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Ford 2013 C-MAX ENERGI, Owner'S Manual

The Ford 2013 C-MAX ENERGI is an innovative plug-in hybrid car designed for eco-conscious drivers. To help you navigate all its features, we offer a comprehensive Quick Reference Manual that you can easily download for free from our website. Discover the full potential of your C-MAX ENERGI with this informative and user-friendly manual.

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Connecting to SYNC Services Using Voice Commands

1. Press the voice button.
2. When prompted, say “Services”. This initiates an outgoing call to

SYNC Services using your paired and connected Bluetooth-enabled
cellular phone.

3. Once you are connected to the service, follow the voice prompts to

request the desired service, such as “Traffic” or “Directions”. You can
also say “What are my choices?” to receive a complete list of available
services from which to choose.

4. Say “Services” to return to the services main menu or for help, say

“Help”.

Connecting to SYNC Services Using the Phone Menu

1. Press the phone button to enter the Phone Menu.
2. Scroll until

Services

appears in the display.

3. Press OK to confirm and enter the Services menu. The display

indicates the system is connecting.

4. Press OK. SYNC initiates the call to the Services portal.
5. Once connected, follow the voice prompts to request your desired

Service, such as Traffic or Directions. You can also say “What are my
choices?” to receive a complete list of available services from which
to choose.

6. To return to the Services menu, say “Services” or for help, say

“Help”.

Receiving Turn-by-Turn Directions

1. When connected to SYNC Services, say “Directions” or “Business

search”. To find the closest business or type of business to your
current location, just say “Business search” and then “Search near
me”. If you need further assistance in finding a location you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. You may also be prompted to speak with
an operator when the automatic system has difficulty matching your
voice request. The live operator can assist you by searching for
businesses by name or by category, residential addresses by street
address or by name or specific street intersections. Operator Assist is
a feature of your SYNC Services subscription. For more information
on Operator Assist visit www.SYNCMyRide.com/support.

SYNC®

407

2013 C-Max Full Hybrid

(34h)

Owners Guide gf, 3rd Printing, January 2013
USA

(fus)

Summary of Contents for 2013 C-MAX ENERGI

Page 1: ...DM5J 19A321 FA February 2013 Third Printing Owner s Manual C MAX Litho in U S A fordowner com ford ca 2013 C MAX HYBRID C MAX ENERGI Owner s Manual 2013 C MAX HYBRID C MAX ENERGI Owner s Manual ...

Page 2: ...nd safety belt maintenance 42 Personal Safety System 43 Supplementary Restraints System 44 Driver and passenger airbags 46 Front passenger sensing system 48 Knee airbag 51 Side airbags 51 Safety canopy curtain airbags 53 Crash sensors and airbag indicator 55 Airbag disposal 56 Keys and Remote Control 57 General information on radio frequencies 57 Remote control 58 Keys 58 Replacing a lost key or r...

Page 3: ...eel 86 Steering wheel controls 87 Wipers and Washers 89 Windshield wipers 89 Autowipers 90 Windshield washers 91 Rear window wiper and washer 91 Lighting 92 Lighting control 92 Autolamps 93 Instrument lighting dimmer 93 Headlamp exit delay 94 Daytime running lamps 94 Front fog lamps 95 Direction indicators 95 Interior lamps 95 Ambient lighting 97 2 Table of Contents 2013 C Max Full Hybrid 34h Owne...

Page 4: ...r 114 Information messages 127 Audio System 136 AM FM CD with SYNC 138 Auxiliary input jack 145 USB port 146 Satellite radio information 147 Climate Control 151 Dual automatic temperature control 151 Rear window defroster 155 Seats 157 Sitting in the correct position 157 Head restraints 158 Manual seats 161 Power seats 163 Rear seats 164 Heated seats 165 Table of Contents 3 2013 C Max Full Hybrid ...

Page 5: ...teristics 182 Hybrid electric vehicles 182 Fuel and Refueling 190 Fuel quality 191 Refueling 193 Running out of fuel 198 Fuel consumption 200 High Voltage Battery 205 High voltage battery 205 Charging the high voltage battery 205 Transmission 213 Automatic transmission 213 Hill start assist 217 Brakes 218 Brakes 218 Hints on driving with anti lock brakes 219 Traction Control 221 Traction Control 2...

Page 6: ... 248 Wrecker towing 248 Recreational towing 249 Driving Hints 250 Economical driving 250 Floor mats 252 Roadside Emergencies 254 Getting roadside assistance 256 Hazard warning flashers 257 Fuel cut off switch 258 High voltage shut off 258 Jump starting 259 Customer Assistance 263 Reporting safety defects U S only 270 Reporting safety defects Canada only 270 Table of Contents 5 2013 C Max Full Hybr...

Page 7: ...heck 286 Automatic transmission fluid check 291 Brake fluid check 292 Power steering fluid check 292 Fuel filter 292 Washer fluid check 293 Changing the vehicle battery 293 Checking the wiper blades 294 Changing the wiper blades 294 Air filter s 296 Adjusting the headlamps 300 Removing a headlamp 302 Changing a bulb 302 Bulb replacement 308 Bulb specification chart 309 6 Table of Contents 2013 C M...

Page 8: ...1 Tire care 321 Tire Pressure Monitoring System TPMS 336 Temporary mobility kit 340 Technical specifications 349 Wheel lug nut torque 349 Capacities and Specifications 350 Engine specifications 350 Part numbers 354 Vehicle identification number 355 Vehicle certification label 356 Transmission code designation 356 Accessories 357 Accessories 357 Ford Extended Service Plan 359 Scheduled Maintenance ...

Page 9: ...d in this publication was correct at the time of going to print In the interest of continuous development we reserve the right to change specifications design or equipment at any time without notice or obligation No part of this publication may be reproduced transmitted stored in a retrieval system or translated into any language in any form by any means without our written permission Errors and o...

Page 10: ... different models so they may appear different than your vehicle However the essential information in the illustrations is always correct Note Always use and operate your vehicle in line with all applicable laws and regulations Note Pass on this manual when selling your vehicle It is an integral part of the vehicle This manual may qualify the location of a component as left hand side or right hand...

Page 11: ...lock braking system Avoid smoking flames or sparks Battery Battery acid Brake fluid non petroleum base Brake system Cabin air filter Check fuel cap Child Safety Door Lock and Unlock Child seat lower anchor Child seat tether anchor Cruise control Do not open when hot Engine air filter Engine coolant Engine coolant temperature Engine oil Explosive gas Fan warning Fasten safety belt Front airbag Fron...

Page 12: ...ontrol Low tire pressure warning Maintain correct fluid level Panic alarm Parking aid system Parking brake system Power steering fluid Power windows front and rear Power window lockout Service engine soon Side airbag Stability control Windshield defrost and demist Windshield washer and wiper Introduction 11 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 13: ...lly by Ford Motor Company and Ford authorized service facilities and that the diagnostic information may be used for any purpose See the SYNC chapter for more information Event Data Recording This vehicle is equipped with an event data recorder EDR The main purpose of an EDR is to record in certain crash or near crash like situations such as an airbag deployment or hitting a road obstacle this dat...

Page 14: ... government authorities or other third parties acting with lawful authority Other parties may seek to access the information independently of Ford Motor Company and Ford of Canada Note Including to the extent that any law pertaining to Event Data Recorders applies to SYNC or its features please note the following Once 911 Assist if equipped is enabled set ON 911 Assist may through any paired and c...

Page 15: ... in vehicles and certain products of component wear contain or emit chemicals known to the State of California to cause cancer and birth defects or other reproductive harm PERCHLORATE MATERIAL Note Certain components in your vehicle such as airbag modules safety belt pretensioners and remote control batteries may contain perchlorate material Special handling may apply for service or vehicle end of...

Page 16: ...ent collision parts meet our stringent requirements for fit finish structural integrity corrosion protection and dent resistance During vehicle development we validate that these parts deliver the intended level of protection as a whole system A great way to know for sure you are getting this level of protection is to use genuine Ford replacement collision parts Warranty on Replacement Parts Genui...

Page 17: ...ticularly in emergency situations Safety must be paramount when using mobile communications equipment to avoid negating these benefits Mobile communication equipment includes but is not limited to cellular phones pagers portable email devices text messaging devices and portable two way radios WARNING Driving while distracted can result in loss of vehicle control accident and injury Ford strongly r...

Page 18: ...ments this book By referring to the market unique supplement if provided you can properly identify those features recommendations and specifications that are unique to your vehicle This owner s manual is written primarily for the U S and Canadian Markets Features or equipment listed as standard may be different on units built for Export See this owner s manual for all other required information an...

Page 19: ...tible with and properly installed in your vehicle To locate a child seat fitting station and CPST contact the NHTSA toll free at 1 888 327 4236 or locate NHTSA on the internet In Canada check with your local St John Ambulance office for referral to a CPST or for further information contact your provincial ministry of transportation or locate your local St John Ambulance office by searching for St ...

Page 20: ... snug and low across the hips shoulder belt centered across the shoulder and chest and seat back upright You are required by law to properly use safety seats for infants and toddlers in the United States and Canada Many states and provinces require that small children use approved booster seats until they reach age eight a height of 4 feet 9 inches 1 45 meters tall or 80 pounds 36 kilograms Check ...

Page 21: ...ctions and warnings provided by the manufacturer of any child restraint to determine if the restraint device is appropriate for your child s size height weight or age Follow the child restraint manufacturer s instructions and warnings provided for installation and use in conjunction with the instructions and warnings provided by your vehicle manufacturer A safety seat that is improperly installed ...

Page 22: ... Child Weight Use any attachment method as indicated below by X LATCH lower anchors and top tether anchor LATCH lower anchors only Safety belt and top tether anchor Safety belt and LATCH lower anchors and top tether anchor Safety belt only Rear facing child seat Up to 48 lb 21 kg X X Forward facing child seat Up to 48 lb 21 kg X X X Forward facing child seat Over 48 lb 21 kg X X Note The child sea...

Page 23: ...straint manufacturer Many state and provincial laws require that children use approved booster seats until they reach age eight 8 a height of 4 feet 9 inches 1 45 meters tall or 80 pounds 36 kilograms Booster seats should be used until you can answer YES to ALL of these questions when the child is seated without a booster seat Can the child sit all the way back against their vehicle seat with knee...

Page 24: ...ove the top of the seat In this case move the backless booster to another seating position with a higher seat back or head restraint and lap and shoulder belts or consider using a high back booster seat High back booster seats If with a backless booster seat you cannot find a seating position that adequately supports your child s head a high back booster seat would be a better choice Child Safety ...

Page 25: ...o the neck and a shoulder belt that could slip off the shoulder The drawings also show how the lap belt should be low and snug across the child s hips If the booster seat slides on the vehicle seat upon which it is being used placing a rubberized mesh sold as shelf or carpet liner under the booster seat may improve this condition Do not introduce any item thicker than this under the booster seat C...

Page 26: ...id risk of injury occupants should only use seating positions where they are able to be properly restrained When installing a child safety seat with combination lap and shoulder belts Use the correct safety belt buckle for that seating position Insert the belt tongue into the proper buckle until you hear a snap and feel it latch Make sure the tongue is securely fastened in the buckle Keep the buck...

Page 27: ...he child safety seat in a seat with a combination lap and shoulder belt 2 Pull down on the shoulder belt and then grasp the shoulder belt and lap belt together 3 While holding the shoulder and lap belt portions together route the tongue through the child seat according to the child seat manufacturer s instructions Be sure the belt webbing is not twisted 26 Child Safety 2013 C Max Full Hybrid 34h O...

Page 28: ... require the use of a locking clip 6 Allow the belt to retract to remove slack The belt will click as it retracts to indicate it is in the automatic locking mode 7 Try to pull the belt out of the retractor to make sure the retractor is in the automatic locking mode You should not be able to pull more belt out If the retractor is not locked unbuckle the belt and repeat Steps 5 and 6 8 Remove remain...

Page 29: ...installation Ford recommends checking with a NHTSA Certified Child Passenger Safety Technician CPST to make certain the child restraint is properly installed In Canada check with your local St John Ambulance office for referral to a CPST Using Lower Anchors and Tethers for CHildren LATCH WARNING Never attach two child safety seats to the same anchor In a crash one anchor may not be strong enough t...

Page 30: ...ld seats the top tether strap must also be attached to the proper top tether anchor if a top tether strap has been provided with your child seat Your vehicle has LATCH lower anchors for child seat installation at the seating positions marked with the child seat symbol The LATCH anchors are located at the rear section of the rear seat between the cushion and seat back below the symbols as shown Fol...

Page 31: ...ther anchor if applicable Tug the child seat from side to side and forward and back where it is secured to your vehicle The seat should move less than one inch when you do this for a proper installation If the safety seat is not anchored properly the risk of a child being injured in a crash greatly increases Combining Safety Belt and LATCH Lower Anchors for Attaching Child Safety Seats When used i...

Page 32: ...r strap just snug without lifting the front of the child seat Keeping the child seat just touching your vehicle seat gives the best protection in a severe crash 1 Route the child safety seat tether strap over the back of the seat For outboard seating positions route the tether strap under the head restraint and between the head restraint posts For the center seating positions route the tether stra...

Page 33: ...Ford also recommends its use CHILD SAFETY LOCKS When these locks are set the rear doors cannot be opened from the inside The childproof locks are located on the rear edge of each rear door and must be set separately for each door Driver side turn counterclockwise to lock and clockwise to unlock Passenger side turn clockwise to lock and counterclockwise to unlock 32 Child Safety 2013 C Max Full Hyb...

Page 34: ...it where they can be properly restrained WARNING All occupants of the vehicle including the driver should always properly wear their safety belts even when an airbag supplemental restraint system is provided Failure to properly wear your safety belt could seriously increase the risk of injury or death WARNING In a rollover crash an unbelted person is significantly more likely to die than a person ...

Page 35: ...ing mode except driver safety belt height adjuster at the front outboard seating positions safety belt pretensioner at the front outboard seating positions belt tension sensor at the front outboard passenger seating position safety belt warning light and chime See Safety belt warning light and indicator chime later in this chapter crash sensors and monitoring system with readiness indicator See Cr...

Page 36: ... to the direction the tongue is coming from until you hear a snap and feel it latch Make sure the tongue is securely fastened in the buckle 2 To unfasten press the release button and remove the tongue from the buckle When in use place the rear safety belts in the belt guides on the outboard seat backs Safety Belts 35 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 37: ... positioned to cross the middle of the shoulder and the center of the chest Safety Belt Locking Modes WARNING After any vehicle crash the safety belt system at all passenger seating positions must be checked by an authorized dealer to verify that the automatic locking retractor feature for child seats is still functioning properly In addition all safety belts should be checked for proper function ...

Page 38: ...utomatically pre locked The belt will still retract to remove any slack in the shoulder belt The automatic locking mode is not available on the driver safety belt When to Use the Automatic Locking Mode This mode should be used any time a child safety seat except a booster is installed in passenger front or rear seating positions Children 12 years old and under should be properly restrained in a re...

Page 39: ...ou when fully extended SAFETY BELT HEIGHT ADJUSTMENT WARNING Position the safety belt height adjusters so that the belt rests across the middle of your shoulder Failure to adjust the safety belt properly could reduce the effectiveness of the safety belt and increase the risk of injury in a crash Adjust the height of the shoulder belt so the belt rests across the middle of your shoulder To adjust t...

Page 40: ...emain off SAFETY BELT MINDER This feature supplements the safety belt warning function by providing additional reminders by intermittently sounding a chime and illuminating the safety belt warning light when the driver s or front passenger s seat is occupied and the safety belt is unbuckled The system uses information from the front passenger sensing system to determine if a front seat passenger i...

Page 41: ...elt warning light illuminates and the warning chime sounds for six seconds every 30 seconds repeating for about five minutes or until the safety belts are buckled The driver s or front passenger s safety belt becomes unbuckled for about one minute while the vehicle is traveling at least 6 mph 9 7 km h and more than 1 2 minutes have elapsed since the ignition switch has been turned to on The Belt M...

Page 42: ...g brake is set the transmission selector lever is in position P the ignition is off the driver and front passenger safety belts are unbuckled 1 Turn the ignition on Do not start the engine 2 Wait until the safety belt warning light turns off about one minute Once the next step is started the procedure must be completed within 60 seconds 3 For the seating position being disabled buckle then unbuckl...

Page 43: ...ng hardware should be inspected after a crash Read the child restraint manufacturer s instructions for additional inspection and maintenance information specific to the child restraint Ford Motor Company recommends that all safety belt assemblies in use in vehicles involved in a crash be replaced However if the crash was minor and an authorized dealer finds that the belts do not show damage and co...

Page 44: ...on indicator lamp Front crash severity sensors Restraints control module with impact and safing sensors Restraint system warning light and backup tone The electrical wiring for the airbags crash sensor s safety belt pretensioners front safety belt usage sensors driver seat position sensor front passenger sensing system and indicator lights How Does the Personal Safety System Work The Personal Safe...

Page 45: ...r injuries WARNING Airbags can kill or injure a child in a child seat NEVER place a rear facing child seat in front of an active airbag If you must use a forward facing child seat in the front seat move the seat all the way back WARNING Do not attempt to service repair or modify the airbag supplemental restraint systems or its fuses Contact your authorized dealer as soon as possible WARNING Severa...

Page 46: ...s or swelling Temporary hearing loss is also a possibility as a result of the noise associated with a deploying airbag Because airbags must inflate rapidly and with considerable force there is the risk of death or serious injuries such as fractures facial and eye injuries or internal injuries particularly to occupants who are not properly restrained or are otherwise out of position at the time of ...

Page 47: ...lace a rear facing child seat in front of an active airbag If you must use a forward facing child seat in the front seat move the seat all the way back The driver and front passenger airbags will deploy during significant frontal and near frontal crashes The driver and passenger front airbag system consists of driver and passenger airbag modules crash sensors and monitoring system with readiness i...

Page 48: ...ortably extended on the floor Sitting improperly can increase the chance of injury in a crash event For example if an occupant slouches lies down turns sideways sits forward leans forward or sideways or puts one or both feet up the chance of injury during a crash is greatly increased Children and Airbags WARNING Airbags can kill or injure a child in a child seat Never place a rear facing child sea...

Page 49: ...icator lamp for proper airbag status Failure to follow these instructions may interfere with the passenger seat sensing system WARNING Any alteration or modification to the front passenger seat may affect the performance of the front passenger sensing system This system works with sensors that are part of the front passenger s seat and safety belt to detect the presence of a properly seated occupa...

Page 50: ...nutes This will allow the system to detect that person and enable the passenger s frontal airbag If the indicator lamp remains lit even after this the person should be advised to ride in the rear seat The pass airbag off lamp will operate according to the table below Occupant Pass Airbag Off Indicator Lamp Passenger Airbag Empty seat Unlit Disabled Small child Lit Disabled Adult Unlit Enabled The ...

Page 51: ...ed or cargo is interfering with the seat please take the following steps to remove the obstruction Pull the vehicle over Turn the vehicle off Driver or adult passengers should check for any objects lodged underneath the front passenger seat or cargo interfering with the seat Remove the obstruction s if found Restart the vehicle Wait at least two minutes and verify that the airbag readiness lamp is...

Page 52: ... and Airbag Indicator in this chapter SIDE AIRBAGS WARNING Do not place objects or mount equipment on or near the airbag cover on the side of the seat backs of the front seats or in front seat areas that may come into contact with a deploying airbag Failure to follow these instructions may increase the risk of personal injury in the event of a crash WARNING Do not use accessory seat covers The use...

Page 53: ...ack indicating that side airbags are found on your vehicle side airbags located inside the seat back of the driver and front passenger seats crash sensors and monitoring system with readiness indicator See Crash Sensors and Airbag Indicator later in this chapter front passenger sensing system Note The passenger sensing system will deactivate the passenger seat mounted side airbag if it detects an ...

Page 54: ...as soon as possible WARNING All occupants of your vehicle including the driver should always wear their safety belts even when an airbag supplemental restraint system and curtain airbag is provided Failure to properly wear your safety belt could seriously increase the risk of injury or death WARNING To reduce risk of injury do not obstruct or place objects in the deployment path of the curtain air...

Page 55: ...h opens above the side doors to allow air curtain deployment crash sensors and monitoring system with readiness indicator See Crash Sensors and Airbag Indicator in this chapter Children 12 years old and under should always be properly restrained in the rear seats The Safety Canopy will not interfere with children restrained using a properly installed child or booster seat because it is designed to...

Page 56: ...he above safety devices plus the crash and occupant sensors The readiness of the safety system is indicated by a warning indicator light in the instrument cluster or by a backup tone if the warning light is not working See the Instrument Cluster chapter Routine maintenance of the airbag is not required A difficulty with the system is indicated by one or more of the following The readiness light wi...

Page 57: ... and near frontal crashes not rollovers side impacts or rear impacts unless the crash causes sufficient longitudinal deceleration The safety belt pretensioners are designed to activate in frontal near frontal and side crashes and in rollovers Side airbags are designed to inflate in certain side impact crashes Side airbags may activate in other types of crashes if the vehicle experiences sufficient...

Page 58: ... equipment The term IC before the radio certification number only signifies that Industry Canada technical specifications were met The typical operating range for your transmitter is approximately 33 feet 10 meters Vehicles with the remote start feature will have a greater range A decrease in operating range could be caused by weather conditions nearby radio towers structures around your vehicle o...

Page 59: ... intelligent access key to open the driver door in this situation Refer to Remote Control in this chapter for more information on the location and use of the mechanical key blade REMOTE CONTROL Integrated Keyhead Transmitters IKTs If Equipped Your vehicle may be equipped with two integrated keyhead transmitters Use the key blade to start your vehicle and unlock or lock the driver door from outside...

Page 60: ...ton start system Mechanical Key Blade The key also contains a removable mechanical key blade that can be used to unlock the driver door Type 1 To release the mechanical key blade 1 Press and hold the push buttons on the edges of the transmitter to release the cover Carefully remove the cover 2 Remove the key blade 1 1 2 Keys and Remote Control 59 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Prin...

Page 61: ...cing the battery will not delete the transmitter from the vehicle The transmitter should operate normally The remote control uses one coin type three volt lithium battery CR2032 or equivalent Integrated Keyhead Transmitter 1 Twist a thin coin in the slot of the transmitter near the key ring to remove the battery cover 2 Remove the old battery 3 Insert the new battery Refer to the instructions insi...

