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28

Troubleshooting

Please see “Service” section for a description of each function.

1.  Ice machine is in running 

condition but not making ice.

2.  The CPU is not flashing.

3.  Machine in TIME DELAY 

without full bin.

4.  Ice machine is not making ice.

Locked in PURGE.

5.  Ice machine is not making ice.

HI AMPS.

1. Replace compressor.
2. Replace start relay.
3. Replace start capacitor.
4. Replace run capacitor.
5. Replace main contactor.
6. Replace PC board.

1. Replace PC board.

1. Correct transport tube routing. 

Install anti-kink elbows (#00136358) 
at bends in transport tube.

2. Repair or replace shuttle mechanism.
3. Replace or reposition thermostat.

4. Correct coupling installation with new 

star washer.

1. Replace drain solenoid valve.

2. Level ice machine. Check water 

reservoir to make sure it is not tilted 
towards the compressor.

1. Clean ice machine. Increase 

flushing frequency.

2. Replace or repair shuttle mechanism/

thermostat.

3. Install anti-kink elbows (#00136358) 

at bends in transport tube.

4. Replace PC board.

5. Plug in gearmotor.

 

 

(see page 15 for “no current” details)

 

Ice machine disposition 

Possible Causes 

Corrective Actions

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

PO

WER

LO

W BIN

A

U

GER ON

REFRIG ON

PURGE

TIME DELA

Y

CLEANING

SER

VICE

HI AMPS

DRAIN CLOG

HI W

A

TER

CPU

LO W

A

TER

1. Defective compressor.
2. Defective start relay.
3. Defective start capacitor.
4. Defective run capacitor.
5. Defective main contactor.
6. No output from PC board.

1. Processor has been damaged.

1. Ice jamming due to improperly 

installed transport tube causing a 
false shuttle.

2. Shuttle stuck in up position.
3. Damaged or improperly installed 

thermostat (open).

4. Transport tube backed-out of 

coupling.

1. A self-flush occurred but could 

not drain evaporator due to a 
failed drain solenoid valve.

2. A self-flush occurred but could 

not drain evaporator due to water 
reservoir or ice machine not 
being level.

1. Poor water quality causing ice to 

jam auger.

2. Damaged shuttle mechanism or 

thermostat (closed).

3. Kinked transport tube 

(thermostat systems).

4. Intermittent drive output from 

PC board. Evaporator will freeze 
causing a hi amps error.

5. Gearmotor is unplugged.

ON

OFF

Legend:

ON or OFF

FLASHING

Summary of Contents for HCD1000N

Page 1: ... 610 252 7301 Fax 610 250 0696 www follettice com OZ MADE IN THE USA PSIG MO DEL SER IAL NO COR POR ATIO N PAR T NO HZ LOW SIDE CHA RGE VOL TS East on Pen nsyl van ia Mod uleNo Stoc kMod uleIden tifica tion Plate Serv iceNo Prod uct REF RIGE RAN T R C AMP S AMP S DES IGN PRE SSU RE HIG H SIDE MIN BRAN CH CIRCU IT AMPA CITY MAX BRAN CH CIRCU IT FUSE SIZE MO TOR COM PRE SSO R THE RMA LLY PRO TEC TED...

Page 2: ...t must be returned in Follett packaging If the packaging has been damaged or discarded Follett will forward at the customer s expense new packaging Note Return freight charges are the responsibility of the customer If equipment is returned and is damaged because of improper packaging Follett Corporation will not be held responsible Credit will be issued when The equipment has been inspected by Fol...

Page 3: ...ant solenoid output Wiring diagram evaporator unit Wiring diagram condenser unit Gearmotor data Mechanical system Evaporator disassembly Evaporator reassembly Refrigeration system Condenser unit operation Refrigerant pressure data Refrigerant charges Refrigeration system diagram Refrigerant replacement requirements Evacuation Ambients evaporator unit Ice capacity test Bin full detection system Tro...

Page 4: ...AUTION Outdoor installation of low side is not recommended and will void warranty Moving parts Do not operate with front cover removed Hot parts Do not operate with cover removed To reduce risk of shock disconnect power before servicing Most ice machine cleaners contain citric or phosphoric acid which can cause skin irritation Read caution label on product and follow instructions carefully Ice is ...

