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30 

25CI400A/W • 25HI400A • 50CI400A/W • 50HI400A

Refrigeration system
Important:

 All service on refrigeration system must 

be performed in accordance with all federal, state and 

local laws that pertain to the use of refrigerants. It is 

the responsibility of the technician to ensure that these 

requirements are met.

 CAUTION

•  Recharging of unit at other than factory specifications will 

void icemaker warranty

Icemaker charge specifications

Model

Charge

Refrigerant 

Type

25/50CI400A, 25/50HI400A

20 oz

R404A

25/50CI400W

9 oz

R404A

Refrigerant replacement requirements

  1.  Non-contaminated refrigerant removed from any 

Follett refrigeration system can be recycled and 

returned to the same system after completing 

repairs. Recycled refrigerant must be stored in a 

clean, approved storage container. If additional 

refrigerant is required, virgin or reclaimed 

refrigerant that meets ARI standard 700-88 must be 

used.

  2.  In the event of system contamination (for example, 

a compressor burn out, refrigerant leak, presence 
of non-condensibles or moisture), the system must 
be repaired, evacuated and recharged using virgin 
or reclaimed refrigerant that meets ARI standard 
700-88.

  3.  Follett Corporation does not approve of recovered 

refrigerants. Improper refrigeration servicing 
procedures will void the factory warranty.

Evacuation

Evacuate the system to a level of 500 microns. When 

the 500 micron level is reached, close valves and shut 

down the vacuum pump. Allow the system to sit for 

approximately 20 minutes. During this period the system 

pressure should not rise. If the system pressure rises 

and stabilizes there is moisture in the system and further 

evacuation is needed. If the pressure continues to rise 
check the system for leaks.

Ambients

Air Temperature

1

Minimum

Maximum

Fahrenheit

50 F

100 F

Celsius

10 C

38 C

Water Temperature

2

Minimum

Maximum

Fahrenheit

40 F

90 F

Celsius

4 C

32 C

1 - Ambient air temperature is measured at the air-cooled condenser coil inlet.
2 - Ambient water temperature is measured in the icemaker float reservoir.

Refrigeration data

Ice production

F

C

50
10
60
16
70
21
80
27
90
32

60
16

425
193
410
186
395
180
380
173
365
166

70
21

395
180
380
173
365
166
350
159
335
152

80
27

360
164
345
157
330
150
318
145
305
139

90
32

330
150
315
143
300
137
285
130
273
124

100

38

295
134
285
130
270
123
255

116

243

111

lbs.
kg.
lbs.
kg.
lbs.
kg.
lbs.
kg.
lbs.
kg.

Inlet 

W

at

er 

Temperatur

e ˚F/˚C

Ambient Air Temperature F/C

Air-cooled icemaker capacity/24 hrs.

Inlet 

W

at

er 

Temperatur

e ˚F/˚C

F

C

50
10
60
16
70
21
80
27
90
32

60
16

430
195
415
188
401
182
385
175
368
167

70
21

425
193
406
184
386
175
365
166
343
156

80
27

418
190
392
178
365
166
340
154
315
143

90
32

390
177
368
167
345
156
323
147
300
136

100

38

350
159
334
152
318
144
304
138
290
132

lbs.
kg.
lbs.
kg.
lbs.
kg.
lbs.
kg.
lbs.
kg.

Ambient Air Temperature F/C

Water-cooled icemaker capacity/24 hrs.

Ice capacity test

Icemaker production capacity can only be determined by 

weighing ice produced in a specific time period. 

  1.  Remove top panel and hopper lid of unit.
  2.  Weigh and record weight of container used to 

catch ice.

  3.  Run icemaker for at least 15 minutes.
  4.  Catch ice for 15 or 20 minutes.
  5.  Weigh harvested ice and record total weight.
  6.  Subtract weight of container from total weight.
  7.  Convert fractions of pounds to decimal equivalents 

(Ex. 6 lbs 8 oz = 6.5 lbs).

  8.  Calculate production using following formula:

1440 min. × wt. of ice produced

=

production capacity/ 

24 hr. period

Total test time in minutes

  9.  Calculated amount per 24 hours should be checked 

against rated capacity for same ambient and water 

temperatures in Ice Production Table (above).

Compressor current draw

Air-Cooled Ambient Air Temperature

Fahrenheit

60 F

70 F

80 F

90 F

100 F

Celsius

15.6 C

21.1 C

26.7 C

32.2 C

37.8 C

Locked Rotor Amps

58.8

Gearmotor data

Gearmotor current

2.25A (nominal)

Locked Rotor Amps

14 amps

Summary of Contents for Symphony 25CI400A/W

Page 1: ...rations person 801 Church Lane Easton PA 18040 USA Toll free 800 523 9361 610 252 7301 Fax 610 250 0696 www follettice com Ice and Water Dispensers 25CI400A W 25HI400A 50CI400A W 50HI400A Order parts...

Page 2: ...cleaning 12 Weekly cleaning 12 Cleaning SensorSAFE lens 12 Semi annual cleaning and sanitizing of dispenser hopper 12 Service 13 Icemaker operation 13 The icemaking process 13 Ice harvest system diag...