Page 62: ...rating the two halves of the remote control 4 Twist the screwdriver in the position shown to separate the two halves of the remote control Note Do not touch the battery contacts or the printed circuit board with the screwdriver 5 Carefully remove the battery with the screwdriver 1 1 2 3 4 5 Keys and Remote Control 61 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 63: ...nward Press the battery down to make sure it is fully in the housing 5 Snap the battery cover back onto the transmitter and install the backup key Car Finder Press the lock button on the key twice within three seconds The horn will sound and the turn signals will flash We recommend you use this method to locate your vehicle rather than using the panic alarm Sounding a Panic Alarm If Equipped Press...

Page 64: ...icle is remote started Refer to the Climate Control chapter for more information Many states and provinces have restrictions for the use of remote start Check your local and state or provincial laws for specific requirements regarding remote start systems The remote start system will not work if the ignition is on the alarm system is triggered the feature has been disabled the hood is not closed t...

Page 65: ...Refer to the Information Displays chapter Note If the vehicle has been remote started and is equipped with an integrated keyhead transmitter you must turn the ignition on before driving the vehicle If equipped with an intelligent access transmitter you must press the START STOP button on the instrument panel once while applying the brake pedal before driving the vehicle The power windows will be i...

Page 66: ...the button once The parking lamps will turn off You may have to be closer to the vehicle than when starting due to ground reflection and the added noise of the running vehicle You can disable or enable the remote start system through the information display Refer to the Information Display chapter REPLACING A LOST KEY OR REMOTE CONTROL You can purchase replacement or additional keys or remote cont...

Page 67: ... intelligent access keys push button start When both a MyKey and an admin intelligent access key fob are present your vehicle will recognize the admin fob to start the engine Note If you start your vehicle while using a MyKey your key s programmed restrictions will remain active until you turn the engine off This remains true even if a passenger with an admin key enters your vehicle after you star...

Page 68: ...Y Use the information display to create a MyKey 1 Insert the key you want to program into the ignition If your vehicle is equipped with a push button start and you have a backup slot put the intelligent access key in the backup slot If your vehicle does not have a backup slot hold your intelligent access key fob next to the steering column See the Starting and Stopping the Engine chapter for the p...

Page 69: ...select Settings then MyKey 2 Scroll to Clear All and press the OK button 3 Hold the OK button until ALL MYKEYS CLEARED displays CHECKING MYKEY SYSTEM STATUS The information display shows the programmed keys status MYKEY DISTANCE Tracks distance when drivers use a restricted key The only way to delete the accumulated distance is by using an admin key to reset this to zero If the MyKey distance does...

Page 70: ...associated privileges then you can program it as a MyKey just as you would program a traditional key To program an unlicensed remote start system as a MyKey do the following Enter the vehicle and close all doors Use the remote start to start your vehicle See the Creating a MyKey section and follow Steps 1 5 Vehicles Equipped with Intelligent Access Key Push button Start It is not possible to progr...

Page 71: ... MyKeys section and follow Steps 1 3 MYKEY TROUBLESHOOTING Condition Potential Causes I cannot program a key The key or fob used to start the vehicle does not have admin privileges The key or fob used to start the vehicle is the only admin key there always has to be at least one admin key Vehicles with push button start The intelligent access key is not in the backup slot or positioned correctly n...

Page 72: ...re keys as outlined under SecuriLock in the Security chapter No restricted key functions with intelligent access key push button start The engine recognizes an admin key fob when you start your engine Your vehicle s system does not recognize any programmed MyKeys See the Creating a MyKey chapter MyKey miles do not accumulate The intended user is not using the restricted key An admin key equipped d...

Page 73: ...al control Central Locking and Unlocking You can use the key in the driver door to lock or unlock all the doors from outside when they are closed Turn the key counterclockwise to lock all doors The turn signal lamps flash twice Turn the key clockwise once to unlock the driver door or twice to unlock all doors The turn signal lamps flash once If the central locking function fails to operate lock th...

Page 74: ...indicate the unlocking mode was changed The unlocking mode will be applied to the remote control and intelligent access Intelligent access at the driver door will unlock all doors when you disable two stage unlocking Locking the Doors Type 1 Type 2 Press the button to lock all the doors The turn signals will illuminate Press the button again within three seconds to confirm that all the doors are c...

Page 75: ... avoid damaging the liftgate Press twice within three seconds to unlatch a manual liftgate open close or reverse the movement of a power liftgate Activating Intelligent Access If Equipped The intelligent access key must be within 3 feet 1 meter of your vehicle At the Front Doors Pull a front exterior door handle The door will unlock and can be opened Press and hold the door handle lock sensor to l...

Page 76: ...cargo area When you lock your vehicle using the power door lock control with the door open transmission P and ignition off after you close the door your vehicle will search for an intelligent access key in the passenger compartment If your vehicle finds a key all of the doors will immediately unlock and the horn will sound indicating that the intelligent access key is inside You can override the s...

Page 77: ...ing Note You will have 30 seconds to complete the procedure 1 Switch the ignition on 2 Press the power door unlock button three times 3 Switch the ignition off 4 Press the power door unlock button three times 5 Switch the ignition on The horn will chirp indicating the programming mode has been entered Autolock Press the power door unlock control then the lock control The horn will chirp once if au...

Page 78: ...off and remove the key from the ignition integrated keyhead transmitter only The lamps turn off if all the doors remain closed and 25 seconds elapse you insert the key in the ignition integrated keyhead transmitter only you press the START STOP button intelligent access key only Battery Saver If you leave the courtesy lamps dome lamps or headlamps on and switch the ignition off the battery saver s...

Page 79: ...te door open keep the vehicle well ventilated so outside air comes into the vehicle Failure to follow this warning could result in serious personal injury Note Be careful when opening or closing the liftgate in a garage or other enclosed area to avoid damaging the liftgate Note Do not hang anything bike rack etc from the spoiler glass or liftgate This could damage the liftgate and its components N...

Page 80: ...s of the transmitter button or by using a kicking motion with your foot for hands free liftgates If the engine is running the liftgate will only operate with the vehicle in P A chime sequence will sound as the liftgate begins to power close Another chime sequence indicates a problem with the close request caused by the ignition is on and the transmission is not in P or the battery voltage is below...

Page 81: ...n Keep the intelligent access transmitter away from the rear bumper detection area while washing your vehicle To open with the outside liftgate control button 1 Unlock the liftgate with the remote control or power door unlock control If the intelligent access transmitter if equipped is within 3 feet 1 meter of the liftgate the liftgate will unlock when you press the liftgate release button 2 Press...

Page 82: ...te The height cannot be programmed if the liftgate position is too low The new open liftgate height will now be recalled when the power liftgate is opened To change the programmed height repeat the above procedure Once the power liftgate is opened it can be manually moved to a different height When operating the power liftgate after a lower height than full open has been programmed the liftgate ca...

Page 83: ... fully close before entering the vehicle Before driving off check the instrument cluster for a liftgate or door ajar message or warning indicator Driving off without first checking for the liftgate or door ajar message or warning indicator could result in the liftgate being left open unintentionally while you are driving When opening The system will stop and two short chimes will sound when it det...

Page 84: ...message may appear in the information display Automatic Arming Your vehicle arms immediately after you switch the ignition off Automatic Disarming Your vehicle disarms when you switch the ignition on with a coded key Replacement Keys Note Your vehicle comes with two integrated keyhead transmitters or two intelligent access keys The integrated keyhead transmitter functions as a programmed ignition ...

Page 85: ...first coded key from the ignition 4 After three seconds but within 10 seconds of turning the ignition off insert the second previously coded key into the ignition 5 Turn the ignition from off to on Keep the ignition on for at least three seconds but no more than 10 seconds 6 Turn the ignition off and remove the second previously programmed coded key from the ignition 7 After three seconds but with...

Page 86: ...any door opens Take all remote controls to an authorized dealer if there is any potential alarm problem with your vehicle Arming the Alarm The alarm is ready to arm when there is not a key in the ignition Press the door lock button and close the door to arm the alarm Disarming the alarm Disarm the alarm by any of the following actions Unlock the doors or luggage compartment with the remote control...

Page 87: ...sure that you are sitting in the correct position See Sitting in the Correct Position in the Seats chapter 1 Unlock the steering column 2 Adjust the steering wheel to the desired position 3 Lock the steering column 86 Steering Wheel 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 88: ...seek button to tune the radio to the next or previous stored preset play the next or previous track Press and hold the seek button to tune the radio to the next station up or down the frequency band seek through a track VOICE CONTROL IF EQUIPPED Pull the control to select or deselect voice control See the SYNC or MyFord Touch chapter Steering Wheel 87 2013 C Max Full Hybrid 34h Owners Guide gf 3rd...

Page 89: ...vigate the information display See the Information Displays chapter for more information Multimedia Controls If Equipped Use the arrows on the right side of steering wheel to navigate through the available menus Press OK to make a selection 88 Steering Wheel 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 90: ...amage the wiper blades or cause the wiper motor to burn out Always use the windshield washer before wiping a dry windshield A Single wipe B Intermittent wipe C Normal wipe D High speed wipe Intermittent Wipe A Shortest wipe interval B Intermittent wipe C Longest wipe interval Use the rotary control to adjust the intermittent wipe interval Speed dependent Wipers If Equipped When your vehicle speed ...

Page 91: ...rs off A Highest sensitivity B On C Lowest sensitivity The wipers will function when moisture is detected on the windshield The rain sensor will continue to monitor the amount of moisture on the windshield and adjust the speed of the wipers automatically Use the rotary control to adjust the sensitivity of the rain sensor With low sensitivity the wipers will operate when the sensor detects a large ...

Page 92: ...r A Intermittent wipe B Low speed wipe Press the button at the end of the lever to change between off intermittent and low speed When you select reverse gear the rear wiper will switch on to intermittent if the front wipers are activated Rear Window Washers Note Do not operate the washers when the washer reservoir is empty This may cause the washer pump to overheat The washer will spray for as lon...

Page 93: ...ms Push the lever forward to switch the high beams on Push the lever forward again or pull the lever toward you to switch the high beams off Headlamp Flasher Pull the lever toward you slightly and release it to flash the headlamps 92 Lighting 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 94: ... display controls Note If you switch autolamps on in conjunction with autowipers low beam headlamps will illuminate automatically when the rain sensor activates the windshield wipers continuously INSTRUMENT LIGHTING DIMMER Note The illumination settings default to the maximum setting after the battery is disconnected then reconnected or discharged then recharged Vehicles With Front Fog Lamps Press...

Page 95: ...rection indicator toward you again or switching the ignition on DAYTIME RUNNING LAMPS IF EQUIPPED WARNING Always remember to switch your headlamps on in low light situations or during inclement weather The system does not activate the tail lamps and may not provide adequate lighting during these conditions Failure to activate your headlamps under these conditions may result in a collision The syst...

Page 96: ...any door You press a remote control button You press switch D on the front interior lamp Note Press switch C on the front interior lamp to switch the courtesy and door illumination function off when you open any door The indicator lamp will illuminate yellow when the door function is off When the door function is off and you open a door the courtesy and door lamps will stay off Press switch C agai...

Page 97: ...ps A Left map lamp switch if equipped B Right map lamp switch if equipped C Door function switch D All lamps on and off switch Front Rear Interior lamp if equipped Press switch A to switch individual map lamps on and off if equipped A 96 Lighting 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 98: ... ambient lighting Press C again to switch off the interior lamps and return the ambient lighting to the previously selected color The ambient lighting will switch on when the following conditions have been met you switch the ignition on you switch the headlamps on the outside ambient light level is low The ambient lighting will remain on until you switch the ignition off and one of the following c...

Page 99: ...en the window Lift the switch to close the window One Touch Down Press the switch fully and release it Press again or lift it to stop the window One Touch Up Lift the switch fully and release it Press or lift it again to stop the window Global Opening Note The ignition must be off and the accessory delay feature must not be activated to operate this feature Press and hold the unlock button on the ...

Page 100: ...osing the windows to avoid personal injury Proceed as follows to override this protection function when there is a resistance for example in the winter 1 Close the window twice until it reaches the resistance and let it reverse 2 Close the window a third time to the resistance The bounce back function is disabled and you can close the window manually The window will override the resistance and you...

Page 101: ...more second 4 Press and hold the switch until the window is fully open 5 Release the switch 6 Lift and hold the switch until the window is fully closed 7 Open the window and then try to close it automatically 8 Reset and repeat the procedure if the window does not close automatically Accessory Delay If Equipped You can use the window switches for several minutes after the you switch the ignition o...

Page 102: ...old Away Exterior Mirrors Push the mirror toward the door window glass Make sure that you fully engage the mirror in its support when returning it to its original position Signal Indicator Mirrors The outer portion of the appropriate mirror housing blinks when you activate the turn signal Windows and Mirrors 101 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 103: ...safe distance signal that you are going to change lanes Glance over your shoulder to verify traffic is clear and carefully change lanes The image of the approaching vehicle is small and near the inboard edge of the main mirror when it is at a distance The image becomes larger and begins to move outboard across the main mirror as the vehicle approaches A The image will transition from the main mirr...

Page 104: ...mming Mirror If Equipped Note Do not block the sensors on the front and back of the mirror Mirror performance may be affected A rear center passenger or raised rear center head restraint may also block light from reaching the sensor The mirror will dim automatically to reduce glare when bright lights are detected from behind your vehicle It will automatically return to normal reflection when you s...

Page 105: ... the overhead console The sun shade has a one touch open and close feature To stop motion during one touch operation press the control a second time Opening and Closing the Sun Shade Fully press and release the front of the control to open the sun shade Fully press and release the rear of the control to close the sun shade Bounce Back The sun shade stops automatically while closing It will reverse...

Page 106: ...ase it within two seconds 3 Press and hold the front of the control to the first action point until the sun shade fully opens 4 Press and hold the rear of the control to the first action point until the sun shade fully closes Note If you do not complete Step 2 within 15 seconds of Step 1 or if you press the switch to the second action point the relearning function stops Switch the ignition off wai...

Page 107: ...y Odometer Located in the bottom of the information display Registers the accumulated distance your vehicle has travelled Outside air temperature Shows the outside air temperature Trip Computer See Trip Computer in Information Displays Vehicle Settings and Personalization See Information Displays A C B 106 Instrument Cluster 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA ...

Page 108: ...d in the high voltage battery which is available for Plug in Power Mode A full fill represents the total amount of energy you can get from an external charge plugging your vehicle in When the fill reaches empty your vehicle will automatically enter Hybrid Mode Electric Range Energi Plug in Power Mode The electric range estimate is based on the amount of battery energy currently available in the hi...

Page 109: ... in the message center Trip Summary Distance The total distance travelled distance travelled on battery power only EV distance and regen distance are displayed Regen distance is the estimated range gained from energy recaptured through regenerative braking Energy Use The average fuel economy and total fuel used are displayed In addition for Energi the total electrical energy used while in Plug in ...

Page 110: ...illuminates while driving it indicates a malfunction Switch off all unnecessary electrical equipment and have the system checked by your authorized dealer Brake System It will illuminate when the parking brake is engaged and the ignition is on If it illuminates when you are driving check that the parking brake is not engaged If the parking brake is not engaged this indicates low brake fluid level ...

Page 111: ...ntact your authorized dealer Engine Oil If it illuminates with the engine running or when you are driving this indicates a malfunction Stop your vehicle as soon as it is safe to do so and switch the engine off Check the engine oil level Note Do not resume your journey if it illuminates despite the level being correct Have the system checked by your authorized dealer EV Now It will illuminate when ...

Page 112: ... the battery level is low May also be accompanied by a message suggesting the driver reduce usage of the climate system Low Fuel Level It will illuminate when the fuel level is low or near empty Refuel as soon as possible Low Tire Pressure Warning It will illuminate when your tire pressure is low If the lamp remains on with the engine running or when driving check your tire pressure as soon as pos...

Page 113: ...ction Maintenance I M testing Normally the service engine soon light will stay on until the engine is cranked then turn itself off if no malfunctions are present However if after 15 seconds the service engine soon light blinks eight times it means that the vehicle is not ready for I M testing See the Readiness for inspection maintenance I M testing in the Fuel and Refueling chapter Solid illuminat...

Page 114: ...IBLE WARNINGS AND INDICATORS Key In Ignition Warning Chime Sounds when the key is left in the ignition in the off or accessory position and the driver s door is opened Keyless Warning Alert If Equipped Sounds when the keyless vehicle is in RUN and the driver s door is opened Headlamps On Warning Chime Sounds when the headlamps or parking lamps are on the ignition is off the key is not in the ignit...

Page 115: ...ormation display controls on the steering wheel Corresponding information is displayed in the information display Information Display Controls Use the left steering wheel arrow control buttons to control the cluster information display Press the up and down arrow buttons to scroll through and highlight the options within a menu Press the right arrow button to enter a sub menu Press the left arrow ...

Page 116: ...k to the main menu Display Mode Use the arrow buttons to choose between the following display options Note The cluster will remember menu level 2 state when the individual key state is changed from RUN to the OFF position Display Mode Menu level 2 Menu level 3 Menu level 4 Menu level 5 Vehicle Range Battery Gauge Fuel Gauge Instantaneous Fuel Battery Display Regen Active Apply to all screens overl...

Page 117: ...Charge Assist Charge Level Help Help Engage Split Power Avg Fuel Economy Battery Gauge Fuel Gauge Instantaneous Fuel Battery Display Regen Active Apply to all screens overlay Charge Assist Charge Level Help Help Empower Power with engine on off threshold Avg Fuel Economy Battery Gauge Fuel Gauge Instantaneous Fuel Battery Display Regen Active Apply to all screens overlay Charge Assist Charge Level...

Page 118: ...r Inst Fuel Power Threshold Coolant Temp Tach rpm x 1000 Accessory Power Accessory Power Trip 1 Trip 1 Trip 2 Trip 2 Fuel History Fuel History Coach Coach Blank Blank Battery Display Regen Active Apply to all screens overlay Charge Assist Charge Level Help Help Information Displays 117 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 119: ...enu From any main display a right arrow press on the steering wheel controls will take you to the Options sub menu Instantaneous fuel economy is displayed in miles per gallon kilometers per liter or liters per 100 kilometers Your vehicle must be moving to calculate average fuel economy If your instantaneous fuel economy is greater than the maximum value the graph can display a sign will be shown n...

Page 120: ...ds an engine on off threshold to the power demand gauge from Enlighten The threshold is shown as a blue double outline The gauge is designed to show you how close you are to the gasoline engine on off threshold and how much power you are requesting by how much you press on the accelerator pedal When power demand is below the threshold the vehicle is operating on battery power only EV is displayed ...

Page 121: ...emands from your vehicle s accessory systems Accessories use power but do not contribute to propelling the vehicle The gauge separately displays power demand in kilowatts kW for climate and other accessories Climate includes the power being used by high voltage climate control components such as the electric A C compressor and the electric heater Energi vehicles only Other includes all power being...

Page 122: ... hybrid system is not warm enough to allow EV operation The gasoline engine will run continuously when the indicator is blue During silent key start mode the thermometer indicator will be blue but the gasoline engine will not run This is the result of the vehicle computer allowing the engine to be cooler during the silent key start period This is normal operation and does not indicate a problem wi...

Page 123: ...y Display Regen Active Apply to all screens overlay Charge Assist Charge Level Help Help Elapsed trip time timer stops when the vehicle is turned off and restarts when the vehicle is restarted Trip distance shows the accumulated trip distance EV distance shows the distance travelled while in electric only mode Estimated amount of fuel consumed shows the amount of fuel used for a given trip Estimat...

Page 124: ...rgi vehicles a blue outline indicates Plug in Power was used at least half of that interval Intervals shown in grey color are from the previous drive Coach This view provides a comparison of your recent Acceleration Braking and Cruising behavior to what is recommended for most efficient use of energy under present conditions The horizontal bars fill from left to right with best behavior and Blue c...

Page 125: ...ind Your Way Battery Display Brake Coach Display Mode Trip 1 2 Fuel Economy EV Mode Energi only EV Mode ECO Cruise Efficiency Leaves MyKey Info MyKeys Number of MyKeys programmed Admin Keys Number of Admin Keys MyKey Miles km Distance traveled using a programmed MyKey System Check All active warnings will display first if applicable The system check menu may appear different based upon equipment o...

Page 126: ...ycle Off Hill Start Assist On default on key cycle Off EV Mode On Off Rear Park Aid On default on key cycle Off Vehicle Lighting Auto Light Rain On Off Home Light Manual or select time interval Remote Start Climate Control Heater A C Auto Last Settings Front Defrost Auto Off Rear Defrost Auto Off Duration 5 10 15 minutes Quiet Start On Off System Enable Disable Tire Mobility Kit Select number of y...

Page 127: ...MyKeys Hold OK to Clear All MyKeys Display Language Select the desired language Units Distance Select the desired units of measure Fuel Economy Energi only Fuel only Fuel Electric Temperature Fahrenheit F Celsius C Brake Coach Display On Off Liftetime Summary Lifetime Fuel Economy Regen Miles Brake Score Hold OK to Reset 126 Information Displays 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Print...

Page 128: ...pe you have Press the OK button to acknowledge and remove some messages from the information display Other messages will be removed automatically after a short time Certain messages need to be confirmed before you can access the menus Some messages will be supplemented by a system specific symbol with a message indicator AdvanceTrac Message Action Description Service AdvanceTrac Displayed when the...

Page 129: ...d contact your authorized dealer as soon as possible Charging and Electrical System Message Action Description Check Battery Charge Displays when battery charge level is low Is Vehicle Plugged in Displays when confirmation is needed that the vehicle is unplugged before a start is allowed You must make sure the vehicle is unplugged and respond to the message prompt before starting your vehicle Ener...

Page 130: ...properly closed Fuel Level LOW Displays when the fuel level is low Please Wait to Refuel Displays when you need to wait before refueling your vehicle Ready to Refuel Displays when the vehicle is ready to be refueled Close Fuel Door Displays when the fuel door listed is not closed Refuel Error See Manual Displays when there is a vehicle error and it cannot be refueled Refer to Refueling in the Fuel...

Page 131: ...ealer Steering Malfunction Stop Safely Stop the vehicle in a safe place Contact your authorized dealer Key Inside Vehicle Displays to remind you that the key is in the luggage compartment Refer to Push button start system in the Driving chapter for more information Key Not Inside Car Displays if the key is not detected by the system Refer to Push button start system in the Driving chapter for more...

Page 132: ...button is pressed to shut off the engine and a Intelligent Access Key is not detected inside the vehicle Key Programmed x Keys Total Displayed during spare key programming when an intelligent access key is programmed to the system Max Number of Keys Learned Displayed during spare key programming when the maximum number of keys have been programmed Could Not Program Integrated Key This message is d...