Page 5: ...in Water temperature 90 F 32 C max 45 F 7 C min Water pressure 70 psi max 483 kPa 10 psi min 69 kPa Condenser unit Air temperature 120 F 49 C max 20 F 29 C min Refrigeration 3 8 liquid line 5 8 suction line Note Rack system installations require a reserve capacity of 7 500 BTU hr at 2 F 17 C evaporator temperature Evaporator pressure regulator not supplied is required Weight Ice production Evapora...

Page 6: ...ront View 26 56 675mm 31 34 797mm 22 63 575mm 4 102mm 1 9 49mm Power connection Refrigeration connections 5 8 suction line 3 8 liquid line 2 87 73mm 1 81 46mm 1 75 45mm min req d NEMA 5 15 right angle Ice transport hose connection 19 3 491mm 3 8 OD push in water inlet 2 5 64mm 15 69 399mm 3 4 MPT drain 2 53 65mm 6 95 177mm 15 56 395mm Front View Side View Back View 21 05 535mm 23 50 597mm 21 28 54...

Page 7: ...ess cleaner such as 3M Stainless Steel Cleaner Polish or equivalent Monthly condenser cleaning air cooled icemaker only 1 Use a vacuum cleaner or stiff brush to carefully clean condenser coils of air cooled icemakers to ensure optimal performance 2 When reinstalling counter panels in front of remote icemakers be sure that ventilation louvers line up with condenser air duct Semi annual evaporator c...

Page 8: ...HI WATER light comes on Fig 2 Note Do not use bleach to sanitize or clean the icemaker 3 Replace cover on cleaning cup Wait until machine restarts Machine will clean then flush 3 times in approximately 12 minutes Fig 3 4 To sanitize Press CLEAN button The machine will drain Wait for LO WATER light to come on Fig 4 HI WATER Fig 2 12 Fig 3 LO WATER N A E L C Fig 4 ...

Page 9: ...II SANITIZER Fill until HI WATER light comes on Fig 5 Note Do not use bleach to sanitize or clean the icemaker 6 Replace cover on cleaning cup Wait until machine restarts Machine will sanitize then flush 3 times in approximately 12 minutes Fig 6 7 To clean transport tube Press power switch OFF Fig 7 ...

Page 10: ...ing disposable food service grade gloves insert dry Sani Sponge kit part 00132068 Next insert Sani Sponge soaked in Nu Calgon IMS II sanitizer solution Push both Sani Sponges down ice transport tube with supplied pusher tube Fig 9 10 Remove and discard 16 407mm pusher tube Fig 10 ...

Page 11: ... power switch ON Ice pushes Sani Sponges through tube Fig 11 12 Place a sanitary 2 gallon or larger container in bin or dispenser to collect Sani Sponges and ice for 10 minutes Collect 5 5 lbs of ice from unit Discard ice and Sani Sponges Fig 12 ...

Page 12: ...sion process pushes the Chewblets through a transport tube into a dispenser or bin A solid state PC board controls and monitors the functionality of the ice machine In addition to sequencing electrical components the board monitors various operational parameters A full complement of indicator lights allows visual status of the machine s operation Additionally the PC board controls the self flushin...

Page 13: ...s and falls between the Normal High and Normal Low sensors As water is consumed to make ice the level will fall until the Normal Low sensor is exposed triggering the water feed solenoid on Water will fill until the Normal High sensor is activated Additional sensors are incorporated in the reservoir for alarm and cleaning flushing conditions Note The potable water dissolved solids content must be g...

Page 14: ... ice the LOW BIN light goes out and the refrigeration and auger drive systems immediately shut down The TIME DELAY light comes on initiating the time delay period When the time delay expires the machine will restart provided that the LOW BIN light is on 3 Normal purge indicator After a selected period of ice making time has elapsed 2 or 6 hours the ice machine will automatically self flush The ref...

Page 15: ...voir is positioned at the very top of the reservoir cap Should water rise to this high alarm sensor a soft error will occur The machine will operate with this alarm active however the water feed solenoid will not be on The alarm will turn off should water recede from the sensor LO WATER During operation the water level cycles between the normal low and normal high sensors Should the water be shut ...

Page 16: ...e board has an indicator light associated with its output For example when the relay for the water feed solenoid is energized the adjacent indicator light glows green Comp Sol output The COMP SOL output is wired to the liquid line solenoid valve ...