Page 3: ...ype and capacity of Follett ice dispensing equipment Following is an explanation of the different model numbers IMPORTANT Only qualified technicians should attempt to service or maintain this ice and...

Page 4: ...0HI400A W 40 1016mm 21 534mm 24 610mm 14 25 362mm 2 52mm plumbing connection knockout 3 4 FPT drain Condenser outlet water cooled only Condenser inlet water cooled only 3 8 water inlet 5 18 132mm 6 8...

Page 5: ...s 25 50HI400A Dispenser drain All 3 4 FNPT Air cooled 3 4 FNPT Water inlet All 3 8 FNPT All 1 2 FNPT Condenser inlet Water cooled 3 8 FNPT N A Condenser outlet Water cooled 3 8 FNPT N A Note Water shu...

Page 6: ...tions to ensure proper operation Provide clearances noted in clearances table on page 5 Countertop models provide the option of taking utilities out bottom or back of dispenser Wall mount model utilit...

Page 7: ...ondenser outlet line to the dispenser drain line 14 Turn on water supply and check for leaks 15 Clean and sanitize dispenser and ice machine before putting into service 16 Turn power on and allow icem...

Page 8: ...alling wall mount dispensers WARNING Wall mount dispensers are intended to be mounted above a sink eliminating the need for a drain pan Before beginning installation verify that the sink size and loca...

Page 9: ...ter supply and water inlet fitting Fig 10 1 8 Using supplied 3 4 drain tubing and barbed fittings connect 3 4 barbed drain elbow fitting on dispenser to 3 4 FNPT drain Fig 10 2 9 Route power cord thro...

Page 10: ...make ice continue to pour sanitizing solution into reservoir maintaining level just below reservoir overflow 19 Continue to make ice with sanitizing solution for 20 minutes Icemaker cleaning sanitizin...

Page 11: ...oir cover Restore power to icemaker and ensure compressor switch is in ON position Make ice for at least 15 minutes to flush any remaining solution from system Discard this and all ice made during san...

Page 12: ...and delivery of clean sanitary ice The following cleaning procedures should be performed at least as frequently as recommended and more often if environmental conditions dictate WARNING To reduce ris...

Page 13: ...t running When the icemaker is running a layer of ice forms on the interior surface of the evaporator This ice is continuously removed by a slowly rotating 12 RPM auger The auger carries the ice upwar...

Page 14: ...ser 2 Remove center thumb nut from dispense wheel 3 Remove thumb nuts holding baffle inside bin and remove baffle 4 Tilt rear of wheel up and lift off motor drive shaft 5 After reinstalling wheel secu...

Page 15: ...19 3 4 Close main water shut off valve Fig 19 1 5 Disconnect water line to float valve Fig 19 2 6 Disconnect water line to solenoid Fig 19 3 7 Remove screws securing bottom of icemaker electrical box...

Page 16: ...rs Fig 22 3 12 Slide icemaker electrical box up and off unit Fig 22 4 Fig 23 Air cooled only 23 2 23 1 13 Use hooks on icemaker electrical box to hang box on front of condenser Fig 23 1 14 Remove icem...

Page 17: ...ig 24 1 14 Remove icemaker from dispenser Fig 24 2 Fig 25 All models TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST be in UP position Failur...

Page 18: ...replaced reinstall compression nozzle on new evaporator Fig 27 27 1 Fig 28 Evaporator disassembly Note The upper bearing lower bearing and auger assemblies must be replaced as assemblies The bottom a...

Page 19: ...plate to base of icemaker and lift gearbox and motor clear of icemaker 4 Remove machine screws holding mounting plate to motor 5 Install new motor in reverse order Fan removal Fig 29 29 2 29 1 1 Remo...

Page 20: ...ssembly Electrical systems To reduce risk of shock disconnect power before servicing WARNING TOP Electrical box must be in UP position before supplying power Start relay is gravity sensitive and MUST...

Page 21: ...ENSER BOX ICE MACHINE POWER CONNECTION L2 DRIVE L2 FAN COMP L2 L2 L2 L1 L1 WHT BLK GRN EARTH WHT BLK BLK RED ORG SWITCH COMP 2ND B T B E WTR 60M 20M C POWER RESET SENSOR WATER DR WATER SENSOR COMPRESS...

Page 22: ...L2 DRIVE L2 FAN COMP L2 L2 L2 L1 EARTH L1 WHT BLK GRN 115 60Hz FROM DISPENSER BOX GROUND SCREW ICE MACHINE POWER CONNECTION VAC LINE VAC 24 SOFTWARE I D POWER RESET SENSOR WATER LABEL I D WATER SENSOR...

Page 23: ...components being serviced are energized High pressure cutout opens at 425 PSO and closes at 287 PSI auto reset Compressor switch should read open in ON position Compressor start relay is position sen...

Page 24: ...ITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 2 The water sensor verifies water in the float reservoir The water OK LED WTR comes on At the same time the gearmotor compre...

Page 25: ...WR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 4 Once the ice level control opens the B E LED goes out After a 10 second de...