Page 133: ...n as possible Oil Change Required Displays when the engine oil life is depleted and requires a change Change Engine Oil Soon Displays when the engine oil life requires a change soon Washer Fluid Level LOW Displays when the washer fluid is low and needs to be refilled Refer to Windshield washer fluid in the Maintenance and Specifications chapter Motor Coolant Overtemperature Displays when the motor...

Page 134: ...during key programming when MyKey cannot be programmed MyKey active Drive Safely Displays when MyKey is active Speed Limited to xx MPH km h Displays when starting the vehicle and MyKey is in use and the MyKey speed limit is on Near Vehicle Top Speed Displays when a MyKey is in use and the MyKey speed limit is on and the vehicle speed is approaching 80 mph 130 km h Vehicle at Top Speed of MyKey Set...

Page 135: ... Rear Park Aid Displayed when the transmission is in R Reverse and the park aid is disabled Check Front Park Aid Displayed when the transmission is in R Reverse and the park aid is disabled Park Aid Malfunction Displays when there is a malfunction with the park aid system Power Steering Message Action Description Service Power Steering The power steering system has detected a condition that requir...

Page 136: ...ire pressure Refer to Inflating Your Tires in the Tires Wheels and Loading chapter Tire Pressure Monitor Fault Displays when the tire pressure monitoring system is malfunctioning If the warning stays on or continues to come on contact your authorized dealer Tire Pressure Sensor Fault Displays when a tire pressure sensor is malfunctioning or your spare tire is in use For more information on how the...

Page 137: ...s play commercially pressed 4 75 inch 12 centimeter audio compact discs only Due to technical incompatibility certain recordable and re recordable compact discs may not function correctly when used in Ford CD players Note Do not insert CDs with homemade paper adhesive labels into the CD player as the label may peel and cause the CD to become jammed You should use a permanent felt tip marker rather...

Page 138: ...xtension and all folders containing MP3 files from F001 folder T001 track to F253 T255 Creating discs with only one level of folders helps with navigation through the disc files If you are burning your own MP3 discs it is important to understand how the system reads the structures you create While various files may be present files with extensions other than mp3 only files with the mp3 extension a...

Page 139: ...e operated systems when possible Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving Note You can operate your audio system for up to one hour after you switch off the ignition Press the ON OFF control to operate the system with the ignition turned off The system automatically turns off after one hour A Eject Press this button to eject a...

Page 140: ...n tune to the station then press and hold a preset button until sound returns In CD mode select a track In phone mode enter a phone number I Function Button 4 Select different functions of the audio system depending on which mode you are in such as Radio mode or CD mode J Function Button 3 Select different functions of the audio system depending on which mode you are in such as Radio mode or CD mo...

Page 141: ...ss this button to listen to a CD Press the function buttons below the radio screen to select on screen options of Repeat or Shuffle MENU STRUCTURE Note Depending on your system some options may appear slightly different Press MENU Press the up and down arrow buttons to scroll through the options Press the right arrow to enter a menu Press the left arrow to exit a menu Press OK to confirm a selecti...

Page 142: ...r unlocking a channel requires your PIN Set Category Select to view channel categories such as Pop Rock or News If you select a category seek and scan functions only stop on channels in that category Alerts Select to turn off or turn on alerts for songs artists or teams The system alerts you when the selection is playing on another channel Save up to 20 alerts Unlock All Stations Use your PIN to u...

Page 143: ...ode CD Settings Scan All Select to scan all disc selections Scan Folder Select to scan all music in the current MP3 folder CD Compression Select to bring soft and loud passages together for a more consistent listening level Clock Settings Set Time Select to set the time Set Date Select to set the calendar date 24h Mode Select to view clock time in a 12 hour mode or 24 hour mode Display Settings Di...

Page 144: ...chscreen Note The MyFord Touch system controls most of the audio features See the MyFord Touch chapter for more information A Tune Press this button to manually search through the radio frequency band B ON OFF and VOL Press this button to switch the audio system off and on Turn to adjust the volume C Eject Press this button to eject a CD D SEEK Press this button to go to the next station up or dow...

Page 145: ... The MyFord Touch system controls most of the audio features See the MyFord Touch chapter for more information A Power Press this button to switch the system off and on B SOURCE Press this button to access different audio modes such as AM FM and A V Input C Seek Reverse and Fast Forward In radio mode select a frequency band and press these buttons The system stops at the first station it finds in ...

Page 146: ...ur vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated systems when possible Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving WARNING For safety reasons do not connect or adjust the settings on your portable music player while your vehicle is moving WARNING Store the porta...

Page 147: ... it is low 7 Adjust the volume on your portable music player until it reaches the volume level of the FM station or CD Do this by switching back and forth between the AUX and FM or CD controls USB PORT IF EQUIPPED WARNING Driving while distracted can result in loss of vehicle control crash and injury We strongly recommend that you use extreme caution when using any device that may take your focus ...

Page 148: ...s a variety of music news sports weather traffic and entertainment satellite radio channels For more information and a complete list of SIRIUS satellite radio channels visit www siriusxm com in the United States www sirius ca in Canada or call SIRIUS at 1 888 539 7474 Note This receiver includes the eCos real time operating system eCos is published under the eCos License C B A Audio System 147 201...

Page 149: ...ge rearrange add or delete programming including canceling moving or adding particular channels and its prices at any time with or without notice to you Ford Motor Company shall not be responsible for any such programming changes SIRIUS satellite radio is a subscription based satellite radio service that broadcasts a variety of music sports news weather traffic and entertainment programming Your f...

Page 150: ...selected channel No action required This message should disappear shortly Sat Fault SIRIUS system failure There is an internal module or system failure present If this message does not clear shortly or with an ignition key cycle your receiver may have a fault See an authorized dealer for service Invalid Channel The channel is no longer available Tune to another channel or choose another preset Uns...

Page 151: ...ee minutes Call SIRIUS 1 888 539 7474 Your satellite service is no longer available Call SIRIUS at 1 888 539 7474 to resolve subscription issues None Found Check Channel Guide All the channels in the selected category are either skipped or locked Use the channel guide to turn off the Lock or Skip function on that station Subscription Updated SIRIUS has updated the channels available for your vehic...

Page 152: ...is position you are unable to select recirculated air or manually adjust the temperature control Press the AUTO button to return to auto mode E MAX A C Press to distribute maximum air conditioning through the instrument panel air vents This mode is more economical and efficient than normal air conditioning F Recirculated air Press to switch between outside air and recirculated air The air currentl...

Page 153: ...es not regulate a stable temperature Single Zone Driver Temperature Control In this mode the driver s control sets the temperature for both sides If you adjust the setting using the rotary control on the driver s side the system sets the passenger s side to the same temperature Dual Zone Temperature Control Select a temperature for the passenger s side using the rotary control on the passenger s s...

Page 154: ...ool the cabin to your selected temperature as quickly as possible For the system to function efficiently the instrument panel and side air vents should be fully open Note At low ambient temperatures with AUTO selected the system directs airflow to the windshield and side window vents and fan may run at a slow speed until the engine warms up Heating the Interior Quickly 1 Press the high fan speed b...

Page 155: ...arking brake 2 Move the transmission selector lever to position P 3 Press MAX A C Side Window Defogging in Cold Weather 1 Press the windshield defrosting and defogging button 2 Adjust the temperature control to the desired setting Maximum Cooling Performance in Instrument Panel or Instrument Panel and Footwell Positions 1 Adjust the temperature control to the lowest setting 2 Press the A C and rec...

Page 156: ...ts Both mirrors heat to remove ice mist and fog when you turn the rear window defroster on CABIN AIR FILTER Note Make sure you have a cabin air filter installed at all times This prevents foreign objects from entering the system Running the system without a filter in place could result in degradation or damage to the system Your cabin air filter is located under the instrument panel in the passeng...

Page 157: ...m is set to 72 F 22 C In moderate weather the system either heats or cools based on previous settings The rear defroster heated mirrors and heated seats do not automatically turn on In cold weather the system is set to 72 F 22 C The rear defroster and heated mirrors automatically turn on Last Settings You can set the climate control to operate using the last climate control settings through the in...

Page 158: ...n the event of a crash We recommend that you follow these guidelines Do not recline the seat back more than 30 degrees from vertical Sit in an upright position with the base of your spine as far back as possible Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible remaining comfortable Keep sufficient distance between yourself and the st...

Page 159: ...djusted when the seat is occupied WARNING Install the head restraint properly to minimize the risk of neck injury in the event of a crash Note Adjust the seat back to an upright driving position before adjusting any head restraint Adjust the head restraint so that the top of it is level with the top of your head and as far forward as possible remaining comfortable For occupants of extremely tall s...

Page 160: ... Pull up the head restraint until it reaches the highest adjustment position 2 Press and hold buttons C and D 3 Pull the head restraint up Install Align the steel stems into the guide sleeves and push the head restraint down until it locks Rear Seat Outboard Head Restraints The head restraints consist of A An energy absorbing head restraint B Two steel stems C Guide sleeve unlock and remove button...

Page 161: ...e head restraint do the following 1 Adjust the seat back to an upright driving or riding position 2 Tilt the head restraint forward by gently pulling the top of the head restraint Once it is in its forward most position tilt it forward once more to release it to the upright position Note Do not attempt to force the head restraint backward after it is tilted Instead continue tilting it forward unti...

Page 162: ... is moving Moving the Seats Backward and Forward WARNING Rock the seat backward and forward after releasing the lever to make sure that it is fully engaged Adjusting the Height of the Driver s Seat Seats 161 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 163: ...ed behind the seat back After returning the seat back to its original position pull on the seat back to make sure that it has fully latched An unlatched seat may become dangerous in the event of a sudden stop or crash Lumbar Adjustment If Equipped 162 Seats 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 164: ... when the vehicle is moving WARNING Before returning the seat back to its original position make sure that cargo or any objects are not trapped behind the seat back Power Lumbar If Equipped Seats 163 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 165: ...in the full down position 2 To fold the seat pull the lever up on the outboard side of the seat 3 To return the seat to the upright position rotate the seat back upward until the seat back latches REAR SEAT ARMREST IF EQUIPPED Fold the armrest down to use the armrest and cup holder 164 Seats 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 166: ...se this may cause the seat heater to overheat Do not puncture the seat with pins needles or other pointed objects because this may damage the heating element which may cause the seat heater to overheat An overheated seat may cause serious personal injury Note Do not do the following Place heavy objects on the seat Operate the seat heater if water or any other liquid is spilled on the seat Allow th...

Page 167: ...is section Note You can program a maximum of three devices To change or replace any of the three devices after it has been initially programmed you must first erase the current settings See Erasing the function button codes later in this section The universal garage door opener replaces the common hand held garage door opener with a three button transmitter that is integrated into the driver s sun...

Page 168: ...ress and hold the HomeLink button you programmed for five seconds then release You may need to do this twice to activate the door If your garage door does not operate watch the HomeLink indicator light If the indicator light stays on the programming is complete Press and release the programmed HomeLink button and then begin programming your garage door opener See below for Steps 5 7 If the indicat...

Page 169: ...Link at www homelink com or 1 800 355 3515 Erasing the Function Button Codes Note You cannot erase individual buttons 1 Press and hold the outer two function buttons simultaneously for approximately 20 seconds until the indicator lights above the buttons flash rapidly 2 When the indicator lights flash release the buttons The codes for all buttons are erased Reprogramming a single button To program...

Page 170: ... hand held transmitter and the button on the sun visor you want to program The indicator light on the sun visor will flash rapidly when the programming is successful Note the Genie transmitter will transmit for up to 30 seconds If HomeLink does not program within 30 seconds the Genie transmitter will need to be pressed again If the Genie transmitter LED displays green and red release the button un...

Page 171: ...ing a HomeLink device To erase programming from the three HomeLink buttons press and hold the two outer HomeLink buttons until the indicator light begins to flash The LED will begin flashing in 10 to 20 seconds at which time both buttons should be released Programming has now been erased and the LED should blink slowly to indicate the device is in train mode when any one of the three HomeLink butt...

Page 172: ...t over the vehicle capacity of 12 volts DC 180 watts or a fuse may blow Note Do not use the power point for operating a cigarette lighter element Note Improper use of the power point can cause damage not covered by your warranty Note Always keep the power point caps closed when not in use Run the engine for full capacity use of the power point To prevent the battery from being discharged Do not us...

Page 173: ...d in off power point is off ignition is off or no device is plugged in blinking power point is in fault mode The power point temporarily turns off power if the 150 watt limit is exceeded It can also switch to a fault mode when it is overloaded overheated or shorted Unplug your device and turn the ignition off then on for overloading and shorting conditions Let the system cool off then turn the ign...

Page 174: ...include A Cupholder B Storage compartment with auxiliary power point auxiliary input jack USB port and media hub C Auxiliary power point OVERHEAD CONSOLE The appearance of the overhead console will vary according to your option package Press near the rear edge of the door to open it A B C Storage Compartments 173 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 175: ... by an authorized dealer immediately Do not drive if you smell exhaust fumes If you disconnect the battery your vehicle may exhibit some unusual driving characteristics for approximately 5 miles 8 kilometers after you connect it This is because the engine management system must realign itself with the engine You may disregard any unusual driving characteristics during this period The powertrain co...

Page 176: ... illuminate III Start Cranks the engine KEYLESS STARTING IF EQUIPPED Note The keyless starting system may not function if the key is close to metal objects or electronic devices such as cellular phones Note A valid key must be located inside your vehicle to switch the ignition on and start the engine Note When locking your vehicle any remote controls left inside the vehicle may become disabled A m...

Page 177: ... checked by an authorized dealer Before starting the engine check the following Make sure all occupants have fastened their safety belts Make sure the headlamps and electrical accessories are off Make sure the parking brake is on Make sure the gearshift is in position P Turn the ignition key to position II If your vehicle is equipped with a keyless ignition see the following instructions Vehicles ...

Page 178: ...1 Hold the key at the backup location on the steering column 2 With the key in this position press the brake pedal then the button to switch the ignition on and start your vehicle 5 button remote 1 Hold the key next to the symbol on the steering column 2 With the key in this position press the brake pedal then the button to switch the ignition on and start your vehicle Starting and Stopping the En...

Page 179: ...valid key You cannot start the engine if the system does not detect a valid key within 20 seconds Failure to Start If you cannot start the engine after three attempts wait 10 seconds and follow this procedure 1 Fully press the brake pedal 2 Fully press the accelerator pedal and hold it there 3 Start the engine Stopping the Engine When Your Vehicle is Stationary 1 Move the transmission selector lev...

Page 180: ...he brakes to bring your vehicle to a safe stop When your vehicle has stopped move the transmission selector lever to position P and switch the ignition off by pressing and holding the button for one second or pressing it three times within two seconds 3 Apply the parking brake Guarding Against Exhaust Fumes WARNING If you smell exhaust fumes inside your vehicle have this checked immediately Do not...

Page 181: ...d correct operation Use a 16 gauge outdoor extension cord that is product certified by Underwriter s Laboratory or Canadian Standards Association This extension cord must be able to be used outdoors in cold temperatures and be clearly marked Suitable for Use with Outdoor Appliances Never use an indoor extension cord outdoors it could result in an electric shock or become a fire hazard Use as short...

Page 182: ...ked for proper operation before winter Using the Engine Block Heater Make sure the receptacle terminals are clean and dry prior to use Clean them with a dry cloth if necessary The heater uses 0 4 to 1 0 kilowatt hours of energy per hour of use The system does not have a thermostat It achieves maximum temperature after approximately three hours of operation Using the heater longer than three hours ...

Page 183: ...fore transitioning to a simple battery graphic upon entering hybrid mode Hybrid mode uses both the gasoline engine and electric motor to power your vehicle and maximize fuel economy as with C MAX Hybrid EV MODES C MAX ENERGI ONLY Your vehicle contains selectable EV modes through the EV button on the center console These modes are available when the vehicle can run under high voltage battery power ...

Page 184: ...rformance will display if this occurs This is normal function and your vehicle will return to EV Now when possible The vehicle may enter Enable Engine mode if the climate control is in a defrost mode and the outside temperature is cold A message Engine Enabled Due to Defrost will display if this occurs If defrost is not needed select a different climate control mode to permit EV Now There is a blu...

Page 185: ... engine or both Typically the engine will not start unless the vehicle is cold a climate control change is requested or the accelerator is pressed Driving The gas engine automatically starts and stops to provide power when it s needed and to save fuel when it s not While coasting at low speeds coming to a stop or standing the gas engine normally shuts down and the vehicle operates in electric only...

Page 186: ...g Characteristics Your hybrid behaves differently compared to a non hybrid Here is a description of the major differences Battery Your hybrid is equipped with a high voltage battery A cool battery ensures battery life and provides the best possible performance Your hybrid high voltage battery may periodically re condition itself to ensure maximum efficiency You may notice slight changes in drivabi...

Page 187: ... the key is turned to off This is a normal condition Braking Your hybrid is equipped with standard hydraulic braking and regenerative braking Regenerative braking is performed by your vehicle computer housed with the transmission and it commands a portion of the brake energy stored in your high voltage battery Driving to Optimize Fuel Economy Note Having your engine running is not always an indica...

Page 188: ...e turned on or off through the Driver Assist section of the Settings menu Frequently Asked Questions Question Answer What are the series of clicks from the cargo area when I first turn the key in the ignition The high voltage battery is electrically isolated from the rest of the vehicle when the key is off When the key is turned to on high voltage contactors inside the battery are closed to make t...

Page 189: ...e control system can begin heating the cabin or defrosting the windshield as soon as a driver requests it the engine coolant temperature has to be kept sufficiently hot Keeping the engine on is required to maintain the correct minimum temperature For C MAX Energi vehicles this is not required to maintain cabin conditions Why does my engine rev up so high sometimes when I accelerate Your vehicle s ...

Page 190: ...5 15 ethanol 85 gasoline fuel but you may notice slightly reduced fuel economy because ethanol contains less energy per gallon than gasoline Your hybrid vehicle is not designed to use E85 85 ethanol How long will my high voltage battery last Does it need maintenance The high voltage battery system is designed to last the life of the vehicle and requires no maintenance Can you charge the battery wi...

Page 191: ...ar the filler neck Never smoke while refueling Fuel vapor is extremely hazardous under certain conditions Care should be taken to avoid inhaling excess fumes Observe the following guidelines when handling automotive fuel Extinguish all smoking materials and any open flames before refueling your vehicle Always turn off the vehicle before refueling Automotive fuels can be harmful or fatal if swallow...

Page 192: ...sult If fuel is splashed on the skin promptly wash skin thoroughly with soap and water Consult a physician immediately if you experience an adverse reaction FUEL QUALITY Note Use of any fuel other than those recommended may cause powertrain damage and a loss of vehicle performance repairs may not be covered under warranty Your vehicle was not designed to use fuel or fuel additives with metallic co...

Page 193: ...el system functional and the fuel fresh If you operate your vehicle mainly in plug in power mode using electricity from plugging in without refueling the gasoline in your tank eventually becomes old Old fuel can damage the engine and fuel system To prevent the fuel from becoming old your vehicle will automatically enter fuel freshness mode In fuel freshness mode operates your vehicle will operate ...

Page 194: ... not leave the fuel pump unattended when refueling your vehicle this is against the law in some places Keep children away from the fuel pump never let children pump fuel Do not use personal electronic devices while refueling Use the following guidelines to avoid electrostatic charge build up when filling an ungrounded fuel container Place approved fuel container on the ground DO NOT fill a fuel co...

Page 195: ... the fuel filler nozzle allow about five to ten seconds after pumping fuel before removing the fuel filler nozzle This allows residual fuel to drain back into the fuel tank and not spill onto the vehicle Note A fuel spillage concern may occur if overfilling the fuel tank Do not overfill the tank to the point that the fuel is able to bypass the fuel filler nozzle The overfilled fuel may run down th...

Page 196: ... System C MAX Energi Only WARNING The fuel system may be under pressure Insert the fuel nozzle slowly If you hear a hissing sound near the fuel filler door do not refuel until the sound stops Otherwise fuel may spray out which could cause serious personal injury Note Your vehicle features a locking fuel door and an Easy Fuel system which has a auto sealing feature that locks the fuel tank refuelin...

Page 197: ...than 20 minutes is exceeded the refueling button will need to be pressed again You may experience the fuel pump shutting off if the refuel button is not pressed again 4 Slowly insert the fuel filler nozzle fully into the fuel system and leave the nozzle fully inserted to open both doors until you are done pumping Hold handle higher during insertion for easier access 5 After you are done pumping fu...

Page 198: ...let 1 You must key on prior to using a manual override 2 Open the fuel door with the manual override mechanism located in trunk 3 Key off and complete refueling within 15 minutes If more than 15 minutes is required close fuel door and repeat procedure This will enable you to refuel without any issue Note A fuel spillage concern may occur if overfilling the fuel tank Do not overfill the tank to the...

Page 199: ...r more hours with the engine off followed by city highway driving Continuing to drive with the message on may cause the service engine soon lamp to turn on as well RUNNING OUT OF FUEL Avoid running out of fuel because this situation may have an adverse effect on vehicle components If you have run out of fuel You may need to cycle the ignition from off to on after refueling to allow the fuel system...

Page 200: ...njury to you or others Note Do not use aftermarket funnels they will not work with the capless fuel system and can damage it The included funnel has been specially designed to work safely with your vehicle When filling the vehicle s fuel tank from a portable fuel container use the funnel included with the vehicle Locate the plastic funnel that comes with your vehicle In C MAX vehicles the funnel i...

Page 201: ...s empty Empty reserve is the amount of fuel in the tank after the fuel gauge indicates empty Note The amount of usable fuel in the empty reserve varies and should not be relied upon to increase driving range When refueling your vehicle after the fuel gauge indicates empty you might not be able to refuel the full amount of the advertised capacity of the fuel tank due to the empty reserve still pres...

Page 202: ...etric Multiply liters used by 100 then divide by kilometers traveled Keep a record for at least one month and record the type of driving city or highway This provides an accurate estimate of the vehicle s fuel economy under current driving conditions Additionally keeping records during summer and winter show how temperature impacts fuel economy In general lower temperatures mean lower fuel economy...

Page 203: ...ompany parts in performance and durability Illumination of the service engine soon indicator charging system warning light or the temperature warning light fluid leaks strange odors smoke or loss of engine power could indicate that the emission control system is not working properly An improperly operating or damaged exhaust system may allow exhaust to enter the vehicle Have a damaged or improperl...