Page 17: ...urs Flushing DEFAULT J32 Time Delay 1 hour J34 DISABLED FLUSHING J31 J33 Time Delay J33 1 2 hour J34 GRAY GRAY PAIR RED GRAY PAIR J51 4 3 2 1 INPUT 2 OR MAINT PURGE S2 MOM CLEAN S3 FULL BIN CONTACT CLOSURE RETURN V 3 WIRE V OUT light on WATER LEVEL HIGH ALARM COM DRAIN CLOG 8 LE 7 LE 5 LOW LE ALARM 4 LE COM 3 LE NORM HIGH 6 NORM LOW 2 LE LE JUMPER JUMPER 22 24 23 FCV 3 20Watt 120Vac REFRIG J50 3 2...

Page 18: ...tor amps 15 amps Resistance of windings 115 vac gearmotor Brother 1 7Ω Wiring diagram condenser unit 1 4 6 5 2 S R C S Cap HP LP R Cap L2 L1 Crankcase heater Dual pressure control GND Fan Orange Black Black Black Black Black Black Black Black Blue Blue Blue Yellow Red ...

Page 19: ...emove stream divider as shown 3 Unplug and remove gearmotor as shown 4 Remove all traces of anti seize compound or petrol gel from the auger shaft 5 Unscrew and disconnect transport tube from louvered docking assembly 6 Unplug sensor at the electrical box 7 Remove vent tube from shuttle housing as shown Fig 13 Fig 14 Fig 15 ...

Page 20: ...0 8 Loosen nut on V band clamp and remove 9 Remove V band clamp from front of evaporator 10 Remove main housing as shown 11 Remove and discard mating ring and seal 12 Carefully remove auger Fig 16 Fig 17 ...

Page 21: ...liquid soap in the area shown and slip on seal and spring Note Do not touch the sealing surfaces Use cardboard disk to install Fig 20 5 Reinstall main housing as shown Fig 18 Evaporator reassembly 1 Remove and inspect O ring seal Discard if damaged in any way 2 Clean O ring groove Lubricate O ring with petrol gel and reinstall ...

Page 22: ...perly seated between gearmotor and main housing as shown 16 Firmly tighten four gearmotor bolts in place 17 Insert a bolt into the auger shaft and finger tighten removed for clarity Note Shuttle housing Fig 21 6 Orient auger shaft with keyway in the upward position 7 Force main housing into position against evaporator and place 1 4 7mm diameter Phillips screwdriver into hole in the auger shaft 8 R...

Page 23: ...washer Apply petrol gel Fig 26 21 Lubricate body of stream divider with petrol gel and reinstall 22 Plug gearmotor power cord into electrical box Fig 24 18 Using a wrench rotate the shaft clockwise to align the keyways in the gear housing and the shaft so as to accept the key 19 Insert the key into the keyway ...

Page 24: ...revent liquid migration from the receiver to the condenser during the off cycle The crankcase heater works in conjunction with a continuous pumpdown cycle to prevent accumulation of liquid refrigerant in the compressor oil during the off cycle This prevents compressor damage due to a flooded compressor start The low pressure control will start the condensing unit anytime the low side pressure rise...

Page 25: ...lve with service port low side refrigeration line run high side refrigeration line run Low pressure vapor Low pressure liquid High pressure liquid High pressure vapor receiver 14 pounds high side service valve with service port low side service port high side service port thermostatic expansion valve filter drier sight glass high side service valve with service port low side service valve with ser...

Page 26: ...he system pressure should not rise If the system pressure rises and stabilizes there is moisture in the system and further evacuation is needed If the pressure continues to rise check the system for leaks Ambients evaporator unit Minimum Maximum Air temperature1 50 F 10 C 100 F 37 8 C Water temperature2 45 F 7 C 90 F 32 2 C 1Ambient air temperature is measured at the air cooled condenser coil inle...

Page 27: ...is down out of the sensor When the bin fills to the top and ice can no longer move through the tube the machine will force the shuttle flag up into the sensor shutting the machine off The shuttle actuator located above the ice bin allows the ice to curl up within it when the bin is full to contain any forces In this way there are no loads generated that would tend to lift off the lid of the bin Ru...

Page 28: ...ERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRI...

