13.0 GUARANTEE - TERMS AND CONDITIONS
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©
2019 Focal Point Fires plc.
Waste electrical products should not be disposed of with household waste. Please recycle where facilities exist. Check with your local
authority or retailer for recycling advice.
As our policy is one of continuous improvement and development, we therefore hope that you will understand we must retain the right
to amend details and/or specifications without prior notice.
Registration is not required.
The 3 year guarantee only covers products purchased on or after 1st February 2009. The 3 year guarantee commences from the date of purchase,
provided that the following 3 terms and conditions are adhered to:
1. For any claim to be made within the 3 years from date of purchase you will be required to provide and supply us with your proof of purchase.
2. Your gas fire must have been commissioned by a Gas Safe registered installer, evidence of which you must provide together with the Gas Safe regis-
tration number.
3. Your appliance must have been serviced annually, irrespective of use, by a Gas Safe registered installer, evidence of which must be provided, such as
the receipt.
Please note all consumable items such as any ceramics including coals, pebbles, matrix, front strips, panels and bulbs are not covered by the 3 year
guarantee.
We reserve the right to reject any claim or make a charge for any visit where the cause of the defect is due to non-compliance with the installation
and/or servicing instructions or misuse of the appliance.
If a repair is chargeable during the warranty period, we will inform you and where possible, provide a quote or price guide before starting work. We
cannot always give a firm cost until we commence the repair as it is not always possible to identify which components have been damaged.
Repaired or replaced products are covered only for the remainder of the original guarantee period and the guarantee period will not be extended
even if we repair or replace any product or part.
If we replace any component or product, the component or product removed will become our property.
We will not accept or reimburse the cost(s) of any third party who undertakes any work carried out on the product or fits parts, unless we have
approved such work in advance of it being carried out.
The Manufacturer’s guarantee does not apply to:
• Damaged caused by faulty installation, theft, tampering, neglect, misuse, normal wear and tear, accident, fire, flood, explosion, lightning, storms, frost or
other bad weather conditions.
• Damage caused by the non-observance of the Manufacturer’s Installation Instructions.
• Any unauthorised adjustments made to the product by a third party.
• Servicing and its associated costs.
• Self-maintenance tasks such as cleaning.
Making a claim is easy.
If you wish to make a claim under our 3 year guarantee, and all of the terms and conditions for your product have been met then please submit the
following information for the attention of the 3G Service Department to [email protected]. Alternatively, you can fax to 01202 499326 or post
to Focal Point Fires plc, 3G Service Department, Reid Street, Christchurch, Dorset, BH23 2BT. Please note that this does not affect your statutory
rights.
Details required:
1. Name, full address (including post code) and contact telephone numbers.
2. Receipt of purchase or credit card statement.
3. Original installer’s Gas Safe* registration number (gas fires only).
4. Annual service receipt for every 12 months (gas fires only
).