Page 204: ...chapter 4 Driving through deep water the electrical system may be wet These temporary malfunctions can be corrected by filling the fuel tank with good quality fuel properly closing the fuel fill inlet or letting the electrical system dry out After three driving cycles without these or any other temporary malfunctions present the service engine soon indicator should stay off the next time the engin...

Page 205: ...the ignition key to the on position for 15 seconds without cranking the engine If the service engine soon indicator blinks eight times it means that the vehicle is not ready for I M testing if the service engine soon indicator stays on solid it means that the vehicle is ready for I M testing The OBD II system is designed to check the emission control system during normal driving A complete check m...

Page 206: ...e battery temperature and help maximize high voltage battery life The high voltage battery is equipped with air vents in the package tray that help to regulate its temperature It is important to keep these openings free of obstructions Do not block the flow of cabin air to this area No regular maintenance is required Note C MAX Energi vehicles will require regular charging CHARGING THE HIGH VOLTAG...

Page 207: ...es to charge The AC outlet must be a three prong 110 120 volt AC outlet that is properly grounded 15 20 amps or greater and in good condition The line also must be dedicated which means that no other appliances should be connected to the same circuit If a dedicated circuit is not used the circuit breaker could trip or open If a dedicated circuit is not available contact a licensed professional ele...

Page 208: ...ight Ring The charge port is located between the front left side door and front left wheel well There is an indentation located on the charge port door Press with your thumb to press to open and close the door Note Do not force the charge port door open or closed Forcing the door open or closed will damage the charge port The light ring located around the charge port indicates the charge status of...

Page 209: ...licks confirming that it is completely engaged 4 Verify that the cord acknowledgement feature activates This indicates the beginning of a normal charge cycle 5 If using a 240 volt charging station follow the instructions on the charge station to begin the charging process When charging the light ring will display how far along the charge is When the top right quadrant is pulsing the charge is betw...

Page 210: ... percent When three quadrants are solidly lit and the top left quadrant is shut off the charge is between 75 100 percent When the entire ring is solidly lit the charge is 100 percent Note When the vehicle is Waiting to Charge the light ring will shut off one minute after displaying the present state of charge When the vehicle automatically begins charging the light ring will turn on and display ho...

Page 211: ...lowest available utility rates Contact your utility company to see what rates are available Charge Now Fully charge your vehicle at the quickest rate The vehicle starts charging immediately after you connect the charging plug into the vehicle My GO Time Setting My GO times through the MyFord Mobile application allows you to set charging schedules and cabin preconditioning settings so your vehicle ...

Page 212: ...at is connected to the high voltage battery In full hybrid vehicles the high voltage disconnect circuit is located behind the rear fold down seats near the left side of the vehicle In plug in hybrid vehicles the disconnect circuit is located behind the rear fold down seats near on the right side of the vehicle To access this circuit 1 Fold down the rear seats 2 Remove the cover panel A cut out are...

Page 213: ... to reinstall the service disconnect Reactivating the high voltage battery Note If you have manually disconnected your high voltage shutoff circuit you will need to reconnect the circuit before it can be reactivated The vehicle will detect if the electrical system is safe and reactivate automatically 212 High Voltage Battery 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA ...

Page 214: ...rt the engine 2 Release the parking brake 3 Press the brake pedal 4 Move the gearshift lever into the desired gear To put your vehicle in P Park 1 Come to a complete stop 2 Move the gearshift lever and securely latch it in P Park R Reverse With the gearshift lever in R Reverse the vehicle will move backward Always come to a complete stop before shifting into and out of R Reverse N Neutral With the...

Page 215: ...ntain vehicle speed when descending a grade As the vehicle determines the amount of engine motoring and high voltage battery charging you may notice the engine speed increasing and decreasing to help maintain your vehicle speed when descending a grade Press the transmission control switch again to return to normal D Drive The grade assist lamp in the instrument cluster will not be illuminated L Lo...

Page 216: ...tion is in the on position unless the brake pedal is pressed If you cannot move the gearshift lever out of P Park with ignition in the on position and the brake pedal pressed it is possible that a fuse has blown or the vehicle s brake lamps are not operating properly Refer to Fuses and relays in the Roadside Emergencies chapter If the fuse is not blown and the brake lamps are working properly the ...

Page 217: ...e See your authorized dealer as soon as possible if this procedure is used If Your Vehicle Gets Stuck in Mud or Snow Note Do not rock the vehicle if the engine is not at normal operating temperature or damage to the transmission may occur Note Do not rock the vehicle for more than a minute or damage to the transmission and tires may occur or the engine may overheat If your vehicle gets stuck in mu...

Page 218: ... is on a slope The brakes are released automatically once the engine has developed sufficient drive to prevent the vehicle from rolling down the slope This is an advantage when pulling away on a slope for example from a car park ramp traffic lights or when reversing uphill into a parking space Using Hill Start Assist 1 Press the brake pedal to bring the vehicle to a complete standstill Keep the br...

Page 219: ...al becomes stuck or entrapped apply steady and firm pressure to the brake pedal to slow your vehicle and reduce engine power If you experience this condition apply the brakes and bring your vehicle to a safe stop Turn the engine off shift to position P and apply the parking brake then inspect the accelerator pedal for any interferences If none are found and the condition persists have your vehicle...

Page 220: ...ing portion is generated by standard friction braking When the battery is almost fully charged the amount of regenerative braking is limited to avoid overcharging and the requested deceleration is produced by standard friction braking alone Regenerative braking does not take the place of the standard friction brakes it only assists them Regenerative braking has also been designed to interact with ...

Page 221: ...ark your vehicle on a hill and facing uphill move the transmission selector lever to position P and turn the steering wheel away from the curb Note If you park your vehicle on a hill and facing downhill move the transmission selector lever to position P and turn the steering wheel towards the curb To release the parking brake 1 Press the brake pedal firmly 2 Pull the lever up slightly 3 Press the ...

Page 222: ...the Traction Control System the stability control light will illuminate steadily Verify that the Traction Control System was not manually disabled through the information display If the stability control light still illuminates steadily have the system serviced by an authorized dealer immediately Operating your vehicle with Traction Control disabled could lead to an increased risk of loss of vehic...

Page 223: ...of a vehicle due to inappropriate driver input for the conditions Aggressive driving on any road condition can cause you to lose control of your vehicle increasing the risk of personal injury or property damage Activation of the AdvanceTrac system is an indication that at least some of the tires have exceeded their ability to grip the road this could reduce the operator s ability to control the ve...

Page 224: ...art your engine The AdvanceTrac with RSC system cannot be completely turned off but the electronic stability control and roll stability control portions of the system are disabled when the transmission is in position R You can turn the traction control portion of the system off independently See the Traction Control chapter Stability Control 223 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Print...

Page 225: ... on devices such as large trailer hitches bike or surfboard racks and any device that may block the normal detection zone of the system may create false beeps Note Keep the sensors located on the bumper fascia free from snow ice and large accumulations of dirt If the sensors are covered the system s accuracy can be affected Do not clean the sensors with sharp objects Note If your vehicle sustains ...

Page 226: ...m detects an object approaching the warning sounds again A Coverage area of up to 6 feet 2 meters from the rear bumper with a decreased coverage area at the outer corners of the bumper The system detects certain objects while the transmission is in R and moving toward a stationary object at a speed of 3 mph 5 km h or less but not moving and a moving object is approaching the rear of the vehicle at...

Page 227: ...ected by the rear sensors are indicated by a lower pitched tone from the rear radio speakers The sensing system reports the obstacle which is closest to the front or rear of the vehicle For example if an obstacle is 24 inches 60 centimeters from the front of the vehicle and at the same time an obstacle is only 16 inches 40 centimeters from the rear of the vehicle the lower pitched tone sounds An a...

Page 228: ... may not function correctly if something passes between the front bumper and the parking space i e a pedestrian or cyclist or if the edge of the neighboring parked vehicle is high from the ground i e a bus tow truck or flatbed truck Note The sensors may not detect objects in heavy rain or other conditions that cause disruptive reflections Note The sensors may not detect objects with surfaces that ...

Page 229: ...hat the selected space remains clear of obstructions at all times in the maneuver Note Vehicles with overhanging loads e g a bus or a truck street furniture and other items may not be detected by active park assist You must ensure the selected space is suitable for parking Note The vehicle should be driven as parallel to other vehicles as possible while passing a parking space Note The system alwa...

Page 230: ...to safely move the vehicle back and forward in the space are displayed in the touch screen While reversing the touch screen displays a message instructing the driver to check their surroundings for safety reasons and to back up slowly accompanied by a corresponding graphic When you think the vehicle has enough space in front and behind it or you hear a solid tone from the parking aid bring the veh...

Page 231: ...ay occur in normal operation For recurring or frequent active park assist faults contact an authorized dealer to have your vehicle serviced Troubleshooting the System The system does not look for a space The traction control system may be off Any door except the driver s may not be completely closed The system does not offer a particular space Something may be contacting the front bumper or side s...

Page 232: ...has changed detection capabilities A parked vehicle has a high attachment i e salt sprayer snowplow moving truck bed etc The parking space length or position of parked objects changed after your vehicle passed The temperature around your vehicle changes quickly i e driving from a heated garage into the cold or after leaving a car wash REAR VIEW CAMERA SYSTEM IF EQUIPPED WARNING The rear view camer...

Page 233: ...behind the vehicle The camera is located on the liftgate Using the Rear View Camera System The rear view camera system displays what is behind your vehicle when you place the transmission in R Reverse The system uses three types of guides to help you see what is behind your vehicle 1 Active guidelines Show the intended path of the vehicle when reversing 2 Fixed guidelines Show the actual path the ...

Page 234: ... not operating Do not use the rear view camera display when lighting is low until both reverse lamps are functional The camera s view is obstructed by mud water or debris Clean the lens with a soft lint free cloth and non abrasive cleaner The rear of the vehicle is hit or damaged causing the camera to become misaligned Check with your authorized dealer to have the rear view camera system checked f...

Page 235: ...el position is changed while reversing the vehicle might deviate from the original intended path The fixed and active guidelines fade in and out depending on the steering wheel position When the steering wheel position is straight the active guidelines are not shown Always use caution while reversing Objects in the red zone are closest to your vehicle and objects in the green zone are further away...

Page 236: ...ission is in R Reverse Note When manual zoom is enabled only the centerline is shown Allows the driver to get a closer view of an object behind the vehicle The zoomed image keeps the bumper in the image to provide a reference The zoom is only active while the transmission is in R Reverse When the transmission is shifted out of R Reverse the feature automatically turns off and must be reset when it...

Page 237: ... or down a steep hill Apply the brakes if your vehicle speed increases above the set speed while driving downhill Note Cruise control will disengage if your vehicle speed decreases more than 10 mph 16 km h below your set speed while driving uphill The cruise controls are located on the steering wheel Switching Cruise Control On Press and release ON The indicator will appear in the instrument clust...

Page 238: ...ach the desired speed Press and release SET Canceling the Set Speed Pull CAN toward you and release tap the brake pedal or press the clutch pedal You will not erase the set speed Note When you use the clutch pedal to cancel a set speed the engine speed may briefly increase Resuming the Set Speed Pull RES toward you and release Switching Cruise Control Off Note You will erase the set speed if you s...

Page 239: ...a system error is detected You may not notice any difference in the feel of your steering but a serious condition may exist Failure to do so may result in loss of steering control Your vehicle is equipped with an electric power assisted steering system There is no fluid reservoir to check or fill If your vehicle loses electrical power while you are driving or if the ignition is turned off you can ...

Page 240: ... tire wear loose or worn suspension components loose or worn steering components improper vehicle alignment A high crown in the road or high crosswinds may also make the steering seem to wander pull Driving Aids 239 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 241: ...t your vision or strike occupants of vehicle in the case of a sudden stop or collision Use the shade to cover items in the cargo area of your vehicle Insert the ends of the cargo shade into the mounting features located behind the rear seat on the rear trim panels to install the shade To operate the shade 1 Pull the rear edge of the cargo shade rearward below and past the retention slots 2 Lift th...

Page 242: ...icle design performance Before loading your vehicle familiarize yourself with the following terms for determining your vehicle s weight ratings from the vehicle s Tire Label or Safety Compliance Certification Label Base Curb Weight is the weight of the vehicle including a full tank of fuel and all standard equipment It does not include passengers cargo or optional equipment Vehicle Curb Weight is ...

Page 243: ...r authorized dealer installed equipment has been installed on the vehicle the weight of the equipment must be subtracted from the payload listed on the Tire Label in order to determine the new payload WARNING The appropriate loading capacity of your vehicle can be limited either by volume capacity how much space is available or by payload capacity how much weight the vehicle should carry Once you ...

Page 244: ...urb Weight including cargo and optional equipment GAW Gross Axle Weight is the total weight placed on each axle front and rear including vehicle curb weight and all payload Load Carrying 243 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 245: ...exceed its GAWR GVW Gross Vehicle Weight is the Vehicle Curb Weight cargo passengers GVWR Gross Vehicle Weight Rating is the maximum allowable weight of the fully loaded vehicle including all options equipment passengers and cargo The GVWR is shown on the Safety Compliance Certification Label The label shall be affixed to either the door hinge pillar door latch post or the door edge that meets the...

Page 246: ...ehicle handling or performance engine transmission and or structural damage serious damage to the vehicle loss of control and personal injury WARNING Do not exceed the GVWR or the GAWR specified on the Safety Compliance Certification Label Load Carrying 245 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 247: ... be five 150 lb passengers in your vehicle the amount of available cargo and luggage load capacity is 650 lbs 1400 750 5 x 150 650 lb In metric units 635 340 5 x 68 295 kg 5 Determine the combined weight of luggage and cargo being loaded on the vehicle That weight may not safely exceed the available cargo and luggage load capacity calculated in Step 4 The following gives you a few examples on how ...

Page 248: ...45 kg 635 198 540 103 kg You will need to reduce the load weight by at least 240 lb 104 kg If you remove 3 100 lb 45 kg cement bags then the load calculation would be 1400 2 x 220 9 x 100 1400 440 900 60 lb Now you have the load capacity to transport the cement and your friend home In metric units the calculation would be 635 kg 2 x 99 kg 9 x 45 kg 635 198 405 32 kg The above calculations also ass...

Page 249: ...cle Do not tow with a slingbelt Ford Motor Company has not approved a slingbelt towing procedure Vehicle damage may occur if towed incorrectly or by any other means Ford Motor Company produces a towing manual for all authorized tow truck operators Have your tow truck operator refer to this manual for proper hook up and towing procedures for your vehicle It is acceptable to have your vehicle towed ...

Page 250: ...ou have a need for recreational towing such as towing your vehicle behind a motorhome We designed these guidelines to prevent damage to your transmission You can tow your vehicle with all four wheels on the ground or with the front wheels off the ground by using a tow dolly If you are using a tow dolly follow the instructions specified by the equipment provider If you are towing with all four whee...

Page 251: ... errands and minimize stop and go driving When running errands go to the furthest destination first and then work your way back home Close the windows for high speed driving Drive at reasonable speeds Traveling at 65 miles per hour 105 kilometers per hour uses about 15 percent less fuel than traveling at 75 miles per hour 121 kilometers per hour Keep the tires properly inflated and use only the re...

Page 252: ...is higher than the bottom of the wheel rims for cars or the bottom of the hubs for trucks When driving through water traction or brake capability may be limited Also water may enter your engine s air intake and severely damage your engine or your vehicle may stall Note Driving through deep water where the transmission vent tube is submerged may allow water into the transmission and cause internal ...

Page 253: ...that are supplied with your vehicle Floor mats must be properly secured to both retention posts to ensure mats do not shift out of position Never place floor mats or any other covering in the vehicle footwell that cannot be properly secured to prevent them from moving and interfering with the pedals or the ability to control the vehicle Never place floor mats or any other covering on top of alread...

Page 254: ...trapped under the pedals causing a loss of vehicle control Failure to properly follow floor mat installation or attachment instructions can potentially cause interference with pedal operation causing loss of control of vehicle To install floor mats position the floor mat so that the eyelet is over the retention post and press down to lock in To remove the floor mat reverse the installation procedu...

Page 255: ...wner s Manual and become familiar with your vehicle s safety information and recommended safety practices Do not attempt to repair damaged electric and hybrid electric vehicles yourself Contact an authorized Ford Dealer or vehicle manufacturer representative for service Crashes A crash or impact significant enough to require an emergency response for conventional vehicles would also require the sa...

Page 256: ...he way of any oncoming traffic while awaiting the arrival of emergency responders Post Incident Do not store a severely damaged vehicle with a lithium ion battery inside a structure or within 50 feet 15 meters of any structure or vehicle Ensure that passenger and cargo compartments remain ventilated i e open door trunk or liftgate For vehicles in the United States notify Ford Motor Company 1 800 3...

Page 257: ...iters of gasoline or 5 0 gallons 18 9 liters of diesel fuel to a disabled vehicle Fuel delivery service is limited to two no charge occurrences within a 12 month period winch out available within 100 feet 30 5 meters of a paved or county maintained road no recoveries towing Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles 56 kilometers of the disablement location or...

Page 258: ...de Assistance Complete the roadside assistance identification card and place it in your wallet for quick reference In Canada the card is found in the warranty information in the glove box Canadian roadside coverage and benefits may differ from the U S coverage Please see your warranty information or visit our website at www ford ca for information on Canadian services and benefits Canadian custome...

Page 259: ...he vehicle off 2 Press the START STOP button to power the vehicle on 3 Repeat steps 1 and 2 to re enable fuel pump HIGH VOLTAGE SHUT OFF In the event of a crash Take the same actions as you would take in a crash involving a gasoline powered vehicle exit the vehicle safely or await the assistance of an emergency responder if they are unable to get out on their own move a safe distance away from the...

Page 260: ...icle Note The high voltage battery cannot be jumped with a standard 12 volt battery Note Do not disconnect the battery of the disabled vehicle as this could damage the vehicle s electrical system The 12 volt battery controls the switches and contacts that engage the high voltage battery Preparing your vehicle 1 Park the booster vehicle close to the hood of the disabled vehicle making sure the two ...

Page 261: ...f the battery Your vehicle has a 12 volt battery that has two prongs accessible from under the hood Your vehicle can be jumped the same way conventional vehicles can be using these prongs The illustration below shows the two connector prongs used for jump starting your vehicle A Positive prong B Negative prong B A 260 Roadside Emergencies 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing Jan...

Page 262: ...g battery 3 Connect the negative cable to the negative terminal of the assisting battery 4 Make the final connection of the negative cable to the negative prong B of your vehicle Jump Starting 1 Start the engine of the booster vehicle and run the engine at a moderately increased speed 2 Start the engine of the disabled vehicle 3 Once the disabled vehicle has been started run both engines for an ad...

Page 263: ...icle s battery 3 Remove the jumper cable from the positive terminal of the booster vehicle s battery 4 Remove the jumper cable from the positive prong of your vehicle s battery After the cables have been removed from both vehicles replace the red cap to the positive prong After the disabled vehicle has been started and the jumper cables removed allow it to idle for several minutes so the engine co...

Page 264: ...dealer Repairs will be made using Ford or Motorcraft parts or remanufactured or other parts that are authorized by Ford Away from Home If you are away from home when your vehicle needs service contact the Ford Customer Relationship Center or use the online resources listed below to find the nearest authorized dealer In the United States Mailing Address Ford Motor Company Customer Relationship Cent...

Page 265: ...wing information available when contacting a Customer Relationship Center Vehicle Identification Number VIN Your telephone number home and business The name of the authorized dealer and city where located The vehicle s current odometer reading In some states you must directly notify Ford in writing before pursuing remedies under your state s warranty laws Ford is also allowed a final repair attemp...

Page 266: ... bodily injury OR 2 Four or more repair attempts are made on the same nonconformity a defect or condition that substantially impairs the use value or safety of the vehicle OR 3 The vehicle is out of service for repair of nonconformities for a total of more than 30 calendar days not necessarily all at one time In the case of 1 or 2 above the consumer must also notify the manufacturer of the need fo...

Page 267: ...ll findings of the BBB Auto Line dispute and decision are admissible in the court action Should you choose to accept the BBB AUTO LINE decision Ford is then bound by the decision and must comply with the decision within 30 days of receipt of your acceptance letter BBB AUTO LINE Application Using the information provided below please call or write to request a program application You will be asked ...

Page 268: ...VAP decisions are fast fair and final as the arbitrator s award is binding on both you and Ford of Canada CAMVAP services are available in all Canadian territories and provinces For more information without charge or obligation call your CAMVAP Provincial Administrator directly at 1 800 207 0685 or visit www camvap ca GETTING ASSISTANCE OUTSIDE THE U S AND CANADA Before exporting your vehicle to a...

Page 269: ...e you are traveling or living in Puerto Rico contact the nearest authorized dealer If the authorized dealer cannot help you contact FORD MOTOR COMPANY FORD EXPORT OPERATIONS GLOBAL INITIATIVES Customer Relationship Center 1555 Fairlane Drive Fairlane Business Park 3 Allen Park Michigan 48101 U S A Telephone 313 594 4857 FAX 313 390 0804 Email www ford com pr If your vehicle must be serviced while ...

Page 270: ...ed Customers in the U S should call 1 800 392 3673 ORDERING ADDITIONAL OWNER S LITERATURE To order the publications in this portfolio contact Helm Incorporated at HELM INCORPORATED 47911 Halyard Drive Plymouth Michigan 48170 Attention Customer Service Or to order a free publication catalog call toll free 1 800 782 4356 Monday Friday 8 00 a m 6 00 p m EST Helm Incorporated can also be reached by th...

Page 271: ...or Ford Motor Company To contact NHTSA you may call the Vehicle Safety Hotline toll free at 1 888 327 4236 TTY 1 800 424 9153 go to http www safercar gov or write to Administrator 1200 New Jersey Avenue Southeast Washington D C 20590 You can also obtain other information about motor vehicle safety from http www safercar gov REPORTING SAFETY DEFECTS CANADA ONLY If you believe that your vehicle has ...

Page 272: ...ore replacing any electrical components Standard Fuse Amperage Rating and Color COLOR Fuse rating Mini fuses Standard fuses Maxi fuses Cartridge maxi fuses Fuse link cartridge 2A Grey Grey 3A Violet Violet 4A Pink Pink 5A Tan Tan 7 5A Brown Brown 10A Red Red 15A Blue Blue 20A Yellow Yellow Yellow Blue Blue 25A Natural Natural Natural Natural 30A Green Green Green Pink Pink 40A Orange Green Green 5...

