Inspect engine cooling system and motor electronics cooling system for strength and hoses Inspect exhaust system and heat shields Inspect half shaft boots if equipped Inspect steering linkage ball joints suspension tie rod ends driveshaft and U joints lubricate if equipped wi...

Page 332: ...n 6F35 6F50 DPS6 and AWF 21 transmissions consult dealer for requirements Change manual transmission fluid Change rear axle fluid RWD vehicles Replace accessory drive belt s if not replaced within the last 100 000 miles 160 000 km Replace timing belt Fiesta failure to replace timing belt can cause internal engine damage 1 Initial replacement at 100 000 miles 160 000 km or 72 months every 50 000 mi...

Page 333: ...RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 333 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fu...

Page 334: ... MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 334 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 335: ... MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 335 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 336: ... 8 000 km 6 months or 200 hours of engine operation Change engine oil and filter Every 30 000 miles 48 000 km Change automatic transmission fluid except Fiesta Every 60 000 miles 96 000 km Replace spark plugs Engine hour meter installation is recommended for these operating conditions Operating in dusty conditions such as unpaved or dusty roads Inspect frequently service as required Replace cabin ...

Page 337: ...fer to the Instrument Cluster chapter Exclusive use of E85 Flex Fuel Vehicles only Every oil change interval If ran exclusively on E85 fill the fuel tank full with regular unleaded fuel Scheduled Maintenance Guide 337 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 338: ...DE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 338 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA...

Page 339: ... MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 339 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 340: ... M2C192 A part number FITZ 19580 B or equivalent Add four ounces 118 mL of friction modifier XL 3 EST M2C118 A or equivalent for complete refill of Traction Lok rear axles The axle fluid should be changed anytime the axle has been submerged in water California fuel filter replacement If the vehicle is registered in California the California Air Resources Board has determined that the failure to pe...

Page 341: ...e log DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance Guide 341 2011 MKZ Hybrid hkz Owners Guide 2nd Printing USA fus ...

Page 342: ...cities 313 fluid specification 313 Auxiliary input jack Line in 60 Axle lubricant specifications 313 refill capacities 313 B Battery 290 acid treating emergencies 290 jumping a disabled battery 263 maintenance free 290 replacement specifications 312 servicing 290 Belt Minder威 153 Blind Spot Information System 238 Blind spot mirror 237 Booster seats 187 Brakes 222 anti lock 223 anti lock brake syst...

Page 343: ...lder s 143 Customer Assistance 246 Ford Extended Service Plan 320 323 Getting assistance outside the U S and Canada 272 Getting roadside assistance 246 Getting the service you need 268 Ordering additional owner s literature 274 Utilizing the Mediation Arbitration Program 272 D Daytime running lamps see Lamps 78 Defrost rear window and rearview mirrors 70 windshield 70 Dipstick automatic transmissi...

Page 344: ...nomy 303 octane rating 301 315 quality 301 running out of fuel 262 302 safety information relating to automotive fuels 298 Fuses 248 249 G Garage door opener 101 Gas cap see Fuel cap 300 Gas mileage see Fuel economy 303 Gauges 25 H Hazard flashers 247 Headlamps 75 aiming 78 79 autolamp system 76 bulb specifications 82 daytime running lights 78 flash to pass 77 high beam 77 replacing bulbs 83 turni...

Page 345: ...i lock brakes ABS 223 Load limits 210 Locks autolock 113 childproof 117 doors 113 Lubricant specifications 313 Lug nuts 262 Lumbar support seats 137 M Message center 36 system check button 45 warning messages 46 Mirrors 95 automatic dimming rearview mirror 95 heated 70 96 programmable memory 121 side view mirrors power 95 Moon roof 99 Motorcraft威 parts 283 312 MyKey 109 N Navigation system 66 O Oc...

Page 346: ... restraints 144 147 150 152 Belt Minder威 153 extension assembly 152 for adults 148 150 for children 173 Occupant Classification Sensor 145 warning light and chime 153 Safety restraints LATCH anchors 182 Safety seats for children 178 Safety Compliance Certification Label 316 Satellite Radio 52 Satellite Radio Information 64 Scheduled Maintenance Guide Normal Scheduled Maintenance and Log 330 Seats ...

Page 347: ...eadwear 191 196 Towing 216 recreational towing 217 trailer towing 216 wrecker 266 Transmission 232 brake shift interlock BSI 230 fluid checking and adding automatic 309 fluid refill capacities 313 lubricant specifications 313 Trunk 117 remote release 107 121 Turn signal 80 U Universal garage door opener 101 USB port 62 V Vehicle Identification Number VIN 316 Vehicle loading 210 Ventilating your ve...

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