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125790-01B

41

TROUBLESHOOTING

Continued

POSSIBLE CAUSE

1.  Inlet gas pressure is too low

2.  Burner orifice(s) clogged

3.  Mislocated crossover tube

1.  Manifold pressure is too low

2.  Burner orifice(s) clogged

3.  Mislocated crossover tube

1.  Burner orifice is clogged or dam

-

aged

2.  Damaged burner

3.  Gas regulator defective

1.  Not enough air

2.  Gas regulator defective

1.  Residues from manufacturing 

processes and logs curing

1.  Set the unit to HI by using the 

remote when burners are cold

2.  Air in gas line

3.  Air passageways on heater 

blocked

4.  Dirty or partially clogged burner 

orifice(s)

1.  When heated, vapors from furni

-

ture polish, wax, carpet cleaners, 

etc. may turn into white powder 
residue

1.  Not enough combustion/ventila-

tion air

1.  Metal expanding while hea ing or 

contracting while cooling

REMEDY

1.  Contact local natural or propane/

LP gas company

2.  Clean burner(s) (see 

Cleaning 

and Maintenance

,  page  34)  or 

replace burner orifice(s)

3.  Contact qualified service person

1.  Contact local natural or propane/

LP gas company

2.  Clean burner(s) (see 

Cleaning 

and Maintenance

,  page  34)  or 

replace burner orifice(s)

3.  Contact qualified service person

1.  Clean burner (see 

Cleaning and 

Maintenance

, page 34) or replace 

burner orifice

2.  Replace damaged burner

3.  Replace gas regulator

1.  Check burner(s) for dirt and debris. If 

found, clean burner(s) (see 

Cleaning 

and Maintenance

, page 34)

2.  Replace gas regulator

1.  Problem will stop after a few hours 

of opera ion

1.  Set the unit to LO by using the 

remote and let warm up for a 
minute

2.  Operate burners until air is re-

moved from line. Have gas line 
checked by local natural or pro-
pane/LP gas company

3.  Observe minimum installation 

clearances (see pages 9 through 
11)

4.  Clean burners (see 

Cleaning and 

Maintenance

, page 34) or replace 

burner orifice(s)

1.  Turn heater off when using furni-

ture polish, wax, carpet cleaners 

or similar products

1.  Refer to 

Air for Combustion and 

Ventilation

 requirements (page 6)

1.  This is normal with most heaters. 

If  noise  is  excessive,  contact 

qualified service person

OBSERVED PROBLEM

Burners do not light after ODS/
pilot is lit

Delayed ignition of one or both 
burners

Burner backfiring during combus ion

Yellow flame in middle burner during 

burner combustion

Slight smoke or odor during ini ial 
opera ion

Heater produces a whistling noise 
when burners are lit

White powder residue forming wi hin 
burner box or on adjacent walls or 
furniture

Moisture/condensation noticed on 
windows

Heater produces a clicking/ icking 
noise just after burners are lit or 
shut off

Summary of Contents for TF18NE

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Page 3: ...h defects or other reproductive harm IMPORTANT Read this owner s manualcarefullyandcompletely before trying to assemble op erate or service this fireplace Improper use of this fireplace can cause serious injury or death from burns fire explo sion electricalshockandcarbon monoxide poisoning DANGER Carbonmonoxide poisoning may lead to death Carbon Monoxide Poisoning Early signs of carbon monoxide po...

Page 4: ... To prevent the creation of soot follow the instructions in Cleaning and Maintenance page 34 9 Before using furniture polish wax carpet cleaner or similar products turn heater off If heated thevaporsfromtheseproductsmay create a white powder residue within burner box or on adjacent walls and furniture 10 This heater needs fresh outside air ven tilation to run properly This heater has an Oxygen Dep...

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Page 6: ...Fresh air must enter your home All fuel burning ap pliances need fresh air for proper combustion and ventilation Exhaust fans fireplaces clothes dryers and fuel burning appliances draw air from the house to operate You must provide adequate fresh air for these appliances This will insure proper venting of vented fuel burning appliances PROVIDING ADEQUATE VENTILATION The following are excerpts from...