Page 273: ... current fuses WARNING To reduce risk of electrical shock always replace the cover to the power distribution box before reconnecting the battery or refilling fluid reservoirs The power distribution box is located in the engine compartment It has high current fuses that protect your vehicle s main electrical systems from overloads If the battery has been disconnected and reconnected see Changing th...

Page 274: ...sed F7 40A Anti lock brake system pump F8 30A Anti lock brake system valve F9 40A Vacuum pump F10 40A Heater blower motor F11 30A Engine management F12 Not used F13 25A Powertrain control module relay F1 F2 F3 F4 F5 F6 F7 F8 F9 R6 R7 R3 R1 R2 R4 R5 R8 R11 R10 R9 F11 F13 F15 F10 F12 F14 F16 F19 F20 F21 F24 F30 F31 F32 F33 F34 F35 F36 F29 F28 F27 F26 F23 F22 F17 F18 R12 R13 R14 F25 Fuses 273 2013 C ...

Page 275: ...l module 15 Transmission oil pump 15 F24 5A Relay coils F25 10A Motor electronic cooling pump F26 5A Electronic power assist steering module 15 F27 5A Mass air flow sensor F28 15A Powertrain control module F29 10A Electronic A C compressor Positive temperature coefficient heater F30 10A Engine control module Powertrain control module F31 5A Charge port light ring C MAX Energi F32 20A Vehicle power...

Page 276: ...ed R6 Micro relay Front and rear wiper high low R7 Power relay Vacuum pump R8 Power relay Ignition feed R9 Not used R10 Mini relay Vacuum pump sensor R11 Not used R12 Power relay Cooling fan R13 Mini relay Heater blower R14 Mini relay Engine control relay Mini Fuses Cartridge Fuses Fuses 275 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 277: ...pump supply 57 Not used 58 Not used 59 5A Passive anti theft system 60 10A Interior light Driver door switch pack Glove box illumination 61 20A Cigar lighter Second row power point 62 5A Autowipers module Auto dimming rear view mirror 63 Not used 64 Not used 65 10A Liftgate release 276 Fuses 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 278: ...supply 75 15A Fog lamp supply 76 10A Reverse lamp supply 77 20A Windshield and rear washer supply 78 5A Ignition switch Start button 79 15A Radio Hazard light switch 80 20A Not used spare 81 5A Power sun shade 82 20A Windshield and rear washer relay 83 20A Central lock and unlock supply 84 20A Drive door unlock supply Double lock 85 7 5A Electronic 15 feed 86 10A Restraints control module Passenge...

Page 279: ...les F4 25A Door control unit front left F5 25A Door control unit front right F6 25A Door control unit rear left F7 25A Door control unit rear right F8 Not used F9 25A Driver seat motor F10 25A Heated rear window F11 Not used F12 15A Battery electronics control module F13 Not used R2 R5 R1 F28 F16 F17 F29 F30 F31 F32 F33 F34 F35 F36 F37 F38 F39 F40 F41 F42 F43 F44 F45 F46 F18 F19 F20 F21 F22 F23 F1...

Page 280: ...llation F23 Not used F24 30A DC AC power converter F25 25A Power liftgate F26 40A AC DC charger C MAX Energi F27 20A Luggage compartment outlet F28 Not used F29 Not used F30 5A Parking aid module F31 5A Rear view camera F32 5A DC AC power converter F33 Not used F34 20A Driver seat heater F35 20A Passenger seat heater F36 Not used F37 20A Power sun shade F38 Not used F39 Not used F40 Not used F41 N...

Page 281: ...d F45 5A Humidity sensor F46 10A Fuel system R1 Power relay Rear 15 relay R2 Mini relay Heated rear window R3 Micro relay Fuel door C MAX Energi R4 Not used R5 Not used R6 Micro relay Rear wiper 280 Fuses 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 282: ...nded fuels lubricants fluids and service parts conforming to specifications Motorcraft parts are designed and built to provide the best performance in your vehicle Precautions Do not work on a hot engine Make sure that nothing gets caught in moving parts Do not work on a vehicle with the engine running in an enclosed space unless you are sure you have enough ventilation Keep all open flames and ot...

Page 283: ...se the secondary latch located under the front center of the hood 4 Raise the hood and support it with the prop rod 5 Lower and secure the prop rod in the clip 6 Lower the hood and allow it to drop the last 8 to 11 inches 20 to 30 centimeters Note Make sure that the hood is closed properly 282 Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 284: ...e any of the high voltage components or wiring For easier identification the high voltage wiring insulation is color coated orange A Engine coolant reservoir cap B Engine oil filler cap C Engine oil dipstick D Air cleaner cover E Inverter system controller F Brake fluid reservoir cap G Power distribution box H Inverter system controller coolant reservoir cap I Windshield washer fluid reservoir cap...

Page 285: ...ng Note Do not add engine oil further than the MAX mark Oil levels above the MAX mark may cause engine damage Only use oils certified for gasoline engines by the American Petroleum Institute API An oil with this trademark symbol conforms to the current engine and emission system protection standards and fuel economy requirements of the International Lubricants Specification Advisory Council ILSAC ...

Page 286: ...les with push button start press the start button to turn the vehicle off completely Oil Maintenance Mode If Equipped The oil maintenance mode is equipped on Energi models only The oil maintenance mode keeps the engine oil quality in good condition when you drive the vehicle with limited engine use If the vehicle is in oil maintenance mode when you start the vehicle a message will appear in the in...

Page 287: ...tion should be maintained at 50 Note For best results coolant concentration should be tested with a refractometer such as Rotunda tool ROB75240 available from your dealer Ford does not recommend the use of hydrometers or coolant test strips for measuring coolant concentrations Note Automotive fluids are not interchangeable do not use engine coolant antifreeze or windshield washer fluid outside of ...

Page 288: ...ion Adding Coolant WARNING Do not add engine coolant when the engine is hot Steam and scalding liquids released from a hot cooling system can burn you badly Also you can be burned if you spill coolant on hot engine parts WARNING Do not put engine coolant in the windshield washer fluid container If sprayed on the windshield engine coolant could make it difficult to see through the windshield WARNIN...

Page 289: ... system operates close to ambient temperature and is susceptible to freezing in any subfreezing environment in the absence of coolant Do not use alcohol methanol brine or any engine coolants mixed with alcohol or methanol antifreeze coolant Alcohol and other liquids can cause engine damage from overheating or freezing Do not add extra inhibitors or additives to the coolant These can be harmful and...

Page 290: ...voir cap Whenever you add coolant check the coolant level in the inverter system controller coolant reservoir the next few times you drive the vehicle If necessary add enough prediluted coolant to bring the inverter system controller coolant level to the proper level Recycled Engine Coolant Ford Motor Company does not recommend the use of recycled engine coolant since a Ford approved recycling pro...

Page 291: ...errain How Fail Safe Cooling Works If the engine begins to overheat the engine coolant temperature gauge will move to the red hot area and The coolant temperature warning light will illuminate The service engine soon indicator will illuminate If the engine reaches a preset over temperature condition the engine will automatically switch to alternating cylinder operation Each disabled cylinder acts ...

Page 292: ...taken to an authorized dealer 3 If this is not possible wait a short period for the engine to cool 4 Check the coolant level and replenish if low 5 Restart the engine and take your vehicle to an authorized dealer Note Driving the vehicle without repairing the engine problem increases the chance of engine damage Take your vehicle to an authorized dealer as soon as possible AUTOMATIC TRANSMISSION FL...

Page 293: ...r fluid with antifreeze protection Failure to use washer fluid with antifreeze protection in cold weather could result in impaired windshield vision and increase the risk of injury or accident Add fluid to fill the reservoir if the level is low Only use a washer fluid that meets Ford specifications See the technical specifications chart in the Capacities and Specifications chapter Note The front a...

Page 294: ...formance and durability and may also affect the performance of other electrical systems in the vehicle Note Always dispose of automotive batteries in a responsible manner Follow your local authorized standards for disposal Call your local authorized recycling center to find out more about recycling automotive batteries Because your vehicle s engine is electronically controlled by a computer some e...

Page 295: ... vehicle may be adversely affected until the engine computer eventually relearns the idle trim and fuel trim strategy CHECKING THE WIPER BLADES Run the tip of your fingers over the edge of the blade to check for roughness Clean the wiper blades with washer fluid or water applied with a soft sponge or cloth CHANGING THE WIPER BLADES Note Use the service position in winter to provide easier access t...

Page 296: ...ice position Changing the Front Wiper Blades Set the front wipers in the service position and lift the wiper arms 1 Press the locking buttons together 2 Rotate and remove the wiper blade Note Make sure that the wiper blade locks into place 3 Install in the reverse order Replace wiper blades at least once per year for optimum performance Poor wiper quality can be improved by cleaning the wiper blad...

Page 297: ... cleaner assembly properly by fully seating on the mounting studs in 5 places and securing with the 2 bolts may result in air cleaner assembly dislodgement from engine and damage to the air cleaner assembly and other engine components Therefore we recommend that the air filter be serviced at a Ford dealer When changing the air filter element use only the air filter element listed Refer to Motorcra...

Page 298: ...Positive crankcase ventilation PCV tube E Air cleaner intake tube Removing the Engine Air Filter Element 1 Loosen the hose clamps for air cleaner outlet tube C Disconnect the tube from the air cleaner assembly A A C D E B Maintenance 297 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 299: ...bolts from each side of the air cleaner assembly A as shown with arrows 5 Lift the air cleaner assembly A from the mounting studs then rotate and pull it towards the front of the vehicle 6 Loosen the 5 bolts from the air cleaner cover B 7 Remove the air cleaner cover B from the air cleaner assembly A 298 Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 300: ...e air cleaner assembly 2 Install the air cleaner cover B and tighten the 5 bolts 3 Position the air cleaner assembly A onto the engine and make sure the assembly is aligned with the studs 4 Install and tighten the bolts to each side of the air cleaner assembly A as shown with arrows Maintenance 299 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 301: ...dlamps should be checked by your authorized dealer Vertical Aim Adjustment 1 Park the vehicle directly in front of a wall or screen on a level surface approximately 25 feet 7 6 meters away A 8 feet 2 4 meters B Center height of lamp to ground C 25 feet 7 6 meters D Horizontal reference line 2 Measure the height of the headlamp bulb center from the ground and mark an 8 foot 2 4 meter horizontal ref...

Page 302: ... of the high intensity light zone is not at the horizontal reference line the headlamp will need to be adjusted 4 Locate the vertical adjuster on each headlamp Using a Phillips 2 screwdriver turn the adjuster either clockwise or counterclockwise in order to aim the headlamp The horizontal edge of the brighter light should touch the horizontal reference line 5 Close the hood and turn off the lamps ...

Page 303: ...pressure Condensation can be a natural by product of this design When moist air enters the lamp assembly through the vents there is a possibility that condensation can occur when the temperature is cold When normal condensation occurs a thin film of mist can form on the interior of the lens The thin mist eventually clears and exits through the vents during normal operation Clearing time may take a...

Page 304: ...b by only its plastic base and do not touch the glass The oil from your hand could cause the bulb to break the next time the headlamps are operated Note If the bulb is accidentally touched it should be cleaned with rubbing alcohol before being used Locating the Headlamp Bulbs A Turn lamp B Low beam headlamp C High beam headlamp Replacing the High Beam Headlamp Bulb 1 Remove the headlamp assembly 2...

Page 305: ...e the headlamp assembly 2 Remove the service cap 3 Remove the bulb holder 4 Remove the bulb from the headlamp assembly Install the new bulbs in reverse order Replacing the Fog Lamp Bulbs If Equipped Note You cannot separate the fog lamp bulb from the bulb holder 1 Remove the fog lamp cover 2 Remove the 2 screws 3 Remove the lamp 304 Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printi...

Page 306: ...nstall the new bulb in reverse order Replacing the Tail Lamp Brake Lamp and Turn Lamp Bulbs 1 Make sure the lighting control is in the off position 2 Open the liftgate 3 Remove the trim panel cover 4 5 Maintenance 305 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 307: ...older turn the bulb counterclockwise and remove the bulb A Tail lamp and brake lamp B Turn lamp Install the new bulb in reverse order Replacing the Reverse Lamp and Tail Lamp Bulbs 1 Make sure the lighting control is in the off position 2 Open the liftgate 3 Remove the trim panel cover 306 Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 308: ...bulb holder turn the bulb counterclockwise and remove the bulb A Reverse lamp B Tail lamp Install the new bulb in reverse order Replacing the License Plate Lamp Bulb 1 Carefully release the spring clip 2 Remove the lamp 3 Remove the bulb Install the new bulb in reverse order 3 2 1 Maintenance 307 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 309: ...d side of the rear window 3 Insert a suitable tool into the holes 4 Carefully pull the lamp towards the front of the vehicle in order to release the spring clips 5 Gently pull the lamp assembly away from the vehicle 308 Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 310: ...l provide quality bulb burn time Function Trade number Headlamps high beam H1 Headlamps low beam H11 Park turn lamp front 3457AK Side marker front W5W Fog lamps if equipped H11LL Tail brake lamp in the rear fender W21 5W Turn lamp in the rear fender WY21W Tail lamp in the liftgate P21 5W Backup lamp W16W License plate lamp W5W Cargo area lamp W6W High mount brake lamp W5W Interior lamps LED To rep...

Page 311: ...h Carpet Upholstery Cleaner ZC 54 Motorcraft Spot and Stain Remover U S only ZC 14 Motorcraft Ultra Clear Spray Glass Cleaner ZC 23 Motorcraft Vinyl Cleaner Canada only CXC 93 Motorcraft Wheel and Tire Cleaner ZC 37 A CLEANING THE EXTERIOR Wash your vehicle regularly with cool or lukewarm water and a neutral pH shampoo such as Motorcraft Detail Wash Never use strong household detergents or soap su...

Page 312: ...t to hot surfaces and do not leave cleaning product on chrome surfaces for a period of time exceeding that which is recommended Note Using other non recommended cleaners can result in severe and permanent cosmetic damage Underbody Flush the complete underside of your vehicle frequently Keep body and door drain holes free from packed dirt Cleaning Plastic Exterior Parts Use only approved products t...

Page 313: ...collects on the electrical components or in the charge port Cover the inverter system controller power distribution box and air filter assembly to prevent water damage when cleaning the engine Never use a power washer to clean the engine or in the charge port The high pressure fluid could penetrate the sealed parts and cause damage and risk of personal injury Never spray water on any of the orange...

Page 314: ...after cleaning with the glass cleaner or if the wipers chatter and move in a jerky motion clean the outer surface of the windshield and the wiper blades using a sponge or soft cloth with a neutral detergent or mild abrasive cleaning solution After cleaning rinse the windshield and wiper blades with clean water The windshield is clean if beads do not form when you rinse the windshield with water No...

Page 315: ... the steering wheel or instrument panel to avoid contamination of the airbag system Clean the instrument panel and cluster lens with a clean damp white cotton cloth then use a clean and dry white cotton cloth to dry these areas Avoid cleaners or polishes that increase the gloss of the upper portion of the instrument panel The dull finish in this area helps protect the driver from undesirable winds...

Page 316: ...ipe area dry with a clean white cotton cloth CLEANING LEATHER SEATS IF EQUIPPED Remove dust and loose dirt with a vacuum cleaner Clean spills and stains as quickly as possible For routine cleaning wipe the surface with a soft damp cloth For more thorough cleaning wipe the surface with a mild soap and water solution In Canada use Motorcraft Vinyl Cleaner Dry the area with a soft cloth If the leathe...

Page 317: ...ime Do not use hydrofluoric acid based or high caustic based wheel cleaners steel wool fuels or strong household detergent To remove tar and grease use Motorcraft Bug and Tar Remover VEHICLE STORAGE If you plan on storing your vehicle for an extended period of time 30 days or more refer to the following maintenance recommendations to ensure your vehicle stays in good operating condition All motor ...

Page 318: ...inates that may cause engine damage Start the engine every 15 days Run at fast idle until it reaches normal operating temperature With your foot on the brake shift through all the gears while the engine is running Fuel system Fill the fuel tank with high quality fuel until the first automatic shutoff of the fuel pump nozzle Note During extended periods of vehicle storage 30 days or more fuel may d...

Page 319: ...e the access panel from the rear of the cargo area in order to access the low voltage battery 3 Check and recharge the low voltage battery as necessary Keep connections clean 4 If you are storing your vehicle for more than 30 days without recharging the battery disconnect the negative battery cable from the low voltage battery 5 If you disconnected the negative battery cable apply painter s tape t...

Page 320: ...ng coolant oil and gas to make sure there are no leaks and fluids are at recommended levels Note If you disconnected the negative battery cable and closed the liftgate fully you will need to connect a 12 volt power supply to the jump start prongs under the hood so that you can open the liftgate See Jump Starting the Vehicle in the Roadside Emergencies chapter Low voltage battery except C MAX Energ...

Page 321: ...connections clean 2 If you disconnected the negative battery cable connect the negative battery cable to the low voltage battery 3 Install the low voltage battery access panel to the rear of the cargo area 4 Remove the painter s tape from the liftgate latch 5 Close the liftgate Note If you disconnected the negative battery cable it will be necessary to reset memory features See Changing the Low Vo...

Page 322: ...ined in Title 49 Code of Federal Regulations Part 575 104 c 2 U S Department of Transportation Tire quality grades The U S Department of Transportation requires Ford Motor Company to give you the following information about tire grades exactly as the government has written it Treadwear The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled condi...

Page 323: ...t and its ability to dissipate heat when tested under controlled conditions on a specified indoor laboratory test wheel Sustained high temperature can cause the material of the tire to degenerate and reduce tire life and excessive temperature can lead to sudden tire failure The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Saf...

Page 324: ...ore and prior to the vehicle being driven for 1 mile 1 6 kilometers Recommended inflation pressure The cold inflation pressure found on the Safety Compliance Certification Label affixed to either the door hinge pillar door latch post or the door edge that meets the door latch post next to the driver s seating position or Tire Label located on the B Pillar or the edge of the driver s door B pillar ...

Page 325: ...for your vehicle may be different from this example A P Indicates a tire designated by the Tire and Rim Association that may be used for service on cars sport utility vehicles minivans and light trucks Note If your tire size does not begin with a letter this may mean it is designated by either the European Tire and Rim Technical Organization or the Japan Tire Manufacturing Association B 215 Indica...

Page 326: ...e tires on your vehicle may operate at different conditions for load and inflation pressure These speed ratings may need to be adjusted for the difference in conditions The ratings range from 81 mph 130 km h to 186 mph 299 km h These ratings are listed in the following chart Note You may not find this information on all tires because it is not required by federal law Letter rating Speed rating mph...

Page 327: ...ds that can be carried by the tire See the Safety Compliance Certification Label affixed to either the door hinge pillar door latch post or the door edge that meets the door latch post next to the driver s seating position for the correct tire pressure for your vehicle L Treadwear Traction and Temperature Grades Treadwear The treadwear grade is a comparative rating based on the wear rate of the ti...

Page 328: ...beless Additional Information Contained on the Tire Sidewall for LT Type Tires LT type tires have some additional information beyond those of P type tires These differences are described below Note Tire Quality Grades do not apply to this type of tire A LT Indicates a tire designated by the Tire and Rim Association that is intended for service on light trucks B Load Range Load Inflation Limits Ind...

Page 329: ...wall edge In general the larger the number the wider the tire C 80 Indicates the aspect ratio which gives the tire s ratio of height to width Numbers of 70 or lower indicate a short sidewall D D Indicates a diagonal type tire R Indicates a radial type tire E 16 Indicates the wheel or rim diameter in inches If you change your wheel size you will have to purchase new tires to match the new wheel dia...

Page 330: ...nts A tire can lose up to half of its air pressure and not appear to be flat You are strongly urged to buy a reliable tire pressure gauge as automatic service station gauges may be inaccurate Ford recommends the use of a digital or dial type tire pressure gauge rather than a stick type tire pressure gauge Use the recommended cold inflation pressure for optimum tire performance and wear Under infla...

Page 331: ...e not hot from driving even a mile If you are checking tire pressure when the tire is hot for example driven more than 1 mile 1 6 kilometers never bleed or reduce air pressure The tires are hot from driving and it is normal for pressures to increase above recommended cold pressures A hot tire at or below recommended cold inflation pressure could be significantly under inflated Note If you have to ...

Page 332: ... excessive wear should not be used because they are more likely to blow out or fail Improper or inadequate vehicle maintenance can cause tires to wear abnormally Inspect all your tires frequently and replace them if one or more of the following conditions exist Tire Wear When the tread is worn down to 1 16th of an inch 2 millimeters tires must be replaced to help prevent your vehicle from skidding...

Page 333: ... Number Both U S and Canada Federal regulations require tire manufacturers to place standardized information on the sidewall of all tires This information identifies and describes the fundamental characteristics of the tire and also provides a U S DOT Tire Identification Number for safety standard certification and in case of a recall This begins with the letters DOT and indicates that the tire me...

Page 334: ...uthorized dealer as soon as possible WARNING To reduce the risk of serious injury when mounting replacement tires and wheels you should not exceed the maximum pressure indicated on the sidewall of the tire to set the beads without additional precautions listed below If the beads do not seat at the maximum pressure indicated re lubricate and try again When inflating the tire for mounting pressures ...

Page 335: ...res may fail and injure a passenger or bystander Driving habits have a great deal to do with your tire mileage and safety Observe posted speed limits Avoid fast starts stops and turns Avoid potholes and objects on the road Do not run over curbs or hit the tire against a curb when parking Highway Hazards No matter how carefully you drive there s always the possibility that you may eventually have a...

Page 336: ...ed periodically An unbalanced tire and wheel assembly may result in irregular tire wear Tire Rotation Note If your tires show uneven wear ask an authorized dealer to check for and correct any wheel misalignment tire imbalance or mechanical problem involved before tire rotation Note After having your tires rotated inflation pressure must be checked and adjusted to the vehicle requirements Rotating ...

Page 337: ... your tire pressure could increase the risk of tire failure loss of control vehicle rollover and personal injury Each tire including the spare if provided should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label If your vehicle has tires of a different size than the size indicated on t...

Page 338: ...erly Always check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the TPMS to continue to function properly The tire pressure monitoring system complies with part 15 of the FCC rules and with RSS 210 of Industry Canada Operation is subject to the following two conditions 1 This device may n...

Page 339: ...ng as intended Please refer to the following chart for information concerning your tire pressure monitoring system Low tire pressure warning light Possible cause Customer action required Solid warning light Tire s under inflated 1 Make sure tires are at the proper pressure See Inflating your tires in this chapter 2 After inflating your tires to the manufacturer s recommended pressure as shown on t...