Page 26: ...SWITCH PWR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Normal operation Stage 6 When the dwell time of 20 minutes has expired the B T LED goes off...

Page 27: ...SER JUNCTION BOX WHITE RED WHITE M 1 COMPRESSOR SWITCH PWR BLACK T O L BLACK RED HIGH PRESSURE SAFETY SWITCH 4 2 3 RUN START T O L BLUE YELLOW BLACK WHITE M Diagnostic sequence Stage 8 If the restart...

Page 28: ...RUN START T O L BLUE YELLOW BLACK WHITE M Diagnostic sequence Stage 10 If the water level in the float reservoir drops to an unacceptable level the WTR LED goes out shutting the icemaker off Also the...

Page 29: ...9 Refrigeration cycle condenser filter dryer thermostatic expansion valve evaporator high side service port low side service port high pressure switch compressor high pressure vapor low pressure vapor...

Page 30: ...Minimum Maximum Fahrenheit 40 F 90 F Celsius 4 C 32 C 1 Ambient air temperature is measured at the air cooled condenser coil inlet 2 Ambient water temperature is measured in the icemaker float reserv...

Page 31: ...replace defective switch ON ON OFF Press clean switch on lower left side of electrical enclosure to return board to normal operation Place cup under drop zone in front of lens ON OFF OFF Troubleshoot...

Page 32: ...uality ice 1 Dirty air filter or condenser coil 2 Restricted air flow to condenser coil 3 Mineral coated evaporator 4 Improper exhaust air provisions 5 Faulty expansion valve 6 Low refrigerant charge...

Page 33: ...nstallation manual 5 Replace compressor Unit runs but not making ice System status compressor gearmotor fan motor running 1 Clogged or dirty air filter or condenser coil 2 Compressor not pumping 3 Low...

Page 34: ...100 Screw 5 501612 Rod threaded includes knurled nut 6 501617 Drive bar assembly includes threaded rod and nut 7 0996030 Ice transport tube 25 Series 8 00196048 Ice transport tube 50 Series 8 00192963...

Page 35: ...pense water lever actuated includes 502418 5 00192864 Bracket chute includes fasteners 502057 6 00182808 Lever dispense 7 00192948 Chute and funnel ice 8 00184390 Chute water 9 502925 Elbow 3 8 10 001...

Page 36: ...cription Reference 500514 Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 00195818 Cord and socket female icemaker power 3 00195826 Cord and socket female bin signal 4...

Page 37: ...057 6 502359 Clean switch SensorSAFE includes 501841 7 00192948 Chute and funnel ice 8 00184390 Chute water 9 502925 Elbow 3 8 10 00182832 Bracket water solenoid 11 502246 Fitting inlet 1 8 MPT x 1 4...

Page 38: ...Thermostat 1 502209 Switch dispenser power 2 502209 Switch icemaker bin signal 2 502242 Board SensorSAFE 3 501959 Standoff board 4 required 4 00195818 Cord and socket female icemaker power 5 00195826...

Page 39: ...z 1 501026 Washer thrust 2 501607 Fan blade wheel motor 4 00182246 Chain pitch 64 link Not shown 502692 Sprocket drive shaft 35T includes 500367 5 501019 Sprocket wheel motor 10T 6 501024 Bearing driv...

Page 40: ...iner 5 502925 Elbow 3 8 6 00184549 Drain tube hopper 7 00195958 Drain waste 8 00195966 Fitting water cooled condenser inlet 9 00195966 Fitting water cooled condenser outlet 10 00137315 Fitting icemake...

Page 41: ...g base 8 500744 Shield condensate 9 501080 Screw Allen 1 4 20 x 1 2 set of 4 10 502733 Mounting base evaporator includes 501063 11 502227 Bolt mounting base 12 502730 Gearbox motor assembly 13 0016404...

Page 42: ...42 25CI400A W 25HI400A 50CI400A W 50HI400A Air cooled icemakers 1 7 3 16 5 4 8 14 13 15 2 9 6 10 11 12...

Page 43: ...ropylene reservoir supply sold by foot Not shown 502078 Fitting plastic float valve includes sleeve stem Not shown 502726 Valve expansion thermal includes 502830 and 00106534 7 502732 High pressure cu...

Page 44: ...44 25CI400A W 25HI400A 50CI400A W 50HI400A Water cooled icemakers 1 16 17 2 3 4 18 5 10 8 13 6 12 14 11 9 15 7...

Page 45: ...40 Evaporator water feed and drain line Not shown 00176149 Bracket water cooled condenser 6 502726 Valve expansion thermal includes 502830 and 00106534 7 00185421 Tubing evaporator drain 8 00106534 Ja...

Page 46: ...115V 60Hz 1 501588 Relay start compressor 115V 60Hz 2 502331 Board control circuit 115V 60Hz 3 502116 Water sensor Not shown 502392 Switch on off compressor 4 501959 Board stand off control 4 required...

Page 47: ......

Page 48: ...follettice com Symphony SensorSAFE Maestro and SafeCLEAN are trademarks of Follett Corporation Chewblet is a registered trademark of Follett Corporation registered in the US Follett reserves the right...

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