If problems persist after following this basic troubleshooting guide, call Follett’s
technical service department at (877) 612-5806 or +1 (610) 252-7301.
Symptom
Ice does not dispense.
• Auger motor does not run
• Wheel motor does not run
Ice does not dispense.
• Auger motor runs
• Wheel motor runs
• Gate does not open
Ice does not dispense.
• Auger motor does not run
• Wheel motor runs
Ice does not dispense.
• Auger motor runs
• Wheel motor does not run
Warm drinks or soda foaming.
No ice in dispenser.
Possible cause
1. Power switch faulty or in OFF
position; loose connection.
2. Faulty dispense switch.
3. Faulty transformer.
4. Drain pan ajar.
5. Faulty drain pan safety switch.
1. Loose electrical connection.
2. Linkage problem between
solenoid and gate.
3. Faulty solenoid.
1. Loose electrical connection.
2. Faulty auger motor.
3. Faulty run capacitor.
1. Loose electrical connection.
2. Faulty wheel motor.
3. Faulty run capacitor.
1. No ice in storage bin.
2. Water drained out of ice water
bath.
3. Circulating pump not running.
1. Power switch in OFF position or
faulty.
2. Bin signal switches in OFF
position or faulty.
3. Faulty bin thermostat.
4. Faulty transformer.
5. Ice machine related problem.
6. Faulty or disconnected wiring.
Solution
1. Turn power switch to ON position;
check connections.
2. Replace switch.
3. Replace transformer.
4. Check pan and reset.
5. Replace switch.
1. Check connections.
2. Check linkage.
3. Replace solenoid.
1. Check connections.
2. Check auger motor.
3. Check run capacitor.
1. Check connections.
2. Check wheel motor.
3. Check capacitor.
1. Fill storage area with ice or check
ice machine operation.
2. Check that ice water bath drain
tube is in fixed upright position.
3. Check pump and PC board for
output.
1. Check switch and replace if
necessary.
2. Check switch and replace if
necessary.
3. Replace bin thermostat.
4. Replace transformer.
5. Refer to ice machine Operation and
Service Manual for diagnosing.
6. Check for power and bin signal on
ice machine PC board.
Dispenser troubleshooting guide
Before calling for service
1. Check that ice is in the dispenser and that congealed cubes are not causing a jam.
2. Check that circuit breaker and switches are in ON position.
3. Check that drain pan, rear lid and top are on securely. If ajar, dispenser will not operate. When the top is off,
auger does not operate, even though the solenoids do (page 14).
4. Check that all drains are clear.
Note: For units equipped with Follett compressed nugget ice machine, see Ice machine Operation and
Service Manual for service and troubleshooting information.
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