Page 340: ...s stationary overnight with the outside temperature significantly lower than the daytime temperature the tire pressure may decrease approximately 3 psi 21 kPa for a drop of 30 F 17 C in ambient temperature This lower pressure value may be detected by the system as being significantly lower than the recommended inflation pressure and activate the system warning light for low tire pressure If the lo...

Page 341: ...n the Velcro straps to access the kit The temporary mobility kit consists of an air compressor to reinflate the tire and a sealing compound in a canister that will seal most punctures caused by nails or similar objects This kit will provide a temporary seal allowing you to drive your vehicle up to 120 miles 200 kilometers at a maximum speed of 50 mph 80 km h 340 Wheels and Tires 2013 C Max Full Hy...

Page 342: ...kit Do not attempt to repair punctures larger than 1 4 inch 6 millimeters or damage to the tire s sidewall The tire may not completely seal Loss of air pressure may adversely affect tire performance For this reason Note Do not drive the vehicle above 50 mph 80 km h Note Do not drive further than 120 miles 200 kilometers Drive only to your closest authorized dealer or tire repair shop to have your ...

Page 343: ...n allergic reaction Keep the temporary mobility kit away from children Only use the temporary mobility kit when the ambient temperature is between 22 F 30 C and 158 F 70 C Only use the sealing compound before the use by date The use by date is on the lower right hand corner of the label located on the sealant canister bottle Note Check the use by date regularly and replace the canister after four ...

Page 344: ...If the tire does not inflate to the recommended tire pressure within 15 minutes stop and call roadside assistance Preparation Park the vehicle in a safe level and secure area away from moving traffic Turn the hazard lights on Apply the parking brake and turn the engine off Inspect the flat tire for visible damage Sealant compound contains latex To avoid any allergic reactions use the non latex glo...

Page 345: ... B 8 Inflate the tire to the pressure listed on the Tire Label located on the driver s door or the door jamb area Note When the sealing compound is first added into the tire the air pressure gauge reading on the compressor unit may indicate a higher value this is normal and should be no reason for concern The pressure will drop after about 30 seconds of operation The tire pressure has to be checke...

Page 346: ...ometers stop and check the tire pressure See Second Stage Checking Tire Pressure Second Stage Checking Tire Pressure WARNING If you are proceeding from the First Stage Reinflating the Tire with Sealing Compound and Air section and have injected sealant in the tire and the pressure is below 20 psi 1 4 bar stop and call roadside assistance If tire pressure is above 20 psi 1 4 bar continue to the nex...

Page 347: ...alership or tire dealer Empty sealant bottles may be disposed of at home However liquid residue from the sealing compound should be disposed by your local Ford Motor Company dealership or tire dealer or in accordance with local waste disposal regulations Note After the sealing compound has been used the maximum vehicle speed is 50 mph 80 km h and the maximum driving distance is 120 miles 200 kilom...

Page 348: ...essor housing 2 Locate the yellow cap at the end of the clear tube 3 Using the yellow cap tool press the tab located on the temporary mobility kit compressor housing while pulling up on the sealant canister Wheels and Tires 347 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 349: ...ister by lightly pushing down until you hear an audible click 3 Wrap the clear tube around the compressor housing Note If you experience any difficulties with the removal or installation of the sealant canister consult your Ford Motor Company authorized dealer for assistance 348 Wheels and Tires 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 350: ...nting surfaces of the wheel Installing wheels without correct metal to metal contact at the wheel mounting surfaces can cause the wheel nuts to loosen and the wheel to come off while the vehicle is in motion resulting in loss of control Retighten the lug nuts to the specified torque within 100 miles 160 kilometers after any wheel disturbance such as tire rotation changing a flat tire wheel removal...

Page 351: ...Required fuel Minimum 87 octane Firing order 1 3 4 2 Ignition system Coil on plug COP Compression ratio 12 3 1 Spark plug gap 0 051 in 0 002 in 1 3 mm 0 05 mm 350 Capacities and Specifications 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 352: ... 4925 Class 6 Door latch hood latch auxiliary hood latch liftgate latch seat tracks Multi Purpose Grease Lithium grease XG 4 or XL 5 or equivalent ESB M1C93 B Lock cylinder Motorcraft Penetrating and Lock Lubricant XL 1 None Automatic transmission fluid 2 3 5 7 quarts 5 4L Motorcraft MERCON LV ATF XT 10 QLV MERCON LV Capacities and Specifications 351 2013 C Max Full Hybrid 34h Owners Guide gf 3rd ...

Page 353: ...otorcraft SAE 5W 20 Synthetic Motor Oil Canada XO 5W20 QSP US XO 5W20 QFS US CXO 5W20 LSP12 Canada CXO 5W20 LFS12 Canada WSS M2C945 A C MAX engine coolant 6 7 4 quarts 7L Motorcraft Orange Antifreeze Coolant Prediluted VC 3DIL B US CVC 3DIL B Canada WSS M97B44 D2 C MAX Energi engine coolant 6 8 8 quarts 8 3L Inverter system controller coolant 6 1 1 quarts 1L 352 Capacities and Specifications 2013 ...

Page 354: ...luid should only use Motorcraft MERCON LV transmission fluid Refer to scheduled maintenance to determine the correct service interval Use of any fluid other than the recommended fluid may cause transmission damage 4 Use of synthetic or synthetic blend motor oil is not mandatory Engine oil need only meet the requirements of Ford specification WSS M2C945 A SAE 5W 20 GF5 and display the API Certifica...

Page 355: ...ly use the specified replacement oil filter The use of a non specified oil filter can result in engine damage 3 For spark plug replacement see your authorized dealer Refer to the Scheduled Maintenance Information for the appropriate intervals for changing the spark plugs Have your authorized dealer replace the spark plugs with ones that meet Ford material and design specifications for your vehicle...

Page 356: ...ification Number VIN contains the following information A World manufacturer identifier B Brake system Gross Vehicle Weight Rating GVWR Restraint Devices and their location C Make vehicle line series body type D Engine type E Check digit F Model year G Assembly plant H Production sequence number XXXXXXXXXXXXXXXXX Capacities and Specifications 355 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Prin...

Page 357: ...xed to either the door hinge pillar the door latch post or the edge of the door near the door latch next to the driver s seating position TRANSMISSION CODE DESIGNATION You can find a transmission code on the Safety Compliance Certification Label The following table tells you which transmission each code represents Description Code Electronic continuously variable transmission HF35 eCVT J 356 Capac...

Page 358: ...by the defective accessories The accessories will be warranted for whichever provides you the greatest benefit 12 months or 12000 miles 20000 kilometers whichever occurs first or the remainder of your new vehicle limited warranty Contact your dealer for details and a copy of the warranty Exterior style Hood deflectors Side window deflectors Splash guards Custom graphics Interior style Floor mats L...

Page 359: ...anadian Radio Telecommunications Commission CRTC regulate the use of mobile communications systems such as two way radios telephones and theft alarms that are equipped with radio transmitters Any such equipment installed in your vehicle should comply with FCC or CRTC regulations and should be installed only by a qualified service technician Mobile communications systems may harm the operation of y...

Page 360: ...With over 500 covered components this plan is so complete that we generally only discuss what s not covered 2 ExtraCARE Covers 113 components and includes many high tech items 3 BaseCARE Covers 84 components 4 PowertrainCARE Covers 29 critical components Ford ESP is honored by all Ford and Lincoln Dealers in the United States and Canada It is the only Extended Service Plan authorized and backed by...

Page 361: ... resale value Avoid the Rising cost of vehicle maintenance Ford ESP also offers a Premium Maintenance Plan that covers all scheduled maintenance and select items that routinely wear out The coverage is prepaid so you never have to worry about affording vehicle maintenance It covers regular checkups routine inspections preventative care and replacement items that require periodic attention for norm...

Page 362: ...l reimbursement Coverage for certain maintenance and wear items Protection against repair costs after your New Vehicle Limited Warranty Coverage expires Roadside Assistance benefits There are several Ford Extended Service Plans available in various time distance and deductible combinations Each plan is tailored to fit your own driving needs including reimbursement for towing and rental When you pu...

Page 363: ...Dealership Factory Trained Technicians Service technicians participate in extensive factory sponsored certification training to help them become experts on the operation of your vehicle Ask your dealership about the training and certification their technicians have received Genuine Ford and Motorcraft Replacement Parts Dealerships stock Ford Motorcraft and Ford authorized branded remanufactured re...

Page 364: ... oil change intervals C MAX Energi plug in hybrid vehicles are equipped with the Intelligent Oil Life Monitor IOLM system which shows a message in the information display at the proper oil change service interval this interval may be up to two years or 20000 miles 32000 kilometers When ENGINE OIL CHANGE DUE or OIL CHANGE REQUIRED appears in the information display it s time for an oil change the o...

Page 365: ...e not recommended as part of normal maintenance Please consult your warranty information Oils Fluids and Flushing In many cases fluid discoloration is a normal operating characteristic and by itself does not necessarily indicate a concern or that the fluid needs to be changed However discolored fluids that also show signs of overheating and or foreign material contamination should be inspected imm...

Page 366: ...dy and door drain holes for obstructions Clean if necessary Cooling system fluid level and coolant strength Door weatherstrips for wear Lubricate if necessary Hinges latches and outside locks for proper operation Lubricate if necessary Parking brake for proper operation Safety belts and seat latches for wear and function Safety warning lamps brake ABS airbag safety belt for operation Washer spray ...

Page 367: ...oil and fluid leaks Windshield for cracks chips or pits Half shaft dust boots Washer spray and wiper operation Brake coolant recovery reservoir automatic transmission and window washer If your vehicle is equipped with a temporary mobility kit check the tire sealant expiration Use By date on the canister Replace as needed Be sure to ask your dealership service advisor or technician about the multi ...

Page 368: ...Scheduled Maintenance 367 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 369: ...e linings hoses and parking brake Inspect cabin air filter Inspect engine cooling system and motor electronics cooling system strength and hoses Inspect exhaust system and heat shields Inspect half shaft boots Inspect steering linkage ball joints suspension and tie rod ends Inspect wheels and related components for abnormal noise wear looseness or drag Do not exceed one year or 10000 miles 16000 k...

Page 370: ...ransmission fluid Replace auxiliary transmission fluid pump filter if the vehicle is equipped with the Auto Stop Start feature Additional maintenance items can be performed within 3000 miles 4800 kilometers of the last oil change Do not exceed the designated distance for the interval Initial replacement at six years or 100000 miles 160000 kilometers then every three years or 50000 miles 80000 kilo...

Page 371: ...ronics cooling system strength and hoses Inspect exhaust system and heat shields Inspect half shaft boots Inspect steering linkage ball joints suspension and tie rod ends Inspect wheels and related components for abnormal noise wear looseness or drag Do not exceed two years or 20000 miles 32000 kilometers between service intervals Reset your Intelligent Oil Life Monitor after each engine oil and f...

Page 372: ...ion fluid pump filter if the vehicle is equipped with the Auto Stop Start feature 1 Additional maintenance items can be performed within 3000 miles 4800 kilometers of the last oil change Do not exceed the designated distance for the interval 2 Inspect the engine oil filter for signs of damage such as rust paint blistering scratches or dents every one year or 10000 miles 16000 kilometers If any of ...

Page 373: ...DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE 372 Scheduled Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 201...

Page 374: ... DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 373 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 375: ... DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE 374 Scheduled Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 376: ...rs perform the 30000 mile 48000 kilometer automatic transmission fluid replacement Example 2 The OIL CHANGE REQUIRED message has not come on but the odometer reads 30000 miles 48000 kilometers perform the engine air filter replacement i e Intelligent Oil Life Monitor was reset at 25000 miles 40000 kilometers Extensive Idling or Low speed Driving for Long Distances as in Heavy Commercial Use i e De...

Page 377: ...al noise wear looseness or drag Rotate tires inspect tires for wear and measure tread depth Every 5000 miles 8000 km or six months Change engine oil and filter Perform multi point inspection C MAX Energi only Reset your Intelligent Oil Life Monitor after each engine oil and filter change See Engine oil check in the Maintenance chapter 376 Scheduled Maintenance 2013 C Max Full Hybrid 34h Owners Gui...

Page 378: ...URS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE Scheduled Maintenance 377 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January...

Page 379: ... DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE 378 Scheduled Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 380: ...ute API Certified for Gasoline Engines Certification mark oil of SM or SN quality the normal oil change interval is 5000 miles 8000 kilometers If the available API SM or SN oils are not available then the oil change service interval is 3000 miles 4800 kilometers Engine air filter cabin air filter replacement Engine air filter and cabin air filter life is dependent on exposure to dusty and dirty co...

Page 381: ...A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE DEALER VALIDATION P A CODE RO HOURS DATE MILEAGE 380 Scheduled Maintenance 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 382: ...icle Health Report and SYNC Services Traffic Directions Information if equipped Use applications such as Pandora and Stitcher via SYNC AppLink if applicable Access phonebook contacts and music via voice commands Stream music from your connected phone Text message Use the advanced voice recognition system USB device charging if your device supports this SYNC 381 2013 C Max Full Hybrid 34h Owners Gu...

Page 383: ...ain features are speed dependent and restricted when your vehicle is traveling over 3 mph 5 km h Safety Information WARNING Driving while distracted can result in loss of vehicle control accident and injury Ford strongly recommends that drivers use extreme caution when using any device that may take their focus off the road Your primary responsibility is the safe operation of the vehicle We recomm...

Page 384: ...em also records a short development log of approximately 10 minutes of all recent system activity The log profile and other system data may be used to improve the system and help diagnose any problems that may occur The cellular profile media device index and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or med...

Page 385: ...evel of voice interaction and feedback Vehicle Health Report Run a vehicle health report Services Access the SYNC Services portal Mobile apps Access mobile applications Help Hear a list of voice commands available in the current mode If equipped U S only System Interaction and Feedback The system provides feedback through audible tones prompts questions and spoken confirmations depending on the si...

Page 386: ... makes a best guess as to what you requested and you may still occasionally be asked to confirm settings Confirmation prompts on Confirmation prompts off The system creates candidate lists when it has the same confidence level of several options based on your voice command When turned on you may be prompted with as many as four possibilities for clarification For example Say 1 after the tone to ca...

Page 387: ... PHONE Hands free calling is one of the main features of SYNC While the system supports a variety of features many are dependent on your cellular phone s functionality At a minimum most cellular phones with Bluetooth wireless technology support the following functions Answering an incoming call Ending a call Using privacy mode Dialing a number Redialing Call waiting notification Caller ID Other fe...

Page 388: ...hone the phone SYNC automatically tries to connect with first upon vehicle start up downloading your phone book etc Pairing Subsequent Phones Note To scroll through the menus press the up and down arrows on your audio system Note Make sure the vehicle ignition and radio are turned on and that the transmission is in position P 1 Press the phone button and scroll until System Settings is selected 2 ...

Page 389: ...3 Join Call name at home 1 2 Call name at work OR Call name in office 1 2 Dial 1 4 Phone book name 2 Phone book name at work OR Phone book name at office 2 Call history incoming 2 Connections 2 Go to privacy Hold 1 These commands do not require you to say Phone first 2 These commands are not available until phone information is completely downloaded using Bluetooth 3 See MENU table below 4 See DIA...

Page 390: ...e book commands When you ask SYNC to access a phone book name number etc the requested information appears in the display to view Press the phone button and say Call to call the contact DIAL 411 four one one 911 nine one one 700 seven hundred seven hundred 800 eight hundred eight hundred 900 nine hundred nine hundred pound number 0 9 Asterisk Clear deletes all entered digits Delete deletes one dig...

Page 391: ...l controls Ignore the call by doing nothing Phone Options during an Active Call During an active call you have additional menu features which become available such as putting a call on hold joining calls etc Use the arrow buttons to scroll through the menu options To access 1 Press MENU during an active call 2 When Active Call Menu is selected press OK 3 Scroll to cycle through the following optio...

Page 392: ... Tones Enter tones such as numbers for passwords Scroll until the desired number appears in the display then press OK a tone sounds as confirmation Repeat as necessary Phonebook Access your phonebook contacts 1 Press OK to select then scroll through your phonebook contacts 2 Press OK again when the desired selection appears in the display 3 Press the phone button Call History Access your call hist...

Page 393: ...OK to select 2 Scroll to select from Call History Incoming Call History Outgoing or Call History Missed Press OK make your selection 3 Press OK or the phone button to call the desired selection Note The system attempts to automatically re download your phone book and call history each time your phone connects to SYNC if the auto download feature is on and your Bluetooth enabled cellular phone supp...

Page 394: ...cle Mobile Apps3 Interact with SYNC capable mobile applications on your smartphone System Settings Access Bluetooth Devices menu listings add connect set as primary on off delete as well as Advanced menu listings prompts languages defaults master reset install application and system information Exit Phone Menu Exit the phone menu by pressing OK 1 This is a phone dependent feature 2 This is a phone...

Page 395: ...o reply or forward the message 3 Press OK and scroll to choose between Reply to Text Message Press OK to access and then scroll through the list of pre defined messages to send Forward Text Message Press OK to forward the message to anyone in your Phonebook or Call History You can also choose Enter Number Sending Downloading and Deleting Your Text Messages Text messaging is a phone dependent featu...

Page 396: ...ions in the following chart 3 Press OK when the desired selection is in the display The system now needs to know who to send the message to 4 Scroll to cycle through Phonebook or Call History entries You can also select Enter Number to audibly enter a desired number 5 Press OK to enter the desired menu and scroll to select the specific contact 6 Press OK when the contact appears and press OK again...

Page 397: ...and scroll to view the information When done press OK again to return to the phone status menu Set Ringer Select which ring tone sounds during an incoming call one of the system s or your phone s 1 Press OK to select and scroll to hear Ringer 1 Ringer 2 Ringer 3 and Phone Ringer 2 Press OK to select Note If your phone supports in band ringing your phone s ringer sounds when Phone Ringer is chosen ...

Page 398: ...s OK again when Confirm Download appears Auto Download Automatically download your phone book each time your phone connects to SYNC Press OK to select When Auto Download On appears press OK to have your phonebook automatically downloaded each time Select Off to NOT download your phonebook every time your phone connects to SYNC Your phonebook call history and text messages can only be accessed when...

Page 399: ...nd select OK 4 Scroll to select from the following options If you select You can Add Bluetooth Device See Using SYNC with your phone earlier in this chapter for pairing instructions Connect Bluetooth Device Connect a previously paired Bluetooth enabled phone 1 Press OK to select and view a list of previously paired phones 2 Scroll until the desired device is chosen then press OK to connect the pho...

Page 400: ...re Advanced Menu Options This menu allows you to access settings such as prompts languages defaults perform a master reset install an application and view system information 1 Press the phone button to enter the Phone Menu 2 Scroll until System Settings appears and press OK 3 Scroll until Advanced appears and select OK 4 Scroll to select from the following options If you select You can Prompts Get...

Page 401: ...ess OK to select and then press OK again when Restore Defaults appears in the display 2 Press OK to confirm Master Reset Completely erase all information stored on SYNC phonebook call history text messages and paired devices and return to the factory default settings Press OK to select The display indicates when complete and SYNC takes you back to the Advanced menu Install Application Install appl...

Page 402: ...ial emergency services immediately to avoid delayed response time which could increase the risk of serious injury or death after a crash If you do not hear 911 Assist within five seconds of the crash the system or phone may be damaged or non functional WARNING Always place your phone in a secure location in the vehicle so it does not become a projectile or get damaged in a crash Failure to do so m...

Page 403: ...ss OK when the desired option appears in the radio display Set On or Set Off appears in the display as confirmation Off selections include Off with reminder and Off without reminder Off with reminder provides a display and voice reminder at phone connection at vehicle start Off without reminder provides a display reminder only without a voice reminder at phone connection To make sure that 911 Assi...

Page 404: ...n the vehicle is able to talk with the operator Be prepared to provide your name phone number and location immediately because not all 911 systems are capable of receiving this information electronically 911 Assist May Not Work If Your cellular phone or 911 Assist hardware was damaged in a crash The vehicle s battery or SYNC system has no power The phone s paired and connected to the system was th...

Page 405: ...rt privacy notice Note In order to allow a break in period for your vehicle you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles Register for Vehicle Health Report and set your report preferences at www SYNCMyRide com After registering you can request a Vehicle Health Report inside your vehicle Return to your account at www SYNCMyRide com to view ...

Page 406: ...your vehicle s diagnostic systems and send the results to Ford where it is combined with scheduled maintenance information open recalls and other field service actions and unserviced vehicle inspection items from your authorized dealer Vehicle Health Report Privacy Notice When you run a Vehicle Health Report Ford Motor Company may collect your cellular phone number to process your report request a...

Page 407: ...if you would be placed in an unsafe situation or if you would be directed into an area that you consider unsafe Maps used by this system may be inaccurate because of errors changes in roads traffic conditions or driving conditions Note When you connect the service uses GPS technology and advanced vehicle sensors to collect the vehicle s current location travel direction and speed to help provide y...

Page 408: ...e such as Traffic or Directions You can also say What are my choices to receive a complete list of available services from which to choose 6 To return to the Services menu say Services or for help say Help Receiving Turn by Turn Directions 1 When connected to SYNC Services say Directions or Business search To find the closest business or type of business to your current location just say Business ...

Page 409: ... want the route updated Just say Yes when prompted and a new route will be delivered to your vehicle Disconnecting from SYNC Services 1 Press and hold the phone button on the steering wheel 2 Say Good bye from the SYNC Services main menu SYNC Services Quick Tips Personalizing You can personalize your Services feature to provide quicker access to your most used or favorite information You can save ...

Page 410: ...NC AppLink Note This feature is only available in the United States Note Your smartphone must be paired and connected to SYNC to access AppLink Note iPhone users need to connect the phone to the USB port in order to start the application It is recommended to lock your iPhone after starting an application Note The AppLink feature is not available if your vehicle is equipped with the MyFord Touch or...

Page 411: ...g OK 4 Then scroll to Mobile Apps and press OK to access a list of available applications 5 Scroll through the list of available applications and press OK to select a particular app 6 Once an app is running through SYNC you can access an app s menu by pressing the MENU button to first access the SYNC menu 7 Select SYNC Media by pressing OK 8 Scroll until App name Menu is displayed i e Pandora Menu...

Page 412: ... s USB port 2 Press the voice icon and when prompted say USB 3 You can now play music by saying any of the appropriate voice commands See the media voice commands To connect using the system menu 1 Plug the device into the vehicle s USB port 2 Press AUX and then MENU to enter the Media Menu 3 Scroll until Select Source appears and press OK 4 Scroll to select USB and press OK 5 Depending on how man...

