19
18
AU: foodsaver.com.au 1300 881 861
NZ: foodsaver.co.nz 0800 786 232
Problem
Solution
Nothing happens
when Latch is closed
and Button is pressed
• Make sure unit is plugged in.
• Make sure wall outlet is functional.
• Open Latch, make sure lid is all the way down, re-latch lid.
Cannot insert bag
into machine
• Make sure there is enough bag material to reach centre of drip tray. Always
allow three inches (7.5 cm) extra space to allow the bag to seal tightly
around food contents.
• Gently stretch bag flat while inserting. Insert bag CURL DOWN into Vacuum
Channel (drip tray).
Air was removed from
the bag, but now air
has re-entered
• Examine the seal. A wrinkle along the seal may cause air to re-enter the
bag. To prevent wrinkles in the seal, gently stretch bag flat while inserting
bag into Vacuum Channel (drip tray).
• Sometimes moisture or food material (such as juices, grease, crumbs,
powders, etc.) along seal prevents bag from sealing properly. Cut bag open,
wipe top inside of bag and reseal.
• Sharp food items may have punctured bag. Use a new bag if there is a
hole. Cover sharp food items with a soft cushioning material, such as a
paper towel, and reseal.
• Fermentation or the release of natural gases from inside the foods may
have occurred. When this happens, food may have begun to spoil and
should be discarded.
Bag melts
• Sealing Strip may have become too hot. Always wait at least 20 seconds
for appliance to cool down before you vacuum seal another item.
• Use FoodSaver
®
brand bags. Our FoodSaver
®
Bags and Rolls are specially
designed for FoodSaver
®
units.
If you need further
assistance:
• Call Consumer Services at
1300 881 861 in Australia, or 0800 786 232 in
New Zealand.
• For additional tips and answers to frequently asked questions, go to
AU: foodsaver.com.au or NZ: foodsaver.co.nz and click the “Support” tab.
Container does not
vacuum
• The lid of the container must be correctly placed on and aligned to the
container
• Assure the Handheld Sealer Hose adaptor is pushed into the unit until you
hear it “click”
• Firmly press the hose end into the container
• Assure side handle is turned to OPERATE
• Press the Vacuum and Seal button
Troubleshooting (cont.)
Warranty
This FoodSaver product is covered by a 24 month replacement
or repair warranty, which is in addition to your rights under
the Australian Consumer Law (if your product was purchased
in Australia) or New Zealand Consumer Guarantees Act (if your
product was purchased in New Zealand).
Upon receipt of your claim, FoodSaver will seek to resolve your difficulties or, if the product is
defective, advise you on how to obtain a replacement or refund.
To assist us in managing warranty claims, we recommend you register your product as soon as
practicable after purchase on our website and uploading a copy of your original receipt.
In order to make a claim under our warranty, you must have the original proof of purchase
documentation for the product and present it when requested (if not already uploaded to
our website].
Should your product develop any defect within 24 months of purchase because of faulty
materials or workmanship, we will replace or repair it, at our discretion, free of charge. A product
presented for repair may be replaced by a refurbished product of the same type rather than
being repaired. Refurbished parts may be used to repair the product.
Our replacement or repair warranty only applies where a defect arises as a result of faulty
material or workmanship during the warranty period. Your warranty does cover misuse or
negligent handling (including damage caused by failing to use the product in accordance
with this instruction booklet), accidental damage, or normal wear and tear.
Your warranty does not:
• cover freight or any other costs incurred in making a claim, consumable items,
accessories that by their nature and limited lifespan require periodic renewal (such as
filters and seals) or any consequential loss or damage; or
• cover damage caused by:
- power surges, power dips, voltage supply problems, or use of the product on incorrect
voltage;
- servicing or modification of the product other than by an authorised FoodSaver service
centre;
- use of the product with other accessories, attachments, product supplies, parts or
devices that do not conform to FoodSaver specifications; or
- exposure of the product to abnormally corrosive conditions; or
• extend beyond 3 months if the product is used in commercial, industrial, educational or
rental applications.
The benefits given to you by our warranty are in addition to other rights and remedies under
law in relation to the product.
In Australia our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable quality and the failure does
not amount to a major failure.
Our goods also come with guarantees that cannot be excluded under the New Zealand
Consumer Guarantees Act.
If your warranty claim is not accepted, we will inform you and if requested to do so by you,
repair the product provided you pay the usual charges for such repair. You will also be
responsible for all freight and other costs.
Should your product require repair or service after the warranty period, visit our website or
call our customer service line for advice on 1300 881 861 in Australia, or 0800 786 232 in New
Zealand.
Should you experience
any difficulties with
your product during the
warranty period, please
contact our customer
service line lor advice on
1300 881 861 in Australia,
or 0800 786 232 in New
Zealand.
Australia
foodsaver.com.au
1300 881 861
Suite 1, Level 1,
13 Lord Street,
Botany NSW 2019
Australia
New Zealand
foodsaver.co.nz
0800 786 232
Level 6, Building 5,
Central Park,
660-670 Great South Road,
Greenlane, Auckland
New Zealand
