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P a g e
o
Make sure you Login with the same information (e-mail) that was
used to pair with this FOBO TAG.
o
Upon connection you should see a clear signal bar graphics.
o
Make sure to change the battery immediately after you receive a low
battery alert. FOBO TAG might not function properly of battery
level is too low. The CR2025 coin cell battery could last up to one
year; depending on usage the battery life may be much lesser than
one year.
Unable to see all paired FOBO TAGs after sign out and login again
o
Note that FOBO TAG pairing information is tied to your login
account using your e-mail address.
o
Make sure you login using the correct e-mail address that was used
to pair your FOBO TAGs.
o
Make sure you did not save your FOBO TAG settings and Logout
when there is no internet connection. This might cause failure to
synchronize your FOBO TAG information with FOBO cloud server
thus disrupting your Login account database.
PromptME did not alert when FOBO TAG in vicinity
o
Try again with FOBO TAG 3 App in the foreground when you want
to detect an in-coming FOBO TAG. Due to power saving protocol in
your smart phone operating system, there may be some delay in
detecting a FOBO TAG signal if the app is put to the background.
o
Ensure PromptME feature is activated and your smart phone must be
disconnected from the FOBO TAG for more than 20 seconds.
o
Ensure the FOBO TAG is not placed in a metal casing, metal bag or
immersed in liquid which can seriously attenuate signals coming out
from FOBO TAG.
SOS.ME does not work. Helper could not receive SOS alert.
o
Check if the Helper that you added has accepted your request to add
him/her as your Helper. The status should display “Accepted”.
o
Ensure that Helper is still Login to FOBO TAG 3 App with the app
in the background.
o
Check the Helper’s e-mail listed in Helper List screen is the same as
the e-mail that the Helper used to Login to FOBO TAG 3 App.
Ensure that your smartphone and Helper’s smartphone has access to
cellular data or Wi-Fi.