Page 7: ...200 maximum Btu Hr the space can support 3 Add the Btu Hr of all fuel burning appliances in the space Vent free fireplace ___________ Btu Hr Gas water heater ___________ Btu Hr Gas furnace ___________ Btu Hr Vented gas heater ___________ Btu Hr Gas fireplace logs ___________ Btu Hr Other gas appliances __________ Btu Hr Total __________ Btu Hr Do not include direct vent gas appliances Direct vent ...

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Page 9: ...moisture to the air Although this is beneficial installing heater in rooms without enough ventilation air may cause mildew to form from too much moisture See Air for Combustion and Ventila tion page 6 CHECK GAS TYPE Use the correct type of gas natural or propane LP If your gas supply is not the correct gas type do not install heater Call dealer where you bought heater for proper type heater WARNIN...

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Page 36: ...The system will not function under 3 8 volts and bat teries should be replaced if the voltage is under 4 0 volts 2 Plug power supply box to module see page 15 3 Plug touch pad in module see page 16 figure 19 Check to see it is positioned as shown 4 Check to see that the control valve wiring harness blue connector is plugged in to the module Check to see that it is aligned with the ma ing pins If a...

Page 37: ...by any metal or tubing Keep ignitor cable dry 9 Replace wire harness including ignitor cable 10 Replace ods pilot assembly 11 Replace ods pilot assembly 12 Replace control module 13 Ground cable from control valve wiring harness is not ground ing properly Reposition spade terminal so that it makes contact with burner chassis metal or valve body 14 Change batteries in remote Check reception of sign...

Page 38: ...uld be hand tight plus 1 4 to 1 2 turn You should not be able to loosen the thermocouple at the control valve with your hand Check the thermocouple terminal connection at the control module If it is loose remove it with needle nose pliers using he pliers slightly close the terminal s opening and reinstall on to he control module 4 While the pilot is sparking check for gas flow at the ods pilot If ...

Page 39: ...rt in touch pad wiring BUT TON ERROR is shown in remote display 1 Batteries are weak LOW BAT TERY is shown in remote display 1 Fully open equipment shutoff valve 2 Check batteries and replace if needed Batteries in the power supply box can be tested wi h a multimeter at the two connections at the back of the battery housing where the red and black wires are connected Set the multimeter to DC volta...

Page 40: ...TY temperature setting in the remote has shut the burner system off 1 More than one burner system is present and operating on the same frequency 1 Replace control module 1 Follow Re Pairing instructions on page 16 to re pair remote to control module 2 Replace control module 1 Either the remote is too far from the burner system or the remote needs new batteries The remote should work within 20 feet...

Page 41: ...an burner see Cleaning and Maintenance page 34 or replace burner orifice 2 Replace damaged burner 3 Replace gas regulator 1 Checkburner s fordirtanddebris If found cleanburner s seeCleaning and Maintenance page 34 2 Replace gas regulator 1 Problem will stop after a few hours of opera ion 1 Set the unit to LO by using the remote and let warm up for a minute 2 Operate burners until air is re moved f...

Page 42: ...ed 1 Gas leak See Warning state ment at top of page 2 Control valve or gas control defec ive 1 Foreign matter between control valve and burner 2 Gas leak See Warning state ment at top of page 1 Optional Hand held remote con trol is too close to heater REMEDY 1 Open window to ven ilate room Stop using odor causing products while heater is running 2 Refill supply tank propane LP only 3 Locate and co...

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Page 44: ...www fmiproducts com 125790 01B 44 PARTS REMOTE MODELS TF18NE TF18PE TF2430NE TF2430PE 8 7 6 5 3 2 1 22 21 20 19 18 17 14 25 13 12 11 10 10 9 24 15 16 23 26 4 ...

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Page 47: ...r Crossover Log 8 1 9 125538 01 125538 01 125538 01 Switch Log 1 PARTS LOG SETS FOR MODELS LTF18 MO LTF24 MO LTF30 MO This list contains replaceable parts used in your heater When ordering parts follow the instructions listed under Replacement Parts on page 43 of this manual 2 6 3 4 9 1 7 8 5 Each log includes reference numbers formed in the bottom or back of the log The circled number indicates t...

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