Page 413: ...hone Media Bluetooth Connections Pause Play Play album name 1 3 Play all Play artist name 1 3 Play genre name 1 3 Play next folder 2 Play next track Play playlist name 1 3 Play previous folder 2 Play previous track Play song name 1 3 Play track name 1 3 Refine album name 1 3 Refine artist name 1 3 Refine song name 1 3 Refine track name 1 3 Repeat off Repeat on Search album name 1 3 Search artist n...

Page 414: ...been randomly indexed during the indexing process Turn off and the system does not begin to play any of your music until all media has all been indexed Indexing times can vary from device to device and also with regard to the number of songs being indexed Search Play Genre The system searches all the data from your indexed music and if available begins to play the chosen type of music You can only...

Page 415: ...our previous command more specific For example if you asked to search and play all music by a certain artist you could then say refine album and choose a specific album from the list to view If you then select Play the system only plays music from that specific album Press the voice icon and when prompted say Bluetooth Audio and then any of the following BLUETOOTH AUDIO Phone Media Bluetooth Conne...

Page 416: ...uired to complete this depends on the size of the media content being indexed If Autoplay is on you can access media files randomly as they are indexed If turned off indexed media is not available until the indexing process is complete SYNC is capable of indexing thousands of average size media and notifies you if the maximum indexing file size is reached Bluetooth Audio This is a phone dependent ...

Page 417: ...in the Play Menu and then select Shuffle Repeat Press OK to repeat any song Autoplay Press OK to listen to music which has already been randomly indexed during the indexing process Mobile Apps Interact with SYNC capable mobile applications on your smart phone See SYNC AppLink earlier in this chapter for more information System Settings Access Bluetooth Device menu listings add connect set as prima...

Page 418: ...from When you select You can Play All Play all indexed media tracks from your playing device in flat file mode one at a time in numerical order Press OK to select The first track title appears in the display Artists Sort all indexed media by artist Once selected the system lists and then play all artists and tracks alphabetically If there are less than 255 indexed artist they are listed alphabetic...

Page 419: ... alphabetical categories Press OK to select and then scroll to select the desired genre and press OK Playlists Access your playlists from formats such as ASX M3U WPL MTP The system lists your playlists alphabetically in flat file mode If there are more than 255 they are organized into alphabetical categories Press OK to select Then scroll to select the desired playlist and press OK Tracks Search f...

Page 420: ...h track Note With certain playing devices if your metadata tags are not populated the tracks won t be available in voice recognition play menu or similar music However if you place these tracks onto your playing device in Mass Storage Device Mode they are available in voice recognition play menu browsing and similar music Unknowns are placed into any unpopulated metadata tag Return Exit the curren...

Page 421: ...ed on your phone s six digit display enter the PIN Connect Bluetooth Device Connect a previously paired Bluetooth enabled phone 1 Press OK to select and view a list of devices 2 Scroll until the desired device is chosen and press OK to connect the device Set Bluetooth On Off Turn the Bluetooth feature on and off Press OK and scroll to toggle between On and Off When the desired selection is chosen ...

Page 422: ...play SYNC takes you back to the Advanced menu Languages Choose from English Francais and Espanol The displays and prompts are in the selected language 1 Press OK to select and then scroll through the languages 2 Press OK when the desired selection appears in the display 3 If you change the language setting the display indicates that the system is updating When complete SYNC takes you back to the A...

Page 423: ...patibility register your account and set preferences as well as access a customer representative via an online chat during certain hours Visit www SYNCMyRide com www SYNCMyRide ca or www syncmaroute ca for more information Phone Issues Issue Possible Cause s Possible Solution s Excessive background noise during a phone call The audio control settings on your phone may be affecting SYNC performance...

Page 424: ... SYNC by using the Add Contacts feature Use the SYNCmyphone feature available on the website The system says Phonebook Downloaded but my phonebook in SYNC is empty or is missing contacts Limitations on your phone s capability Try pushing your phonebook contacts to SYNC by using the Add Contacts feature If the missing contacts are stored on your SIM card try moving them to the device memory Remove ...

Page 425: ...from your device and trying again Check the security and auto accept prompt always settings relative to the SYNC Bluetooth connection on your phone Update your device s software firmware Turn off the Auto phonebook download setting Text messaging is not working on SYNC This is a phone dependent feature OR Possible phone malfunction Go to the website to review your phone s compatibility Try turning...

Page 426: ...ion Make sure you are not leaving the device in your vehicle during very hot or cold temperatures Bluetooth audio does not stream This is a phone dependent feature OR The device is not connected Make sure the device is connected to SYNC and that you have pressed play on your device SYNC does not recognize music that is on my device Your music files may not contain the proper artist song title albu...

Page 427: ... change it back to your preferred dealer and retrieve the report I am unable to submit a report This could be due to your phone s compatibility OR Bad signal strength OR Your phone may not be activated on the website Update your mobile number in your account on the website Make sure you have full signal strength and that your Bluetooth volume level has been turned up Try deleting your phone and pe...

Page 428: ...u may not be saying the name exactly as it is saved OR The system may not be reading the name the same way you are saying it Review the media voice commands at the beginning of the media section Say the song or artist exactly as listed If you say Play Artist Prince the system does not play music by Prince and the Revolution or Prince and the New Power Generation Make sure you are saying the comple...

Page 429: ...ntacts may be saved in CAPS Review the phone voice commands at the beginning of the phone section Make sure you are saying the contacts exactly as listed For example if a contact is saved as Joe Wilson say Call Joe Wilson The system works better if you list full names such as Joe Wilson rather than Joe Do not use special characters such as 123 or ICE as the system does not recognize them If contac...

Page 430: ...cal laws that may affect the use of electronic devices while driving A Phone B Navigation or Information if your vehicle is not equipped with Navigation C Climate D Settings E Home F Information G Entertainment This system uses a four corner strategy to provide quick access several vehicle features and settings The touchscreen provides easy interaction with your cellular phone multimedia climate c...

Page 431: ...d Receiving Calls Quick Dial Phonebook Call History Text Messaging Settings NAVIGATION Press to select any of the following My Home Favorites Previous Destinations Point of Interest Emergency Street Address Intersection City Center Map Edit Route Cancel Route CLIMATE Press to select any of the following Driver Settings Recirculated Air Auto Dual Passenger Settings A C Defrost 430 MyFord Touch If E...

Page 432: ...lso be limited depending on your market Check with your authorized dealer for availability INFORMATION Press to select any of the following SYNC Services SIRIUS Travel Link Alerts Calendar SYNC Apps If the icon is yellow see Alerts in the Information section of this chapter ENTERTAINMENT Press to select any of the following AM FM SIRIUS CD USB BT Stereo SD Card A V In MyFord Touch If Equipped 431 ...

Page 433: ...CD from the entertainment system SOURCE Touch the word repeatedly to see all available media modes The screen does not change but you see the media change in the lower left status bar SOUND Touch the word to access the Sound menu where you can adjust settings such as Bass Treble Midrange Balance and Fade THX Deep Note Demo DSP Digital Signal Processing Occupancy Mode and Speed Compensated Volume Y...

Page 434: ...ons as it could cause them damage See your device s manual for further information Do not attempt to service or repair the system See your authorized dealer For your safety some SYNC functions are speed dependent Their use is limited to when your vehicle is traveling at speeds under 3 mph 5 km h Make sure that you review your device s manual before using it with SYNC Speed restricted Features Some...

Page 435: ...iew camera or Active Park Assist are active Wi Fi and Wireless Editing wireless settings Editing the list of wireless networks Videos Photos and Graphics Playing video Editing the screen s wallpaper or adding new wallpaper Text Messages Composing text messages Viewing received text messages Editing preset text messages Navigation Using the keyboard to enter a destination Demo navigation route Addi...

Page 436: ...profile media device index and development log remain in the vehicle unless you delete them and are generally accessible only in the vehicle when the cellular phone or media player is connected If you no longer plan to use the system or the vehicle we recommend you perform a Master Reset to erase all stored information System data cannot be accessed without special equipment and access to the vehi...

Page 437: ...tainment mode you can view what is now playing change the audio source select memory presets and make some adjustments In Phone mode you can accept or reject an incoming call If your vehicle is equipped with Navigation you can view the current route or activate a route In Efficiency Leaves mode you can learn how your vehicle informs you of your driving efficiency Press OK to exit the menu A 436 My...

Page 438: ...e chosen mode Press OK to confirm your selection Note If your vehicle is not equipped with Navigation Compass appears in the display instead of Navigation If you press the right arrow to go into the Compass menu you can see the compass graphic The compass displays the direction in which the vehicle is traveling not true direction for example if the vehicle is traveling west the middle of the compa...

Page 439: ...of the voice session such as Listening Success Failed Paused or Try Again How to Use Voice Commands with Your System Press the voice icon After the tone speak your command clearly These commands can be said at any time Cancel Exit Go back List of commands Main menu Next page Previous page What can I say Help What Can I Say To access the available voice commands for the current session do one of th...

Page 440: ...g wheel control press the voice icon After the tone speak your command clearly Voice command list Audio list of commands Bluetooth audio list of commands Browse list of commands CD list of commands Climate control list of commands List of commands Navigation list of commands Phone list of commands Radio list of commands SD card list of commands Sirius satellite list of commands Travel link list of...

Page 441: ...f possible results from your voice commands The system creates these lists when it has the same confidence level of several options based on your voice command To access these settings using the touchscreen 1 Press the Settings icon Settings Voice Control 2 Select from Interaction Mode Confirmation Prompts Media Candidate Lists Phone Candidate Lists Voice Control Volume To access these settings us...

Page 442: ...e the buttons not outlined in blue as voice commands If they are touched during a voice session the voice session ends For example you can choose from the following on the Navigation home screen My Home Favorites Previous Destinations Point of Interest POI Emergency Street Address Intersection Cancel Route Some of the voice commands that are available while viewing this screen are DESTINATION Dest...

Page 443: ...Change street name Enter city Change city Enter state Change state If you choose Points of Interest from the navigation screen you can choose from the following Search Area Search By Name Fuel Station ATM All Restaurants Accommodations Parking 442 MyFord Touch If Equipped 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 444: ...ate Prov Some of the voice commands that are available while viewing this screen are INTERSECTION Enter first street name Change first street name Enter second street name Change second street name Enter city Change city Enter state Change state The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session where you would be able to touc...

Page 445: ...ons change with the media mode you are in H Radio memory presets and CD controls Note Some features may not be available in your area Contact an authorized dealer for more information You can access these options using the touchscreen or voice commands A B C D E F G H 444 MyFord Touch If Equipped 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 446: ... If you have said Browse you can then say any commands in the following chart This command is only usable if you have an active subscription to SIRIUS satellite radio BROWSE League games Sirius category channels CD track list SD card Sirius channel guide USB Help This command is only usable if you have an active subscription to SIRIUS satellite radio For more commands in SD card or USB mode see th...

Page 447: ...song or album by artist name Play name Sports games This command is only usable if you have an active subscription to SIRIUS satellite radio The commands that have around the word means that the word is optional For example if you say Play Metallica this is the same as the voice command Play artist name AM and FM Touch the AM or FM tab to listen to the radio To change between AM and FM presets jus...

Page 448: ...ations AST allows you to have the system automatically store the six strongest stations in your current location TAG Button is available when HD Radio is on and allows you to tag a song to download later When you select On TAG appears on screen when HD Radio is active You can touch TAG to save the information of the song that is playing When you plug in your portable music player the information t...

Page 449: ... digital broadcasts The highlighted numbers signify available digital channels where new or different content is available HD1 signifies the main programming status and is available in analog and digital broadcasts Other multicast stations HD2 through HD7 are only available digitally TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on ...

Page 450: ...bleshooting Potential Reception Issues Reception area If you are listening to a multicast station and you are on the fringe of the reception area the station may mute due to weak signal strength If you are listening to HD1 the system switches back to the analog broadcast until the digital broadcast is available again However if you are listening to any of the possible HD2 through HD7 multicast cha...

Page 451: ...D Radio broadcast is decoded Once decoded the audio is available No action required This is normal behavior Wait until the audio is available Cannot access HD2 or HD3 multicast channel when recalling a preset or from a direct tune The previously stored multicast preset or direct tune is not available in your current reception area No action required The station is not available in your current loc...

Page 452: ...mpted say any of the commands in the following chart If you are not listening to the radio press the voice button and after the tone say Radio then any of the commands in the following chart RADIO 87 9 107 9 FM autoset preset 87 9 107 9 HD 1 FM preset 530 1710 FM1 AM FM 1 preset AM 530 1710 FM2 AM autoset FM 2 preset AM autoset preset HD 1 AM preset Preset Browse 2 Radio off FM Radio on FM 87 9 10...

Page 453: ...e the current song artist or team as a favorite The system alerts you when it plays again on any channel Replay Replay audio on the current channel You can replay approximately 45 minutes of audio as long as you have remained tuned to the current station Changing stations erases the previous audio While in replay mode Press and release the seek buttons to hear the previous or next song Press and h...

Page 454: ... that you would like the system to alert you to when they are playing on other channels Press Edit Alerts to delete or turn off alerts You can also set all alerts to on or off When an alert appears on the screen you can choose to Tune to the channel to Cancel the alert or to Disable Alerts If you are listening to a sporting event you can save your favorite teams so that the system can alert you wh...

Page 455: ... following chart If you are not listening to SIRIUS satellite radio press the voice button and after the tone say Sirius then any of the commands in the following chart SIRIUS Sirius 0 223 SAT 3 Channel name SAT 3 preset Preset SAT preset SAT Sirius off SAT 1 Sirius on SAT 1 preset Sports game SAT 2 Tune SAT 2 preset Help If you have said Sports game see the following Sports game chart If you have...

Page 456: ...nment programming Your factory installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle See your authorized dealer for availability For more information on extended subscription terms a service fee is required the online media player and a list of SIRIUS satellite radio channels and other features please visi...

Page 457: ...nal interference Your display may show ACQUIRING to indicate the interference and the audio system may mute SIRIUS Troubleshooting Tips Radio Display Condition Possible Action Acquiring Radio requires more than two seconds to produce audio for the selected channel No action required This message should disappear shortly Sat Fault SIRIUS system failure There is an internal module or system failure ...

Page 458: ...ice is no longer available Contact SIRIUS at 1 888 539 7474 to resolve subscription issues None Found Check Channel Guide All the channels in the selected channels are either skipped or locked Use the channel guide to turn off the Lock or Skip function on that station Subscription Updated SIRIUS has updated the channels available for your vehicle No action required CD Press the lower left corner o...

Page 459: ...e compression feature on and off Browse Touch this button to look through all available CD tracks CD Voice Commands If you are listening to a CD press the voice button on the steering wheel control When prompted say any of the commands in the following chart If you are not listening to a CD press the voice button and after the tone say CD then any of the commands in the following chart CD Pause Re...

Page 460: ...mark of SD 3C LLC USB Port The ports are located either in the center console or behind a small access door in the instrument panel To access and play music from your device press the lower left corner of the touchscreen and then select the USB tab This feature allows you to plug in media playing devices memory sticks flash drives or thumb drives and charge devices if they support this feature In ...

Page 461: ...d settings Media Player Settings allows you to select more settings which is under Media Player See Settings Device Information displays software and firmware information about the currently connected media device Update Media Index indexes your device each time you connect it to make sure you have the latest voice commands available for all media on the device Browse allows you to view the conten...

Page 462: ...ame Play artist name Play video podcast name Play audiobook name Play video podcast episode name Play author name Play video playlist name Play composer name Previous Play folder name Repeat all Play genre name Repeat off Play movie name Repeat one Play music video name Shuffle Play next song Shuffle off Play playlist name What s this Play podcast name Help Play podcast episode name If you have sa...

Page 463: ...ys from device players and most USB drives Supported audio formats include MP3 WMA WAV and AAC It is also able to organize your indexed media from your playing device by metadata tags Metadata tags which are descriptive software identifiers embedded in the media files provide information about the file If your indexed media files contain no information embedded in these metadata tags SYNC may clas...

Page 464: ...may take your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated systems when possible Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving WARNING For safety reasons do not connect or adjust the set...

Page 465: ... brake and put the transmission in position P 2 Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the two left A V input jacks white or red inside the center console 3 Press the lower left corner on the touchscreen Select either a tuned FM station or a CD if there is a CD already loaded into the system 4 Adjust the volum...

Page 466: ...ounds distorted at lower listening levels turn the portable music player volume down If the problem persists replace or recharge the batteries in the portable media player Control the portable media player in the same manner when used with headphones as the auxiliary input jack does not provide control such as Play or Pause over the attached portable media player PHONE A Phone B Quick Dial C Phone...

Page 467: ...xtreme caution when using any device that may take your focus off the road Your primary responsibility is the safe operation of your vehicle We recommend against the use of any hand held device while driving and encourage the use of voice operated systems when possible Make sure you are aware of all applicable local laws that may affect the use of electronic devices while driving The first thing y...

Page 468: ...touchscreen Settings BT Devices Add Device 2 Make sure that Bluetooth is set to On and that your cellular phone is in the proper mode See your phone s user guide if necessary 3 When prompted on your phone s display enter the six digit PIN provided by SYNC on the screen The display indicates when the pairing is successful The system asks you if you want to download your phonebook SYNC may prompt yo...

Page 469: ... choose to Mute the call Put it on hold Turn on privacy returns the call to your cellular phone Join two calls End the call Quick Dial Set up favorite contacts from you phonebook or history folder Phonebook Touch this button to access and call any contacts in your previously downloaded phone book The system places the entries in alphabetical categories summarized at the top of the screen To turn o...

Page 470: ...our phonebook and more See Phone settings later in this section Text Messaging Note Downloading and sending text messages using Bluetooth are phone dependent features Note Certain features in text messaging are speed dependent and not available when your vehicle is traveling at speeds over 3 mph 5 km h Note SYNC does not download read text messages from your phone You can send and receive text mes...

Page 471: ...s it is Edit Text allows you to customize the pre defined message or create a message on your own You can then preview the message verify the recipient as well as update the message list and send it to a connected device such as a USB drive Pre defined Text Message Options I ll call you back in a few minutes I just left I ll be there soon Can you give me a call I m on my way I m running a few minu...

Page 472: ...oth Touch this tab to turn Bluetooth off or on Do Not Disturb Touch this tab if you want all calls to go directly to your voice mail and not ring in the vehicle When this feature is on text message notifications do not ring inside the cabin either 911 Assist Turn on or turn off the 911 Assist feature See 911 Assist in the SYNC Services and Applications section Phone Ringer Select the ring tone you...

Page 473: ...stem alert you when your phone is in roaming mode Phone Voice Commands Press the voice button on the steering wheel control After the tone say any of the following commands PHONE Bluetooth off Hold call off Bluetooth on Hold on Call Join calls Call name Listen to text message Call name at home Listen to text messages Call name at work Messages Call name on cell Mute call Call name on other Pair ph...

Page 474: ...s Help ELECTRIC VEHICLE INFORMATION Your system has special electric vehicle screens which display power flow and charge settings To access these screens press the EV Info button A Settings B Power A B MyFord Touch If Equipped 473 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

Page 475: ... charging immediately after you connect the charging plug to your vehicle My GO Time Setting the My GO Time allows you to control charging schedules and cabin conditioning settings so your vehicle is ready to drive when you are By setting a My GO Time your vehicle can have a complete charge before your next set drive time A calendar view allows you to program two My GO Times per day for each day o...

Page 476: ...Your vehicle automatically schedules charging and cabin conditioning to finish by this time The electric motor and gasoline engine are powering vehicle Skip cancels the cabin conditioning for the present My GO Time Once you touch Skip the GO Time and Temperature are not selectable and the LED illuminates on the Skip button Touch the button again to turn on the cabin conditioning This feature allow...

Page 477: ... no charge To fully charge 240V is the estimated minimum charging time from the current high voltage battery level to full charge 100 This represents the shortest amount of time you should expect the high voltage battery to recharge under ideal conditions Ideal conditions include a 240V charging station and a minimum 30A service and high voltage battery at a moderate temperature Note This charging...

Page 478: ... Charge if you want to take advantage of off peak electricity rates The vehicle optimizes the charge schedule to be complete by the next GO Time This button illuminates if the current charge mode for the currently detected charge profile Charging Status and Actual Times This is the status of the charging system which includes the charging plug high voltage battery and charger Next Charge means the...

Page 479: ...ed time to finish charging Scheduled Charge End Time When the vehicle is in Value Charge mode the system displays the estimated charge end time It is normal for the actual end time to change while charging The vehicle keeps charging until the high voltage battery is fully charged GO Time Schedule The highlighted button displays the current schedule mode Touch the Edit button next to the My GO Time...

Page 480: ...utes of your GO Time The minutes change in increments of five You can also change the settings for AM and PM by touching those buttons Cabin Conditioning Buttons and changes the setting for your selected cabin conditioning temperature for this GO Time event You can select from four settings 65 F 18 5 C 72 F 22 0 C 85 F 29 5 C Off Clear erases the GO Time and cabin conditioning temperature Save sto...

Page 481: ...can set up and edit these profiles using the MyFord Mobile internet or smartphone application You can program up to nine unique charge profiles Default Value Charge Profile Weekday and Weekend display the My GO Time schedules when you touch either button Start and Finish display the times which you can modify using the following and allow you to change the hours and minutes of your start and finis...

Page 482: ...The higher the motor power is the larger the circle around this node Any time the vehicle is ready to be driven the motor node illuminates C Battery to motor flow shows the direction of power flow between the high voltage battery and the electric motor Flow toward the motor indicates the battery is providing power to accelerate the vehicle discharging the battery Flow toward the battery indicates ...

Page 483: ...oltage battery power represents your high voltage battery A circle illuminates around the node when the high voltage battery is receiving power from regenerative braking engine charging or external charging when you plug it in The higher the power usage is from the high voltage battery the larger the circle around this node H Fuel represents the fuel tank in the vehicle I Fuel to engine flow shows...

Page 484: ...tting Reduce or turn off the heater setting to return to electric mode High Speed The engine is on because the vehicle speed exceeds the level for electric mode operation Reduce the speed to return to electric mode Acceleration The engine is on because the speed control is on or you are pressing the accelerator pedal Reduce pressure on the accelerator pedal or turn the speed control off to return ...

Page 485: ...ize vehicle operation The vehicle returns to electric mode when possible Status This indicates which mode is active within the vehicle system Hybrid Drive The electric motor and gasoline engine are powering vehicle Charging HV Battery The hybrid system is storing power in the high voltage battery Idle The vehicle is either at rest or sharing very little power between the electric system parts Idle...