Page 29: ...s Corrective actions POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEANING SERVICE HI AMPS DRAIN CLOG HI WATER CPU LO WATER POWER LOW BIN AUGER ON REFRIG ON PURGE TIME DELAY CLEAN...

Page 30: ...ment parts Evaporator assembly Order parts online www follettice com 8 9 12 11 10 37 28 39 40 23 34 38 41 33 29 35 17 18 18 31 30 26 23 24 25 24 24 27 23 36 32 23 13 14 15 16 1 3 19 17 23 28 18 5 20 21 22 7 2 4 6 ...

Page 31: ...uger shaft 00112946 20 Cup sanitizer 00130674 21 Gasket sanitizer 00124032 22 Cap sanitizer includes 00124032 00130880 23 Tubing water 3 8 OD 502719 24 Tubing water 1 4 OD 502079 25 Hardware mounting evaporator cap 00130989 26 Solenoid water feed 120V 00130823 27 Tee water 00134494 28 Sensor assembly water level and drain clog 00130682 29 Cap evaporator includes 00125468 00130989 00130740 30 Clip ...

Page 32: ...32 4 5 6 11 10 3 2 8 14 15 1 12 7 9 13 Low side assembly ...

Page 33: ... system support 00156067 6 Extension 00156075 7 Valve expansion thermal includes 502830 and 00106534 00136317 8 Insulation TXV 502830 9 Valve shut off liquid line 00107060 10 Valve solenoid 00107052 11 Insulation bulb TXV 00106534 12 Hardware evaporator mounting base set of four 00130971 13 Drier 00134593 14 Valve shut off suction line 00107078 15 Base split system 00130864 ...

Page 34: ...34 Electrical box 1 2 3 8 7 6 5 4 Order parts online www follettice com ...

Page 35: ...rd control circuit 120V includes 00132910 00132910 3 Stand off s set of 6 00130906 4 Switch evaporator purge 00114371 5 Switch evaporator clean 00117036 6 Switch icemaker power 208867 7 Circuit breaker 8 amp 00128090 8 Power lead 00134452 Order parts online www follettice com ...

Page 36: ...36 Integration kit top mount and Satellite fill Order parts online www follettice com 1 2 3 4 5 6 1 12 14 15 16 17 13 12 13 2 4 3 3 4 9 4 3 10 7 8 ...

Page 37: ...ube 10 3m 502522 9 Ice transport tube 20 6m 502523 10 Insulation transport tube 501176 11 Coupling assembly 00131003 12 Ring locking 00126508 13 Gasket coupling 00126532 14 Coupling fill tube 00126466 15 Integration kit top mount 00134882 16 Integration kit Satellite fill requires transport tube 00134890 17 Assembly 3 4 5 6 00131037 Not shown Anti kink elbow kit 00136358 Not shown Extension fill t...

Page 38: ...te Serv iceNo Prod uct REF RIG ERA NT R C AMP S AMP S DES IGN PRE SSU RE HIG H SID E MIN BRAN CH CIRCU IT AMPA CITY MAX BRAN CH CIRCU IT FUSE SIZE MO TOR COM PRE SSO R THE RM ALL Y PRO TEC TED FUL L LOA D AM PS R UL L U SIN GLE PHA SE NS F 208264 Product ModuleNo ServiceNo StockModuleIdentificationPlate 208264 2 5 6 11 1 7 8 9 10 9 12 4 13 3 Order parts online www follettice com ...

Page 39: ...728 5 Fitting water inlet 502924 6 Elbow water inlet 502925 7 Nut ice tube coupling 00122804 8 Retainer ice tube 00129270 9 O ring ice tube 00123836 10 Coupling ice tube 00123091 11 Power cord 120V 00134437 12 Louvered docking assembly split system includes 00123182 00136937 13 Clamp drain line 00114520 Order parts online www follettice com ...

Page 40: ...3 Head pressure control valve 00110619 4 Check valve 00110650 5 Filter drier 00156265 6 Receiver 00110627 7 Receiver service valve 00110692 8 Service valve suction line 00110643 9 Condenser 00110668 10 Condenser fan motor 00110601 11 Condenser fan guard 00123067 Not shown Condenser fan blade 00123075 12 Shroud 00120170 13 Sight glass 00155911 14 Dual pressure control 00155945 15 Shut off valve liq...

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