Page 486: ...com to register and check your eligibility for complimentary services Standard phone and message rates may apply Subscription may be required You must also have the active SYNC Services Bluetooth enabled cellular phone paired and connected to the system in order to connect to and use SYNC Services See Phone earlier in this chapter for pairing instructions Note This feature does not function proper...

Page 487: ...cations For more information see SYNC Services Terms and Conditions at www SYNCMyRide com If you do not want Ford or its service providers to collect your vehicle travel information or other information identified in the Terms and Conditions do not subscribe or use the service SYNC Services uses advanced vehicle sensors integrated GPS technology and comprehensive map and traffic data to give you p...

Page 488: ...u by searching for businesses by name or by category residential addresses by street address or by name or specific street intersections Operator Assist is a feature of your SYNC Services subscription For more information on Operator Assist visit www SYNCMyRide com support 2 Follow the voice prompts to select your Destination After the route download is finished the phone call automatically ends I...

Page 489: ...ices to interrupt a voice prompt or an audio clip such as a sports report and say your voice command Portable Your subscription is associated with your Bluetooth enabled cellular phone number not your VIN Vehicle Identification Number You can pair and connect your phone to any vehicle equipped with Traffic Directions and Information and continue enjoying your personalized services SYNC Services Vo...

Page 490: ... traffic areas covered by SIRIUS Travel Link Note Neither SIRIUS nor Ford is responsible for any errors or inaccuracies in the SIRIUS Travel Link services or its use in vehicles When you subscribe to SIRIUS Travel Link it can help you locate the best gas prices find movie listings get current traffic alerts view the current weather map get accurate ski conditions and see scores to current sports g...

Page 491: ... navigation and your navigation SD card must be in the SD card slot Press the voice button on the steering wheel controls and when prompted say any of the following Travel Link voice commands 5 day weather forecast Sports scores Fuel prices Traffic Movie listings Travel Link Sports headlines Weather Sports schedule Weather map If you have said Sports headlines Sports schedule or Sports scores you ...

Page 492: ...s WNBA headlines Golf headlines NBA headlines WNBA schedule Golf leaderboard NBA schedule WNBA scores Alerts If your vehicle is equipped with Navigation touch the i Information button to access these features If your vehicle is not equipped with Navigation touch the corner of the touchscreen with the green tab Press Alerts and then choose from any of the following services View the message Delete ...

Page 493: ...ou do not hear 911 Assist within five seconds of the crash the system or phone may be damaged or non functional WARNING Always place your phone in a secure location in your vehicle so it does not become a projectile or damaged in a crash Failure to do so may cause serious injury to someone or damage the phone which could prevent 911 Assist from working properly Note The SYNC 911 Assist feature mus...

Page 494: ...vehicle is not equipped with Navigation touch the corner of the touchscreen with the green tab Press Apps 911 Assist then select On You can also access 911 Assist by Pressing the Settings icon Settings Phone 911 Assist or Pressing the Settings icon Help 911 Assist To Make Sure that 911 Assist Works Properly SYNC must be powered and working properly at the time of the incident and throughout featur...

Page 495: ...le to talk with the operator Be prepared to provide your name phone number and location immediately because not all 911 systems are capable of receiving this information electronically 911 Assist May Not Work If Your cellular phone or 911 Assist hardware sustains damage in a crash The vehicle s battery or SYNC system has no power The phone s thrown from your vehicle are the ones paired and connect...

Page 496: ...a report review the Vehicle Health Report Privacy Notice Note In order to allow a break in period for your vehicle you may not be able to create a Vehicle Health Report until your vehicle odometer has reached 200 miles Note Cellular phone and SMS charges may apply when making a report Register for Vehicle Health Report and set your report preferences at www SYNCMyRide com After registering you can...

Page 497: ...alth Report Ford Motor Company may collect your cellular phone number to process your report request and diagnostic information about your vehicle Certain versions or updates to Vehicle Health Report may also collect more vehicle information Ford may use your vehicle information it collects for any purpose If you do not want to disclose your cellular phone number or vehicle information do not run ...

Page 498: ...may take a few minutes for the update to display the correct time 1 Press the Settings icon Clock 2 Press and to adjust the time From this screen you can also make other adjustments such as 12 or 24 hour mode activate GPS time synchronization and have the system automatically update for daylight savings time and new time zones You can also turn the outside air temperature display on and off It app...

Page 499: ...lay the default photo or upload your own Uploading Photos for Your Home Screen Wallpaper Note You cannot load photos directly from your camera You must access the photos either from your USB mass storage device or from an SD card Note Photographs with extremely large dimensions i e 2048 x 1536 may not be compatible and appear as a blank black image on the display Your system allows you to upload a...

Page 500: ... this system see Active park assist in the Driving Aids chapter Vehicle Health Report Turn Automatic Reminders on and off and set the mileage interval at which you would like to receive the reports Press the for more information on these selections When done making your selections press Run Vehicle Health Report Now if you want your report Rear View Camera This menu allows you to access settings f...

Page 501: ...play in English Spanish or French Distance Select to display units in kilometers or miles Temperature Select to display units in Celsius or Fahrenheit System Prompt Volume Adjust the volume of voice prompts from the system Touch Screen Button Beep Select to have the system beep to confirm choices made through the touchscreen Touch Panel Button Beep Select to have the system beep to confirm button ...

Page 502: ...s the Settings icon Settings Voice Control then select from the following Voice Control Interaction Mode Standard interaction mode provides more detailed interaction and guidance Advanced mode has less audible interaction and more tone prompts Confirmation Prompts Have the system ask you short questions if it has not clearly heard or understood your request Note Even with confirmation prompts turn...

Page 503: ... to the inserted media source Bluetooth Devices Select to connect disconnect add or delete a device You can also set a device as your favorite so that the system automatically attempts to connect to that device at every ignition cycle Gracenote Database Info This allows you to view the version level of the Gracenote Database Gracenote Mgmt With this feature on the Gracenote Database supplies metad...

Page 504: ...m use guidance prompts Have the system automatically fill in State Province information Traffic Preferences Have the system display areas where roadwork occurs Have the system display incident icons Have the system display areas where difficult driving conditions may occur Have the system display areas where snow and ice on the road may occur Have the system display any smog alerts Have the system...

Page 505: ...have it be silent Text Message Notification Select the type of notification for text messages alert tone beep text to speech or have it be silent Internet Data Connection If compatible with your phone you can adjust your internet data connection Select to make your connection profile with the personal area network or to turn off your connection You can also choose to adjust your settings or have t...

Page 506: ... on for connectivity purposes Choose a Wireless Network allows you to use a previously stored wireless network You can categorize by alphabetical listing priority and signal strength You can also choose to search for a network connect to a network disconnect from a network receive more information prioritize a network or delete a network Gateway Access Point Mode makes SYNC an access point for a p...

Page 507: ...Carrier Phone Number User Name and Password Bluetooth Settings Shows you the currently paired devices as well as giving you your typical Bluetooth options to connect disconnect set as favorite delete and add device Bluetooth is a registered trademark of the Bluetooth SIG Prioritize Connection Methods Choose your connection methods and change them as needed You can select to Change Order and have t...

Page 508: ...t accessible when your vehicle is moving 911 Assist Turn on and turn off the 911 Assist feature See 911 Assist in the SYNC applications and services section In Case of Emergency ICE Speed Dial allows you to save up to two numbers as ICE contacts for quick access if there is an emergency Select Edit to access your phonebook and then select the desired contacts The numbers then appear as options on ...

Page 509: ...ulated air on or off which May reduce the amount of time needed to cool down the interior May help reduce odors from reaching the interior Engages automatically when MAX A C or MAX defrost is selected May be engaged manually in any airflow mode except defrost May turn off in all airflow modes except MAX A C and MAX defrost to reduce fog potential F MAX A C Touch to cool your vehicle with recircula...

Page 510: ...air through the instrument panel vents demister vents floor vents and rear seat floor vents Floor Distributes air through the demister vents floor vents and rear seat floor vents MAX Defrost Distributes outside air through the windshield air vents and automatically switches the air conditioning on The fan is set to the highest speed and the temperature to HI When the air distribution is set in thi...

Page 511: ...ve to say Climate first then when the system is ready to listen you may say any of the following commands Additional climate control voice commands Automatic Panel floor on A C off Panel off A C on Panel on Defrost off Rear defrost off Defrost on Rear defrost on Dual off Recirc off Fan decrease Recirc on Fan increase Temperature Floor off Temperature 15 5 29 5 degrees Floor on Temperature 60 85 de...

Page 512: ... Note The SD card slot is spring loaded To remove the SD card just push the card in and release it Do not attempt to pull the card out to remove it this could cause damage Your navigation system is comprised of two main features destination mode and map mode To set a destination press the green corner of your touchscreen then Dest when it appears See Setting a destination later in this chapter To ...

Page 513: ...oint on the way to your current destination or save it as a favorite The system considers any Avoid Areas selections in its route calculation 3 Choose from up to three different types of routes and then select Start Route Fastest Route Uses the fastest moving roads possible Shortest Route Uses the shortest distance possible Eco Route Uses the most fuel efficient route You can cancel the route or h...

Page 514: ...ation Shopping Financial Entertainment Arts Emergency Recreation Sports Community Government Health Medicine Domestic Services Within these main categories there are subcategories which contain more listings Subcategories Restaurant Golf Parking Home Garden Personal Care Services Automobile Dealership Government Office Public Transit Education To expand these listings press the in front of the poi...

Page 515: ...ehicle most likely does not have enough energy to reach using the available plug in energy The rings represent approximate ranges Actual route distances road grades vehicle speed accessory usage and other conditions affect how far your vehicle can travel in EV Now mode before recharging You can turn off the rings in the Settings menu Press the Settings icon Navigation then Map Preferences You can ...

Page 516: ...phone number If cityseekr lists the point of interest more information is available such as a brief description hotel check in and checkout times or restaurant hours Press More Information for a longer review a list of services and facilities the average room or meal price as well as the website link This screen displays point of interest icons such as Hotel Coffeehouse Food Drink Nightlife Attrac...

Page 517: ...ernet Access Laundry Pool Refrigerator Wi Fi For restaurants cityseekr can provide information such as star rating average cost review handicap access hours of operation and website address For hotels cityseekr can provide information such as star rating price category review check in and check out times hotel service icons and website address 516 MyFord Touch If Equipped 2013 C Max Full Hybrid 34...

Page 518: ...ries and car trains when planning your route Use high occupancy vehicle lanes if available Navigation Preferences Choose prompts to be either voice or tone only Have the system automatically fill in the state and province based on the information already entered into the system Traffic Preferences Choose how you want the system to handle traffic problems along your route Automatic Have the system ...

Page 519: ...e Map mode shows advanced viewing comprised of both 2D city maps as well as 3D landmarks when available 2D city maps show detailed outlines of buildings visible land use and land elements and detailed railway infrastructure for the most essential cities around the globe These maps also contain features such as town blocks building footprints and railways 3D landmarks appear as clear visible object...

Page 520: ...ed 180 degrees by dragging your finger along the shaded bar with arrows at the bottom of the map Re center the map by pressing this icon whenever you scroll the map away from your vehicle s current location Auto Zoom Press the green bar to access map mode then select the or zoom button to bring up the zoom level and Auto buttons on the touchscreen When you press Auto Auto Zoom turns on and Auto di...

Page 521: ... Book as your Home entry You cannot change this icon POI Point Of Interest icons indicate locations of any point of interest categories you choose to display on the map You can choose to display about 56 point of interest subcategories on the map at one time Starting point indicates the starting point of a planned route Waypoints indicates the location of a waypoint on the map The number inside th...

Page 522: ...ccess these features when a route is active View route Edit destination waypoints Edit turn list Detour Edit route preferences Edit traffic preferences Cancel route Navteq is the digital map provider for the navigation application If you find map data errors you may report them directly to Navteq by going to http mapreporter navteq com Navteq evaluates all reported map errors and responds with the...

Page 523: ...guidance off Destination nearest POI Voice guidance on Destination play nametags Voice volume decrease Destination POI Voice volume increase Destination POI category Where am I Destination previous destination Zoom in Destination street address Zoom out Detour 1 Help 1 These commands are only available when a navigation route is active 2 If you have said the command Destination you may say any of ...

Page 524: ... chart One shot Destination Street Address If your vehicle is equipped with the SD card navigation feature you have the ability to enter in a street address using a feature called one shot destination street address When you say either Navigation destination street address or Destination street address the system asks you to say the full address The system displays an example on screen You can the...

Page 525: ...e with and or communicate with or may be later upgraded to interface with and or communicate with additional software and or systems provided by third party software and service suppliers The additional software and services of third party origin as well as associated media printed materials and online or electronic documentation THIRD PARTY SOFTWARE are protected by international intellectual pro...

Page 526: ...at such activity is expressly permitted by applicable law notwithstanding this limitation Single EULA The end user documentation for the DEVICE and related systems and services may contain multiple EULAs such as multiple translations and or multiple media versions e g in the user documentation and in the software Even if you receive multiple EULAs you are licensed to use only one 1 copy of the SOF...

Page 527: ...ers their affiliates and or their designated agent may use this information solely to improve their products or to provide customized services or technologies to you MS Microsoft Corporation FORD MOTOR COMPANY third party software and systems suppliers their affiliates and or their designated agent may disclose this information to others but not in a form that personally identifies you Internet Ba...

Page 528: ...eir designated agent are responsible for i the contents of any third party sites any links contained in third party sites or any changes or updates to third party sites or ii webcasting or any other form of transmission received from any third party sites If the SOFTWARE provides links to third party sites those links are provided to you only as a convenience and the inclusion of any link does not...

Page 529: ...this SOFTWARE contains documentation that is provided only in electronic form you may print one copy of such electronic documentation EXPORT RESTRICTIONS You acknowledge that the SOFTWARE is subject to U S and European Union export jurisdiction You agree to comply with all applicable international and national laws that apply to the SOFTWARE including the U S Export Administration Regulations as w...

Page 530: ...license from Adobe Systems Incorporated Copyright 娀 1995 2009 Adobe Macromedia Software LLC All rights reserved Adobe Flash and AIR are trademarks of Adobe Systems Incorporated End user notice Microsoft Windows Mobile for Automotive Important Safety Information This system Ford SYNC contains software that is licensed to Manufacturer FORD MOTOR COMPANY by an affiliate of Microsoft Corporation pursu...

Page 531: ...dows Automotive based system may be accomplished using only voice commands Using voice commands while driving allows you to operate the system without removing your hands from the wheel Prolonged Views of Screen Do not access any function requiring a prolonged view of the screen while you are driving Pull over in a safe and legal manner before attempting to access a function of the system requirin...

Page 532: ... traffic regulations or your personal judgment or knowledge of safe driving practices Route Safety Do not follow the route suggestions if doing so would result in an unsafe or illegal maneuver if you would be placed in an unsafe situation or if you would be directed into an area that you consider unsafe The driver is ultimately responsible for the safe operation of the vehicle and therefore must e...

Page 533: ...euver places you in an unsafe situation or directs you into an area that you consider to be unsafe do not follow such instructions c do not input destinations or otherwise manipulate the TeleNav Software unless your vehicle is stationary and parked d do not use the TeleNav Software for any illegal unauthorized unintended unsafe hazardous or unlawful purposes or in any manner inconsistent with this...

Page 534: ...ture of the TeleNav Software without the prior express written consent of TeleNav c remove from the TeleNav Software or alter any of TeleNav s or its suppliers trademarks trade names logos patent or copyright notices or other notices or markings d distribute sublicense or otherwise transfer the TeleNav Software to others except as part of your permanent transfer of the TeleNav Software or e use th...

Page 535: ...phical areas TELENAV EXPRESSLY DISCLAIMS AND EXCLUDES ALL WARRANTIES IN CONNECTION WITH THE TELENAV SOFTWARE WHETHER STATUTORY EXPRESS OR IMPLIED INCLUDING ALL WARRANTIES WHICH MAY ARISE FROM COURSE OF DEALING CUSTOM OR TRADE AND INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT OF THIRD PARTY RIGHTS WITH RESPECT TO THE TEL...

Page 536: ...es You expressly agree to waive your right to a jury trial This Agreement and performance hereunder will be governed by and construed in accordance with the laws of the State of California without giving effect to its conflict of laws provisions To the extent judicial action is necessary in connection with the binding arbitration both TeleNav and you agree to submit to the exclusive jurisdiction o...

Page 537: ... downloading such Notices to your wireless device If you desire to withdraw your consent to receive Notices electronically you must discontinue your use of the TeleNav Software 8 4 TeleNav s or your failure to require performance of any provision shall not affect that party s right to require performance at any time thereafter nor shall a waiver of any breach or default of this Agreement constitut...

Page 538: ...thin thirty 30 days of purchase for a refund of your purchase price To contact NT please visit www navteq com The Data is provided for your personal internal use only and may not be resold It is protected by copyright and is subject to the following terms this End User License Agreement and conditions which are agreed to by you on the one hand and NAVTEQ North America LLC NT and its licensors incl...

Page 539: ...ically licensed to do so by NT in a separate written agreement and without limiting the preceding paragraph your license is conditioned on use of the Data as prescribed in this agreement and you may not a use this Data with any products systems or applications installed or otherwise connected to or in communication with vehicles capable of vehicle navigation positioning dispatch real time route gu...

Page 540: ...ges limitations so to that extent the above may not apply to you Export Control You agree not to export from anywhere any part of the Data or any direct product thereof except in compliance with and with all licenses and approvals required under applicable export laws rules and regulations including but not limited to the laws rules and regulations administered by the Office of Foreign Assets Cont...

Page 541: ...sed in accordance with this End User License Agreement and each copy of Data delivered or otherwise furnished shall be marked and embedded as appropriate with the following Notice of Use and be treated in accordance with such Notice NOTICE OF USE CONTRACTOR MANUFACTURER SUPPLIER NAME NAVTEQ CONTRACTOR MANUFACTURER SUPPLIER ADDRESS 425 West Randolph Street Chicago IL 60606 This Data is a commercial...

Page 542: ... User functions of this device This device may contain content belonging to Gracenote s providers If so all of the restrictions set forth herein with respect to Gracenote Data shall also apply to such content and such content providers shall be entitled to all of the benefits and protections set forth herein that are available to Gracenote You agree that you will use the content from Gracenote Gra...

Page 543: ... THE GRACENOTE SERVERS OR GRACENOTE CONTENT GRACENOTE COLLECTIVELY AND SEPARATELY RESERVE THE RIGHT TO DELETE DATA AND OR CONTENT FROM THE COMPANIES RESPECTIVE SERVERS OR IN THE CASE OF GRACENOTE CHANGE DATA CATEGORIES FOR ANY CAUSE THAT GRACENOTE DEEMS SUFFICIENT NO WARRANTY IS MADE THAT EITHER GRACENOTE CONTENT OR THE GRACENOTE SOFTWARE OR GRACENOTE SERVERS ARE ERROR FREE OR THAT THE FUNCTIONING...

Page 544: ...ce must accept any interference received including interference that may cause undesired operation WARNING Changes or modifications not expressively approved by the party responsible for compliance could void the user s authority to operate the equipment The term IC before the radio certification number only signifies that Industry Canada technical specifications were met The antenna used for this...

Page 545: ... 296 297 354 Air filter 283 297 354 Ambient mood lighting 97 499 AM FM 446 Antifreeze see Engine coolant 286 Anti lock brake system see Brakes 218 Anti theft system 83 arming the system 83 85 disarming a triggered system 85 AppLink 409 Armrests 164 Audio system Single CD 138 143 144 Audio system see Radio 138 143 144 Automatic transmission driving an automatic overdrive 213 fluid adding 291 fluid ...

Page 546: ...e compartment 312 instrument panel 314 interior 313 plastic parts 311 washing 310 waxing 311 wheels 316 wiper blades 313 Climate voice commands 510 Clock 138 497 Console 173 overhead 173 Coolant 286 checking and adding 286 recovery reservoir 283 refill capacities 351 specifications 351 Customer Assistance 256 Ford Extended Service Plan 359 Getting roadside assistance 256 Getting the service you ne...

Page 547: ...oling 290 Fan Engine Cooling 283 Fleet MyKey programming 66 Floor mats 252 Fluid capacities 351 Fog lamps 95 Forward and reverse sensing system 225 Fuel cap 195 capacity 351 choosing the right fuel 191 filler funnel 198 filling your vehicle with fuel 193 195 filter specifications 292 fuel pump shut off 258 octane rating 192 350 351 quality 191 192 running out of fuel 198 safety information relatin...

Page 548: ...3 positions of the ignition 175 L Lamps bulb replacement specifications chart 309 fog lamps 95 headlamps flash to pass 92 interior lamps 95 replacing bulbs 302 303 308 LATCH anchors 28 Liftgate 74 78 79 Lights warning and indicator 109 Listening to music 444 Load limits 241 Locks autolock 76 childproof 32 doors 72 Lubricant specifications 351 Lug nuts 349 M Making and receiving calls 467 MAP DVD L...

Page 549: ...settings 471 504 Phone voice commands 472 Playing music by artist album genre playlist tracks similar 417 POI categories 513 Point of Interest POI 513 Power distribution box see Fuses 272 Power door locks 72 Power liftgate 79 Power mirrors 101 Powerpoint 171 Power steering 238 Power Windows 98 Privacy information 383 435 Push button start system 175 Putting a call on off hold 390 Q Quick touch but...

Page 550: ...Maintenance Guide Normal Scheduled Maintenance and Log 368 SD card 147 459 511 Seat belts see Safety restraints 35 Seats 164 child safety seats 20 25 front seats 161 163 heated 165 second row seats 164 SecuriLock passive anti theft system 83 Selecting your media source USB Line in BT audio 415 Sending new text messages 470 Setting a destination 511 Setting a destination by voice 512 Settings 497 S...

Page 551: ...l information 324 snow tires and chains 336 Temporary mobility kit 340 terminology 322 tire grades 322 treadwear 321 331 Touchscreen features climate 508 Towing 248 249 recreational towing 249 trailer towing 248 wrecker 248 Traction control 221 Traffic Directions and Information 406 Traffic preferences 517 Transmission brake shift interlock BSI 215 fluid checking and adding automatic 291 fluid ref...

Page 552: ...ving through 251 Windows power 98 rear wiper washer 91 296 Windshield washer fluid and wipers checking and adding fluid 292 293 replacing wiper blades 294 296 reservoir 283 Wrecker towing 248 Index 551 2013 C Max Full Hybrid 34h Owners Guide gf 3rd Printing January 2013 USA fus ...

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